Qureos Mentor

[solidcore]

<div><div>[solidcore] is looking for a Head Coach who is passionate about sharing the [solidcore] brand and workout. Reporting to the Area Manager, the Head Coach is responsible for various tasks that will not only support the Studio and its success, but also support [solidcore] as a company in our mission to be the fastest growing and most successful boutique fitness studio. The Head Coach is expected to role model all of the qualities and attributes of an exceptional coach &ndash; the Head Coach is expected to coach an average of ten (10) classes per week. Responsible for delivering a best in class experience, setting the standards for other coaches to aspire to. The Head Coach provides a high level of coach development, giving consistent feedback to their team with the ability to provide support in-studio throughout new coach trainings.
</div><h3 class="jobSectionHeader"><b>You will be responsible for:</b></h3><ul>
<li>Serving as the [solidcore] studio&rsquo;s lead coach, maintaining a full schedule of 10 classes per week.</li>
<li>Serving as an example and setting the expectations for new and existing coaches.</li>
<li>Delivering a best-in-class fitness and customer service experience consistent with [solidcore] standards.</li>
<li>Meeting company utilization &amp; retention expectations on both an individual level and for the studio as a whole.</li>
<li>Taking direction from the Area Manager to assist with day-to-day operations of the studio.</li>
<li>Lead outreach and marketing efforts as necessary to scout new clients and create long-term partnerships in the community.</li>
<li>Providing coach development to a team of coaches, delivering informal/formal feedback &amp; assisting new coach trainings with in-person support.</li>
<li>Assisting as needed with responses to client requests and resolving concerns promptly and effectively.</li>
<li>Maintaining product knowledge for all studio retail operations, including class packages, current promotions, and apparel.</li>
<li>Executing routine operational tasks including, but not limited to ordering supplies, conducting inventory, and maintaining sales logs.</li>
<li>Ensuring the studio and equipment remain impeccable and fully-functioning at all times.</li>
<li>Other duties and projects as assigned and as needed.</li>
</ul><h3 class="jobSectionHeader"><b>What we need from you:
</b></h3><ul><li>This is a permanent, exempt, full-time position with an expected 40 hours per week (including classes coached).</li>
<li>Flexible and variable availability including weekends &amp; holidays with ability to accommodate coach training schedules &amp; the fluctuating needs of the business.</li>
<li>Ability to lift / carry a minimum of 30 pounds.</li>
<li>Proficiency in g-Suite and MS office, specifically excel and google sheets.</li>
</ul><h3 class="jobSectionHeader"><b>What skills and experience you will bring to us:</b></h3><ul>
<li>Optimism and hard work with a love for health, fitness, and the [solidcore] workout.</li>
<li>Passionate about helping others become the strongest version of themselves and achieve their goals.</li>
<li>Passionate about building relationships and developing teams, creating an environment that fosters growth.</li>
<li>Ability to thrive in a fast-paced, people-focused, entrepreneurial environment.</li>
<li>1-2 years prior group fitness experience.</li>
<li>Outgoing and personable with a desire to build relationships within and outside the [solidcore] community.</li>
<li>Team player with a positive attitude.</li>
<li>Genuine desire to inspire and motivate others.</li>
<li>Reliable and professional.</li>
<li>Comfortable on a mic leading a fast-paced class with loud music and lots of energy in the room.</li>
<li>Ability to model the [solidcore] brand and culture and serve as a lead representative of the [solidcore] community.</li>
<li>Superior client relations and communication skills.</li>
</ul><h3 class="jobSectionHeader"><b>Compensation &amp; Benefits:</b></h3><ul>
<li>Compensation Range: $55,000.00-60,000.00 per year</li>
<li>Bonus eligibility based on performance</li>
<li>Monthly cell phone stipend</li>
<li>401k with employer match</li>
<li>Health, dental, &amp; vision insurance</li>
<li>Flexible PTO</li>
<li>Free drop in classes at [solidcore]</li>
<li>And MORE</li>
</ul><div>[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. The coach guides the class through a series of slow &amp; controlled movements that are sequenced to work muscles to failure. This class is accessible for all fitness levels and can be amplified or modified to accommodate individual goals. Class is as intense as our reviews suggest, but our instructors go above and beyond to provide a welcoming, supportive, empowering, and challenging experience for all. Please visit our website here to read more about our mission.</div><div></div><div><br>
[solidcore] is firmly committed to social justice and promoting a culture of diversity, equity, and inclusion. You can click here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.</div><div></div><div><br>
[solidcore] is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. [solidcore] makes hiring decisions based solely on qualifications, merit, and business needs at the time.</div></div>

