Qureos Mentor

Soho House & Co

<div>
 
 The Role&hellip;
 
 
 
 This is an exciting time to be joining our Soho Support customer service team. We are a global function, supporting members with all their needs, from application enquiries, restaurant reservations, bedroom bookings and Soho Home retail enquiries.
 
 
 Soho Support Coordinator Member Services serves as the first point of contact to members looking to visit our Houses in New York and Los Angeles. The role is fast-paced and diverse, tasks can range from booking restaurant reservations to providing membership invoices, discussing private hire opportunities in our houses, and going the extra mile arranging special occasions.
 
 
 
 Key Responsibilities&hellip;
 
 
 
 <ul>
 <li>
 Act as a warm, professional, and knowledgeable first point of contact for Soho House members, delivering exceptional service via telephone and email.
 </li>
 <li>
 Respond to all member queries in a timely and efficient manner, consistently meeting or exceeding departmental SLAs and personal performance KPIs.
 </li>
 <li>
 Deliver a proactive, solutions-focused service to a diverse global membership, anticipating needs and enhancing the overall member experience.
 </li>
 <li>
 Manage a variety of requests including membership administration, club and restaurant enquiries, and general support across our Houses in New York and Los Angeles.
 </li>
 <li>
 Take ownership of member queries from initial contact through to resolution, ensuring a seamless and personalised experience.
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 <li>
 Collaborate effectively with internal teams and support departments to resolve issues and continuously improve service delivery.
 </li>
 <li>
 Identify opportunities to improve processes and member experience through initiative and feedback.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For&hellip;
 
 
 
 <ul>
 <li>
 A genuine passion for luxury hospitality and delivering elevated, personalised customer experiences.
 </li>
 <li>
 Self-motivated and solution driven, with the ability to absorb training materials quickly and demonstrate initiative
 </li>
 <li>
 A natural communicator with a polished and professional telephone manner, alongside excellent written communication skills.
 </li>
 <li>
 Highly organised with exceptional attention to detail and the ability to multitask in a fast-paced environment.
 </li>
 <li>
 Proactive and resourceful, with a strong sense of ownership and the confidence to take initiative in problem-solving.
 </li>
 <li>
 Results-driven, with a clear understanding of working towards and achieving individual and team KPIs.
 </li>
 <li>
 Adaptable, resilient, and motivated, with a strong desire to learn, grow, and progress within the business.
 </li>
 <li>
 Discreet and trustworthy, with a clear understanding of the importance of handling confidential member information.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 Your experience&hellip;
 
 
 
 <ul>
 <li>
 Experience working within a luxury hospitality, premium service, or high-end customer-focused environment.
 </li>
 <li>
 Proven ability to meet or exceed personal and departmental KPIs and SLAs.
 </li>
 <li>
 Experience using Salesforce or a similar CRM system.
 </li>
 <li>
 Strong experience working in a fast-paced, target-driven team environment.
 </li>
 <li>
 Excellent verbal and written communication skills in fluent English.
 </li>
 <li>
 Solid understanding of GDPR and the importance of data protection.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with OpenTable or similar reservation systems.
 </li>
 <li>
 Experience working within a membership-based or loyalty-driven environment.
 </li>
 <li>
 Previous experience supporting international customers or working across multiple regions.
 </li>
 <li>
 Experience working in a remote or hybrid environment.
 
 
 </li>
 </ul>
 
 Additional Information&hellip;
 
 
 
 <ul>
 <li>
 This is a remote, entry-level position.
 </li>
 <li>
 While a dedicated home office is not required, you must have access to a quiet, private workspace free from distractions during working hours.
 </li>
 <li>
 A strong and reliable internet connection is essential to perform effectively in this role.
 </li>
 <li>
 Candidates must be based in the Miami area and available to travel for onboarding and occasional team days at our Miami Houses.
 </li>
 <li>
 This role requires working 40 hours per week across a 7-day operation, with varied shifts scheduled as 9:00 am&ndash;6:00 pm, 11:00 am&ndash;8:00 pm, or 2:00 pm&ndash;11:00 pm.
 </li>
 <li>
 All necessary equipment, including a laptop and headset, will be provided by Soho House.
 
 
 </li>
 </ul>
 
 Why work with us...
 
 
 
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 
 
 <ul>
 <li>
 Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
 </li>
 <li>
 Paid Time Off: Full- Time Employees have sick day's + vacation days
 </li>
 <li>
 Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
 </li>
 <li>
 Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
 </li>
 <li>
 Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
 </li>
 <li>
 Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 </li>
 </ul>
</div>

Soho Support Coordinator - Member Services - (Remote - Miami Based)

<div>
 
 The role&hellip;
 
 
 
 At Soho House the
 
 Front Desk, Overnight Agent
 
 assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 
 
 A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 
 
 
 Main Duties
 
 
 
 <ul>
 <li>
 Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
 </li>
 <li>
 Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
 </li>
 <li>
 Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
 </li>
 <li>
 Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
 </li>
 <li>
 Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
 </li>
 <li>
 Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
 </li>
 <li>
 Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
 </li>
 <li>
 Team player with general phone etiquette and participate in Daily Shift briefings.
 
