Qureos Mentor

Smith+Nephew

<div><p><b>Life Unlimited. </b>At Smith+Nephew we design and manufacture technology that takes the limits off living.
</p><p></p><p><b>Role Overview </b>: This role provides day-to-day technical incident, problem and configuration support for internal desktop systems software, hardware, and IT infrastructure, as well as basic support for local network, servers and business applications. Installs, configures and troubleshoots desktop systems and workstations and may assist with other issues in a cooperative environment. Communicates technical information to both technical and non-technical personnel. May suggest hardware and software solutions or alternatives while adhering to the department standards, policies and procedures. May participate in the development of information technology and other related processes and projects. Configuration, imaging, testing, diagnosis and troubleshooting of hardware and software equipment for client. Follow specific configuration checklists and process for the configuration of assets for client. Ensure assets are tested, the image is applied properly and any special configuration needs are addressed. This may include but is not limited to the operating system, hardware specifications or any software applications. Hardware may include laptops, desktops, PDA's, mobile phones and external hard drives.
</p><p></p><p><b>What will you be doing?
</b></p><p></p><ul><li>Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio-visual and other IT related technologies.
</li></ul><ul><li>Provide support for S&amp;N mobile devices (iPhones, iPads, etc.)
</li></ul><ul><li>Document and track work in ServiceNow (Incident Management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process.
</li></ul><ul><li>Lead on-site IT hardware logistics and depot operations, coordinating intake, storage, redeployment, and returns in alignment with company standards and established processes.
</li></ul><ul><li>Maintain IT asset inventory accuracy, ensuring all devices are properly reflected in ServiceNow hardware asset management system.
</li></ul><ul><li>Responsible for IT inventory depot management and hardware logistics support for Fort Worth sites.
</li></ul><ul><li>Manage maintenance of IT asset inventory tracking.
</li></ul><ul><li>Responsible for communicating site requirements to management.
</li></ul><ul><li>Provide user support on remote connectivity issues using various technologies.
</li></ul><ul><li>Basic printer &amp; copier maintenance.
</li></ul><ul><li>Handles technical support or warranty claims with IT Equipment vendors.
</li></ul><ul><li>Supports audio visual and video conferencing equipment.
</li></ul><ul><li>On occasion act as site &quot;hand's &amp; eye's&quot; as required by IT and vendor network, server, environmental teams, including the Administration of backup of network servers.
</li></ul><p></p><p><b>Location: Fort Worth, Texas
</b></p><p></p><p><b>What will you need to be successful?
</b></p><p><b>Education: </b>Bachelor's degree in Computer Science or Business discipline or equivalent work experience in a relevant technical area
</p><p></p><p><b>Experience:
</b></p><ul><li>1-3 years experience in successful delivery of desktop support services
</li></ul><ul><li>User administration in Active Directory environment
</li></ul><ul><li>Experience of root cause analysis and problem solving methodologies
</li></ul><ul><li>Knowledge and understanding of the need to meet customer expectations and that all jobs must be completed to the satisfaction of the client/customer.
</li></ul><ul><li>Highly competent with desktop support for Microsoft Office and Windows, experience in problem solving and troubleshooting issues.
</li></ul><p><b>Competencies:
</b></p><ul><li>Strong customer services skills including the ability to work continuously with operational departments to understand unstated business requirements.
</li></ul><ul><li>Ability to work as both a team member and as an individual with minimal supervision.
</li></ul><ul><li>Ability to identify opportunities to improve operational and technical processes.
</li></ul><ul><li>Excellent time management and planning skills.
</li></ul><p></p><p><b>You Unlimited.
</b></p><p>We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
</p><ul><li><b>Inclusion and Belonging- </b>Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ).
</li><li><b>Your Future: </b>401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
</li><li><b>Work/Life Balance: </b>Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
</li><li><b>Your Wellbeing: </b>Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
</li><li><b>Flexibility: </b>Hybrid Work Model (For most professional roles)
</li><li><b>Training: </b>Hands-On, Team-Customized, Mentorship
</li><li><b>Extra Perks: </b>Discounts on fitness clubs, travel and more!
</li></ul><p></p><p>Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
</p><p></p><div><p>Stay connected by joining our Talent Community .
</p><p></p><p>We're more than just a company - we're a community! Follow us on L inkedIn to see how we support and empower our employees and patients every day.
</p></div><p></p><div><div><p>Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into <b>You </b><b>. </b><b>Unlimited </b><b>. </b>, life, culture, and benefits at S+N.
</p></div><p></p><div><p>Explore our website and learn more about our mission, our team, and the opportunities we offer.</p></div></div></div><p></p>

