Qureos Mentor

Somewhere

&nbsp;They are seeking a dedicated and experienced Senior Customer Service Representative to uphold our high standards of client engagement and support.Job SummaryWe're looking for a highly professional and articulate Senior Customer Service Representative to manage complex client inquiries and elevate our service standards. You will serve as a primary point of contact for clients, resolving issues, handling custom orders, and ensuring a seamless, luxury experience consistent with the AlanDavidNYC brand. This role requires exceptional communication skills and a deep commitment to client satisfaction.Non-negotiable RequirementsNeutral U.S. Accent: Must possess a clear, neutral U.S. accent with excellent articulation.Proper English: Flawless command of written and verbal Standard American English, including grammar, syntax, and vocabulary.Key ResponsibilitiesClient Management &amp; Resolution: Handle escalated client inquiries, complaints, and complex order issues (e.g., fit adjustments, fabric discrepancies, scheduling conflicts) with professionalism and empathy.Order Support: Assist clients with the custom ordering process, clarifying tailoring terminology, tracking order status, and coordinating logistics between the client, tailors, and production teams.Communication: Conduct high-quality client interactions via phone, email, and live chat, ensuring prompt and accurate responses that reflect the brand's luxury image.Process Improvement: Identify recurring service issues and propose solutions to management to improve overall client experience and operational efficiency.Documentation: Accurately document all client interactions, issue resolutions, and order details in the CRM system.Product Knowledge: Maintain in-depth knowledge of all AlanDavidNYC products, services, fabrics, pricing, and tailoring processes.Key RequirementsExperience: Minimum of 15-20 years of experience in a high-touch customer service role, preferably within a luxury retail, bespoke tailoring, or high-end e-commerce environment.Communication: Exceptional listening, written, and verbal communication skills, meeting the non-negotiable standards listed above.Problem-Solving: Proven ability to troubleshoot and resolve complex client problems independently and effectively.Technical Proficiency: Proficient in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.Interpersonal Skills: Strong emotional intelligence, patience, and the ability to maintain composure under pressure.Discretion: Ability to handle confidential client information and sensitive issues with the utmost discretion.

Customer Service Rep

Key Responsibilities
<ul>
<li>Estimating and Bidding (Pre-Construction)</li>
<li>Cost Estimation: Prepare detailed, accurate, and comprehensive cost estimates for commercial and industrial HVAC projects (e.g., chillers, boilers, ductwork, piping, controls).</li>
<li>Scope Analysis: Thoroughly review and interpret blueprints, project specifications, contracts, and construction documents to determine the full scope of work, labor, material, and equipment requirements.</li>
<li>Take-Offs &amp; Pricing: Perform meticulous quantity take-offs. Solicit, evaluate, and negotiate pricing from vendors, suppliers, and subcontractors to ensure competitive bids.</li>
<li>Proposal Generation: Develop and submit professional bid proposals and tender packages, including schedules, work plans, and value-engineering recommendations where applicable.</li>
<li>Risk Assessment: Identify potential risks, constructability issues, and critical path items during the bidding phase and develop mitigation strategies.</li>
</ul>
Project Management (Execution)
<ul>
<li>Project Leadership: Oversee and manage multiple mechanical construction projects from award through final closeout.</li>
<li>Scheduling &amp; Coordination: Develop, maintain, and manage the master project schedule, ensuring coordination between in-house crews, subcontractors, and other trades.</li>
<li>Financial Control: Track, monitor, and control project costs (labor, material, subcontracted work) against the estimated budget. Prepare and submit accurate monthly billing/progress reports and financial projections.</li>
<li>Documentation: Manage all project documentation, including submittals, Requests for Information (RFIs), change orders, and contract documents. Proactively negotiate change orders with clients/general contractors.</li>
<li>Quality &amp; Compliance: Ensure all work adheres to design specifications, industry codes, safety standards, and Future Air's quality requirements.</li>
<li>Closeout: Coordinate and submit all required closeout documents, warranties, and as-built drawings to the client.</li>
</ul>
Qualifications
<ul>
<li>Experience: Minimum of 3 years of experience in HVAC/Mechanical Estimating and Project Management, preferably in a commercial or industrial setting.</li>
<li>Technical Acumen: Strong understanding of HVAC systems, mechanical codes, plumbing, and piping installation practices.</li>
<li>Software Proficiency: Demonstrated expertise in estimating software (e.g., Quickpen, Accubid, or similar) and project management software (e.g., Procore, Microsoft Project).</li>
<li>Education: Bachelor s degree in Mechanical Engineering, Construction Management, or a related field, or equivalent relevant industry experience.</li>
<li>Communication: Excellent written and verbal communication, negotiation, and interpersonal skills to effectively manage clients, engineers, subcontractors, and field personnel</li>
<li>Leadership: Proven ability to lead, mentor, and motivate project teams to achieve successful outcomes.</li>
</ul>

