Qureos Mentor

Smith+Nephew

Smith+Nephew is a global medical technology company that designs and manufactures innovative solutions to enhance health and mobility. They support healthcare professionals in returning patients to optimal health, focusing on a culture of care, collaboration, and courage. With a commitment to innovation, Smith+Nephew aims to improve patient outcomes in various areas, including wound care and orthopaedic reconstruction.

<div>Territory Development Representative, Sports Medicine (West Palm Beach, FL)
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
As a Territory Development Representative (TDR), you will be a product consultant in the Sports Medicine product portfolio specializing in soft tissue injury repair and degenerative conditions of the shoulder, knee, hip, and small joints.
What will you be doing?
As a member of the Sports Medicine Sales Team, the ASR will work with a team within an assigned territory and hospital accounts. Within those accounts, the ASR will be responsible for assisting in providing clinical case coverage in the operating room, securing inventory for those cases, observing, and consulting the surgical team on Smith+Nephew instrumentation and implants and completing the logistical requirement associated with those cases. This position will work collaboratively with the Sales Reps within the territory as well as key orthopedic surgeons, hospital and OR staff, administrators, and clinicians. The position requires the ability to assimilate and learn a high level of technical information as it relates to surgery and procedures.
What will you need to be successful?
Your success relies on your commitment to becoming a technical expert in the Sports Medicine portfolio through structured trainings and assessments while building rapport with the Sales Reps and leadership in the territory and region. Your ability to build positive relationships with surgeons, hospital staff, and your co-workers will enhance access to customers to provide data-driven, trusted solutions. Collaborating with your teammates, you will also develop an effective territory business plan to generate revenue and meet/exceed your quota.
The role requires professionals to be team-oriented, highly attentive to detail and flexible to work untraditional hours to best support the salesforce and customers.
Self-motivated salespeople who are committed to driving the business forward by taking strategic responsibility for your area, working with your customers to deliver the best solutions for our patients!
Results-driven champions who are passionate about forming relationships to increase sales revenue within the territory and impact patient outcomes!
Resourceful consultants who will work relentlessly to become proficient in Sports Medicine surgical procedures. Our salespeople provide first-class technical support to ensure that product availability meets customer and patient needs.
Collaborative and dedicated teammates committed to partnering with all Smith+Nephew Reconstruction and Sports Medicine counterparts in the region to discover sales opportunities.
<ul><li>Bachelor&rsquo;s degree or equivalent experience
</li><li>Minimum (2) two years sales experience in medical device industry preferred
</li><li>Preferred experience in the healthcare industry, specifically selling orthopedic products
</li><li>Proven track record selling/converting business at the surgeon or hospital level
</li></ul><ul><li>Experience leading/mentoring team members and new sales representatives
</li></ul>Travel Requirements: within designated sales territory with 2-4 overnights a month. Infrequent national travel for events and conferences
All field sales professionals who are required to gain entry into healthcare facilities to perform the basic remit of their role must successfully complete the credentialing process and comply with the requirements of those facilities they support, which can include adherence to any established vaccine protocols.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
<ul><li>Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/
</li><li>Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
</li><li>Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
</li><li>Your Well-being: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
</li><li>Training: Hands-On, Team-Customized, Mentorship
</li></ul><ul><li>Extra Perks: Discounts on fitness clubs, travel and more!
</li></ul>Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
<div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on L inkedIn to see how we support and empower our employees and patients every day.
</div><div><div>Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div></div>

Sports Medicine Territory Development Representative (West Palm Beach)

