Urwah Admin

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 A storekeeper in a garage plays a crucial role in the efficient management of parts, tools, and supplies. This position is essential for ensuring that mechanics have immediate access to necessary items, minimizing downtime, and maintaining accurate inventory records.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Inventory Management: Managing the receipt, storage, and issuance of all automotive parts, merchandise, tools, and supplies. This includes conducting regular inventory counts, reconciling discrepancies, and ensuring accurate stock levels are maintained.
 </li>
 <li>
 Receiving and Inspection: Receiving incoming deliveries, verifying the accuracy of shipments against purchase orders, and inspecting items for damage or defects. Properly logging and shelving new inventory in designated locations.
 </li>
 <li>
 Issuing and Tracking: Issuing parts and tools to mechanics and technicians as requested, accurately recording all outgoing items, and tracking their usage. Ensuring that all items are signed out and returned properly.
 </li>
 <li>
 Ordering and Replenishment: Monitoring inventory levels to identify items needing replenishment, preparing purchase requisitions for approval, and placing orders with suppliers. Following up on back orders and delivery schedules to prevent stockouts.
 </li>
 <li>
 Organization and Housekeeping: Maintaining a clean, organized, and safe store room. This includes proper labeling of shelves, bins, and parts, as well as regular tidying and disposal of waste materials.
 </li>
 <li>
 Record Keeping: Maintaining detailed and accurate records of all inventory transactions, including receipts, issuances, returns, and adjustments. Utilizing inventory management software or systems to ensure up-to-date information is available.
 </li>
 <li>
 Supplier Communication: Communicating with suppliers regarding orders, deliveries, returns, and product inquiries. Building and maintaining good working relationships with vendors.
 </li>
 <li>
 Safety and Compliance: Adhering to all safety protocols and regulations within the store room and garage environment, especially concerning the storage of hazardous materials. Ensuring compliance with internal policies and procedures.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Experience in inventory management of automotive parts, tools, and supplies, including stock control and reconciliation
 </li>
 <li>
 Ability to receive, inspect, store, and issue materials accurately as per documentation
 </li>
 <li>
 Proficiency in tracking and recording inventory transactions using manual logs or inventory software
 </li>
 <li>
 Knowledge of ordering, replenishment, and supplier coordination to prevent stock shortages
 </li>
 <li>
 Strong organizational and housekeeping skills to maintain a clean, labeled, and safe storeroom
 </li>
 <li>
 Understanding of safety procedures and compliance, especially for handling automotive and hazardous materials
 </li>
 <li>
 Minimum qualification: Bachelor&rsquo;s degree in any relevant field
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Store Keeper

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 Ensure business growth opportunities are timely identified and followed up with strategic initiatives in relation to Corporates. Your role is to manage the planning, execution and success of project alliances. This position prepares market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities. He/she will analyse customer base and current strategies and identify opportunities to increase efficiency, profitability and overall success of the Projects. You must search for synergies and explore achievements that are possible at the corporate level through cross-unit activity and the development of entirely new business growth opportunities.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Pick, Pack, Process Customer Orders as received via the Shopper App or Order Manager dashboard
 </li>
 <li>
 Reviewing of orders vs products available and out calling customers if required- to suggest alternative products
 </li>
 <li>
 Goods receiving, replenishment, updating stocks &amp; conducting expiry checks Assisting in product cycle counts-
 </li>
 <li>
 Stock inventory Assisting in Purchases / Procurement
 </li>
 <li>
 Set priorities that accurately reflect the importance of job responsibilities
 </li>
 <li>
 Be aware of quality and service benchmarks to achieve operational efficiency
 </li>
 <li>
 Coordinate well with support teams, suppliers, and customers to ensure smooth operations
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Minimum high school diploma, a certificate or diploma in Retail or Business Management is a plus.
 </li>
 <li>
 1-3 years experience in supermarket
 </li>
 <li>
 Good organizational skills with the ability to support team activities.
 </li>
 <li>
 Understanding of supermarket operations, stock management, and merchandising.
 </li>
 <li>
 Knowledge and hands-on experience using POS (Point of Sale) systems for transactions and reporting.
 </li>
 <li>
 Excellent customer service and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure in a fast-paced environment.
 </li>
 <li>
 Fluent in Arabic and English (speaking, reading, and writing).
 </li>
 <li>
 Basic computer skills (MS Office, inventory systems).
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Store Coordinator

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We&rsquo;re hiring a
 
 Senior Product Manager
 
 to own the end-to-end suite of internal agent-facing tools that power Snoonu&rsquo;s customer and merchant operations.
 
