Qureos Mentor

Smart Working

<div>
 
 
 About Smart Working
 
 
 
 
 
 
 At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.
 
 
 
 
 
 Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally.
 
 
 Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 We&rsquo;re looking for a
 
 Web Engineer
 
 with strong experience across modern web technologies and proven experience working in the gaming industry. This is a mandatory requirement. In this role, you&rsquo;ll design, modernise, and maintain high-traffic websites and applications that support major game brands and corporate digital platforms. Your work will directly impact millions of players worldwide&mdash;enhancing user journeys, supporting marketing initiatives, and delivering fast, reliable, and polished web experiences.
 
 
 &nbsp;
 
 
 You&rsquo;ll collaborate closely with game studios, marketing, platform engineering, and technical services teams to ship scalable, performant, and secure web solutions.
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Design, develop, and maintain web applications and websites supporting major game titles and corporate platforms
 </li>
 <li>
 Modernise existing web experiences in line with evolving product, brand, and marketing goals
 </li>
 <li>
 Build responsive, accessible, and high-performance front-end interfaces using JavaScript, React, and HTML/CSS
 </li>
 <li>
 Develop server-side functionality and APIs using Node.js and/or Python
 </li>
 <li>
 Integrate with internal tools, REST APIs, authentication systems, and game-related services
 </li>
 <li>
 Collaborate with Technical Services to support websites and applications tied to game franchises and IP
 </li>
 <li>
 Implement and optimise CI/CD pipelines using tools such as Git, Perforce, Bamboo, Jenkins, or similar
 </li>
 <li>
 Ensure reliability, security, and scalability across all deployed web systems
 </li>
 <li>
 Participate in code reviews, architecture discussions, and continuous improvement initiatives
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 3&ndash;5+ years of experience as a Web Engineer or Full-Stack Developer in gaming, supporting game websites, live ops tools, player portals, or similar game-related web ecosystems &mdash; mandatory
 </li>
 <li>
 Strong proficiency in JavaScript, Node.js, Python, HTML5, CSS3
 </li>
 <li>
 Hands-on experience with React and modern front-end frameworks
 </li>
 <li>
 Solid experience building and integrating RESTful APIs
 </li>
 <li>
 Strong understanding of responsive design, browser compatibility, and web performance
 </li>
 <li>
 Experience collaborating with cross-disciplinary teams (design, marketing, product, backend)
 </li>
 <li>
 Hands-on experience with CI/CD systems such as Git, Perforce, Bamboo, Jenkins, or similar
 </li>
 <li>
 Ability to troubleshoot complex issues across the stack and deliver robust, scalable solutions
 
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 <ul>
 <li>
 Experience working with high-traffic or large consumer-facing web platforms
 </li>
 <li>
 Familiarity with CMS platforms, cloud environments, or containerised systems
 </li>
 <li>
 Understanding of SEO, analytics, and optimisation for marketing platforms
 </li>
 <li>
 Passion for games, player communities, and gaming culture
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 <li>
 Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
 </li>
 <li>
 No Weekend Work: Real work-life balance, not just words
 </li>
 <li>
 Day 1 Benefits: Laptop and full medical insurance provided
 </li>
 <li>
 Support That Matters:Mentorship, community, and forums where ideas are shared
 </li>
 <li>
 True Belonging: A long-term career where your contributions are valued
 
 </li>
 </ul>
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 
 
 Be a Smart Worker &mdash; valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 
 
 
 If that sounds like your kind of place, we&rsquo;d love to hear your story.&nbsp;
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

Web Engineer (Remote, Full-Time) [AS190]

<div>
 
 
 About Smart Working
 
 
 
 At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.
 
 
 
 
 
 Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally.
 
 
 
 
 
 Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
 
 
 
 
 
 
 About the Role
 
 
 
 As a Talent Management Executive at Smart Working, you&rsquo;ll play a central role in connecting candidates, recruiters, sales, and delivery teams &mdash; ensuring every stage of the hiring journey runs seamlessly. From interview scheduling and candidate communication to documentation and onboarding coordination, you&rsquo;ll be the organizational heartbeat that keeps our process accurate, efficient, and human.
 
