Qureos Mentor

SmartStay

Reinventing Short-Term RentingSmartStay is a holiday homes company that offers luxury furnished apartments in prime locations like Downtown Dubai. At SmartStay, we pride ourselves on delivering exceptional service and reliability to our clients. we are looking for a highly organized and analytical Finance Manager to lead our financial operations.The Role: Finance ManagerThe Finance Manager is responsible for overseeing the financial health and administrative functions of SmartStay and its sister companies. This role combines strong technical accounting skills with operational leadership, ensuring accuracy, transparency, and compliance across all financial matters and strong administrative control. The Finance Manager will drive financial planning, analysis, and reporting, enforce internal controls, and proactively support strategic decision-making to achieve company growth and sustainability.ResponsibilitiesLead budgeting, forecasting, and financial planning on both cash and accrual bases, ensuring projections align with actual operational performance.Prepare and present monthly financial reports (P&amp;L, balance sheet, variance analysis) for each entity, maintaining clear visibility of business health.Develop performance dashboards and cost-per-unit analyses for each unit managed by SmartStay, consolidating revenue, expense ratio, and ROI insights in one framework.Ensure accurate and timely financial statements for management and external stakeholders.Oversee cash flow management, including daily monitoring, forecasting, and payment prioritization to maintain liquidity for payroll, vendors, and operations.Review and authorize vendor payments, reimbursements, and utility bills in line with internal approval hierarchies.Ensure accurate transaction posting, reconciliations, and journal entries, maintaining complete and auditable financial records.Oversee Accounts Payable, Accounts Receivable, and Payroll (WPS) processes, ensuring compliance and accuracy.Manage utility accounts, OTA commission invoices, and owner statement allocations.Track and report operational cost breakdowns (e.g., housekeeping, engineering, consumables, repairs, utilities) monthly.Ensure contract lifecycle tracking (start/end dates, renewals, and financial implications) is maintained.Ensure regulatory compliance with UAE Corporate Tax, VAT, and financial reporting requirements, including timely submissions.Manage and track all unit-related administrative renewals, including tenancy, licenses, insurance, and service contracts.Maintain an organized contract database with clear tracking of start/end dates, renewal deadlines, and escalation points.Liaise with property owners to prepare and reconcile owner statements, ensuring accurate deductions and transparent reporting.Support the CEO in owner settlement reviews, providing breakdowns of income, deductions, maintenance fees, and commissions.Lead, coach, and develop finance and accounts staff, fostering a culture of ownership, transparency, and accountability.Coordinate with and critically evaluate external auditors to ensure accuracy, compliance, and accountability.Conduct weekly finance review meetings to report key insights, risks, and actions to management.Skills &amp; QualificationsBachelor s or Master s degree in Finance, Accounting, or related field.Minimum of 3 years of experience in financial management and planning.Proficient in Google Sheets; familiarity with QuickBooks is a plus.Experience in the short-term rental (STR) sector, particularly with OTAs like Airbnb and Booking.com, is advantageous.Experience working with clients or companies in Dubai is a plus.Familiarity with Slack, Google Drive, Systeme.io and Zapier is beneficial.Strong analytical, problem-solving, and decision-making skills.Excellent organizational and multitasking abilities in a remote work environment.Strong communication skills in EnglishMust be available immediately How To ApplyApplications are reviewed on an ongoing basis, so we encourage you to apply soon. We look forward to discussing how you can contribute to our team and help us achieve new heights!