 
 Your mission: build and scale the platforms that empower our agents to deliver fast, accurate, and delightful support&mdash;across customer care, rider and merchant operations, refunds, and safety.You&rsquo;ll design tools that make our internal teams more efficient, automate manual workflows, and surface insights in real time&mdash;so every issue gets resolved faster, with empathy and precision.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Define and own the roadmap for Snoonu&rsquo;s internal support and operations tools: agent consoles, ticket automation, dashboards, compensation workflows, and proactive alerts.
 </li>
 <li>
 Lead the full product lifecycle &mdash; ideation &rarr; discovery &rarr; delivery &rarr; iteration &mdash; for high-impact systems used by internal teams across CX, Merchant Ops, Rider Ops, and Finance.
 </li>
 <li>
 Automate what matters: build smart workflows, macros, and AI-assisted features that cut handling time and human error while improving first-contact resolution and CSAT.
 </li>
 <li>
 Partner cross-functionally with Engineering, Data, QA, CX, and Product Automation teams to launch features that scale efficiently across multiple business lines.
 </li>
 <li>
 Run experiments on agent efficiency, response quality, and automation coverage. Monitor KPIs such as AHT (average handling time), resolution rate, and agent productivity.
 </li>
 <li>
 Implement robust tooling that ensures data accuracy, audit trails, and compliance with PCI, GDPR, and internal QA frameworks.
 </li>
 <li>
 Translate complex operations into elegant tools &mdash; bridging the gap between CX strategy and engineering delivery.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 5+ years of product management experience, with 2+ years building internal tooling, CRM, or support platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, custom internal dashboards).
 </li>
 <li>
 Proven track record in process automation, operational excellence, or CX tooling in fast-growth tech, logistics, or e-commerce environments.
 </li>
 <li>
 Strong analytical mindset: able to dig into BI tools, SQL, or internal logs to understand pain points and quantify impact.
 </li>
 <li>
 Hands-on experience integrating APIs, automations, and AI/ML-powered features (e.g., classification, prioritization, or auto-responses).
 </li>
 <li>
 Comfortable running user research with internal teams&mdash;listening deeply to agents, supervisors, and QA to design tools that make their work smarter.
 </li>
 <li>
 Excellent communicator across technical and non-technical audiences; can translate complex workflows into clear, intuitive user experiences.
 </li>
 <li>
 Thrive in ambiguous, high-growth environments where priorities shift fast and impact
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience in customer experience, logistics, or marketplace operations.
 </li>
 <li>
 Exposure to Zendesk APIs, internal dashboard systems, or low-code automation tools.
 </li>
 <li>
 Arabic is a plus
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Senior Product Manager – Action Center

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We are seeking a
 
 Senior Product Manager &ndash; Ads Platform
 
 to lead the strategy, development, and optimization of Snoonu&rsquo;s advertising business across
 
