Qureos Mentor

SO/ Hotels & Resorts

SO/ Hotels & Resorts is a distinguished collection of hotels and resorts that merges luxury hospitality with the world of fashion. Since its inception in 2011, SO/ has captivated guests with its avant-garde design and innovative approach to luxury experiences. Each property reflects the unique identity and energy of its location, offering stylish accommodations and creative culinary offerings that celebrate local culture and artistry.

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 Company Description
 
 
 
 SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it&rsquo;s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals &ndash; you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.
 
 
 
 Job Description
 
 
 
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 HR Administration: Prepare and process HR documentation such as employment contracts, transfer letters, and memos. Ensure proper filing and recordkeeping of all employee documents in physical and digital formats.
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 Employee Records: Maintain up-to-date employee information in HR systems and ensure compliance with data protection and confidentiality policies.
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 Onboarding Coordination: Facilitate the onboarding process for new hires, including orientation scheduling, welcome kits, and documentation collection.
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 Leave Management: Track and record employee leave, absences, and attendance. Coordinate with payroll for timely submission of leave and attendance reports.
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 Employee Engagement: Assist in organizing employee activities, events, and wellness programs. Support internal communications and engagement initiatives.
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 Compliance: Ensure adherence to company policies, labor laws, and regulations. Assist in updating and communicating HR policies and procedures.
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 Payroll Support: Provide administrative support for payroll processing by submitting necessary documentation and verifying employee information.
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 Reporting: Generate regular HR reports, such as headcount, turnover, and training completion, and submit them to the Manager, People &amp; Culture.
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 Communication: Act as a point of contact for employee queries regarding HR policies, benefits, and procedures. Respond promptly and professionally.
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 Collaboration: Work closely with all departments to support HR needs and contribute to a collaborative and inclusive workplace culture.
 
 
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 Qualifications
 
 
 
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 High School diploma or equivalent; additional qualification in Human Resources, Business Administration, or related field is a plus.
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 Previous experience in HR coordination or administrative support, preferably in the hospitality industry.
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 Strong organizational skills with attention to detail and accuracy.
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 Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with HR Information Systems (HRIS) is an advantage.
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 Excellent interpersonal and communication skills with a service-oriented mindset.
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 Ability to manage multiple tasks efficiently in a fast-paced environment.
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 Strong time management and problem-solving abilities.
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 High level of confidentiality, integrity, and professionalism.
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People & Culture Coordinator

<div>
 
 Company Description
 
 
 
 SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it&rsquo;s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals &ndash; you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.
 
 
 
 Job Description
 
 
 
 As a
 
 Receptionist
 
 at
 
 SO/ Ras Al Khaimah, part of the All-Inclusive Collection
 
 , you will be the first point of contact for all guests, ensuring a welcoming, efficient, and seamless experience. You will handle check-ins and check-outs, provide information about the hotel, and assist with guest requests while reflecting the bold, playful, and stylish identity of the SO/ brand.
 
 
 
 Key Responsibilities:
 
 
 
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 Welcome and greet guests warmly, creating a positive first impression of the hotel.
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 Handle guest check-in and check-out processes accurately and efficiently.
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 Manage reservations, room assignments, and updates using the Property Management System (PMS).
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 Respond promptly and professionally to guest inquiries, requests, and complaints.
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 Provide information about hotel facilities, services, promotions, and local attractions.
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 Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences.
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 Maintain accurate records of guest information, billing, and payments.
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 Handle cash, credit card transactions, and POS operations accurately.
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 Assist in managing VIP guests and special requests to enhance guest satisfaction.
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 Uphold professional appearance, grooming, and SO/ brand service standards at all times.
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 Ensure compliance with health, safety, and hygiene policies at the front desk.
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 Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue.
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 Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required.
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred.
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 Strong communication and interpersonal skills with a guest-focused approach.
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 Excellent organizational skills and attention to detail.
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 Knowledge of PMS systems, reservations procedures, and front office operations.
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 Ability to multitask and work efficiently in a fast-paced environment.
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 Professional appearance, confident demeanor, and alignment with SO/ brand standards.
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 Fluency in English; additional languages are advantageous.
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 Problem-solving skills and the ability to handle guest complaints tactfully.
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 Flexible to work shifts, including weekends and holidays.
 
 
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 Additional Information
 
 
 
 What awaits you...
 
 
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 The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
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 The ability to challenge the norm and work in an environment that is both creative and rewarding.
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 Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
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 A competitive package and plenty of development opportunities.
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 </ul>
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Receptionist

Join SO/ Hotels & Resorts and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SO/ Hotels & Resorts

About Company

People & Culture Coordinator

Receptionist