<div>Job Advert
Product Specialist Sports Medicine - Riyadh
Life Unlimited.
At Smith+Nephew, we design and manufacture technology that takes the limits off living.
We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally and supporting this takes a huge effort.
What will you be doing?
The purpose of this role is to execute marketing strategies and tactical plans that promotes S&amp;N product superiority. It involves coordinating with the Regional Marketing Managers, to drive revenue and market share for the Division and maintain customer relations with major accounts while driving the customer requirements back into the Company. The Product Specialist will be selling unique patented devices and implants in theatre directly to opinion leading surgeons.
What will you need to be successful?
<ul><li>Develop and maintain strong relationships with the distributor.
</li><li>Conduct product presentations to different customers level for example physicians, nurses, purchasers, and decision makers.
</li><li>Conduct product training.
</li><li>Assist in the identification and assessment of the field and marketing support needs and making recommendation to management when appropriate.
</li><li>Maintain a strong relationship with the Business Unit staff and regional marketing managers.
</li><li>Function as a communication link between the marketing organization and the Business Unit to resolve problems, quality issues, manufacturing defects, and other related issues.
</li><li>Ability to scrub and be present in the theatre and assist or advise the physician in S&amp;N product implant, usage, and techniques.
</li><li>Facilitate the implementation and adoption of marketing strategies and tactics and customer education programs at country level.
</li></ul>Successful candidates would need the following:
<ul><li>Bachelor&rsquo;s degree relating to, medical or equivalent.
</li><li>One year experience in product marketing
</li><li>In-theatre and or clinical marketing experience would be ideal.
</li><li>The ability to communicate in Arabic and English
</li><li>You. Unlimited.
</li></ul>165 years of pioneering innovation requires a relentless focus on what&rsquo;s next. We&rsquo;re focused on you. You&rsquo;re what&rsquo;s next...
Inclusion, Belonging and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
Your Wellbeing: Medical Insurance and an Employee Wellness Programme and much more.
Flexibility: Hybrid Working Model (For most professional roles).
Training: Direct, Team-Customised, Mentorship.
<div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 
 
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div>

Product specialist

<div>
 
 Robotics Clinical Specialist - (Albany, NY) (Evergreen)
 
 
 
 
 Life. Unlimited.
 
 At Smith+Nephew we design and manufacture technology that takes the limits off living.
 
 
 If you are energized by competition, thrive in the operating room, and want to directly influence surgeon adoption and commercial growth, this is a role built for you. As a field based Robotics Clinical Specialist, you will work at the intersection of advanced joint reconstruction technology and sales execution, partnering closely with surgeons and sales leaders to win in highly competitive markets.
 
 
 
 What will you be doing?
 
 
 
 <ul>
 <li>
 Serving as the operating room expert for CORI robotic assisted knee and hip solutions, providing hands on case coverage for new and existing customers
 </li>
 <li>
 Driving adoption, utilization, and growth of CORI technology in partnership with Joint Reconstruction and Capital Sales teams
 </li>
 <li>
 Supporting product launches, competitive conversions, and strategic growth initiatives within your territory
 </li>
 <li>
 Training surgeons and hospital staff to achieve confidence and technical proficiency in live surgical environments
 </li>
 <li>
 Identifying commercial opportunities, generating leads, and contributing directly to territory revenue performance
 </li>
 <li>
 Representing Smith+Nephew at labs, in services, and medical education events
 
 
 
 </li>
 </ul>
 
 What will you need to be successful?
 
 
 
 <ul>
 <li>
 2 or more years of experience in medical device sales or operating room based commercial roles
 </li>
 <li>
 Experience in orthopaedics, joint reconstruction, robotics, or capital equipment strongly preferred
 </li>
 <li>
 A competitive, results driven mindset with the ability to influence in high pressure operating room environments
 </li>
 <li>
 Proven ability to build strong relationships with surgeons and key stakeholders
 </li>
 <li>
 Post secondary degree or equivalent commercial or clinical experience
 </li>
 <li>
 Ability to travel extensively within the assigned territory, including regular overnight travel
 
 
 
 </li>
 </ul>
 
 All field sales professionals who are required to gain entry into healthcare facilities to perform the basic remit of their role must successfully complete the credentialing process and comply with the requirements of those facilities they support, which can include adherence to any established vaccine protocols.
 
 
 
 
 You. Unlimited.
 