 
 
 
 
 This role is ideal for someone who thrives in a fast-paced, structured environment and takes pride in managing details that drive operational excellence. Your efforts will directly enhance candidate experience, strengthen team coordination, and ensure the smooth execution of Smart Working&rsquo;s global recruitment process.
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 
 End-to-End Coordination:
 
 Manage 100+ global interview schedules per month, ensuring timely communication between candidates and hiring managers
 </li>
 <li>
 
 Documentation &amp; Verification:
 
 Collect, verify, and organize candidate documents, maintaining 100% accuracy and compliance across all submissions
 </li>
 <li>
 
 ATS Management:
 
 Update and maintain records in ATS, ensuring up-to-date candidate information and minimizing scheduling conflicts
 </li>
 <li>
 
 Stakeholder Communication:
 
 Act as a liaison between candidates, recruiters, sales, and delivery to ensure transparency and seamless collaboration
 </li>
 <li>
 
 Candidate Experience:
 
 Maintain consistent and professional communication, ensuring candidates feel supported and informed throughout their hiring journey
 </li>
 <li>
 
 Onboarding Support:
 
 Facilitate smooth onboarding by assisting with document collection, negotiation, offer generation and coordination, and communication handovers
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 2-4 years of experience in end to end recruitment lifecycle management
 </li>
 <li>
 Proficiency in ChatGPT and Google sheets
 </li>
 <li>
 Strong organizational and multitasking skills with a proactive approach
 </li>
 <li>
 Excellent written and verbal communication abilities
 </li>
 <li>
 Collaborative attitude and comfort working with cross-functional, remote teams
 </li>
 <li>
 Ability to handle high-volume scheduling with precision
 
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 <ul>
 <li>
 Technical background (education or work experience)
 </li>
 <li>
 Exposure to remote-first or globally distributed teams
 </li>
 <li>
 Hands-on experience with ATS systems (Lever preferred)
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 <li>
 100% remote, globally distributed team
 </li>
 <li>
 High-visibility role with direct impact on company growth
 </li>
 <li>
 Entrepreneurial culture with speed, ownership, and innovation
 </li>
 <li>
 Exposure to global roles across industries and regions
 </li>
 <li>
 Accelerated career growth in line with the company&rsquo;s expansion
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Why You&rsquo;ll Love It Here
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 
 
 Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 If you&rsquo;re excited to build structure, drive execution, and help Smart Working scale Talent with precision, we&rsquo;d love to meet you.
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

Talent Management Executive (Remote, Full-Time)

<div>
 
 
 About Smart Working
 
 
 
 At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.
 
 
 
 
 
 Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally.
 
 
 
 
 
 Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
 
 
 
 
 
 
 About the role
 
 
 
 At Smart Working, we&rsquo;re reimagining how the world works, connecting global talent with meaningful opportunities. To tell that story powerfully, we need a Senior B2B Graphic Designer who can turn ideas into visuals that inform, inspire, and drive growth.
 
 
 
 
 
 This role is for someone who thrives in fast-paced, creative environments and can move seamlessly between brand storytelling and practical marketing design, from eBooks and sales decks to social visuals and web design. You&rsquo;ll help shape how Smart Working looks and feels across every digital touchpoint, elevating our visual identity and empowering our teams to communicate with clarity and impact.
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Create B2B marketing assets across the full funnel &mdash; eBooks, white papers, sales decks, LinkedIn/social tiles, and videos
 </li>
 <li>
 Design and evolve the Smart Working brand across campaigns, digital experiences, and internal materials
 </li>
 <li>
 Contribute to UX/UI for marketing websites and landing pages, ensuring a cohesive and high-quality user experience
 </li>
 <li>
 Collaborate with marketing, content, and leadership to translate business goals into visual stories that engage and convert
 </li>
 <li>
 Maintain consistency and scalability with templates, design systems, and style guides
 </li>
 <li>
 Use data and feedback to continually refine creative output and design strategy
 </li>
 <li>
 Stay ahead of design trends, particularly in AI-driven tools, B2B marketing design, and visual storytelling
 </li>
 <li>
 Be highly creative and proactive, bringing bold ideas and original visual solutions to every project
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 5 - 7 years of experience as a Graphic Designer in B2B, SaaS, or tech-focused environments
 </li>
 <li>
 Strong portfolio of B2B design work demonstrating a range of assets, including sales decks and pitch presentations, eBooks, white papers, case studies, LinkedIn/social campaign visuals, brand identity systems, and UI/UX examples for web or landing pages
 </li>
 <li>
 Proficiency in Figma, Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects), and Canva
 </li>
 <li>
 Strong understanding of visual storytelling, typography, layout, and digital-first design principles
 </li>
 <li>
 Collaborative mindset with experience working cross-functionally with marketers, developers, and leadership
 </li>
 <li>
 Organized, proactive, and detail-oriented &mdash; able to deliver high-quality work under tight deadlines
 