 CPC, CPM, and retail media
 
 formats. This role will drive the evolution of Snoonu&rsquo;s Ads Platform&mdash;helping restaurants, merchants, and brands reach high-intent users while improving ROI and monetization efficiency.﻿You will work cross-functionally with Engineering, Data, Design, Marketing, and Sales to deliver scalable ad products and operational tools that power the next phase of Snoonu&rsquo;s growth.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Own the product strategy for Snoonu&rsquo;s Ads Platform, covering self-serve, managed, and API-based ads experiences.
 </li>
 <li>
 Design and optimize CPC and CPM ad formats across Snoonu&rsquo;s verticals (Restaurants, Grocery, Marketplace, and Services).
 </li>
 <li>
 Build and scale Retail Media tools that enable merchants and brands to promote products within SnoonuMart and other discovery surfaces.
 </li>
 <li>
 Define and manage the ads delivery system, including targeting, bidding, pacing, and campaign optimization algorithms.
 </li>
 <li>
 Partner with Data Science to establish the ads measurement framework&mdash;attribution models, ROAS reporting, and ad performance dashboards.
 </li>
 <li>
 Work closely with Sales and Marketing teams to translate business objectives into product capabilities, ensuring ads deliver measurable value for partners and customers.
 </li>
 <li>
 Prioritize roadmap initiatives based on impact to revenue, advertiser performance, and user experience.
 </li>
 <li>
 Use A/B testing and experimentation to validate new ad placements, pricing models, and conversion flows.
 </li>
 <li>
 Ensure privacy, compliance, and quality standards across all ad experiences.
 </li>
 <li>
 Mentor junior PMs and contribute to Snoonu&rsquo;s overall product management excellence.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Experience: 5+ years in product management with at least 2 years in ad tech, retail media, or performance marketing products (e.g., Google Ads, Meta Ads, Amazon Advertising, DoorDash Ads, etc.).
 </li>
 <li>
 Technical Depth: Strong understanding of auction-based systems, targeting algorithms, and campaign lifecycle management.
 </li>
 <li>
 Data-Driven Mindset: Proficiency in analyzing campaign performance metrics (CTR, CPC, CPM, ROAS, etc.) and translating insights into roadmap decisions.
 </li>
 <li>
 Ad Product Expertise: Familiar with sponsored listings, display ads, and in-app ad placement optimization.
 </li>
 <li>
 Execution Focus: Skilled in Agile methodologies and iterative delivery with engineering teams.
 </li>
 <li>
 Cross-Functional Leader: Excellent communicator capable of aligning multiple stakeholders (Sales, Ops, Marketing, and Tech).
 </li>
 <li>
 Education: Degree in Engineering, Computer Science, Business, Economics, or Marketing.
 </li>
 <li>
 Languages: Fluency in English required
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Senior Product Manager -  Ads & Retail Media

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We are looking for a CX Automation Manager to lead our Rider &amp; Merchant Automation initiatives within the broader CX strategy. This individual will define and execute automation strategies that improve operational efficiency, reduce manual dependencies, and enhance the service experiences for our riders and merchants. The ideal candidate combines a customer-first mindset with technical fluency and a track record of scaling operational processes through automation and AI.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 Lead Automation Strategy for Rider &amp; Merchant CX
 
 
 <ul>
 <li>
 Design and implement automation initiatives that enhance the support experience for riders and merchants.
 </li>
 <li>
 Identify pain points and operational inefficiencies to drive self-service and intelligent automation solutions.
 
 
 </li>
 </ul>
 Scale Operational Excellence
 
 
 <ul>
 <li>
 Improve SLAs, issue resolution time, and satisfaction scores for rider and merchant support channels.
 </li>
 <li>
 Develop and standardize SOPs, workflows, and KPIs for automation effectiveness and quality assurance.
 
 
 </li>
 </ul>
 Collaborate Cross-Functionally
 
 
 <ul>
 <li>
 Partner with Product, Engineering, Data, and Support teams to deploy scalable solutions, such as chatbots, process automation, and AI-based tools.
 </li>
 <li>
 Align automation initiatives with broader company goals and customer-centric values.
 
 
 </li>
 </ul>
 Use Data to Drive Impact
 
 
 <ul>
 <li>
 Leverage analytics, SQL, and VOC data to identify automation opportunities and evaluate ROI.
 </li>
 <li>
 Design dashboards, experiments, and reports that guide continuous improvement.
 
 
 </li>
 </ul>
 Support Strategic CX Projects
 
 
 <ul>
 <li>
 Contribute to Voice of the Customer (VoC) initiatives, rider/merchant journey mapping, and feedback loops.
 </li>
 <li>
 Assist in identifying churn drivers and working with internal teams to enhance retention.
 
