Qureos Mentor

Sonesta

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Director of Rooms is responsible for leading the daily operations of a full-service hotel, with direct oversight of Front Office, Housekeeping, and Security. This leader is a highly operational, systems-driven professional who excels in creating processes, implementing structure, and ensuring accountability across departments. 
 
This role requires deep expertise in Opera Cloud PMS, with the ability to leverage the system to drive operational efficiency, reporting accuracy, inventory control, guest profile management, and financial integrity. 
 
The Hotel Manager partners closely with the General Manager and Executive Committee to drive revenue, protect profitability, elevate guest satisfaction, and build a disciplined, service-focused culture.
Job Description
Core Leadership Responsibilities
Operational Systems &amp; Process Development<ul><li>
Design, implement, and refine SOPs across Front Office, Housekeeping, and Security.</li><li>
Build scalable systems that improve efficiency, reduce errors, and increase accountability.</li><li>
Establish clear daily, weekly, and monthly operational rhythms.</li><li>
Monitor KPIs and create action plans to correct deficiencies.</li><li>
Ensure strong interdepartmental communication processes.</li></ul>
Opera Cloud Expertise<ul><li>
Expert-level proficiency in Opera Cloud PMS.</li><li>
Manage room inventory, rate strategies, and availability controls.</li><li>
Audit reservations, routing instructions, crew/group billing setups, and direct bill accounts.</li><li>
Ensure profile integrity and enforce profile change standards.</li><li>
Train department leaders on system usage and reporting functionality.</li><li>
Leverage Opera reporting tools to analyze trends, identify opportunities, and mitigate risk.</li><li>
Oversee night audit compliance and financial reconciliation accuracy.</li></ul>
Front Office Leadership<ul><li>
Oversee all guest arrival and departure processes.</li><li>
Implement structured service standards and escalation procedures.</li><li>
Monitor upsell programs, pre-arrival planning, and VIP processes.</li><li>
Ensure proper handling of airline crew manifests and group rooming lists.</li><li>
Maintain strong guest recovery systems.</li></ul>
Shuttle &amp; Transportation Oversight<ul><li>
Oversee all hotel transportation operations, including airport, airline crew, and group transfers.</li><li>
Develop structured pickup and drop-off schedules aligned with airline manifests and group itineraries.</li><li>
Ensure built-in buffer systems to account for traffic, weather, and operational delays.</li><li>
Implement daily vehicle safety inspections and compliance documentation.</li><li>
Monitor shuttle productivity, fuel usage, and driver scheduling alignment with forecasted demand.</li><li>
Train drivers on time-sensitive airline operations, professionalism, and guest interaction standards.</li><li>
Ensure clear communication between Front Office and Shuttle teams regarding arrivals, delays, and manifest changes.</li><li>
Establish accountability systems to ensure on-time performance and guest satisfaction.</li><li>
Maintain safety compliance with DOT standards and company policies.</li></ul>
Housekeeping Operations<ul><li>
Build productivity systems aligned with MPOR/MPC targets.</li><li>
Implement structured inspection programs and room readiness tracking.</li><li>
Align scheduling with forecast and occupancy trends.</li><li>
Establish inventory control systems for linens and supplies.</li><li>
Ensure maintenance communication processes are clearly defined and followed.</li></ul>
Security &amp; Risk Management<ul><li>
Implement clear safety protocols and documentation standards.</li><li>
Oversee incident reporting processes and investigation procedures.</li><li>
Ensure compliance with key control, camera systems, and access policies.</li><li>
Develop emergency response and crisis management systems.</li><li>
Conduct regular safety audits and team training.</li></ul>
Financial &amp; Labor Accountability<ul><li>
Review daily labor reports and align staffing with forecast.</li><li>
Build labor management processes that protect service standards while controlling cost.</li><li>
Monitor departmental budgets and identify expense reduction opportunities.</li><li>
Partner with Finance on forecasting and performance analysis.</li></ul>
Leadership &amp; Culture<ul><li>
Develop department managers through coaching and structured accountability.</li><li>
Create measurable performance expectations.</li><li>
Drive a culture of ownership, urgency, and operational excellence.</li><li>
Lead by example with strong floor presence and proactive guest engagement.</li></ul>
Qualifications<ul><li>
5+ years of progressive leadership experience in a full-service hotel.</li><li>
Advanced, hands-on expertise in Opera Cloud PMS.</li><li>
Demonstrated experience building processes and operational systems.</li><li>
Strong financial acumen and labor management experience.</li><li>
Experience overseeing Front Office, Housekeeping, and Security.</li><li>
Proven ability to lead large teams in a fast-paced environment.</li></ul>
Ideal Leadership Profile<ul><li>
Process-oriented and detail-driven</li><li>
Strong problem solver</li><li>
Data-driven decision maker</li><li>
Calm under pressure</li><li>
Holds teams accountable while building culture</li><li>
Thrives in complex, high-volume environments</li></ul>
Additional Job Information/Anticipated
Pay Range
$85,000 - $95,000 and are eligible for a bonus plan
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

