Qureos Mentor

Smith+Nephew

<div>Territory Sales Manager &ndash;AWM - Pune, India
Life Unlimited.
At Smith+Nephew, we design and manufacture technology that takes the limits off living!
Territory Sales Manager is a sales/business development professional responsible for maintaining customer relationships, achieving sales targets, and ensuring efficient sales operations within a specific geographic area.
What will you be doing?
The Territory Sales Manager is responsible for developing defined Market, meeting new customer, attending surgeries, and developing relation with surgeons. 
The role includes: 
<ul><li>Responsible for sales and achievement of sales targets in the territory assigned.
</li><li>Aggressively promote wound care products to nurses and surgeons as per guidelines given by the company. Promotional inputs are to be judiciously used as per assessment of customer potential.
</li><li>Management of distribution network, and responsible for ensuring timely deliveries to customers.
</li><li>TSMs are required to do Personal Order Booking from Retailers.
</li><li>Responsible for collections from stockists as per company norms.
</li><li>Reporting to State Manager. Adherence to reporting systems and maintenance of a live customer database is important.
</li><li>Extensive outstation travel is indicated. 
</li></ul>What will you need to be successful?
Successful candidates would need the following:
<ul><li>Graduate with minimum 2-7 years of Relevant industry experience.
</li><li>Proficient knowledge and Experience in Surgical Sector - Preferred - Prior experience in Wound Management products.
</li><li>Good interpersonal and communication skills
</li><li>Self-Driven and result oriented approach
</li><li>Travel Requirements: &lt;50-75%
</li></ul>You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
<ul><li>Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
</li><li>Your Future: Medical coverage + Policy exclusions and insurance non-medical limit.
</li><li>Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
</li><li>Your Wellbeing: Parents / Parents in Law&rsquo;s Insurance, Employee Assistance Program, Parental Leave.
</li><li>Flexibility : Hybrid Work Model (For most professional roles)
</li><li>Training: Hands-On, Team-Customized, Mentorship
</li></ul>#LI-BM1
<div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 
 
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div>

Territory Sales Manager

<div>Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Senior Associate, Global Customer Care, International Order Management to join our dynamic Global Customer Care team. In this role, you will take ownership of complex surgery order processing, corrections, invoicing, and dispute resolution, while driving accuracy, efficiency, and customer satisfaction. You will serve as a subject matter expert, guiding junior team members, collaborating cross-functionally, and supporting process improvement initiatives to enhance our global order-to-cash operations.
What will you be doing?
Order Management and Processing &ndash;
<ul><li>Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders.
</li><li>Perform advanced corrections, pricing validations, and data entry for surgeon/lot details, ensuring compliance with internal controls and audit requirements.
</li><li>Use company platforms (SAP, Salesforce, EDI) to monitor order flow, proactively manage exceptions, and support seamless order clearance and invoicing.
</li><li>Act as a point of contact for order escalations and support order validation against PO and customer-specific requirements.
</li></ul>Dispute Management and Issue Resolution -
<ul><li>Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams.
</li><li>Ensure timely and professional responses to customer queries and internal escalations, driving root cause resolution.
</li><li>Support investigation and documentation of recurring issues to reduce order fallouts.
</li></ul>Support EDI and Process Improvement &ndash;
<ul><li>Support implementation, optimization, and daily operations of EDI, Esker, and digital order management tools.
</li><li>Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience.
</li><li>Provide feedback and mentorship to junior team members on best practices and system usage
</li></ul>Order Block Management &ndash;
<ul><li>Lead efforts to manage and distribute order blocks efficiently across teams for resolution within SLA.
</li><li>Monitor and report on key performance metrics such as order accuracy, invoice timeliness, and processing efficiency.
</li><li>Provide analysis and insights to drive strategic improvements in customer care delivery.
</li></ul>What will you need to be successful?
<ul><li>Education: Bachelor's Degree or equivalent experience in Business Administration, Supply Chain or related field
</li><li>Operating Mode: Work from office &ndash; Monday to Friday, working in UK Shift (12:30 PM to 9:30 PM IST). Flexible working in any shift.
</li><li>Experience: 5-7 Years of experience in Order Management, Customer Service, or Supply Chain operations.
</li><li>Hands-on experience with Order Management Systems (e.g., SAP, Esker, EDI) preferred.
</li><li>Strong analytical skills, problem-solving abilities, and a customer-first mindset.
</li><li>Proven ability to handle high-pressure situations and work cross-functionally with global stakeholders.
</li><li>Excellent written and verbal communication skills. Detail-oriented with a continuous improvement approach to processes.
</li></ul>You. Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
Other reasons why you will love it here!
<ul><li>Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
</li><li>Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
</li><li>Your Wellbeing: Parents / Parents in Law&rsquo;s Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
</li><li>Flexibility : Hybrid Work Model (For most professional roles)
</li><li>Training: Hands-On, Team-Customized, Mentorship
</li><li>Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
</li></ul>#YS1
<div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 
 
