Qureos Mentor

Smart Talent

Key Responsibilities:Strategy &amp; PlanningDevelop and implement e-commerce growth strategies aligned with the company&rsquo;s travel and hospitality objectives.Identify and evaluate new online sales opportunities, travel marketplaces, and partnerships.Website &amp; Platform ManagementOversee the company&rsquo;s booking platforms, websites, and mobile applications to ensure user-friendly design, functionality, and performance.Manage product listings, pricing strategies, content updates, and promotional campaigns.Sales &amp; Revenue GrowthDrive online sales and bookings through digital campaigns, SEO/SEM, social media, and paid channels.Monitor KPIs such as conversion rates, traffic, booking volume, and customer retention.Implement upselling and cross-selling strategies for tours, hotels, and packages.Customer Experience &amp; EngagementEnsure seamless customer journey from browsing to booking and post-travel engagement.Handle customer feedback, reviews, and online reputation management.Collaboration &amp; LeadershipWork closely with marketing, operations, and revenue management teams.Manage third-party vendors, travel aggregators (OTAs), and technology partners.Lead, mentor, and develop the e-commerce support team.Analytics &amp; ReportingUse data analytics tools to track performance and recommend improvements.Provide regular reports on online sales, market trends, and ROI of campaigns.Required Education for Position:BachelorsRequired Experience for Position:2-4 YearsJob Type: Full-timePay: Rs150,000.00 per monthWork Location: On the road

E Commerce Manager / Lead

We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team and ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The ideal candidate will be responsible for developing service procedures, implementing customer loyalty programs, and managing the day-to-day operations of the customer service team.Lead, mentor, and manage the customer service team (voice, email, chat, and social media support).Develop and implement customer service policies, procedures, and standards.Monitor team performance through KPIs such as CSAT, NPS, AHT, FCR, and SLA compliance.Handle complex customer complaints and escalations in a professional and timely manner.Collaborate with cross-functional teams (Operations, Sales, IT, Product) to ensure customer-centric operations.Manage shift schedules, workforce planning, and performance evaluations.Oversee CRM tool usage (e.g., Zendesk, Freshdesk, Salesforce) and ensure full adoption and optimization.Conduct regular training sessions to improve product knowledge, communication skills, and service quality.Analyze customer feedback and suggest improvements to enhance the customer journey.Prepare and present weekly/monthly reports to senior management.Ensure compliance with company policies and relevant legal requirements.Required Education for Position*BachelorsRequired Experience for Position*3-4 YearsJob Type: Full-timePay: Rs250,000.00 per monthWork Location: On the road

Manager Customer Experience

Design engaging product images, banners, promotional creatives, and ads for e-commerce platforms.Create graphics for digital marketing campaigns including social media posts, paid ads, and email newsletters.Ensure consistency of branding and visual identity across all channels.Edit and retouch product photos to optimize them for online display.Develop creatives for seasonal campaigns, offers, and product launches.Collaborate with marketing, content, and product teams to deliver visuals aligned with campaign objectives.Stay updated with design trends, e-commerce aesthetics, and competitor activities.Prepare print materials (packaging, flyers, brochures) when required.Required Education for Position:BachelorsRequired Experience for Position:3-5 Years- Ecommerce experince required and experience of brandbook is mandatoryJob Type: Full-timePay: Rs90,000.00 per monthWork Location: On the road

Graphic Designer

Research, write, edit, and proofread high-quality content for websites, blogs, social media, email campaigns, product descriptions, and marketing materials.Develop SEO-optimized content to improve organic search rankings and online visibility.Collaborate with marketing, design, and product teams to align content with brand voice and campaign goals.Create compelling headlines, taglines, and copy that resonate with target audiences.Update and repurpose existing content to ensure relevance and accuracy.Conduct keyword research and integrate SEO best practices.Ecommerce experince required and experience of brandbook is mandatoryStay updated with industry trends, competitors&rsquo; content strategies, and emerging content tools.Ensure all content is original, plagiarism-free, and meets deadlines.Required Education for Position*BachelorsRequired Experience for Position*2-3 YearsJob Type: Full-timePay: Rs90,000.00 per monthWork Location: On the road

Content Writer

Join Smart Talent and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Smart Talent

ABOUT_COMPANY

E Commerce Manager / Lead

E Commerce Manager / Lead

E Commerce Manager / Lead

Manager Customer Experience

Graphic Designer

Content Writer