Qureos Mentor

SMC Group

<div>
 
 
 About the Role:
 
 
 
 We are seeking a detail-oriented and technically skilled
 
 Backoffice Support Engineer
 
 
 (with strong SQL
 
 ) expertise to join our support team. The ideal candidate will be responsible for resolving internal and external client issues, managing data-related tasks, and supporting key back-office systems and tools
 
 
 
 
 
 
 Job Title:
 
 
 Backoffice Support Engineer (Strong SQL)
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support for back-office operations and internal teams.
 </li>
 <li>
 Investigate and resolve data issues using advanced SQL queries and analysis.
 </li>
 <li>
 Write and optimize SQL scripts to extract, transform, and report data from large relational databases.
 </li>
 <li>
 Troubleshoot production issues and escalate as necessary, ensuring timely resolution.
 </li>
 <li>
 Monitor scheduled jobs, data pipelines, and system performance metrics.
 </li>
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 Collaborate with development and QA teams to resolve defects and validate bug fixes.
 </li>
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 Document processes, incidents, and best practices to improve team efficiency.
 </li>
 <li>
 Perform data audits and reconciliations as needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Experience in a fintech, SaaS, or enterprise software environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
 </li>
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 3-6 years of experience in a technical support, back-office operations, or data operations role.
 </li>
 <li>
 
 Strong proficiency in SQL
 
 (e.g., joins, subqueries, stored procedures, data modelling).
 </li>
 <li>
 Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server.
 </li>
 <li>
 Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).
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 Knowledge of data integrity, security, and compliance standards.
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 Strong analytical, problem-solving, and communication skills.
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 Ability to work independently and manage multiple priorities in a fast-paced environment.
 </li>
 <li>
 
 Should have experience working in 24*7 projects and be flexible to work in rotational shifts (morning, evening and night)
 
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Join SMC Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SMC Group

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Technical Support Engineer