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div>

Senior Associate, Global Customer Care

<div>Position Summary:
We are looking for a Senior Advisor, Global Customer Care, International Order Management to join our dynamic Global Customer Care team. In this role, you will take on a higher level of responsibility for managing the order entry, and processing of surgery orders. You will be expected to handle more complex orders, provide proactive issue resolution, and mentor junior associates. Your role will be critical in ensuring accurate order processing, timely invoicing, and high customer satisfaction while supporting cross-functional teams. As a Senior Process Associate, you will contribute to process improvement initiatives and ensure that service delivery meets and exceeds set targets.
Reports to: Manager &ndash; Global Customer Care
Key Responsibilities:
Order Management and Processing &ndash;
<ul><li>Oversee the processing of incoming sales orders from order entry to release of Order&rsquo;s for Invoicing, ensuring accuracy and compliance with company policies.
</li><li>Handle complex order updates, including corrections, price adjustments, and surgeon/lot data, to ensure orders are cleared and invoiced in a timely manner
</li><li>Proactively track order status using SAP, Esker, and EDI systems, and manage order holds to ensure no delays in processing.
</li><li>Ensure that Purchase Order (PO) data is validated and compliant with internal guidelines.
</li></ul>Discrepancy Management and Issue Resolution -
<ul><li>Act as the point of escalation for complex scenarios, providing timely resolutions to customer and order-related issues.
</li><li>Collaborate closely with Sales, Logistics, OMS, and Customer Service teams to resolve order issues quickly and efficiently.
</li><li>Ensure that all customer inquiries are addressed promptly with high-quality, solution-oriented responses.
</li></ul>Support EDI and Process Improvement &ndash;
<ul><li>Assist in the day-to-day management and growth of customer adoption for EDI, Esker, and other order management solutions.
</li><li>Identify, analyze, and implement process improvements within order processing workflows to enhance accuracy and reduce turnaround time.
</li><li>Contribute to achieving key performance targets related to order accuracy, invoicing, and delivery times.
</li></ul>Order Block Management &ndash;
<ul><li>Oversee the management and distribution of order blocks, ensuring timely resolution of issues by coordinating with appropriate teams.
</li><li>Take ownership of achieving and exceeding KPIs related to order accuracy, invoice accuracy, and on-time delivery.
</li></ul>Mentoring and Team Collaboration &ndash;
<ul><li>Provide mentorship and guidance to junior associates, offering support in complex issue resolution and process adherence.
</li><li>Actively collaborate with team members and leadership to improve team performance and achieve operational targets.
</li><li>Maintain a &quot;one team&quot; attitude by sharing knowledge, supporting colleagues, and fostering a positive team environment.
</li></ul>Qualification:
<ul><li>A bachelor's degree or equivalent in Business Administration, Supply Chain or related field
</li><li>7-8 Years of experience in Order Management, Customer Service, or Supply Chain with a focus on sales order processing and invoicing.
</li><li>Strong understanding of Order Management Systems SAP, Esker (Good to have) EDI (Good to have)
</li><li>Excellent communication, problem-solving, and customer service skills.
</li><li>A proactive, self-starter who takes ownership of tasks and drives solutions.
</li><li>Strong attention to detail and accuracy in order processing and data management.
</li><li>Proficient in time management, balancing competing priorities while ensuring deadlines are met.
</li></ul>Physical Demands: Work from office &ndash; Monday to Friday, working in UK Shift (12:30 PM to 9:30 PM IST). Flexible working in any shift.
Travel Requirements: NA
Why Join Us? 
<div> 
As a Senior Advisor, Global Customer Care, International Order Management with us, you&rsquo;ll be part of a global team dedicated to delivering exceptional service and operational excellence. We offer competitive benefits, opportunities for career growth, and a collaborative working environment where your contributions are valued. Join us in shaping the future of customer care and order management.
</div><div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 
 