IT Support Specialist 1 (Fort Worth TX)

<div><div><div><b>Life. Unlimited. </b>At Smith+Nephew we design and manufacture technology that takes the limits off living.
</div><div>Join us as an Associate Sales Representative and help deliver meaningful solutions that empower clinicians and improve patient outcomes. This is an excellent opportunity to grow your career in medical device sales while developing strong technical and customer facing expertise.
<br>
</div><div><b>What will you be doing?
</b><br>
<ul><li>Supporting Sales Representatives with case coverage and in account activity
</li><li>Setting up, installing, maintaining and troubleshooting equipment
</li><li>Managing demo inventory and ensuring product availability across customer sites
</li><li>Coordinating and transporting inventory between accounts
</li><li>Delivering in service education and product guidance to hospital teams
</li><li>Learning and mastering detailed product and procedural knowledge
</li><li>Participating in a 24/7 call rotation within the team
</li></ul></div><div><b>What will you need to be successful?
</b><br>
<ul><li>Bachelors degree or equivalent experience
</li><li>Minimum two years of sales experience
</li><li>Healthcare or clinical environment experience preferred
</li><li>Ability to learn and apply technical product and procedural information
</li><li>Strong relationship building abilities with clinicians and hospital personnel
</li><li>Demonstrated ability to collaborate and support a team
</li><li>Willingness to travel as required
</li><li>Ability to complete all credentialing requirements for healthcare facility access
</li></ul></div><div>All field sales professionals that are required to gain entry into healthcare facilities to perform the basic remit of their role, must successfully complete our credentialling process, which often includes COVID 19 vaccine management.
<br>
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
<br>
<br>
<b>Inclusion and Belonging </b>Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
<br>
<b>Other reasons why you will love it here
</b><br>
<b>Your Future </b>401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
<br>
<b>Work/Life Balance </b>Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
<br>
<b>Your Wellbeing </b>Medical, Dental, Vision, Health Savings Account (Employer Contribution of 500 plus annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
<br>
<b>Training </b>Hands On, Team Customized, Mentorship
<br>
<b>Extra Perks </b>Discounts on fitness clubs, travel and more
</div><div></div><div>The anticipated base compensation range for this position is $65,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base compensation, this position is eligible for sales commission and incentives based on set targets. The commission earned will depend on the candidate&rsquo;s performance in the role. We provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP. (Create Evergreen Job Requisition Event)
</div></div><p></p><p>Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
</p><p></p><div><p>Stay connected by joining our Talent Community .
</p><p></p><p>We're more than just a company - we're a community! Follow us on L inkedIn to see how we support and empower our employees and patients every day.
</p></div><p></p><div><div><p>Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into <b>You </b><b>. </b><b>Unlimited </b><b>. </b>, life, culture, and benefits at S+N.
</p></div><p></p><div><p>Explore our website and learn more about our mission, our team, and the opportunities we offer.</p></div></div></div><p></p>

Associate Sales Representative (Syracuse, NY)

Join Smith+Nephew and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Smith+Nephew

About Company

IT Support Specialist 1 (Fort Worth TX)

Associate Sales Representative (Syracuse, NY)