 We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
 
 Inclusion and Belonging
 
 Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
 
 Your Future:
 
 401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement
 
 Work Life Balance:
 
 Flexible Personal Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
 
 Your Wellbeing:
 
 Medical, Dental, Vision, Health Savings Account with employer contribution, Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
 
 Flexibility:
 
 Hybrid Work Model for most professional roles
 
 Training:
 
 Hands On, Team Customized, Mentorship
 
 Extra Perks:
 
 Discounts on fitness clubs, travel and more
 
 
 The anticipated base compensation range for this position is $80-100,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base compensation, this position is eligible for sales commission and incentives based on set targets. The commission earned will depend on the candidate&rsquo;s performance in the role. We provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP.
 
 
 Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
 
 
 Stay connected by joining our Talent Community.
 
 
 We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
 
 
 Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into
 
 You. Unlimited.
 
 , life, culture, and benefits at S+N.
 
 
 Explore our website and learn more about our mission, our team, and the opportunities we offer.
</div>

Robotic Clinical Specialist (Albany, NY) (Evergreen)

<div>
 <ul>
 <li>
 This position is posted in anticipation of future business need*
 
 
 
 </li>
 </ul>
 
 Life Unlimited.
 
 At Smith+Nephew, we design and manufacture technology that takes the limits off living.
 
 
 As an
 
 Account Manager within our Advanced Wound Management (AWM) team
 
 , you will play a critical role in improving patient outcomes by partnering with healthcare providers to deliver a comprehensive portfolio of wound care solutions. This includes advanced wound dressings, biologics, and other technologies designed to support healing across a variety of care settings.
 
 
 This is a field-based sales role where you will drive territory growth, support clinical education, and build lasting partnerships with key stakeholders across acute and post-acute environments.
 
 
 
 What will you be doing?
 
 
 
 <ul>
 <li>
 Develop and execute a strategic territory plan to achieve and exceed sales goals
 </li>
 <li>
 Promote the full Advanced Wound Management portfolio, addressing a wide range of wound care needs across patient populations
 </li>
 <li>
 Educate clinicians and healthcare staff on the clinical and economic value of Smith+Nephew solutions
 </li>
 <li>
 Build and maintain strong relationships with key decision-makers, including clinicians, nursing staff, and purchasing stakeholders
 </li>
 <li>
 Identify new business opportunities and drive product adoption within existing and new accounts
 </li>
 <li>
 Partner cross-functionally with internal teams to support account growth and customer satisfaction
 </li>
 <li>
 Deliver in-services, product demonstrations, and educational programs to support best practices in wound care
 
 
 
 </li>
 </ul>
 These responsibilities align with the broader AWM sales model, where representatives manage complex territories, call on multiple healthcare settings, and support a diverse wound care portfolio.
 
 
 
 What will you need to be successful?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience
 </li>
 <li>
 Proven success in sales, preferably within medical device, healthcare, or a related field
 </li>
 <li>
 Ability to navigate complex healthcare environments with multiple stakeholders and decision-makers
 </li>
 <li>
 Strong communication and presentation skills, with the ability to translate clinical and economic value
 </li>
 <li>
 Demonstrated ability to build relationships and influence customer decision-making
 </li>
 <li>
 Experience managing a territory, pipeline, and sales planning process
 </li>
 <li>
 High level of accountability, organization, and resilience
 
 
 
 </li>
 </ul>
 Top performers in this role typically demonstrate strong territory ownership, stakeholder management, and disciplined execution of sales strategies.
 
 
 
 Why join Advanced Wound Management?
 
 
 
 The AWM business brings together a broad portfolio of solutions used across hospitals, wound care centers, and post-acute settings, supporting clinicians in delivering high-quality care across the continuum.
 
 
 You&rsquo;ll be part of a team focused on driving innovation, improving patient outcomes, and building meaningful partnerships within healthcare systems.
 
 
 
 You Unlimited.
 
