Qureos Mentor

Sonesta

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will be required to perform general administrative duties, but not limited to, contracts, meeting room logistics, group rooming lists, and compiling/updating reports as needed. The SC will also handle Social, Military, Education, Religious and Fraternity (SMERF) group blocks and meetings as guided by the Director of Sales.
Job Description
DUTIES AND RESPONSIBILITIES:
<ul><li>Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.</li>
<li>Develop and maintain assigned segmentation goals to achieve revenue targets for the hotel.</li>
<li>Develop and maintain relationships with key clients in order to produce targeted room night goals.</li>
<li>Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.</li>
<li>Communicate operational problems that impact the effectiveness of hotels sales performance.</li>
<li>Work with group prospecting websites as defined by the DOS and/or RSD.</li>
<li>Assist in creating and implementing hotel-level tactical sales plans that drive measurable occupancy, average rate, and extended stay business volume.</li>
<li>Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.</li>
<li>Act as &ldquo;Manager on duty&rdquo; as required.</li>
<li>Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.</li>
<li>Ensure compliance with federal, state and local laws regarding health, safety, food and alcohol services.</li>
<li>Perform other duties as assigned.</li>
</ul>QUALIFICATIONS AND REQUIREMENTS:
<ul><li>Previous background from the extended stay industry preferred.</li>
<li>Ability to speak, read, and write fluent English; other languages beneficial.</li>
<li>Professional verbal and written communication skills.</li>
<li>Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.</li>
<li>Problem solving, reasoning, motivating, organizational and training abilities.</li>
<li>Experience with Microsoft Office and Opera systems preferred.</li>
<li>Ability to travel including some overnight travel is required.</li>
<li>Valid driver&rsquo;s license required.</li>
<li>Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li>
<li>Carrying, lifting or pulling items weighing up to 25 pounds.</li>
<li>Frequently handling objects and equipment.</li>
</ul>Additional Job Information/Anticipated
Pay Range
Pay range is $27.00 to $29.00.
The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li></ul>
<ul><li>Health Savings Account with Company Match</li></ul>
<ul><li>401(k) Retirement Plan with Company Match</li></ul>
<ul><li>Paid Vacation and Sick Days</li></ul>
<ul><li>Sonesta Hotel Discounts</li></ul>
<ul><li>Educational Assistance</li></ul>
<ul><li>Paid Parental Leave</li></ul>
<ul><li>Company Paid Life Insurance</li></ul>
<ul><li>Company Paid Short Term and Long-Term Disability Insurance</li></ul>
<ul><li>Various Employee Perks and Discounts</li></ul>
<ul><li>Hospital Indemnity</li></ul>
<ul><li>Critical Illness Insurance</li></ul>
<ul><li>Accident Insurance</li></ul>
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas &ndash; all working towards fulfilling our simple mission: To wow every guest, team member, partner &amp; community we operate in by delivering quality, value &amp; amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Area Sales & Events Coordinator

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The On-Call Banquet Server is responsible for delivering exceptional food and beverage service during special events, meetings, and functions. This role supports event setup, service execution, and breakdown while maintaining a high level of professionalism and hospitality. Schedules vary based on business needs, and availability for evenings, weekends, and holidays is essential.
Job Description
<div><h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Set up banquet rooms according to event specifications, including tables, chairs, linens, place settings, and d&eacute;cor</li>
<li>Provide attentive and courteous service to guests during events, ensuring a positive experience</li>
<li>Serve food and beverages in accordance with established service standards (plated, buffet, or passed service)</li>
<li>Maintain knowledge of menu items, ingredients, and preparation methods to answer guest questions</li>
<li>Monitor guest needs and respond promptly to requests</li>
<li>Clear tables, remove dishes, and maintain cleanliness throughout the event</li>
<li>Assist with event breakdown and proper storage of equipment and supplies</li>
<li>Follow all health, safety, and sanitation guidelines</li>
<li>Collaborate with kitchen and event staff to ensure seamless service delivery</li>
<li>Adhere to company policies, dress code, and appearance standards</li>
</ul></div>Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Banquet Server ON CALL

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Provide exceptional bar service by preparing and serving beverages efficiently and courteously. Maintain bar cleanliness, manage inventory, handle cash transactions, and ensure compliance with hotel and legal standards.
 