Finance Manager

Get AI-powered advice on this job and more exclusive features. Reinventing Short-Term Renting At SmartStay, we're changing the game in Dubai's hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. The Role: Operations Manager The Operations Manager ensures seamless day-to-day performance across all SmartStay departments - Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics - maintaining the highest standards of service and compliance in line with SmartStay's brand promise and UAE holiday home regulations. This role drives operational efficiency, guest satisfaction, and team accountability through structured systems, proactive leadership, and process excellence. Key Responsibilities <ul><li>Lead and oversee daily operations across all SmartStay operational departments to ensure consistent service delivery, property readiness, and adherence to brand standards</li><li>Directly manage the Guest Relations Department and supervise department heads for Housekeeping, Engineering, and Storekeeping</li><li>Foster accountability, cross-departmental communication, and a strong "One Team" culture</li><li>Collaborate with all departments to resolve operational issues efficiently, ensuring minimal guest disruption</li><li>Manage guest escalations and complaints with empathy, professionalism, and a service recovery mindset</li><li>Control glitch management to ensure all issues are resolved promptly and in line with company standards</li><li>Ensure every SmartStay property meets 5-star holiday home standards prior to guest check-in</li><li>Conduct regular and random property inspections to verify compliance with SmartStay readiness and quality benchmarks</li><li>Maintain, review, and update Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas</li><li>Ensure compliance with UAE regulations, including DTCM and Sakani guest registration processes</li><li>Coordinate updates to operational checklists, inspection templates, and Trainual materials</li><li>Drive operational initiatives such as process improvements, vendor assessments, and adoption of technology platforms (Breezeway, etc.)</li><li>Monitor KPIs, guest reviews, and operational reports to identify trends, address inefficiencies, and recommend improvements</li><li>Identify operational bottlenecks and propose structured, data-driven solutions</li><li>Review and approve operational quotations and vendor payments in coordination with the Finance Manager</li><li>Track monthly operational budgets, monitor expenses, and ensure adherence to cost-control measures.</li><li>Contribute to strategic planning, resource forecasting, and continuous improvement initiatives to strengthen overall operational performance</li></ul> Skills & Qualifications <ul><li>Minimum of 3 years of managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home or 5-star hotel in UAE</li><li>Strong leadership skills with proven ability to train, mentor, and manage teams effectively</li><li>Excellent communication and interpersonal skills, with a guest-first mindset and ability to manage escalations calmly</li><li>Solid operational background with knowledge of housekeeping, maintenance, and property readiness processes</li><li>Proficiency in property and task management platforms such as HostAway, Breezeway, and is a plus</li><li>Familiarity with Sakani and DTCM guest registration portals is a plus</li><li>A valid UAE driving license is required</li><li>Ability to multitask, prioritize, and deliver under pressure while maintaining attention to detail</li><li>Hands-on, proactive approach with strong problem-solving and decision-making capabilities</li></ul> What We Offer <ul><li>Competitive salary package</li><li>A dynamic workplace culture that values innovation, efficiency, and collaboration</li><li>Healthcare insurance and employment visa</li></ul> How To Apply If you're passionate about delivering exceptional operational excellence and driving seamless hospitality experiences, we want to hear from you. We look forward to discussing how you can contribute to our team and help us achieve new heights!<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f4hhhfh4KPad9eXsZHXb%2bZCp" width="0" height="0" />

Operations Manager (Hospitality)

<div>
 
 Reinventing Short-Term Renting
 
 
 
 SmartStay is a holiday homes company that offers luxury furnished apartments in prime locations like Downtown Dubai. At SmartStay, we pride ourselves on delivering exceptional service and reliability to our clients. As we continue to grow, we are looking for a dedicated and detail-oriented Storekeeper and Laundry Officer
 
 
 
 The Role: Storekeeper and Laundry Officer
 
 
 
 The primary responsibility of the Storekeeper &amp; Laundry Officer is to manage the day-to-day operations of the warehouse, maintain stock levels, and oversee laundry operations. This role is crucial to ensuring that all housekeeping supplies and inventory are well-organized, efficiently stocked, and readily available, contributing to the seamless functioning of the team and the guest experience.
 
 
 
 Responsibilities:
 
 
 
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 Manage the inventory of housekeeping supplies, linens, and other stock items to ensure optimal stock levels, making timely orders to avoid shortages
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 Organize and maintain storage areas, ensuring that all supplies and materials are properly categorized, labeled, and stored for easy access, following safety protocols and storage guidelines to avoid damage or loss
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 Oversee the handover of dirty laundry to the outsourced laundry company and the receipt of clean laundry, ensuring that proper documentation and stock levels are maintained
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 Inspect received linens to ensure they meet quality standards. Segregate linens into pre-arranged sets for each apartment scheduled for cleaning that day, ensuring accuracy and proper preparation for housekeeping teams
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 Operate washing machines for in-house cleaning of housekeeping dusters
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 Stock up the housekeeping van with necessary supplies and equipment, ensuring the van is organized and well-maintained
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 Drive the housekeeping van, transporting laundry and supplies between locations
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 Collaborate closely with the operational team to align inventory and laundry needs with housekeeping schedules and requirements. Communicate any potential supply or equipment issues and work together to find solutions that ensure a smooth workflow
 
 
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 Qualifications:
 
 
 
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 Proven experience as a Storekeeper, Laundry Officer, or similar role in a hospitality, hotels or holiday home environment
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 Manual license for light vehicles is a plus
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 Strong organizational skills and attention to detail
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 Ability to manage inventory systems and maintain accurate stock records
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 Good physical stamina and ability to perform manual tasks
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 Ability to work independently and as part of a team
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 Ability to handle stressful situations calmly and effectively
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 Strong communication skills in English (additional languages are a plus)
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 Must be available to start immediately
 
 
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 What We Offer:
 
 
 
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 Competitive salary package
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 A role that is based on responsibility rather than fixed working hours
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 A dynamic workplace culture that values innovation, efficiency, and collaboration
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 Healthcare insurance and employment visa
 
 
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 </ul>
 
 How to Apply:
 
 Applications are considered on a first-come basis. We look forward to discussing how you can contribute to our team and help us achieve new heights!
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Storekeeper & Laundry Officer (Hospitality)

Join SmartStay and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SmartStay

ABOUT_COMPANY

Finance Manager

Operations Manager (Hospitality)

Storekeeper & Laundry Officer (Hospitality)