Qureos Mentor

Sofia University

University Overview:Since 1975, Sofia University has aspired to be a leader in transformative higher education offering students an education that transcends beyond a traditional learning environment. Students, staff, and faculty of Sofia are passionate individuals that recognize the need to be a part of something greater than themselves and seek opportunities that will provide them with the tools to empower themselves and their community. As Sofia continues to grow as a University, it remains committed to its transformative transpersonal values, as well as to maintaining a high-quality and diverse workforce representative of the community it services.Sofia University is Western Senior College and University Commission (WSCUC) accredited and offers undergraduate, graduate, and doctoral degree programs in the fields of psychology, business, and computer science. Located in Palo Alto and Costa Mesa, California, the University provides both on campus and online programs, giving students the flexibility to further an education rooted in transformative and transpersonal values, in a format that best suits their schedule and needs. Sofia University is an equal opportunity employer.Position Overview:The Desktop/Helpdesk Support Technician is part of the IT support team and provides technical assistance to users, resolving hardware, software, and network issues both in-person and remote. They would be responsible for being the first point of contact for technical support, troubleshooting problems, escalating issues, and documenting solutions.Sofia University &ldquo;aspires to be a globally conscious leader in transformative education and thus to empower students with intellectual growth, ethical reasoning and the development of emotional intelligence&rdquo;. As an integral part of the Academics team, this position will reflect our values: Service, Stewardship, Transformation, Academic Excellence, Cultural Humility, Innovation, Inspiration, Emotional Awareness and Commitment.Responsibilities:<ul><li>Providing technical assistance for students, staff and faculty and offering solutions via phone, email or in-person.</li><li>Installing, configuring and maintaining classroom technology and other computer hardware, software, and peripherals.</li><li>Troubleshooting hardware, software, and network connectivity problems.</li><li>Identifying and escalating unresolved issues to the appropriate support personnel or teams.</li><li>Document user requests, troubleshooting steps, and resolutions through helpdesk ticketing system.</li><li>Providing guidance and training to users on software and hardware usage.</li><li>Monitoring performance of computer systems and networks, identifying potential problems, and taking corrective actions.</li><li>Attend online meetings with the IT team as needed for discussion, review, or training purposes.</li><li>Communicate through Microsoft Teams with other IT team members.</li><li>Other duties as assigned.</li><li>Weekend and evening work would be required.</li></ul>Qualifications:<ul><li>Relevant education or work experience in technology related field.</li><li>Flexibility and ability to work in an in-person customer facing role up to 20 hours per week when required or needed.</li><li>Willingness to learn and apply new skills.</li><li>Motivated self-starter with problem-solving skills with the ability to troubleshoot.</li><li>Ability to interface with varied members of the Sofia community and maintain professional, friendly, and cooperative demeanor.</li><li>Strong interpersonal, written, and oral communication skills.</li><li>Ability to be proactive, work under minimal supervision.</li><li>Proficiency in Microsoft Office365 and in the use of Zoom/Microsoft Teams technology.</li></ul>Preferred Qualifications:<ul><li>Experience working in higher education and with relevant higher education systems and software.</li><li>Knowledge or proficiency in the use of the Canvas learning management system.</li><li>Ethical commitment and ability to align with Sofia&rsquo;s values and mission.</li></ul>Sofia University is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting the Human Resources Department at 888-820-1484 ext.10200.Pay: $35,000.00 per yearApplication Question(s):<ul><li>Do you have any IT Certifications?</li><li>Do you have experience working in Higher Education?</li><li>Do you have weekend Availability?</li></ul>Work Location: Hybrid remote in Palo Alto, CA 94303