 
The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.
Job Description
Qualifications
<ul><li>Minimum 21 years old</li>
<li>2+ years of experience as a bartender or barback</li>
<li>Food Handling Certificate</li>
<li>TIPS certification</li>
<li>Proficient in English (spoken and written)</li>
<li>Strong math, organization, and multitasking skills</li>
<li>Able to lift to 25 lbs. or more and stand for 8&ndash;10 hours</li>
<li>Experience with POS and basic computer systems</li>
</ul>Expected Hours of Work
<ul><li>Flexibility to work variable days, including weekends and holidays, is required.</li>
<li>Flexibility to work variable shifts (days, nights,) is essential.</li>
</ul>Key Responsibilities
<ul><li>Greet guests, take orders, and serve drinks and food using upselling techniques</li>
<li>Prepare beverages per recipe, including cocktails, coffee drinks, and wine service</li>
<li>Manage bar setup, cleanliness, restocking, and closing duties</li>
<li>Maintain inventory levels, track usage, place orders, and monitor waste</li>
<li>Ensure compliance with liquor laws, health regulations, and safety standards</li>
<li>Operate POS system, handle payments, and perform accurate cash handling duties</li>
<li>Provide guest information about menu items and hotel services</li>
<li>Handle guest complaints professionally to ensure satisfaction</li>
<li>Assist with private events, and other service areas as needed</li>
<li>Full Job Description will be given at interview</li>
</ul>Note:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Go Beyond @SonestaHotels
We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations&mdash;by being persistent, resilient, and constantly seeking new and creative ways to succeed. &quot;Doing the Right Thing&quot; and &quot;Going Beyond&quot; are the principles that guide our every action.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Bartender

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Provides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all Hotel employees on all human resources related topics as well as Sonesta and Hotel Culture and Values. Supports California Human Resources teams in all matters relating to HR and Employee/Labor Relations. Works with senior management supporting business goals and objectives.
Job Description
<div><div><ul><li>Job Description</li>
</ul>The focus of this role is to connect with hotel leadership and employees and motivate and inspire them to achieve results. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people, so the ability to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential.
The role has a variety of responsibilities and tasks and with at times conflicting responsibilities and tied deadlines. Since goals and desired results can quickly change, the job requires regularly meeting with and proactively establishing relationships with new groups and people. The ability to understand, quickly react, and motivate others to adapt to the changing organization is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.
Decisions will often have to be made in ambiguous situations under pressure and will generally need the ideas and advice of others. Details will need to be handled quickly and accurately. Good judgment is essential in the recruitment process as well as the employee relations process.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
<ul><li>Support the hotel&rsquo;s efforts in continuing to deliver outstanding guest services, employee engagement and financial profitability by ensuring the team has a clear understanding of accountability of expectations and results.</li>
<li>Lead the hotel in Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce.</li>
<li>Manage and resolve complex employee relations issues. Conducts timely, effective, thorough and objective investigations. Make recommendations to Corporate Human Resources regarding follow-up actions.</li>
<li>Ensure compliance with all Company policies and procedures, Federal, State, and Local employment requirements.</li>
<li>Responsible for completing and overseeing corporate compliance initiatives</li>
<li>Ensure that all managers are trained on the performance management process and related management programs and initiatives.</li>
<li>Coach, support and hold accountable managers for creating and maintaining a work environment with high morale and productivity.</li>
<li>Effectively deliver and support service training and efforts.</li>
<li>Responsible for all training relating to employee full cycle experience.</li>
<li>Where applicable manage labor relations processes and represent the hotel accordingly if required.</li>
</ul>What you will bring:
<ul><li>You will have 5 to 10 years of progressive HR leadership experience in the hotel industry including supporting multi-site HR teams. Minimum 5 years in a leadership role with understanding this will be a hands-on position.</li>
<li>Deep understanding of HR practices, policies, employment law and compliance.</li>
<li>Required highly proficient in HRIS systems (preferable Workday) and Microsoft Office Suite.</li>
<li>Strong knowledge and hands on experience in employee/labor relations, talent acquisition, performance management and talent development.</li>
<li>Demonstrated ability to handle multiple priorities in a fast-paced, demanding environment.</li>
<li>Highly approachable demeanor and effective communication leadership style.</li>
<li>Required college degree in a related field</li>
<li>Spanish speaker highly preferred</li>
</ul></div></div>Additional Job Information/Anticipated
Pay Range
<div>Pay Salary Range from $160,000 to $175,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.</div>
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the
Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</div>