 
 </li>
 </ul>
 
 Required Skills/Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of similar role or customer service / facing role
 </li>
 <li>
 Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
 </li>
 <li>
 Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
 </li>
 <li>
 Problem solving skills and bring conflict resolution to any anticipated or current matter
 </li>
 <li>
 Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
 </li>
 <li>
 Strong communication skills and ability to understand and follow written and verbal instructions
 </li>
 <li>
 Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Must be able to seize, grasp, turn and hold objects with hands.
 </li>
 <li>
 Must be able to make periodical fast paced movements are required to go from one part of the property to others.
 </li>
 <li>
 Must be able to move, pull, push, carry or lift at least 30 pounds.
 </li>
 <li>
 Must be able to occasionally kneel, bend, crouch and climb is required.
 </li>
 <li>
 Must be able to perform physical activities such as lifting, cleaning, and stooping.
 </li>
 <li>
 Must be able to stand, walk, lift, and bend for long periods of time.
 
 
 </li>
 </ul>
 
 Why work with us...
 
 
 
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 
 
 <ul>
 <li>
 Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
 </li>
 <li>
 Paid Time Off: Full- Time Employees have sick day's + vacation days
 </li>
 <li>
 Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
 </li>
 <li>
 Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
 </li>
 <li>
 Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
 </li>
 <li>
 Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 </li>
 <li>
 Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
 </li>
 </ul>
</div>

Overnight Front Desk Agent - Soho House New York

<div>
 
 The Role&hellip;
 
 
 
 At Soho House, a
 
 Bartender
 
 plays an essential part in delivering a premium beverage experience that is both memorable and personal. You will support the Bar Manager and Assistant Bar Manager and you&rsquo;ll ensure that the bar is fully operational, stocked, and always presented to the highest standard
 
 
 Your main responsibility is to prepare and serve classic and contemporary cocktails, wines, and spirits with precision and flair, while creating a welcoming and sophisticated environment for our members and guests.
 
 
 
 What's in it for you?
 
 
 
 <ul>
 <li>
 Weekly Pay
 </li>
 <li>
 Team meal whilst on shift prepared by our chefs
 </li>
 <li>
 Soho Friends Membership
 </li>
 <li>
 50% Team discount on Food &amp; Drink, 7 days a week
 </li>
 <li>
 Staff Room Rates
 </li>
 <li>
 Health Cash Plan (option to up to 2 additional dependents)
 </li>
 <li>
 Dental Plan (option to add up to 2 additional dependents)
 </li>
 <li>
 Birthday Day Off after 1 years' continuous service
 </li>
 <li>
 Up to 50% Staff Discount on Cowshed &amp; Soho Home
 </li>
 <li>
 In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
 </li>
 <li>
 Free Counselling Sessions
 </li>
 <li>
 Cookhouse &amp; House Tonic: Our Cookhouse &amp; Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
 </li>
 <li>
 Continuous training to develop yourself personally and professionally
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 
 
 </li>
 </ul>
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
 
 
 
 Key duties&hellip;
 
 
 
 <ul>
 <li>
 Prepare and serve a wide variety of drinks to a consistently high standard, including cocktails, spirits, wines, beers, and non-alcoholic beverages.
 </li>
 <li>
 Engage with members and guests in a warm, professional manner, remembering preferences and delivering a personalised experience.
 </li>
 <li>
 Maintain cleanliness, hygiene, and organisation of the bar before, during, and after service.
 </li>
 <li>
 Assist with stock rotation, inventory, and replenishment of supplies throughout the shift.
 </li>
 <li>
 Ensure compliance with licensing, health &amp; safety, and hygiene standards always.
 </li>
 <li>
 Contribute to the development of new cocktail menus and seasonal drink offerings in collaboration with the bar team.
 </li>
 <li>
 Process orders accurately using the POS system and ensure all billing is completed to club standards.
 </li>
 <li>
 Collaborate effectively with the floor team, kitchen, and events department to ensure smooth and seamless service.
 </li>
 <li>
 Handle member queries and feedback confidently, escalating any concerns to management as appropriate.
 
 
 </li>
 </ul>
 
 What We Are Looking For...
 
 
 
 <ul>
 <li>
 2 -3 years&rsquo; experience in similar capacity
 </li>
 <li>
 Strong cocktail knowledge, including classics, techniques, and spirits.
 </li>
 <li>
 Exceptional interpersonal skills and a confident, calm presence during busy services.
 </li>
 <li>
 Ability to work efficiently while maintaining high standards and attention to detail.
 </li>
 <li>
 Experience working with POS systems, stock control, and basic reporting.
 </li>
 <li>
 Team player with a flexible, professional, and positive attitude.
 </li>
 <li>
 Fluent in English, both written and spoken.
 </li>
 <li>
 Personal License or willingness to obtain one (preferred).
 
 
 </li>
 </ul>
 The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
 
 
 Pay Range
 
 
 &pound;15.50&mdash;&pound;15.50 GBP
</div>

Bartender - Mews House Mayfair, Central London

Join Soho House & Co and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Soho House & Co

About Company

Soho Support Coordinator - Member Services - (Remote - Miami Based)

Overnight Front Desk Agent - Soho House New York

Bartender - Mews House Mayfair, Central London