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 <ul>
 <li>
 Experience in motion graphics or short-form video
 </li>
 <li>
 Exposure to AI-assisted design tools for efficiency and experimentation
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 <li>
 Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
 </li>
 <li>
 No Weekend Work: Real work-life balance, not just words
 </li>
 <li>
 Day 1 Benefits: Laptop and full medical insurance provided
 </li>
 <li>
 Support That Matters: Mentorship, community, and forums where ideas are shared
 </li>
 <li>
 True Belonging: A long-term career where your contributions are valued
 
 </li>
 </ul>
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 
 
 Be a Smart Worker &mdash; valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 
 
 
 If that sounds like your kind of place, we&rsquo;d love to hear your story.&nbsp;
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

Senior Graphic Designer (B2B), (Remote, Full-Time), India

<div>
 
 
 About Smart Working
 
 
 
 At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.
 
 
 
 
 
 Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally.
 
 
 Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.&nbsp;
 
 
 
 
 
 
 About the Role
 
 
 
 The Delivery Consultant is at the heart of Smart Working&rsquo;s recruitment process, ensuring every candidate story is presented with clarity and impact. The role focuses on crafting high-quality executive summaries that accurately reflect each candidate&rsquo;s technical expertise, while also managing smooth coordination between candidates, clients, and internal teams.
 
 
 You&rsquo;ll handle end-to-end candidate communication, from availability checks and reminders to interview preparation and assessment management, ensuring an exceptional candidate experience at every stage.
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Write clear, factual, and engaging executive summaries to present candidates to clients effectively
 </li>
 <li>
 Manage candidate communication, including reminders, availability checks, preparation calls, and timely updates
 </li>
 <li>
 Share and monitor assessments, resolve access issues, track proctoring reports, and move qualified candidates to next stages
 </li>
 <li>
 Maintain ATS hygiene by updating candidate stages, adding relevant tags, and archiving closed profiles
 </li>
 <li>
 Collaborate with internal delivery and client teams to ensure real-time visibility of interview outcomes
 </li>
 <li>
 Support client submissions by ensuring all documentation is accurate, complete, and client-ready
 </li>
 <li>
 Uphold Smart Working&rsquo;s tone and quality standards across all written and verbal communication
 
 </li>
 </ul>
 
 
 
 
 Key Skills
 
 <ul>
 <li>
 Exceptional written communication and storytelling ability &mdash; especially in summarizing technical profiles
 </li>
 <li>
 Strong coordination and follow-up skills with a proactive approach to candidate management
 </li>
 <li>
 Familiarity with ATS platforms, ChatGPT, and Google Workspace tools
 </li>
 <li>
 Highly organized, detail-oriented, and comfortable managing multiple candidates simultaneously
 </li>
 <li>
 Ability to maintain professionalism and clarity in a fast-paced, remote environment
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred
 </li>
 <li>
 2 - 4 years of experience in recruitment coordination, delivery operations, or related roles
 </li>
 <li>
 Proficiency in Google Sheets, documentation, and productivity tools
 </li>
 <li>
 Exposure to tech recruitment processes preferred
 </li>
 <li>
 Experience in client-facing coordination is an advantage
 </li>
 <li>
 Certification or familiarity with AI tools is a plus
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 <li>
 Fixed Shifts: 10 AM, PKT - 7 PM, PKT
 </li>
 <li>
 No Weekend Work: Real work-life balance, not just words
 </li>
 <li>
 Support That Matters: Mentorship, community, and forums where ideas are shared
 </li>
 <li>
 True Belonging: A long-term career where your contributions are valued
 
 </li>
 </ul>
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 
 
 Be a Smart Worker &mdash; valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 
 
 
 If that sounds like your kind of place, we&rsquo;d love to hear your story.&nbsp;
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

Recruitment Delivery Consultant

<div>
 
 
 About Smart Working
 
 
 
 At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn&rsquo;t just another remote opportunity - it&rsquo;s about finding where you truly belong, no matter where you are. From day one, you&rsquo;re welcomed into a genuine community that values your growth and well-being.
 
 
 
 
 
 Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you&rsquo;re empowered to grow personally and professionally.
 