 
 
 We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
 
 
 <ul>
 <li>
 Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).
 </li>
 <li>
 Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
 </li>
 <li>
 Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
 </li>
 <li>
 Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
 </li>
 <li>
 Flexibility: Hybrid Work Model (For most professional roles)
 </li>
 <li>
 Training: Hands-On, Team-Customized, Mentorship
 </li>
 <li>
 Extra Perks: Discounts on fitness clubs, travel and more!
 
 
 
 </li>
 </ul>
 
 All field sales professionals that are required to gain entry into healthcare facilities to perform the basic remit of their role, must successfully complete our credentialing process, which often includes COVID 19 vaccine management.
 
 
 
 The anticipated base compensation range for this position is $75,000 - $110,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base compensation, this position is eligible for sales commission and incentives based on set targets. The commission earned will depend on the candidate&rsquo;s performance in the role. We provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP.
 
 
 Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
 
 
 Stay connected by joining our Talent Community.
 
 
 We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
 
 
 Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into
 
 You. Unlimited.
 
 , life, culture, and benefits at S+N.
 
 
 Explore our website and learn more about our mission, our team, and the opportunities we offer.
</div>

Account Manager, AWM (Southeast Region) - Future Opportunities

<div>Sports Medicine Territory Manager (Portland, OR)
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
As a Sports Medicine Territory Manager, you will be a product consultant in the Sports Medicine product portfolio specializing in soft tissue injury repair and degenerative conditions of the shoulder, knee, hip, and small joints.
What will you be doing?
Using your expertise, you will convert physicians/accounts by making sales calls and providing clinical case coverage in the operating room while also training surgeons on Smith+Nephew products through education/programs in your territory. This position will work collaboratively with key orthopedic surgeons, hospital and OR staff, administrators, and clinicians. You will work cross-divisionally to increase awareness and adoption of products including the Sports Medicine product portfolio.
What will you need to be successful?
Your success relies on your Sports Medicine technical expertise and your ability to build positive relationships which enhances access to customers that provide data-driven, trusted solutions. You will also develop an effective territory business plan to generate revenue and meet/exceed your quota.
Self-motivated salespeople who are committed to driving the business forward by taking strategic responsibility for your area, working with your customers to deliver the best solutions for our patients!
Results-driven champions who are passionate about forming relationships to increase sales revenue within the territory and impact patient outcomes!
Resourceful consultants who will work relentlessly to become proficient in Sports Medicine surgical procedures. Our salespeople provide first-class technical support to ensure that product availability meets customer and patient needs.
Collaborative and dedicated teammates committed to partnering with all Smith+Nephew Reconstruction and Sports Medicine counterparts in the region to discover sales opportunities.
<ul><li>Bachelors degree or equivalent experience
</li><li>Minimum (4-6) years direct sales experience with 2-4 years in medical device industry preferred
</li><li>Experience with selling technology and/or capital products to multiple call points in the hospital, including surgeons, nursing, administration, facilities, bio-med and information systems preferred.
</li><li>Proven track record selling/converting business at the surgeon or hospital level
</li><li>Proven success in achieving quota year over year.
</li></ul><ul><li>Experience leading/mentoring team members and new sales representatives
</li></ul>Travel Requirements: within designated sales territory with 2-4 overnights a month depending on the geography of the territory. Infrequent national travel for events and conferences
All field sales professionals who are required to gain entry into healthcare facilities to perform the basic remit of their role must successfully complete the credentialing process and comply with the requirements of those facilities they support, which can include adherence to any established vaccine protocols.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
<ul><li>Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/
</li><li>Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
</li><li>Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
</li><li>Your Well-being: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
</li><li>Training: Hands-On, Team-Customized, Mentorship
</li></ul><ul><li>Extra Perks: Discounts on fitness clubs, travel and more!
</li></ul>Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
<div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on L inkedIn to see how we support and empower our employees and patients every day.
</div><div><div>Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div></div>

Sports Medicine Territory Manager (Portland, OR)

<div>
 
 Growth Service Engineer &ndash; Istanbul Turkey
 
 
 
 
 Life Unlimited.
 
