Qureos Mentor

SoFi

<div>
 <strong>
  Employee Applicant Privacy Notice
  <br/>
  <br/>
 </strong>
 <strong>
  Who we are:
  <br/>
  <br/>
 </strong>
 Shape a brighter financial future with us.
 <br/>
 <br/>
 Together with our members, we&rsquo;re changing the way people think about and interact with personal finance.
 <br/>
 <br/>
 We&rsquo;re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we&rsquo;re at the forefront. We&rsquo;re proud to come to work every day knowing that what we do has a direct impact on people&rsquo;s lives, with our core values guiding us every step of the way.
 <strong>
  Join us to invest in yourself, your career, and the financial world.
  <br/>
  <br/>
 </strong>
 <strong>
  The role:
  <br/>
  <br/>
 </strong>
 The Sales and Support Operations Analyst will be responsible for maintaining the Standard Operating Procedures (SOPs) performed by the In-School Campus Relationship Team (CRT), reporting for the In-School Campus Relationship Team, trend and root cause analysis, supporting the In-School Sales Team through the drafting of Request for Proposals (RFPs), maintaining the RFP library, updating third-party marketing sites and performing competitive research as well as executing the controls tied to the SOPs. As an extension of the sales team, you&rsquo;ll be providing direct support to our schools through your work with both the Sales and Campus Relationship Teams.
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 <strong>
  What you&rsquo;ll do:
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  <br/>
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 </strong>
 <ul>
  <li>
   Maintain and update Campus Relationship Team SOPs as required to align with changes in processes
  </li>
  <li>
   Perform daily reporting to inform and share insights with management team regarding the performance of the program utilizing Tableau, Salesforce, and Genesys
  </li>
  <li>
   Share insights with In-School Loan management regarding the root causes of school inquiries, concerns and complaints, trend identification, advocating on our schools&rsquo; behalf to improve our products, operations and policies
  </li>
  <li>
   Execute controls on a scheduled basis ensuring evidence is maintained and trackable
  </li>
  <li>
   Laser-focus on detail, ensuring the correct information is always provided to schools, the team, and in RFPs
  </li>
  <li>
   Deliver timely, accurate and actionable information to SoFi Teams as appropriate
  </li>
  <li>
   Improve upon and refine sales and customer service knowledge and techniques through ongoing training
  </li>
  <li>
   Maintain RFP library in Google Sheets or other tool(s) as necessary
  </li>
  <li>
   Attend weekly sales meetings to ensure alignment with product changes for both CRT and RFPs
  </li>
  <li>
   Participate in recording of team meeting minutes and follow up from weekly sales meetings
  </li>
  <li>
   Draft RFPs for Sales Team and manage workflow and reporting for RFPs in flight
  </li>
  <li>
   Maintain changes to third-party marketing sites including pricing and program differentiation
  </li>
  <li>
   Perform competitive research and analysis and share results with management
  </li>
  <li>
   Maintain slide library for frequently used slides
  </li>
  <li>
   Support Sales Support/Administration team members as required
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  </li>
 </ul>
 <strong>
  What you&rsquo;ll need:
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  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 3+ years of experience within the consumer lending or higher education finance industry
  </li>
  <li>
   Knowledge of the financial aid process, FAFSA and other key terminology required to service school customers
  </li>
  <li>
   Demonstrated aptitude for understanding, building, and maintaining process and executing on controls
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Ability to build positive working relationships with SoFi team members
  </li>
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   Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively
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   Resourceful by nature, able to exhibit strong critical thinking skills and the ability to apply them
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   Ability to meet critical deadlines in a dynamic, rapidly changing environment
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   Self-motivated, resourceful, productive on teams as well as independent work
  </li>
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   Able to move between projects / duties quickly and efficiently with excellent organizational and time management skills
  </li>
  <li>
   Bachelors degree required
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  </li>
 </ul>
 <strong>
  Nice to have:
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  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advanced computer skills with solid proficiency in Google Office Suite
  </li>
  <li>
   Working knowledge with Tableau, Salesforce, and Genesys
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate&rsquo;s experience, skills, and location.
 <br/>
 <br/>
 To view all of our comprehensive and competitive benefits, visit our
 <strong>
  Benefits at SoFi
 </strong>
 page!
 <br/>
 <br/>
 SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
 <br/>
 <br/>
 The Company hires the best qualified candidate for the job, without regard to protected characteristics.
 <br/>
 <br/>
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 <br/>
 <br/>
 New York applicants: Notice of Employee Rights
 <br/>
 <br/>
 SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
 <br/>
 <br/>
 Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
 <br/>
 <br/>
 <strong>
  Internal Employees
  <br/>
  <br/>
 </strong>
 If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
</div>


