Abrar Admin

Solution Partners, Inc.

<div>
 
 
 We need someone with experience working in financial services firms. This is a must have for this role. We won&acute;t consider candidates who do not meet this requirement.
 
 
 
 
 
 
 As Systems Support Specialist in our New York office, you're the sole onsite technology guardian for 20+ NYC professionals while simultaneously providing expert remote support to associates across our Chicago, San Francisco, Milwaukee, Portland, and Miami offices. Think of yourself as part problem-solver, part broadcaster, part executive enabler: when a Portfolio Manager needs audio-visual setup for a critical client presentation, when executives require seamless technology during high-stakes meetings, when a trader encounters a system issue that threatens market operations, or when technical problems disrupt operations in any office, you're the calm, capable professional who makes it happen&mdash;whether you're solving it in person or remotely. This isn't a role for someone who just resets passwords and waits for tickets. You'll own the complete technology experience for our NYC office while serving as a vital support lifeline for our national team&mdash;from orchestrating television studio broadcasts that communicate our investment insights to the world, to ensuring executives have white-glove IT support during crucial meetings, to troubleshooting complex issues for remote users who need immediate help. You'll be hands-on with everything from Active Directory management to audio-visual coordination, from vulnerability remediation to after-hours critical support when systems demand immediate attention.
 
 
 
 
 
 
 
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide.
 </li>
 <li>
 Manage the complete Help Desk experience&mdash;accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support.
 </li>
 <li>
 Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision.
 </li>
 <li>
 Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized.
 </li>
 <li>
 Execute rapid PC setups and configurations when new team members join or technology needs evolve&mdash;knowing that every hour of downtime impacts business operations.
 </li>
 <li>
 Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes.
 </li>
 <li>
 Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications&mdash;maintaining the skill level to solve virtually any technical challenge.
 </li>
 <li>
 Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room.
 </li>
 <li>
 Diagnose and resolve hardware issues quickly&mdash;both hands-on for NYC users and remotely for associates in other offices&mdash;coordinating repairs while minimizing user disruption and keeping everyone productive.
 </li>
 <li>
 Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment.
 </li>
 <li>
 Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention&mdash;regardless of which office or time zone requires help.
 </li>
 <li>
 Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats.
 </li>
 <li>
 Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided).
 </li>
 <li>
 Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided).
 </li>
 <li>
 Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Meticulous attention to detail&mdash;you catch issues before they become problems and ensure every configuration is exactly right.
 </li>
 <li>
 Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support.
 </li>
 <li>
 Experience supporting executives is essential&mdash;you understand the unique demands, discretion, and white-glove service that senior leadership expects.
 </li>
 <li>
 3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure.
 </li>
 <li>
 Experience working in financial services firms.
 </li>
 <li>
 Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments.
 </li>
 <li>
 Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently.
 </li>
 <li>
 PowerBI experience preferred&mdash;ability to support data visualization and reporting tools used by our investment teams.
 </li>
 <li>
 Broadcasting or television studio experience preferred but not required&mdash;we'll provide comprehensive training for our studio operations.
 </li>
 <li>
 A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge.
 </li>
 </ul>
 
 
</div>

System Support Specialist

Join Solution Partners, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Solution Partners, Inc.

About Company

System Support Specialist