 
 
 
 
 Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 This is a hands-on testing role focused on ensuring release readiness across web, mobile, APIs, data/analytics workflows, and integrations. You&rsquo;ll work within a distributed engineering team and take ownership of test strategy, system documentation, and test case design.&nbsp;
 
 
 
 
 
 As a
 
 Manual Test Engineer
 
 , you&rsquo;ll plan and execute functional, regression, exploratory, cross-browser, and mobile tests; validate data outputs including analytics and AI-generated content; manage test data; log and triage defects; verify fixes; and contribute to overall release quality. To succeed, you&rsquo;ll bring persistence, strong written English for high-signal defect reports, and the ability to collaborate effectively with engineers and product teams across time zones.
 
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Own test strategy, test documentation, and the creation of test plans and regression suites
 </li>
 <li>
 Derive detailed test cases from user stories, workflows, acceptance criteria, and system architecture
 </li>
 <li>
 Plan and execute functional, regression, exploratory, cross-browser, and mobile testing across the Portal, APIs, mobile app, and Teams/Zoom integrations
 </li>
 <li>
 Test analytics-driven and data-driven features, including validation of AI/ML-generated outputs displayed in the UI
 </li>
 <li>
 Use SQL to perform thorough data validation across relational datasets and backend workflows
 </li>
 <li>
 Conduct API testing using Postman or Insomnia to verify request/response flows, payloads, and error handling
 </li>
 <li>
 Manage and prepare test data to support repeatable, reliable validation scenarios
 </li>
 <li>
 Log, triage, and track defects in Jira, reproduce issues accurately, verify fixes, and ensure closure
 </li>
 <li>
 Perform accessibility testing using established practices and browser/mobile developer tools
 </li>
 <li>
 Apply security testing heuristics (OWASP) and basic performance testing principles during assessments
 </li>
 <li>
 Contribute to release readiness by providing clear risk assessments, coverage status, and validation updates
 </li>
 <li>
 Collaborate closely with UK and offshore engineering and product teams in a hybrid Agile environment
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related discipline (or equivalent practical experience)
 </li>
 <li>
 3&ndash;6 years of professional experience in manual QA for SaaS applications, ideally in regulated or enterprise environments
 </li>
 <li>
 Proven ability to analyze requirements and create test cases, test plans, and regression suites from scratch&mdash;even when documentation is limited
 </li>
 <li>
 Hands-on experience testing web applications, mobile apps (iOS/Android), APIs, and integrations
 </li>
 <li>
 Strong SQL skills for backend and relational data validation
 </li>
 <li>
 Experience with analytics-driven features and validating data outputs in user interfaces
 </li>
 <li>
 Hands-on experience with API testing using Postman or Insomnia
 </li>
 <li>
 Working knowledge of browser and mobile developer tools for debugging and cross-platform validation
 </li>
 <li>
 Practical experience with accessibility testing and understanding of common accessibility standards
 </li>
 <li>
 Awareness of security testing heuristics (OWASP) and ability to apply them to assess system resilience
 </li>
 <li>
 Understanding of distributed cloud application behavior (AWS preferred)
 </li>
 <li>
 Experience working with customer personal data in GDPR-style environments
 </li>
 <li>
 Strong communication skills with the ability to produce clear, high-signal defect reports
 
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 <ul>
 <li>
 Lightweight automation experience for smoke/regression tests (e.g., Playwright, Cypress, TypeScript, Python)
 </li>
 <li>
 Familiarity with QA tools such as TestRail, BrowserStack, Charles Proxy, Jira
 </li>
 <li>
 Exposure to performance or load testing fundamentals
 </li>
 <li>
 Experience working with regulated industries (e.g., pharma, healthcare) or ISO 27001&ndash;aligned organizations
 </li>
 <li>
 Understanding of high-level AI/ML concepts
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 <li>
 Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
 </li>
 <li>
 No Weekend Work: Real work-life balance, not just words
 </li>
 <li>
 Day 1 Benefits: Laptop and full medical insurance provided
 </li>
 <li>
 Support That Matters:&nbsp; Mentorship, community, and forums where ideas are shared
 </li>
 <li>
 True Belonging: A long-term career where your contributions are valued
 
 </li>
 </ul>
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 
 
 Be a Smart Worker &mdash; valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 
 
 
 If that sounds like your kind of place, we&rsquo;d love to hear your story.&nbsp;
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

Manual Test Engineer (Remote, Full-Time) [HR120]

<div>
 
 
 About Smart Working
 
 
 