 
 
 At Smith+Nephew, we design and manufacture technology that takes the limits off living.
 
 
 We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally and supporting this takes a huge effort.
 
 
 
 What will you be doing?
 
 
 
 We are looking for a Field Service Engineer &ndash; Growth to play a critical role in delivering high-quality technical service while actively supporting business growth across the region. This role goes beyond traditional service delivery, you will be a trusted technical partner to our customers and a key contributor to expanding our service footprint.
 
 
 
 What will you need to be successful?
 
 
 
 <ul>
 <li>
 Technical confidence &ndash; the ability to diagnose, troubleshoot, install, and maintain medical technology independently
 </li>
 <li>
 Customer focus &ndash; a service-led approach to training, communication, and problem resolution
 </li>
 <li>
 Commercial awareness &ndash; understanding how excellent service contributes to revenue growth and customer loyalty
 </li>
 <li>
 Collaboration &ndash; comfort working in a matrixed environment and supporting cross-functional teams
 </li>
 <li>
 Discipline &amp; accuracy &ndash; strong attention to documentation, compliance, and reporting standards
 </li>
 <li>
 Growth mindset &ndash; openness to learning, development, and sharing best practices
 
 
 
 </li>
 </ul>
 
 Successful candidates would need the following:
 
 
 
 <ul>
 <li>
 Degree or diploma in Biomedical Engineering, Electronics, Medical Technology, or related field
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in a Field Service role (medical devices or healthcare technology preferred)
 </li>
 <li>
 Hands-on experience with installation, troubleshooting, repair, and preventive maintenance
 </li>
 <li>
 Familiarity with regulatory requirements such as ISO 13485 / EU MDR
 </li>
 <li>
 Experience supporting service sales or service contract promotion is an advantage
 </li>
 <li>
 Exposure to Smith+Nephew capital equipment or comparable OEM devices is highly desirable
 </li>
 <li>
 Valid driver&rsquo;s license and willingness to travel up to 50% domestically and occasionally regionally.
 
 
 
 </li>
 </ul>
 
 You. Unlimited.
 
 
 
 165 years of pioneering innovation requires a relentless focus on what&rsquo;s next. We&rsquo;re focused on you. You&rsquo;re what&rsquo;s next...
 
 
 Inclusion, Belonging and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
 
 
 Work/Life Balance: Flexible Work/Life Balance: Flexible Working, Paid Holidays
 
 
 Your Wellbeing: Medical &amp; Life Insurance and an Employee Wellness Programme and much more.
 
 
 Flexibility: Hybrid Working Model (For most professional roles).
 
 
 Training: Hands-On, Team-Customised, Mentorship.
 
 
 xible Working, Paid Holidays
 
 
 Your Wellbeing: Medical &amp; Life Insurance and an Employee Wellness Programme and much more.
 
 
 Flexibility: Hybrid Working Model (For most professional roles).
 
 
 Training: Hands-On, Team-Customised, Mentorship.
 
 
 Stay connected by joining our Talent Community.
 
 
 We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
 
 
 Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into
 
 You. Unlimited.
 
 , life, culture, and benefits at S+N.
 
 
 Explore our website and learn more about our mission, our team, and the opportunities we offer.
</div>

