Qureos Mentor

Sonesta

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Security Manager is responsible for the safety and security of all our guests, employees, and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations.
 
 
The Security Manager also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters. As a Manager, the Security Manager will also help with managing the security officers in the department.
Job Description
RESPONSIBILITIES
<ul><li>Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.</li>
<li>Performs normal hotel security functions to include fire prevention and safety checks.</li>
<li>Investigates thefts, accidents, and other incidents which occur on the property.</li>
<li>Prevents losses of company and guest&rsquo;s property due to thefts, burglary, pilferage, and other criminal activity.</li>
<li>Ensures a safe and tranquil environment for guests and employees.</li>
<li>Assist guests and colleagues on all security and safety related enquiries.</li>
<li>Resolves guest and employee complaints regarding safety and security matters.</li>
<li>Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.</li>
<li>Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.</li>
<li>Completes associates&rsquo; forms and reports related to any accidents or issues within the premises of the hotel.</li>
<li>Immediately report hotel deficiencies to appropriate departments for immediate repair.</li>
<li>Log, store, and maintain the lost and found area of the hotel.</li>
<li>Create and maintain schedules for the Security Officers</li>
<li>Train and develop Security staff.</li>
<li>Provide assistance in investigations regarding security and safety matters.</li>
<li>Manage and participate on the Safety Committee for the property.</li>
<li>To perform other work-related duties as assigned by Management.</li>
</ul>Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
$72,000.00-$75,000.00 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience. This position requires State Board of Electricians Certification
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Security Manager

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Performs routine cleaning and servicing duties under supervision of Housekeeping Supervisors and Executive Housekeeper. Duties include but are not limited to servicing guest rooms and baths while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assistance.
Job Description
Job Description
Key Job Functions
<ul><li>Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.</li>
<li>Responsible for servicing an assigned number of guest rooms.</li>
<li>Keeps the supply cart and immediate work areas neat and organized at all times.</li>
<li>Checks all equipment prior to and after its use to ensure that it is in good working order.</li>
<li>Removes room service tables, trays and garbage from guest rooms.</li>
<li>Strip bed using proper techniques and change bed linens on a daily basis.</li>
<li>Removes soiled towels and replace as needed.</li>
<li>Place soiled linens and towels down linen chute.</li>
<li>Clean shower walls, tub, sink vanity (all items on counter), toilet and floor on a daily basis.</li>
<li>Spot clean walls, window glass and sill, doors and baseboards.</li>
<li>Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.</li>
<li>Replace any stationery items and in-room amenities as needed.</li>
<li>Replace any used drinking glassware with sanitized ones.</li>
<li>Replace terry and robes as needed.</li>
<li>Clean refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote.</li>
<li>Cleans all mirrors and picture frames throughout room on a daily basis.</li>
<li>Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance.</li>
<li>Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping office.</li>
<li>Recycle at every opportunity (newspaper, glass bottles, etc.).</li>
<li>Performs any special duties as assigned by management.</li>
<li>Greet Guests meeting the 10/5 standard.</li>
<li>Enters guest room following appropriate security standards.</li>
<li>Have knowledge of overall hotel facility and various services.</li>
</ul><ul><li>Deliver Passionate &amp; Engaging Service to our Guests
<ul><li>You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations</li>
<li>You will consistently deliver our GUEST model:
<ul><li>Greet or welcome everyone, warmly with a smile</li>
<li>Use eye and ear contact and guest&rsquo;s name</li>
<li>Establish/anticipate needs</li>
<li>Solve and own all requests/complaints</li>
<li>Thank everyone</li>
</ul></li></ul></li></ul><ul><li>Build solid relationship with your Colleagues
 <ul><li>Treat colleagues with respect and dignity.</li>
</ul></li></ul><ul><li>Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.</li>
</ul>Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
<ul><li>Track record of delivering exceptional guest or client experience</li>
<li>Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.</li>
<li>Strong communication skills</li>
<li>Appropriate professional appearance and demeanor</li>
</ul>Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Room Attendant

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
We&rsquo;re hiring a Cocktail Server for the iconic Redwood Room at The Clift Royal Sonesta&mdash;one of San Francisco&rsquo;s most historic and design-forward cocktail lounges. This is currently a Friday and Saturday evening position (approximately 5:00 PM&ndash;midnight), with the potential for additional shifts as business demands.
 