Sales and Support Operations Analyst

<div><div><p><b>Employee Applicant Privacy Notice</b></p>
<p><b>
Who we are:</b></p>
<div>
<p>Shape a brighter financial future with us.</p>
<p>
Together with our members, we're changing the way people think about and interact with personal finance.</p>
<p>
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. <b>Join us to invest in yourself, your career, and the financial world.</b></p>
</div></div><p></p>
<p><b>The Role:</b></p>
<p>
The Senior Encompass Administrator Team is responsible for all configuration and customization of the company's Loan Origination System (LOS) and to assist with the management of ancillary systems and services that are integrated with Encompass. This position requires in-depth knowledge of the loan origination workflow. The Encompass Administrator works closely with the Senior Encompass Admins, Product, and Management to evaluate business processes, data integrity, and compliance issues as they relate to the loan origination systems.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Maintain Encompass users, roles, profiles, security settings, and loan access settings.</li>
<li>Maintain business rules for data entry, workflow progression (includes in-depth knowledge on building custom workflows using Input Form builder), and regulatory compliance as specified in change requests submitted by the business partners.</li>
<li>This role also requires a strong 'out of the box' approach to things and a 'look at the big picture' initiative.</li>
<li>Experience working with external custom vendor integrations with Encompass.</li>
<li>The ideal candidate must exhibit strong teamwork skills, seamlessly integrate with the team, and actively promote the company's core values.</li>
<li>Regularly review ICE MT published system administration guidelines and best and apply them in practice to optimize system performance.</li>
<li>Perform system analysis and simulation testing to determine the potential impact of deploying proposed system changes.</li>
<li>Design and document release plans for deploying approved change requests and improvements to system functionality.</li>
<li>Manage integration of 3rd party vendors and services within the Encompass environment, and coordinate with the Company's vendor management resources.</li>
<li>Assist in documenting and submitting functional and technical specifications, change requests, test plans, and training documentation of IT Governance review and approval.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>5 or more years of Encompass Administrator experience</li>
<li>A four-year college business degree or other related field is preferred</li>
<li>Ability to work quickly, accurately, and independently in a fast-paced environment</li>
<li>Detail-oriented and strong time management/ organizational skills</li>
<li>Excellent verbal, written, and interpersonal skills</li>
</ul><div><div><b>Compensation and Benefits</b></div>
<div>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.</div>
<div></div>
<div>To view all of our comprehensive and competitive benefits, visit our <b>Benefits at SoFi</b><b> </b>page!</div>
<h5 class="jobSectionHeader">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</h5>
<h5 class="jobSectionHeader">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</h5>
<h5 class="jobSectionHeader">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</h5>
<h5 class="jobSectionHeader">New York applicants: Notice of Employee Rights</h5>
<h5 class="jobSectionHeader">SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email <b>accommodations@sofi.com.</b></h5>
<h5 class="jobSectionHeader">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</h5>
<div><b>Internal Employees</b></div>
<div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div></div>

Senior Encompass Administrator

<div>
 <strong>
  Employee Applicant Privacy Notice
  <br/>
  <br/>
 </strong>
 <strong>
  Who we are:
  <br/>
  <br/>
 </strong>
 Shape a brighter financial future with us.
 <br/>
 <br/>
 Together with our members, we&rsquo;re changing the way people think about and interact with personal finance.
 <br/>
 <br/>
 We&rsquo;re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we&rsquo;re at the forefront. We&rsquo;re proud to come to work every day knowing that what we do has a direct impact on people&rsquo;s lives, with our core values guiding us every step of the way.
 <strong>
  Join us to invest in yourself, your career, and the financial world.
  <br/>
  <br/>
 </strong>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 The Fraud Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The Fraud QA Analyst serves as a Subject Matter Expert and will proactively support SoFi&rsquo;s Fraud Operations divisions by collecting, analyzing, and visualizing data to provide insights for business decision-making.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units
  </li>
  <li>
   Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and; frequency of testing (e.g., random and targeted testing on an as-needed basis)
  </li>
  <li>
   Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams
  </li>
  <li>
   Reporting and analytics of QA results - conduct review meetings with Operational areas to review and discuss trends and develop action plans for improvement
  </li>
  <li>
   Deep understanding of processes within the product and recommend appropriate control points to ensure safety and soundness of functionality
  </li>
  <li>
   Partner with PMO and Engineering on automation and enhancements to processes
  </li>
  <li>
   Communicate ongoing project health with key stakeholders and business leadership
  </li>
  <li>
   Escalate high risk issues, behaviors or trends to management for corrective/remedial action as required
  </li>
  <li>
   Establish and maintain an effective feedback loop with stakeholders, and business unit leaders
  </li>
  <li>
   Maintain an awareness of and act in accordance with team goals and business unit policies
  </li>
  <li>
   Support special projects and seek efficiencies within QA processes
  </li>
  <li>
   Keep informed of current Fraud and Risk policies
  </li>
  <li>
   QA production support when necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have experience in data analytics
  </li>
  <li>
   Strong written communication skills are required to answer questions and communicate issues clearly &amp; concisely to associates, customers as well as management
  </li>
  <li>
   Understanding of statistical and targeted QA sampling concepts
  </li>
  <li>
   Ability to react to change quickly and implement new processes &amp; procedures
  </li>
  <li>
   Ability to work independently with little or no supervision
  </li>
  <li>
   Strong understanding of SoFi products along with compliance, operational, and risk mitigation
  </li>
  <li>
   Ability to work and accomplish goals with minimal supervision
  </li>
  <li>
   Ability to multi-task and manage competing priorities
  </li>
  <li>
   Must be detail-oriented with an ability to work in a fast-paced environment
  </li>
  <li>
   Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
  </li>
  <li>
   Fraud experience preferred
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate&rsquo;s experience, skills, and location.
 <br/>
 <br/>
 To view all of our comprehensive and competitive benefits, visit our
 <strong>
  Benefits at SoFi
 </strong>
 page!
 <br/>
 <br/>
 SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
 <br/>
 <br/>
 The Company hires the best qualified candidate for the job, without regard to protected characteristics.
 <br/>
 <br/>
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 <br/>
 <br/>
 New York applicants: Notice of Employee Rights
 <br/>
 <br/>
 SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
 <br/>
 <br/>
 Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
 <br/>
 <br/>
 <strong>
  Internal Employees
  <br/>
  <br/>
 </strong>
 If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
</div>


Fraud Quality Assurance Analyst

Join SoFi and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SoFi

ABOUT_COMPANY

Sales and Support Operations Analyst

Senior Encompass Administrator

Fraud Quality Assurance Analyst