Growth Service Engineer

<div>Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits of living.
Role Overview:
 The patient collection associate will support daily collections for surgeries posted in alignment with IC percentages and legal procedures in PR that apply. Will oversee patient&rsquo;s collection percentages and delinquency control in accordance with company, department, and individual objectives.
The patient collector will be responsible for reviewing each account assigned for reconciliation purposes, to manage the appropriate patient information in Webops in accordance with HIPPA law requirements and to determine the best strategy to approach the client. Will also manage to bring in the maximum amount of revenue and past due portion in assigned accounts. In charge of ARPAY&rsquo;s application and dispute management for assigned accounts. Manages and report monthly budget input for assigned accounts and other credit duties. This position requires to work within a dynamic environment where work assignments change frequently and with high volume of activities.
What will you be doing?
<ul><li>Will have complete knowledge of patients document control including sensitive information and guidelines for patient collections and co-payments procedure in PR.
</li><li>Patient collections associate will be in charge of daily co-payment and COD collection process through the POS machine and will provide payment confirmation to the patient. This will include updated information in the patient standard forms and in Webops for future reference.
</li><li>Will manage all patient confidential information through the guidelines of HIPPA.
</li><li>Reduce and maintain D.S.O. and delinquency on patients assigned accounts consistent with company objectives through consistent and effective collection strategies.
</li><li>Will process daily payments, medical information letters and statements for all customers that visit our office. Walk-in patients should be taken to a specific area for data management and confidentiality.
</li><li>Investigate and resolve disputes and inquiries in a timely manner, which often involves collaboration and coordination with other functional areas and the field in a manner that provides prompt service to the patient. Should avoid a formal patient claim within the Insurance Companies and the PR precursor department.
</li><li>Will be able to manage high volume of calls and have excellent communications skills to clarify or persuade customers to make co-payments and to avoid impact in the regular process for surgeries posted.
</li><li>Manage all information regarding customer records and data to send formal requests to create new accounts in AX system. In charge of reviewing patient credit limits and request management approvals over regular patient credit limits.
</li><li>In charge of patient&rsquo;s collection letters (phase 1- phase 3) and payment plan proposals.
</li><li>Will send in a monthly basis patients credit notes related to co-payments and COD cases.
</li><li>Reviews files to select delinquent accounts for collection efforts and send account information to management for Kinum additional collection strategy.
</li><li>Inform clients of overdue accounts and amount currently owed and set up repayment plans in cases of second surgery with the same patient.
</li><li>Will manage monthly budget information and analysis for patient&rsquo;s accounts to support PR cash inflow monthly budget proposal.
</li><li>Manages the customer payment information and weekly ARPAY&rsquo;s posted in customer accounts. Creates and maintains databases on activity conducted in all accounts.
</li><li>Prepare monthly reports on current findings and action taken for all accounts under investigation and report to CM.
</li><li>Compliance and regulatory training.
</li><li>Assists in the recommendation of process changes and other customer strategies to upper management.
</li><li>Handle important data and information for bank reports and bank POS machine process and update.
</li><li>Will provide information for external audits, government, HIPPA , compliance and others.
</li></ul><div><ul><li>Due to the complexity of patient&rsquo;s management position could have other job specifications related to insurance companies claims.
</li><li>In charge of Refunds audit cases documentation submissions to bank. (Evertec audit request)
</li></ul>What will you need to be successful?
Education: Bachelor's degree (B. A.) in Accounting, Finance or Business Administration.
Experience:
<ul><li>4+ experience managing patients&rsquo; collection within Health industry, IC&rsquo;s or medical devices industry or similar.
</li><li>Experience in customer/patient service.
</li><li>Intermediate English is preferred
</li></ul></div><div></div><div><div>You. Unlimited
</div><div><div>We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
</div><div>Inclusion+belonging : Committed to Welcoming, Celebrating and Thriving, learn more about employee inclusion groups on our website
</div><div>Other reasons why you will love it here!
</div><div><ul><li>Your Future: 401k Matching Program, Discounted Stock Options, Tuition Reimbursement
</li></ul></div><div><ul><li>Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
</li></ul></div><div><ul><li>Your Wellbeing: Medical, Dental, Life Insurance , Employee Assistance Program
</li></ul></div><div><ul><li>Training: Hands-On, Team-Customized, Mentorship 
</li></ul></div><div>#LI-HYBRID
</div></div></div><div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 
 
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div>

Patient Collection Associate (San Juan, PR)

Join Smith+Nephew and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.