Qureos Mentor

SmartStay

. As the team continues to grow, we are looking for an Operations Manager to oversee daily operations and ensure our high standards are consistently met.The Role: Operations ManagerThe Operations Manager ensures seamless day-to-day performance across all SmartStay departments Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics maintaining the highest standards of service and compliance in line with SmartStay s brand promise and UAE holiday home regulations. This role drives operational efficiency, guest satisfaction, and team accountability through structured systems, proactive leadership, and process excellence.Key Responsibilities:Lead and oversee daily operations across all SmartStay operational departments to ensure consistent service delivery, property readiness, and adherence to brand standards.Directly manage the Guest Relations Department and supervise department heads for Housekeeping, Engineering, and Storekeeping.Foster accountability, cross-departmental communication, and a strong One Team culture.Collaborate with all departments to resolve operational issues efficiently, ensuring minimal guest disruption.Manage guest escalations and complaints with empathy, professionalism, and a service recovery mindset.Control glitch management to ensure all issues are resolved promptly and in line with company standards.Ensure every SmartStay property meets 5-star holiday home standards prior to guest check-in.Conduct regular and random property inspections to verify compliance with SmartStay readiness and quality benchmarks.Maintain, review, and update Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas.Ensure compliance with UAE regulations, including DTCM and Sakani guest registration processes.Coordinate updates to operational checklists, inspection templates, and Trainual materials.Drive operational initiatives such as process improvements, vendor assessments, and adoption of technology platforms (Breezeway, Monday.com, etc.).Monitor KPIs, guest reviews, and operational reports to identify trends, address inefficiencies, and recommend improvements.Identify operational bottlenecks and propose structured, data-driven solutions.Review and approve operational quotations and vendor payments in coordination with the Finance Manager.Track monthly operational budgets, monitor expenses, and ensure adherence to cost-control measures. Contribute to strategic planning, resource forecasting, and continuous improvement initiatives to strengthen overall operational performance. Skills &amp; QualificationsMinimum of 3 years of managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home or 5-star hotel in UAEStrong leadership skills with proven ability to train, mentor, and manage teams effectively.Excellent communication and interpersonal skills, with a guest-first mindset and ability to manage escalations calmly.Solid operational background with knowledge of housekeeping, maintenance, and property readiness processes.Proficiency in property and task management platforms such as HostAway, Breezeway, and Monday.com is a plusFamiliarity with Sakani and DTCM guest registration portals is a plusA valid UAE driving license is required.Ability to multitask, prioritize, and deliver under pressure while maintaining attention to detail.Hands-on, proactive approach with strong problem-solving and decision-making capabilities.What We OfferSalary range AED 13,000 to 17,000 depending on experience.Health insurance, annual flight allowance, and discretionary performance bonus.Five-day work week with flexibility during critical periods.A dynamic workplace culture that values innovation, efficiency, and collaboration.How To Apply:If you re passionate about delivering exceptional operational excellence and driving seamless hospitality experiences, we want to hear from you. We look forward to discussing how you can contribute to our team and help us achieve new heights!

Operations Manager (Hospitality)

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 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 
 
 
 The Role: Guest Relations Officer
 
 
 
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 
 
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 
 
 
 Key Responsibilities:
 
 
 
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 Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
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 Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
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 Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
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 Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
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 Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
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 Be flexible and available to work night shifts to accommodate late-night check-ins
 
 
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 Key Skills &amp; Qualifications
 
 
 
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 Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
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 Experience handling guest interactions that lead to positive reviews and returning guests.
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 Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
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 Comfortable working independently and taking ownership of your tasks while being part of a team.
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 Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
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 Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
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 Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
 
 
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 What We Offer
 
 
 
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 Competitive salary with performance-based bonuses and rapid growth opportunities.
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 Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
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 Opportunities to develop professionally and grow within a fast-growing company.
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 A dynamic and collaborative work environment where your contributions directly influence the guest experience.
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 A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
 
 
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 How To Apply:
 
 
 
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
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Guest Relations Officer

Join SmartStay and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SmartStay

ABOUT_COMPANY

Operations Manager (Hospitality)

Guest Relations Officer