Director of Rooms

<div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.
Job Description
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.</li><li>
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.</li><li>
Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.</li><li>
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers&rsquo; guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.</li><li>
Minimize waste of supplies and amenities within all areas of housekeeping.</li><li>
May regularly assist with deep cleaning projects.</li><li>
Report needed repairs or unsafe conditions to supervisor.</li><li>
Handle all lost and found items according to established procedures.</li><li>
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>
Ensure compliance with federal, state and local laws regarding health and safety services.</li><li>
Perform other duties as assigned.</li></ul>
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
Some previous housekeeping experience preferred.</li><li>
Previous background from the extended stay industry preferred.</li><li>
Ability to speak, read, and write fluent English is preferred; other languages beneficial.</li><li>
Basic reading, writing and mathematical abilities are preferred.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Carrying, lifting or pulling items weighing up to 75 pounds.</li><li>
Will be required to regularly use commercial cleaning chemicals.</li><li>
Will be required to work mornings, evening, weekends, and holidays.</li></ul>
Additional Job Information/Anticipated
Pay Range
Hourly compensation range is $29.9045 - $39.8726. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Room Attendant

<div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Restaurant Bartender is a dynamic hospitality professional responsible for creating exceptional guest experiences through expert beverage preparation, attentive service, and genuine engagement. This role goes beyond mixing drinks &mdash; it sets the tone for the restaurant atmosphere. The Bartender crafts high-quality cocktails, provides table service when needed, maintains operational excellence behind the bar, and contributes to a vibrant, welcoming environment. 
 