IT Helpdesk Support Technician

University Overview: Since 1975, Sofia University has aspired to be a leader in transformative higher education offering students an education that transcends beyond a traditional learning environment. Students, staff, and faculty of Sofia are passionate individuals that recognize the need to be a part of something greater than themselves and seek opportunities that will provide them with the tools to empower themselves and their community. As Sofia continues to grow as a University, it remains committed to its transformative transpersonal values, as well as to maintaining a high-quality and diverse workforce representative of the community it services.Sofia University is Western Senior College and University Commission (WSCUC) accredited and offers undergraduate, graduate, and doctoral degree programs in the fields of psychology, business, and computer science. Located in Palo Alto and Costa Mesa, California, the University provides both on campus and online programs, giving students the flexibility to further an education rooted in transformative and transpersonal values, in a format that best suits their schedule and needs. Sofia University is an equal opportunity employer.Position Overview: Under the direction of the CFO/VP of Administration, the position provides leadership and performs all necessary functions related to the collection, interpretation, and use of institutional data for planning, assessment, and decision making for Sofia University. The position is responsible for monitoring key institutional indicators, ensuring the integrity of data/information released in reports or studies, and providing data analysis, reporting, or research as needed to support institutional objectives.Responsibilities: <ul><li>Establish, administer, and coordinate the University&rsquo;s institutional research activities including collecting, analyzing, interpreting, and reporting information on the characteristics of the University for use in decision making and planning</li><li>Work closely with appropriate offices in research and statistical analysis that may be needed for various projects in areas such as human resources, curricula, instruction, payroll, facilities, or finance</li><li>Provide necessary support for the University&rsquo;s organizational effectiveness, planning, accreditation, evaluation, and program assessment activities</li><li>Maintain and distribute data, studies, or research to support the planning efforts of the university using data visualization software; create and maintain internal and public data dashboards that are intuitive and user-friendly</li><li>Develop and implement processes for collecting, linking, and analyzing data from a variety of sources including internal systems, state and federal agencies, other higher education institutions, and employers</li><li>Provide support and training in continuous quality improvement methods and the use/analysis of data related to effective practice of continuous quality improvement</li><li>Lead and foster the development of data governance policies and procedures</li><li>Provide education to staff and faculty on the data stewardship and integrity</li><li>Ensure review and shaping of IR policies by staying abreast of the higher education landscape</li><li>Collaborate with IT, Registrar&rsquo;s Office, and other relevant offices to maintain administrative/student information database(s); updates and maintains system files, establishes, and maintains security and access information, ensures that backup copies of all files are routinely made and securely stored at a separate location, maintains system documentation</li><li>Develop, administer, analyze, and reports on surveys that measure engagement, performance, and satisfaction for both students and employees</li><li>Assist in the preparation, follow-up, and reports for the university&rsquo;s accreditation efforts and in the university&rsquo;s efforts to secure grants, as appropriate</li><li>Monitor the overall integrity of data, complying with state and federal requirements and taking appropriate steps to correct data discrepancies when noted</li><li>Perform other related tasks as required by the CFO/VP Admin, President, and/or Provost.</li></ul>Qualifications: <ul><li>Master&rsquo;s degree in computer science, data processing, research methods, or related field</li><li>Three to five years of related research and/or analysis experience (preferably in an educational setting), or combination of education and experience commensurate with the requirements of this position</li><li>Expertise in using database software, mainframe applications, and/or statistical software; experience using SPSS or comparable software preferred</li><li>Coursework or knowledge of research methods</li><li>Experiences in preparation of comprehensive research reports and executive summaries that present complex or technical information in an easily understood fashion</li><li>Expertise in relational database design and management and in major database package i.e., Microsoft PowerBI, Microsoft Excel</li><li>Experience with higher education administrative/student information systems including technical understanding of data warehousing, data lake and data mining</li><li>Familiarity with a variety of personal computer software and networking environments</li><li>Experience with web survey software and/or applications such as Qualtrics, Evaluation Kit, SmartEval, and SurveyMonkey</li><li>Excellent interpersonal, analytical, and communication skills, ability to translate technical data into plain and accessible language</li><li>Strong organizational, time management and execution skills</li><li>Ability to handle multiple projects and prioritize them effectively</li><li>Must have exceptional attention to detail and accuracy in data entry and document review.</li></ul>Sofia University is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting the Human Resources Department at 888-820-1484 ext.10200.Pay: $70,500.00 - $74,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Do you have experience working in Higher Education?</li></ul>Work Location: Remote

Associate Director of Institutional Research and Assessment

Join Sofia University and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sofia University

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IT Helpdesk Support Technician

Associate Director of Institutional Research and Assessment