 
This is a union position and requires a polished, professional presence with a strong sense of urgency and guest awareness. The Cocktail Server is responsible for delivering seamless, attentive beverage and small plate service in a high-energy, upscale lounge environment. Success in this role means reading the room, staying ahead of guest needs, and providing consistent, attentive service while working effectively with the team during busy shifts.
Job Description
<ul><li>Provide friendly, courteous and professional service at all times</li>
<li>Ensure good communication with Management</li>
<li>Maintain complete knowledge of all menu items</li>
<li>Prepare and check tables before service</li>
<li>Clear and reset tables</li>
<li>Ensure that all Company practices and procedures are met when delivering food from the kitchen to the customer</li>
<li>Ensure the overall cleanliness and order of the bar tables, chairs, floors and service station at all times</li>
<li>Ensure that all cleaning duties are completed in allocated times to the Company standards</li>
<li>Complete all opening and closing procedures</li>
<li>Must be proficient in effective and efficient table maintenance</li>
<li>Be assertive and attentive at ALL times</li>
<li>Have thorough knowledge of all product and service procedures</li>
</ul>Additional Job Information/Anticipated
Pay Range
<div><ul><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li>
</ul></div><div><ul><li>Strong beverage knowledge, including spirits, classic cocktails, and the ability to navigate an extensive bar program</li>
</ul></div><div><ul><li>Possess a gracious, friendly, and engaging demeanor with a genuine focus on hospitality and guest experience</li>
</ul></div><div><ul><li>Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail</li>
</ul></div><div><ul><li>Strong verbal and written communication skills in English</li>
</ul></div><div><ul><li>Maintain positive and productive working relationships with other employees and departments</li>
</ul></div><div><ul><li>Ability to work independently and partner with others to promote a team-oriented environment</li>
</ul></div><div><ul><li>Consistently demonstrate professionalism, positivity, and a guest-first mindset in all interactions</li> 
</ul></div>Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Redwood Room Server

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Provide exceptional bar service by preparing and serving beverages efficiently and courteously. Maintain bar cleanliness, manage inventory, handle cash transactions, and ensure compliance with hotel and legal standards.
 
 
The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.
Job Description
Qualifications
<ul><li>Minimum 21 years old</li>
<li>2+ years of experience as a bartender or barback</li>
<li>Food Handling Certificate</li>
<li>TIPS certification</li>
<li>Proficient in English (spoken and written)</li>
<li>Strong math, organization, and multitasking skills</li>
<li>Able to lift to 25 lbs. or more and stand for 8&ndash;10 hours</li>
<li>Experience with POS and basic computer systems</li>
</ul>Expected Hours of Work
<ul><li>Flexibility to work variable days, including weekends and holidays, is required.</li>
<li>Flexibility to work variable shifts (days, nights,) is essential.</li>
</ul>Key Responsibilities
<ul><li>Greet guests, take orders, and serve drinks and food using upselling techniques</li>
<li>Prepare beverages per recipe, including cocktails, coffee drinks, and wine service</li>
<li>Manage bar setup, cleanliness, restocking, and closing duties</li>
<li>Maintain inventory levels, track usage, place orders, and monitor waste</li>
<li>Ensure compliance with liquor laws, health regulations, and safety standards</li>
<li>Operate POS system, handle payments, and perform accurate cash handling duties</li>
<li>Provide guest information about menu items and hotel services</li>
<li>Handle guest complaints professionally to ensure satisfaction</li>
<li>Assist with private events, and other service areas as needed</li>
<li>Full Job Description will be given at interview</li>
</ul>Note:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Go Beyond @SonestaHotels
We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations&mdash;by being persistent, resilient, and constantly seeking new and creative ways to succeed. &quot;Doing the Right Thing&quot; and &quot;Going Beyond&quot; are the principles that guide our every action.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Bartender

