Abrar Admin

Solari Crisis & Human Services

<div>Job Details:

The Job/What You'll Do:

The Dispatch Specialist I is responsible for managing dispatch functions for crisis line services. The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions, including dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners as indicated by contract. This position is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate. This position promotes and maintains a business culture that is focused on Solari's core values of compassion, effort, and ownership. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, efficiency, and service excellence.

Work Schedule: TBD

Work Location: Remote

Responsibilities:
<ul>
<li>Receives and dispatches teams/clinicians timely and effectively. Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians' needs and safety. Manages tracking logs accurately and in a timely manner; creates reports when business needs dictate. Documents all dispatch and related interactions in the electronic health record and tracking logs.
</li><li>Adhere to call center policy and procedures.</li>
<li>Participate in required training and supervision; willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices.</li>
<li>Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.</li>
<li>Responsible for assisting other Contact Center staff in answering and screening incoming crisis requests when business needs dictate. The Dispatch Specialist I is therefore responsible for all functions outlined in those job descriptions, listed below:</li>
<li>Respond to incoming calls and requests for dispatch services; complete outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate within required timeframes.</li>
<li>Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.</li>
<li>Screen incoming requests.</li>
<li>Screen and dispatch incoming calls or contacts from first responders directly.</li>
<li>Back up for other Contact Center staff as required by business needs.</li>
<li>Other duties as assigned.</li>
</ul>
Knowledge, Skills, Abilities:
<ul>
<li>Ability to operate computer systems and use multiple computer screens simultaneously.</li>
<li>Strong problem- solving and multi-tasking skills</li>
<li>Strong knowledge of resources and systems in the community to better assist the team.</li>
<li>Ability to act professionally and maintain appropriate boundaries with clients and staff.</li>
<li>Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.</li>
<li>Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
</li><li>Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures.</li>
</ul>
Education &amp; Experience:
<ul>
<li>1-2 years of Dispatch, contact center, or emergency services experience preferred.</li>
<li>GED/High School diploma, required</li>
<li>Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate's degree, a High school diploma, or equivalency.</li>
</ul><div>
Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are &amp; What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
<ul>
<li>Friendly work environment</li>
<li>Generous paid time off (PTO)</li>
<li>Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date</li>
<li>Competitive compensation</li>
<li>Convenient office locations and Hybrid Schedule</li>
<li>On-site fitness room free to all employees (Tempe Office)</li>
<li>Basic Life Insurance</li>
<li>Voluntary Life, Spouse, Child Insurance</li>
<li>Critical Illness w/free dependents</li>
<li>Critical Illness Spouse</li>
<li>Short Term &amp; Long Term Disability- Starts first of the month after 90 days of employment</li>
<li>401K &amp; 401K Roth - Starts first of the month after 90 days of employment</li>
<li>United Pet Care</li>
<li>LifeLock for identity theft</li>
<li>LYRA EAP Program- 25 free sessions for mental health per family member</li>
</ul>
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.</div></div>

Dispatch Specialist I - Behavioral Health

<div>The Job/What You'll Do:
The Senior Payroll and Accounts Payable Specialist is responsible for overseeing the Solari's outgoing payments, ensuring that vendor invoices and payments are processed accurately and on time. Duties include verifying invoice details, rectifying payment discrepancies, fostering vendor relationships, and supporting audit activities. The role also contributes to month-end closing activities and may entail mentoring and/or coaching junior staff. 


Responsibilities: 


 Gather, review and verify for final Finance approval all the necessary supporting documentation (i.e., approvals, invoice, requisitions etc.) to process and pay the accounts payable invoices.
<ul><li>Review invoices to ensure reasonableness and proper approvals in compliance to existing policies.</li></ul>
<ul><li>Perform data entry tasks and review for the accounting team.</li></ul>
<ul><li>Conduct research and resolve discrepancies, payment issues, and vendor credits through effective communication within the organization as well as with vendors.</li></ul>
<ul><li>Generate system related reports and collaborate with the Human Resource and Accounts Payable department representatives to ensure timely and accurate payment of benefit plan premiums.</li></ul>
<ul><li>Coordinate and carry out a variety of complex tasks involved in the preparation, processing, and maintenance of payroll, salary, and benefits data.</li></ul>
<ul><li>Ensures clients, employees, and contractors receive their payments accurately and timely.</li></ul>
<ul><li>Conduct research and analysis on discrepancies, processing the necessary payroll and adjustment entries.</li></ul>
<ul><li>Identify potential improvements in Paycom and other systems to boost the accuracy and efficiency of our payroll processes.</li></ul>
<ul><li>Review and validate payroll records for precision, including new employees, separations, leaves of absence, changes in pay rates, and more.</li></ul>
<ul><li>Explain and interpret complex payroll information to employees at all levels of the organization.</li></ul>
<ul><li>Adapt to changes in requirements, processes and employee contracts to provide the most current, accurate information.</li></ul>
<ul><li>Coordinate with HR team on incoming employee data relating to new hires, terminations, and earning/deduction adjustments to accurately process payroll for the period.</li></ul>
<ul><li>Prepare and process Quarterly Tax Returns, as well as W2s and 1099s with accuracy and attention to detail.</li></ul>
<ul><li>Execute statistical reporting and audits related to employee remuneration, encompassing pay, commissions, bonuses, vacation and sick leave, disability and workers' compensation leave, along with taxes and deductions.</li></ul>
<ul><li>Complete post-payroll audits and generate reports, establish metrics, and keep track of any problems.</li></ul>
<ul><li>Document and maintain department job aids and Standard Operating Procedures (SOPs).</li></ul>
<ul><li>Other duties as assigned.</li></ul> 


Knowledge, Skills, Abilities:
<ul>
<li>Ability to present financial information to a non-financial audience*</li>
<li>Working knowledge of financial strategies.</li>
<li>Strong organizational and multitasking skills.</li>
<li>Excellent communication, interpersonal, and presentation skills.</li>
<li>Detail-oriented and able to perform in a high-pressure environment*</li>
<li>Strong analytical thinking and problem-solving skills.</li>
<li>Proficiency in Microsoft Office and SAP, Oracle, or related financial systems.</li>
<li>Ability to act professionally and maintains appropriate boundaries with clients and staff.</li>
<li>Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled.</li>
<li>Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.</li>
<li>Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.</li></ul> 


Education &amp; Experience:
<ul>
<li>5+ years of experience in field, Required</li>
<li>APA Certification, preferred</li>
<li>Bachelors Degree in Finance, Accounting, or related field, preferred</li></ul> 


<div>Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are &amp; What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.
<ul>
<li>Friendly work environment</li>
<li>Generous paid time off (PTO)</li>
<li>Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date</li>
<li>Competitive compensation</li>
<li>Convenient office locations and Hybrid Schedule</li>
<li>On-site fitness room free to all employees (Tempe Office)</li>
<li>Basic Life Insurance</li>
<li>Voluntary Life, Spouse, Child Insurance</li>
<li>Critical Illness w/free dependents</li>
<li>Critical Illness Spouse</li>
<li>Short Term &amp; Long Term Disability- Starts first of the month after 90 days of employment</li>
<li>401K &amp; 401K Roth - Starts first of the month after 90 days of employment</li>
<li>United Pet Care</li>
<li>LifeLock for identity theft</li>
<li>LYRA EAP Program- 25 free sessions for mental health per family member</li>
</ul>
Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.</div></div>

Senior Payroll and Accounts Payable Specialist

Join Solari Crisis & Human Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Solari Crisis & Human Services

About Company

Dispatch Specialist I - Behavioral Health

Senior Payroll and Accounts Payable Specialist