Area Director of Human Resources

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.
Job Description
The Bartender sets the tone for Sonesta&rsquo;s mission of &ldquo;Wowing&rdquo; our guests with Amazing Moments. The role&rsquo;s primary responsibility is to welcome guests, take orders, prepare and serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Bartender must maintain supplies and follow established cleanliness and sanitation guidelines.
The ideal candidate has a passion for hospitality and providing exceptional guest service.
Additional Job Description
Work Environment
<ul><li>Must be able work in a fast-paced environment.</li>
<li>Majority of work takes place indoors.</li>
<li>Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.</li>
</ul>Physical Demands
<ul><li>Must be able work in a fast-paced environment.</li>
<li>Majority of work takes place indoors.</li>
<li>Must be able to tolerate extreme temperatures - i.e. freezers, loading dock.</li>
</ul>Expected Hours of Work
<ul><li>Must be flexible to work variable days of the week to include weekends and holidays.</li>
<li>Must be flexible to work variable shifts (days, nights, overnights).</li>
<li>Ten to twelve hour shifts sometimes required.</li>
</ul>.
Education and Experience
<ul><li>Experience as a Bartender required, preferably in a high-volume bar.</li>
<li>Experience with computerized cash registers preferred.</li>
<li>High school diploma or General Education Degree (GED) preferred.</li>
</ul>Principle duties and responsibilities (Essential Functions) include:
<ul><li>Greet, welcome, and interact with guests in a warm and friendly manner.</li>
<li>Take orders, prepare drinks according to recipes and serve all food and beverage requests in the bar.</li>
<li>Demonstrate complete knowledge of the food and beverage menu.</li>
<li>Prepare the bar for service by ensuring bar supplies, garnishes, utensils are properly set up in accordance with quality standards.</li>
<li>Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.</li>
<li>Adhere to all cash handling and credit card policies and procedures. Ensure that all drink orders from servers are accurately rung into the P.O.S. system.</li>
<li>Clean and reset the bar top and tables immediately after guests depart.</li>
<li>Complete all closing duties and reports assigned.</li>
<li>Secure all liquors, beers, wines, coolers, cabinets and storage areas.</li>
<li>Adhere to established safety and sanitation guidelines.</li>
<li>Adhere to uniform and grooming standards.</li>
<li>Perform other duties or projects as requested by management.</li>
</ul>Qualifications and Skills
<ul><li>Excellent organizational skills and attention to detail.</li>
<li>Able to work quickly without compromising quality.</li>
<li>Ability to work with minimal supervision and maintain a high level of performance.</li>
<li>Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.</li>
<li>Must be able to stand and exert fast-paced mobility for entire shift.</li>
<li>Ability to work cohesively with co-workers as part of a team.</li>
<li>Food handlers and TIPS certificates required.</li>
<li>Previous front-facing guest service experience required.</li>
<li>Must read, write and speak the English language fluently.</li>
<li>Ensure overall guest satisfaction.</li>
</ul>Additional Job Description
Qualifications and Skills
<ul><li>Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Able to work quickly without compromising quality.</li>
<li>Ability to work with minimal supervision and maintain a high level of performance.</li>
<li>Must be able to stand and exert fast-paced mobility for entire shift.</li>
<li>Ability to work cohesively with co-workers as part of a team.</li>
<li>Food handlers and TIPS certificates required.</li>
<li>Previous front-facing guest service experience required.</li>
<li>Must read, write and speak the English language fluently.</li>
<li>Experience with computerized cash registers preferred.</li>
</ul>Additional Job Information/Anticipated
Pay Range
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match (available the first day of the month after hire date)</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)</li>
<li>Free parking</li>
<li>Free shift meal</li>
<li>$60 Shoes for Crew credit per year</li>
<li>Fun, family environment</li>
<li>Sonesta Hotel Discounts (over 1,200 hotels world-wide)</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long-Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
</ul>All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Bartender/Server

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Promotes coffee consumption by educating customers; sells coffee and coffee grinding and brewing equipment, accessories, and supplies; prepares and serves a variety of coffee drinks, along with pastries and cookies.
Job Description
Key Job Functions<ul><li>Welcomes and greets every customer as they enter the outlet</li><li>Determine customer needs and appropriately suggest product with every customer to enhance service and meet sales goals</li><li>Follows Sonesta Service standards with every guest interaction</li><li>Prepares PJ's Coffee Cafe beverages according to standards in F&amp;B SOP Manual</li><li>Follows store policy and procedures for operational flow</li><li>Follows health, safety and sanitation guidelines for all products</li><li>Itemizes and totals check for service or totals takeout transaction on cash register and accepts payment</li><li>Follows Hotel's cash handling procedures and cash register policies</li><li>Stocks and replenishes merchandise and rotates stock</li><li>Performs cleaning tasks as assigned in daily opening and/or closing duties to maintain cleanliness standards</li><li>Maximize revenue and contribute to store sales goals by reducing waste and improving profits</li><li>Observes safety and security procedures; determines appropriate action beyond guidelines</li><li>Reports potentially unsafe conditions</li><li>Build solid relationship with your Colleagues</li><li>Treats colleagues with respect and dignity</li><li>Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.</li><li>Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.</li><li>Deliver Passionate &amp; Engaging Service to our Guests</li><li>You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations</li><li>You will consistently deliver our GUEST model:</li></ul>
o Greet or welcome everyone, warmly with a smile 
o Use eye and ear contact and guest&rsquo;s name 
o Establish/anticipate needs 
o Solve and own all requests/complaints 
o Thank everyone
Qualifications and Skills 
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.<ul><li>Track record of delivering exceptional guest or client experience</li><li>Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.</li><li>Strong communication skills</li><li>Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments</li><li>Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time</li><li>Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan</li><li>Ability to apply common sense understanding to carry out simple one- or two-step instructions</li><li>Ability to deal with standardized situations with only occasional or no variables.</li><li>Ability to operate in MICROS Food &amp; Beverage Management Operating System</li><li>Must be available to work various shifts including nights, week-ends and holidays</li><li>Valid ServSafe Food Handler Certificate required</li></ul> 
Education and/or Experience
 
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, reach, balance, stoop, kneel, talk, hear, taste and smell. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

PJ's Coffee Attendant

Join Sonesta and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.