Project Manager / Estimator

Role: Executive AssistantPriority Location: GlobalWorking Hours: 8h00AM - 5h00PM ESTStart Date: ImmediatelySalary Range: $1,500 - $2,000Type of contract: Full-TimeType of job: RemoteAbout The CompanyOur client is a dynamic, high-growth proprietary trading firm that specializes in quantitative strategies and market-making across global financial markets. We are seeking a highly proactive, organized, and discrete Executive Assistant (EA) to provide comprehensive administrative and operational support to our senior leadership team, ensuring maximum efficiency in a fast-paced, high-stakes trading environment.Job SummaryThe Executive Assistant serves as a critical strategic partner, gatekeeper, and organizational anchor for the firm's senior leadership. The successful candidate will anticipate needs, handle confidential information with absolute discretion, and manage complex logistics to ensure the executives can focus exclusively on critical trading and business development activities.Key Responsibilities Administrative &amp; Calendar ManagementProactive Calendar Management: Manage and maintain complex, fluid calendars, including scheduling, prioritizing, and resolving conflicts for all internal and external meetings, across multiple time zones.Travel Coordination: Arrange and manage all aspects of domestic and international travel, including flights, accommodation, ground transportation, and detailed itineraries.Correspondence &amp; Communication: Screen and prioritize incoming calls, emails, and correspondence. Draft, proofread, and prepare professional communications, reports, and presentations on behalf of the executives.Expense Management: Accurately process and reconcile expense reports, invoices, and corporate credit card statements, ensuring adherence to firm policy.Confidential Information: Handle all sensitive business and personal information, including trading strategies, compensation data, and proprietary research, with strict confidentiality and integrity.Operational &amp; Project SupportMeeting Support: Organize and coordinate high-level meetings (e.g., Board meetings, investor relations calls), including preparing agendas, distributing pre-read materials, and potentially taking and distributing detailed meeting minutes.Office Liaison: Act as a key liaison between the executive office and internal departments (e.g., Trading, Tech, Finance, Legal) and external stakeholders (e.g., clients, investors, vendors).Project Assistance: Provide logistical and administrative support for special projects and initiatives, conducting basic research and compiling data summaries as needed for strategic decision-makingQualifications Required Skills &amp; Experience4+ years of experience as an Executive Assistant, ideally supporting C-level or senior partners in a financial services, trading, or high-tech environment.Expert proficiency in the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and experience with virtual meeting software (e.g., Zoom, Microsoft Teams).Exceptional organizational and time management skills with a demonstrated ability to prioritize multiple tasks and meet tight deadlines in a demanding, fast-paced setting.Outstanding verbal and written communication skills with a meticulous attention to detail and professional demeanor.Proven ability to exercise sound judgment and work independently with minimal direction.

Executive Assistant

Our client is seeking a Low Code Automation Engineer who will support customer projects and internal operational efficiency. Much of your work will revolve around building and improving AI agent architectures, data pipelines and automation workflows.Key ResponsibilitiesYour work will involve applying technical expertise to diverse, high-impact projects. Typical tasks include:<ul><li>Building &amp; Upgrading AI Workflows: Providing technical support and development for projects, such as upgrading an AI-powered stock market analyst (which involves implementing new n8n workflows for technical chart analysis, integrating Finhub API, and optimizing the deep-research AI model).</li><li>Setting up efficient RAG (Retrieval-Augmented Generation) systems and orchestrating AI agents based on established templates.</li></ul>Automation &amp; Integration:<ul><li>Implementing core automation and data handling workflows using CSV, Excel, and Supabase DB.</li><li>Working directly with APIs, Webhooks, MCPs (Multi-Channel Platforms), and GPT integrations to connect and synchronize systems.</li><li>Assessing computational efficiency and checking code nodes within workflows to ensure performance.</li></ul>System Maintenance &amp; Development:<ul><li>Debugging scripts and fixing backend issues within automation flows.</li><li>Writing custom code for tools, functions, actions, filters, and pipelines specifically for OpenWebUI.</li><li>Assisting with the deployment and server maintenance of our self-hosted infrastructure on Hostinger and Hetzner (Germany).</li></ul>

No Code Automation Engineer

Join Somewhere and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Somewhere

ABOUT_COMPANY

Customer Service Rep

Project Manager / Estimator

Executive Assistant

No Code Automation Engineer