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Provides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all Hotel employees on all human resources related topics as well as Sonesta and Hotel Culture and Values. Supports California Human Resources teams in all matters relating to HR and Employee/Labor Relations. Works with senior management supporting business goals and objectives.
Job Description
<div><div><ul><li>Job Description</li>
</ul>The focus of this role is to connect with hotel leadership and employees and motivate and inspire them to achieve results. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people, so the ability to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential.
The role has a variety of responsibilities and tasks and with at times conflicting responsibilities and tied deadlines. Since goals and desired results can quickly change, the job requires regularly meeting with and proactively establishing relationships with new groups and people. The ability to understand, quickly react, and motivate others to adapt to the changing organization is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.
Decisions will often have to be made in ambiguous situations under pressure and will generally need the ideas and advice of others. Details will need to be handled quickly and accurately. Good judgment is essential in the recruitment process as well as the employee relations process.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
<ul><li>Support the hotel&rsquo;s efforts in continuing to deliver outstanding guest services, employee engagement and financial profitability by ensuring the team has a clear understanding of accountability of expectations and results.</li>
<li>Lead the hotel in Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce.</li>
<li>Manage and resolve complex employee relations issues. Conducts timely, effective, thorough and objective investigations. Make recommendations to Corporate Human Resources regarding follow-up actions.</li>
<li>Ensure compliance with all Company policies and procedures, Federal, State, and Local employment requirements.</li>
<li>Responsible for completing and overseeing corporate compliance initiatives</li>
<li>Ensure that all managers are trained on the performance management process and related management programs and initiatives.</li>
<li>Coach, support and hold accountable managers for creating and maintaining a work environment with high morale and productivity.</li>
<li>Effectively deliver and support service training and efforts.</li>
<li>Responsible for all training relating to employee full cycle experience.</li>
<li>Where applicable manage labor relations processes and represent the hotel accordingly if required.</li>
</ul>What you will bring:
<ul><li>You will have 5 to 10 years of progressive HR leadership experience in the hotel industry including supporting multi-site HR teams. Minimum 5 years in a leadership role with understanding this will be a hands-on position.</li>
<li>Deep understanding of HR practices, policies, employment law and compliance.</li>
<li>Required highly proficient in HRIS systems (preferable Workday) and Microsoft Office Suite.</li>
<li>Strong knowledge and hands on experience in employee/labor relations, talent acquisition, performance management and talent development.</li>
<li>Demonstrated ability to handle multiple priorities in a fast-paced, demanding environment.</li>
<li>Highly approachable demeanor and effective communication leadership style.</li>
<li>Required college degree in a related field</li>
<li>Spanish speaker highly preferred</li>
</ul></div></div>Additional Job Information/Anticipated
Pay Range
<div>Pay Salary Range from $160,000 to $175,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.</div>
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the
Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</div>

Area Director of Human Resources

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Food &amp; Beverage Host/Hostess is responsible for creating a warm, welcoming, and professional first impression for all guests entering the restaurant. This position manages reservations, seating flow, and guest communication while ensuring an exceptional dining experience aligned with the property&rsquo;s service standards. The Host/Hostess plays a key role in guest satisfaction, operational efficiency, and team coordination within the outlet.
Job Description
Principle duties and responsibilities (Essential Functions) include:
<ul><li>Greet guests promptly with a friendly, professional demeanor.</li>
<li>Manage wait lists and reservations using the designated reservation system.</li>
<li>Accurately quote wait times and maintain communication with waiting guests.</li>
<li>Escort guests to tables and present menus.</li>
<li>Provide information regarding restaurant offerings, specials, and promotions.</li>
<li>Address guest inquiries and escalate concerns to management when appropriate.</li>
<li>Ensure guests departing the restaurant are acknowledged and thanked.</li>
<li>Seating &amp; Flow Management</li>
<li>Maintain accurate seating rotation to ensure balanced server sections.</li>
<li>Monitor table status and coordinate with servers and management for efficient turnover.</li>
<li>Communicate closely with kitchen and service teams regarding large parties or special accommodation.</li>
<li>Answer restaurant phone calls in a professional manner.</li>
<li>Confirm and manage reservations.</li>
<li>Maintain cleanliness and organization of the host stand and lobby area.</li>
<li>Monitor lobby appearance, including lighting, music, and ambiance.</li>
<li>Assist with menu presentation, signage, and daily specials communication.</li>
<li>Support side work and opening/closing procedures assigned.</li>
<li>Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</li>
<li>Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.</li>
<li>Ability to work cohesively with co-workers as part of a team to reach common goals.</li>
<li>Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.</li>
<li>Understanding Sonesta&rsquo;s company and safety policies and maintain compliance with OSHA and the health department requirements.</li>
</ul>Qualifications and Skills:
<ul><li>High School Diploma or equivalent preferred.</li>
<li>Previous customer service or hospitality experience preferred.</li>
<li>Experience with restaurant reservation systems (e.g., OpenTable, SevenRooms) is a plus.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Ability to remain calm and professional in high-volume environments.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Strong attention to detail.</li>
<li>Ability to work collaboratively within a team.</li>
<li>Basic computer proficiency.</li>
</ul>Work Environment:
<ul><li>Must be able to work in a fast-paced environment.</li>
<li>Must be able to stand for the entire shift.</li>
</ul>Physical Demands:
<ul><li>Ability to reach overhead and below the knees, including bending, twisting, pulling, pushing, and stooping. Climb ladders of various heights.</li>
<li>Must be able to push, pull and lift to 50 pounds.
</li><li>Ability to stand entire shift.</li>
</ul>Expected Hours of Work:
<ul><li>Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.</li>
<li>Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.</li>
<li>Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.</li>
<li>Ten-to-twelve-hour shifts are sometimes required.</li>
</ul>Travel:
<ul><li>No travel required.</li>
</ul>Additional Job Information/Anticipated
Pay Range
$28.71-$ 33.04- Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Royal Lanai Host/Hostess