Head Coach & Community Manager - Cleveland, OH

<div><div>[solidcore] is looking for a full-time Client Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving. This person will manage both phone and digital communications channels to deliver exceptional client support. You'll be the voice of [solidcore], handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position is a remote opportunity and will report directly to the Manager of Client Experience.</div>
<h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><div>
<ul><li>Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms</li>
<li>Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible</li>
<li>Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client</li>
<li>Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support</li>
<li>Reconcile client grievances immediately in alignment with company processes and standards</li>
<li>Client membership management, including but not limited to membership adjustments, policy enforcement, and client education</li>
<li>Provide real-time support for booking issues, membership questions, and studio-related inquiries</li>
<li>Lead with a consistent focus on delivering an elevated and personalized experience</li>
<li>Develop and implement strategies integral to optimizing client experience</li>
</ul></div><h3 class="jobSectionHeader"><b>Requirements:</b></h3><div>
<ul><li><b>6-12 months experience in client-experience or customer service role, specifically with phone and chat support </b>(strongly preferred)</li>
<li>Excellent phone etiquette and ability to maintain a professional, friendly tone</li>
<li>Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations</li>
<li>Proficiency in using phone systems, chat platforms, and ticketing systems</li>
<li>Strong interpersonal skills and a client-first attitude</li>
<li>Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization</li>
<li>Growth mindset, with openness and willingness to support process and policy changes</li>
<li>Exceptional written and verbal communication skills</li>
<li>Problem solving aptitude with a passion for providing top-notch client service</li>
<li>Quiet, professional work environment with reliable high-speed internet connection</li>
<li>Intercom and MindBody Online proficiency preferred</li>
<li><b>Resides within 25 miles of a [solidcore] studio in Central or Mountain Time Zone</b></li>
<li><b>Willing and able to work a Tuesday to Saturday schedule</b></li>
</ul></div><h3 class="jobSectionHeader"><b>Who You Are:</b></h3><div>
<ul><li>Strong communication skills; proficient in voice, written, and face-to-face client interactions</li>
<li>Comfortable maintaining a friendly, professional demeanor even in high-pressure situations</li>
<li>A client advocate who prioritizes the client's experience in all interactions</li>
<li>Open-minded, quick learner with a thirst for knowledge and new ideas</li>
<li>Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and client goals</li>
<li>A true team player who's not afraid to jump in and tackle a new assignment, no matter how challenging or unfamiliar</li>
<li>Can turn ideas into workable plans while anticipating client and team needs</li>
<li>Strong organization, problem-solving and interpersonal skills, along with keen attention to detail</li>
<li>Extremely attentive to deadlines and processes</li>
<li>Able to maintain composure and deliver consistent service quality during peak contact periods</li>
<li>Passionate about fitness, health, and wellness</li>
</ul></div><h3 class="jobSectionHeader"><b>Compensation &amp; Benefits:</b></h3><div>
<ul><li>Compensation range: 42,000-49,000 annually</li>
<li>Bonus eligibility based on performance</li>
<li>Monthly cell phone stipend</li>
<li>401k with employer match</li>
<li>Health, dental, &amp; vision insurance</li>
<li>Flexible PTO</li>
<li>Free drop in classes at [solidcore]</li>
<li>And MORE</li></ul></div></div>

Client Experience Agent (CST/MST)

Join [solidcore] and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

[solidcore]

About Company

Head Coach & Community Manager - Cleveland, OH

Client Experience Agent (CST/MST)