 Smart Working is a UK-based IT staffing and recruitment company with offshore operations in India. We place highly skilled developers on long-term client projects in the UK, ensuring seamless client&ndash;developer relationships and project success. As we scale to manage multiple client teams per month, we are strengthening our Customer Success (CS) team with leadership talent that can manage enterprise clients and support account growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Assistant Customer Success Manager (CSM) will play a key role in managing large and strategic client accounts, acting as a trusted partner to clients and ensuring delivery excellence. This role will focus on client-facing responsibilities, account growth, escalations, and strategic reporting while day-to-day SW engagement remains with the CS Executives. The Assistant CSM will directly support the Head of CS and take ownership of Tier 1 and Tier 2 accounts.
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 
 Client &amp; Account Management
 
 </li>
 <li>
 Act as the primary point of contact for assigned key client accounts
 </li>
 <li>
 Build and maintain strong client relationships, ensuring consistent communication and delivery alignment
 </li>
 <li>
 Conduct structured monthly/quarterly review calls with clients to present performance, gather feedback, and propose improvements
 </li>
 <li>
 Identify and drive account growth opportunities (additional headcount, new roles, extended contracts)
 </li>
 <li>
 Manage escalations swiftly, ensuring minimal disruption to clients
 </li>
 <li>
 
 Strategic Reporting &amp; Insights
 
 </li>
 <li>
 Review developer performance data (provided by CS Executives) and translate into client-facing insights
 </li>
 <li>
 Own the preparation of Quarterly Business Review (QBR) decks for enterprise clients
 </li>
 <li>
 Track account health metrics (NRR, Client Health Score, NPS) and highlight risks/opportunities to the Head of CS
 </li>
 <li>
 
 Process &amp; Team Enablement
 
 </li>
 <li>
 Support the Head of CS in designing and implementing account management frameworks
 </li>
 <li>
 Mentor CS Executives on client-facing best practices without overlapping in SW engagement
 </li>
 <li>
 Collaborate with operations to ensure smooth backend reporting and SLA compliance
 
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 5 years of experience in Customer Success (IT staffing, SaaS, or IT services)
 </li>
 <li>
 Strong experience in handling large accounts (multi-team / enterprise clients)
 </li>
 <li>
 Excellent client communication &amp; relationship-building skills (written &amp; verbal)
 </li>
 <li>
 Proven ability to manage escalations, growth conversations, and business reviews
 </li>
 <li>
 Proficiency in CRM and reporting tools (Zoho, HubSpot, Notion, Google Sheets)
 
 </li>
 </ul>
 
 
 
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 Strategic Client Ownership &ndash; Ability to handle high-value, high-complexity client accounts independently
 </li>
 <li>
 Executive Presence &ndash; Confidence to lead client review calls and represent Smart Working at senior levels
 </li>
 <li>
 Analytical Thinking &ndash; Translate developer performance &amp; engagement data into actionable client insights
 </li>
 <li>
 Growth Mindset &ndash; Skilled in spotting upsell/cross-sell opportunities
 </li>
 <li>
 Team Collaboration &ndash; Works with Head of CS &amp; CS Executives to ensure holistic account coverage
 
 </li>
 </ul>
 
 
 
 
 Benefits
 
 <ul>
 <li>
 Fixed Shifts &mdash; 12:00 PM &ndash; 9:30 PM IST (Summer) | 1:00 PM &ndash; 10:30 PM IST (Winter)
 </li>
 <li>
 No Weekend Work &mdash; Real work-life balance, not just words
 </li>
 <li>
 Day 1 Benefits &mdash; Laptop and full medical insurance provided
 </li>
 <li>
 Support That Matters &mdash; Mentorship, community, and forums where ideas are shared
 </li>
 <li>
 True Belonging &mdash; A long-term home where your contributions are valued
 
 </li>
 </ul>
 
 
 
 
 
 
 At Smart Working, you&rsquo;ll never be just another remote hire.
 
 
 
 
 
 Be a Smart Worker &mdash; valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.
 
 
 
 
 
 If that sounds like your kind of place, we&rsquo;d love to hear your story.
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
</div>

Assistant Customer Success Manager (CSM) (Remote, Full-Time) [SC01]

Join Smart Working and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Smart Working

ABOUT_COMPANY

Web Engineer (Remote, Full-Time) [AS190]

Web Engineer (Remote, Full-Time) [AS190]

Talent Management Executive (Remote, Full-Time)

Senior Graphic Designer (B2B), (Remote, Full-Time), India

Recruitment Delivery Consultant

Manual Test Engineer (Remote, Full-Time) [HR120]

Assistant Customer Success Manager (CSM) (Remote, Full-Time) [SC01]