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.
Job Description
<div>The ideal candidate has a passion for hospitality and providing exceptional guest service.</div> 
<div><div>Principle duties and responsibilities (Essential Functions) include:
</div></div><div><div><ul><li>Greet, welcome, and interact with guests in a warm and friendly manner.
</li><li>Take orders, prepare drinks according to recipes and serve all food and beverage requests in the bar.
</li><li>Demonstrate complete knowledge of the food and beverage menu.
</li><li>Prepare the bar for service by ensuring bar supplies, garnishes, utensils are properly set up in accordance with quality standards.
</li><li>Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.
</li></ul></div></div><div><div><ul><li>Adhere to all cash handling and credit card policies and procedures. Ensure that all drink orders from servers are accurately rung into the P.O.S. system.
</li><li>Clean and reset bartop and tables immediately after guests depart.
</li><li>Complete all closing duties and reports as assigned.
</li><li>Secure all liquors, beers, wines, coolers, cabinets and storage areas.
</li><li>Adhere to established safety and sanitation guidelines.
</li></ul></div></div><div><div><ul><li>Adhere to uniform and grooming standards.
</li><li>Perform other duties or projects as requested by management. 
</li></ul></div><div>Qualifications and Skills
</div><div><ul><li>Must be at least 21 years of age to serve alcohol.
</li><li>Safe Server Alcohol &amp; Food Handlers certification required
Excellent organizational skills and attention to detail.
</li></ul></div></div><div><div><ul><li>Able to work quickly without compromising quality.
</li><li>Ability to work with minimal supervision and maintain a high level of performance.
</li><li>Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
</li><li>Must be able to stand and exert fast-paced mobility for entire shift.
</li><li>Ability to work cohesively with co-workers as part of a team.
</li></ul></div></div><div><div><ul><li>Food handlers and TIPS certificates required.
</li><li>Previous front facing guest service experience required.
</li><li>Must read, write and speak the English language fluently.
</li><li>Ensure overall guest satisfaction.
</li></ul></div><div><div>Work Environment
</div><div><div><ul><li>Must be able work in a fast-paced environment.
</li><li>Must be able to tolerate extreme temperatures - i.e. kitchens, freezers. 
</li></ul></div></div><div><div>Expected Hours of Work
</div></div><div><div><ul><li>Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.</li>
<li>Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.</li>
<li>Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.</li>
</ul></div><div>.
</div><div>Education and Experience
</div></div><div><div><ul><li>Experience as a Bartender required, preferably in a high-volume bar.
</li><li>Experience with computerized cash registers preferred.
</li><li>High school diploma or General Education Degree (GED) preferred.
</li></ul></div></div>Go Beyond @SonestaHotels
</div></div><div>WHO WE ARE
</div><div>We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
</div><div>We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
</div><div>We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
</div><div>The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
</div>Additional Job Information/Anticipated
Pay Range
$34.40-$37.14 - Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

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