The ideal candidate is knowledgeable, energetic, detail-oriented, and passionate about hospitality. They thrive in a fast-paced setting and understand that every interaction is an opportunity to create a memorable guest experience.
Job Description<h3 class="jobSectionHeader">
Guest Experience &amp; Service Excellence</h3><ul><li>
Greet every guest promptly with warmth and professionalism.</li><li>
Craft and serve alcoholic and non-alcoholic beverages with accuracy, consistency, and creativity.</li><li>
Take food and beverage orders and deliver items to tables as needed.</li><li>
Provide personalized recommendations based on guest preferences.</li><li>
Anticipate guest needs and resolve concerns quickly and professionally.</li><li>
Create an engaging, upbeat bar atmosphere that enhances the overall dining experience.</li></ul><h3 class="jobSectionHeader">
Beverage Expertise &amp; Quality</h3><ul><li>
Maintain thorough knowledge of all cocktails, spirits, wines, beers, and menu offerings.</li><li>
Prepare garnishes, syrups, mixers, and specialty ingredients to ensure efficiency during service.</li><li>
Stay current on industry trends and introduce new beverage ideas when appropriate.</li><li>
Ensure all beverages meet presentation and quality standards.</li></ul><h3 class="jobSectionHeader">
Operations &amp; Compliance</h3><ul><li>
Adhere to responsible alcohol service guidelines and verify legal drinking age.</li><li>
Accurately process cash and credit card transactions.</li><li>
Maintain cleanliness and organization of the bar, service stations, and assigned dining areas.</li><li>
Follow all food safety, sanitation, and workplace safety procedures.</li><li>
Assist with inventory counts, restocking, and supply management.</li><li>
Operate and maintain bar equipment properly.</li></ul><h3 class="jobSectionHeader">
Team Collaboration</h3><ul><li>
Communicate effectively with kitchen staff, servers, and management to ensure smooth service flow.</li><li>
Support team members during high-volume periods.</li><li>
Assist in training and mentoring new bartenders and servers.</li><li>
Contribute to a positive, respectful team environment.</li></ul><h3 class="jobSectionHeader">
Revenue &amp; Performance</h3><ul><li>
Upsell premium beverages, specialty cocktails, and featured menu items.</li><li>
Promote daily specials and seasonal offerings.</li><li>
Support cost control through proper pouring, waste reduction, and inventory awareness.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Previous bartending experience in a high-volume restaurant or bar required.</li><li>
Strong knowledge of spirits, cocktails, wine, and beer.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to multitask and remain composed under pressure.</li><li>
TIPS or similar alcohol service certification preferred.</li><li>
Availability to work evenings, weekends, and holidays.</li><li>
Passion for hospitality and guest engagement.</li></ul><h2 class="jobSectionHeader">
Physical Requirements</h2><ul><li>
Ability to stand and walk for extended periods.</li><li>
Ability to lift and carry up to 40 lbs (cases of liquor, trays, supplies).</li><li>
Manual dexterity for precise drink preparation and service.</li><li>
Ability to work in a fast-paced environment.</li></ul>
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Outlet Bartender

<div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Front Desk technology systems and in-house guest relations during their shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
Position Title: Front Desk Agent
Location: Sonesta Denver Downtown
Department: Front Office
Reports To: Director of Rooms
Type: Non-Exempt (Hourly)
Pay Range: $20.00 to $21.00 per hour
Application Deadline: March 21st, 2026
Position Summary
The Front Desk Agent (FDA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The FDA serves as the point person regarding the Front Desk technology systems and in-house guest relations during their shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel.
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</li><li>
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.</li><li>
Responsible to maintain the security of cash, credit card transactions, and guest information.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.</li><li>
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.</li><li>
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.</li><li>
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</li><li>
Issue, control and release guest safe-deposit boxes.</li><li>
Comply with federal, state and local laws regarding health, safety, and alcohol services.</li><li>
Perform other duties as assigned.</li></ul>
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
High School diploma or equivalent preferred.</li><li>
One year of previous hotel experience, or retail customer service preferred.</li><li>
Ability to speak, read, and write fluent English; other languages beneficial.</li><li>
Professional verbal and written communication skills.</li><li>
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.</li><li>
Problem solving, reasoning, motivating, organizational and training abilities preferred.</li><li>
Experience with Microsoft Office and Opera systems preferred.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Carrying, lifting or pulling items weighing up to 50 pounds.</li><li>
Frequently handling objects and equipment.</li><li>
Standing for extended periods of time.</li><li>
Will be required to work mornings, evening, weekends, and holidays.</li></ul>
Additional Job Description
Pay: $20.00 to $21.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.
Application Deadline: This job posting will be closed on March 21st, 2026
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance (starting the first of the month after start date)</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li></ul><h2 class="jobSectionHeader">
Go Beyond @SonestaHotels</h2><h3 class="jobSectionHeader">
WHO WE ARE</h3>
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Pay: $20.00 to $21.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.
Application Deadline: This job posting will be closed on March 21st, 2026
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Front Desk Agent

Join Sonesta and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sonesta

About Company

Director of Rooms

Room Attendant

Outlet Bartender

Front Desk Agent