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div>

Senior Advisor – Global Customer Care

<div>Senior Marketing Director Orthopaedics, Emerging Markets Region
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
The Sr Director Marketing works to drive orthopaedics market products in the Emerging Markets region. The successful candidate will drive market development through product launches, marketing campaigns, development programs and key customer focus. The Sr Director has a key role to play in driving New Product Launches involving the assessment, planning and launch of new products in the geography
The Sr Director Marketing must have a comprehensive understanding of the Orthopaedics portfolio (implants, capital and consumables), market, customer, and business needs, must support markets and coordinate and conceptualize product, customer and program development. In addition s/he coordinates and communicates with the country head offices, providing, extracting and analysing market insights and data, and ensuring continuous communication and collaboration with markets and Global marketing.
The Sr Director Marketing will also be responsible for defining and executing the portfolio and segmentation strategy for Enabling Technologies across Emerging Markets, including projects like, Hip/Knee Pre Op planning, local partnerships, driving efficiencies in portfolio lifecycle management and asset utilisation etc.. he/she will be responsible for developing and building an engaged high potential team while also mentoring other marketing stakeholders across the region.
Overall, the Sr Director Marketing is responsible for guiding and overseeing the localisation of global marketing strategies and tactical execution as well as formulation of regional marketing strategies. These activities include, regional price corridor settings, selection of market segments and target groups, product portfolio assessment, development and management, as well as training elements. The Regional Marketing Team has a strong focus on commercial excellence and local execution, as a lead for business, the Sr Director Marketing supports and works collaboratively with the countries&rsquo; sales and marketing teams, global marketing teams and various internal and external stakeholders and functional teams e.g. Supply Chain, Regulatory, Professional Education, and Healthcare Professionals
What will you be doing?
Responsibilities include strategic and business planning, marketing and project management.
<ul><li>Strategic planning: Organizes process, calendar, market analysis and supports executives in the development of a strategic plan. Creates a scorecard and helps set measurable goals within the approved strategic plan. Provides executive monitoring, communication, and promotion of strategies.
</li><li>Business Planning: Assists business leaders in the development of formal business plans that support strategic objectives, sets goals, metrics, monitors, and reports plan execution.
</li><li>Marketing: Develops marketing strategic plan that supports corporate strategic plan. Develops marketing strategies in coordination with organized business plans. Monitors and adjusts marketing strategies based on results and changing priorities.
</li><li>Team Development: Hire and develop marketing talent; ensure strong team engagement and succession planning into future HVRs
</li></ul>Supplementary Tasks: (special activities)
<ul><li>Commercial Excellence (Support): Collaborate with RA, QA, supply chain, IT and a dedicated Emerging Markets Comm Ex Leader for understanding and resolving functional issues related to product portfolio and also work with country teams to mitigate any risks arising from the same.
</li></ul>Key Areas of Accountability
<ul><li>Adoption of global marketing strategies into regional context and development of clear execution guidance and focus for the portfolio, including global price corridors, selection of market segments &amp; target groups, product portfolio assessment, development, and management. Planning and managing budget for portfolio.
</li></ul>Lead and execute on following key activities:
<ul><li>Works with Clinical and Medical Education teams to ensure alignment of medical education courses topics with franchise strategy, setting clear priorities related to agreed franchise strategy
</li><li>Develop and maintain product line technical expertise within regional commercial teams, health care professionals, in accordance with compliances policies.
</li><li>Attend medical/scientific meetings, presentations, and seminars while gathering competitive information.
</li><li>Overviews and facilitates effective deployment of the global marketing toolbox in region.
</li><li>Train and assist local marketing managers on products and competition, and lifting up marketing excellence (establishment and coordination of regional marketing planning, providing guidance of execution, planning and assessment)
</li><li>Work with Countries, Supply Chain and Customer Service to ensure forecasting is in line with proposed marketing plans and planned demand
</li></ul>Regional products launch management, planning, and execution:
<ul><li>Manage the product lifecycle from product launches to obsolescence across the region.
</li><li>Takes ownership of new product launch implementation by leading the execution of the process at regional level with regular monitoring, tracking and support e.g., training, toolkit deployment, business case development.
</li><li>Analyse demand forecast annual, quarterly, and monthly for each product line.
</li><li>Determining price corridors for all assigned products thorough competitive analysis, market trends, etc.
</li></ul>Conduct market research activities to analyse and identify market needs and issues; ensure up to date market intelligence for market segments.
<ul><li>Map unmet needs in portfolio, market/customer segments, sales channels, business models. Define solutions to address those needs and provide clear guidance.
</li><li>Lead high performing marketing team by providing strong leadership, coaching and development opportunities.
</li></ul>What will you need to be successful?
<ul><li>Bachelor's degree, MBA would be preferred
</li><li>Extensive product marketing management experience or commercial experience
</li><li>Considerable knowledge of the medical device industry is desirable.
</li><li>Strong experience in downstream marketing, full product life cycle from launch to phase out
</li><li>Ability to thrive and perform in a fast-paced, dynamic environment which presents many challenges as well as opportunities
</li><li>Proactive, engaged and accountable for the role and commitments
</li><li>Strong communication skills with the ability to listen, understand and respond effectively
</li><li>Experience as a Senior Marketing Executive with strong financial and operational capabilities
</li></ul><h2 class="jobSectionHeader">You. Unlimited.
</h2>We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion: Committed to Welcoming, Celebrating and Thriving inclusion, Learn more about our Employee Inclusion Groups on our website
Your Future: annual bonus, life insurance, company stock saving plan
Work/Life Balance: paid volunteering hours, flexible approach
Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
Flexibility: possibility of working in hybrid model
Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks: referral bonus, recognition program, mentoring program
Stay connected and receive alerts for jobs like this by joining our talent community.
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You Unlimited , life, culture, and benefits at S+N.
Explore our new website and learn more about our mission, our team, and the opportunities we offer.
<div>Stay connected by joining our Talent Community .
We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. 
 
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.
</div><div>Explore our website and learn more about our mission, our team, and the opportunities we offer.</div></div>

Senior Marketing Director, Orthopaedics (Recon & Robotics) EM

Join Smith+Nephew and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Smith+Nephew

ABOUT_COMPANY

Territory Sales Manager

Senior Associate, Global Customer Care

Senior Advisor – Global Customer Care

Senior Marketing Director, Orthopaedics (Recon & Robotics) EM