 
 </li>
 </ul>
 Team Development
 
 
 <ul>
 <li>
 Manage and mentor a small team or cross-functional task force focused on automation programs.
 </li>
 <li>
 Foster a culture of continuous learning, experimentation, and operational excellence.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 7+ years of experience in customer experience, operations, or strategy within tech, logistics, or marketplaces.
 </li>
 <li>
 3+ years of experience in automation strategy, process reengineering, or support tech implementation (e.g., chatbots, self-service, workflow automation).
 </li>
 <li>
 Proven success in improving operational KPIs through automation in rider, merchant, or customer-facing environments.
 </li>
 <li>
 Hands-on experience working with CX platforms (e.g., Zendesk, Salesforce), automation tools, or low-code platforms.
 </li>
 <li>
 Proficiency in data analysis (SQL, Excel, BI tools) to inform and evaluate automation initiatives.
 </li>
 <li>
 Strong project management and stakeholder collaboration skills.
 </li>
 <li>
 Ability to thrive in a fast-paced, ambiguous, and cross-functional environment.
 </li>
 <li>
 Passion for improving user journeys with a customer-first mindset.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience in gig-economy, delivery, or logistics platforms.
 </li>
 <li>
 Familiarity with merchant/rider experience operations and performance metrics.
 </li>
 <li>
 Exposure to fraud detection workflows or process design is a plus.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Senior Manager – Customer Experience Automation (Rider & Merchant)

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We&rsquo;re looking for interns to join our team! You&rsquo;ll get the opportunity to work on meaningful projects that have a real impact on the business.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Support marketing campaigns, content creation, and social media initiatives.
 </li>
 <li>
 Assist in market research, competitor analysis, and customer insights.
 </li>
 <li>
 Collaborate with commercial and ventures teams on business development and growth projects.
 </li>
 <li>
 Help with internal and external communications, presentations, and reporting.
 </li>
 <li>
 Contribute to creative problem-solving and innovative projects across the team.
 </li>
 <li>
 Working on partner relationship, documentation and payment scheduling
 </li>
 <li>
 Hands-on experience in a tech start-up environment.
 </li>
 <li>
 Exposure to marketing, commercial, and strategic business operations.
 </li>
 <li>
 Opportunity to work on meaningful projects that impact the business.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Degree in Marketing, Communications, Business, or related fields.
 </li>
 <li>
 Prior internship or project experience preferred.
 </li>
 <li>
 Strong communication and collaboration skills.
 </li>
 <li>
 Curious, proactive, and eager to learn.
 </li>
 <li>
 Comfortable working in a fast-paced, start-up environment.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

S-city Commercial Internship

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The Account Executive will drive business growth by managing client accounts end-to-end, from pitching and onboarding to campaign execution and reporting. They will develop tailored marketing proposals, coordinate with internal teams on deliverables, and maintain strong client relationships through proactive communication and solution-oriented support.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Drive business development by identifying, pitching, and closing marketing service opportunities with event organizers and partners.
 </li>
 <li>
 Manage a portfolio of client accounts throughout the full lifecycle: onboarding, campaign planning, execution, reporting, and outboarding.
 </li>
 <li>
 Develop tailored marketing proposals, budget plans, and performance forecasts.
 </li>
 <li>
 Collaborate with internal teams to coordinate campaign deliverables, creatives, ad operations, and reporting.
 </li>
 <li>
 Maintain strong client relationships with proactive communication, expectation management, and solution-oriented support.
 </li>
 <li>
 Provide regular reporting, insights, and ROI-driven recommendations to clients.
 </li>
 <li>
 Identify upselling and cross-selling opportunities to grow existing accounts.
 </li>
 <li>
 Ensure all campaigns follow efficient internal processes and align with Snoonu (S City) standards and best practices.
 </li>
 <li>
 Whenever required, will need to be available of on ground event operations for coordination.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in events, account management, sales, business development, or related fields.
 </li>
 <li>
 Proven track record of managing client accounts.
 </li>
 <li>
 Excellent communication, presentation.
 </li>
 <li>
 Strong organizational and multitasking skills in a high-volume environment.
 </li>
 <li>
 Relationship-driven approach with strong negotiation and problem-solving abilities.
 </li>
 <li>
 Experience in the events, entertainment, or ticketing industry is a plus.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Proficiency in English. Arabic will be a plus.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Account Associate – New Ventures

Join Snoonu and explore 39   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.