Qureos Mentor

Sonesta

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this the GM will work directly with Sonesta Hotel, Resorts &amp; Cruises marketing, revenue management, sales, accounting, facilities, human resources teams and the shared services for information technology. procurement and other services that support the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. &amp; SonestA+ standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.</li><li>
Manage the direct sales activities of the hotel in partnership with the hotel&rsquo;s Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel&rsquo;s trade area. Directly supervise the hotel&rsquo;s Director of Sales &amp; Marketing and partner with the above sales support team to create and execute the hotel&rsquo;s sales and marketing plan to secure the fair market share of business for the hotel.</li><li>
Manage the overall seasonal demand strategy in partnership with the hotel&rsquo;s Regional Revenue Manager (RRM) with regard to room type and length of stay pricing. Work with the hotel&rsquo;s property management system (Opera Cloud) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.</li><li>
Regularly sell hotel rooms through direct client contact.</li><li>
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.</li><li>
Manage the Sonesta Hotels, Resorts, &amp; Cruises brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company&rsquo;s guest recognition program (Travel Pass) and the proper use of all logo and graphics standards.</li><li>
Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Director of Operations.</li><li>
Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Director of Engineering and Security. Ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel&rsquo;s annual capital and operations expense budget to improve and maintain the facility for guests and ownership.</li><li>
Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.</li><li>
Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company. Work with the Director of Finance on the identification of variances and communication to ownership on the hotel&rsquo;s financial condition.</li><li>
In partnership with the hotel&rsquo;s Director of Finance and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.</li><li>
In partnership with the hotel&rsquo;s Director of Human Resource and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel.</li><li>
In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel. This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.</li><li>
In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.</li><li>
Enforce hotel standards, policies, and procedures are in place within the hotel departments.</li><li>
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.</li><li>
Perform other duties as assigned.</li></ul>
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
Bachelor&rsquo;s degree in Hotel Administration, Business Administration or related field preferred.</li><li>
Three years as a General Manager, Director of Operations, and/or Director of Sales &amp; Marketing in full service hotels preferred.</li><li>
Ability to speak, read, and write fluent English; other languages beneficial.</li><li>
Professional verbal and written communication skills.</li><li>
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.</li><li>
Problem solving, reasoning, motivating, organizational and training abilities.</li><li>
Ability to prioritize and organize work assignments.</li><li>
Experience with Microsoft Office and Opera systems preferred.</li><li>
Ability to travel including some overnight travel is required.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Will be exposed to commercial cleaning chemicals</li><li>
Carrying, lifting or pulling items weighing up to 50 pounds.</li><li>
Frequently handling objects and equipment.</li><li>
Will be required to work mornings, evenings, weekends, and holidays as necessary.</li><li>
Experience with union and CBA's preferred.</li></ul>
Additional Job Information/Anticipated
Pay Range
Pay Range: 190k - 220k annually plus bonus ; Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

General Manager

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The PM Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk during the PM/evening shift. The PM Front Desk Agent serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their PM shift. The FDA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</li><li>
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.</li><li>
Responsible to maintain the security of cash, credit card transactions, and guest information.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.</li><li>
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.</li><li>
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.</li><li>
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</li><li>
Issue, control and release guest safe-deposit boxes.</li><li>
Comply with federal, state and local laws regarding health, safety, and alcohol services.</li><li>
Perform other duties as assigned.</li></ul>
Additional Job Information/Anticipated
Pay Range
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
High School diploma or equivalent required.</li><li>
One year of previous hotel experience, or retail customer service preferred.</li><li>
Previous experience in a full-service hotel is strongly preferred.</li><li>
Ability to speak, read, and write fluent English; other languages beneficial.</li><li>
Professional verbal and written communication skills.</li><li>
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.</li><li>
Problem solving, reasoning, motivating, organizational and training abilities preferred.</li><li>
Experience with Microsoft Office and Opera systems preferred.</li><li>
Will be required to obtain a ServSafe certification.</li><li>
May be required to obtain a TIPS certification.</li><li>
Valid driver&rsquo;s license required.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Carrying, lifting or pulling items weighing up to 50 pounds.</li><li>
Frequently handling objects and equipment.</li><li>
Standing for extended periods of time.</li><li>
Will be required to work PM/Evening shift, weekends, and holidays.</li></ul>
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

PM Front Desk Agent

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the Housekeeping Manager.
Job Description
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>
Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.</li><li>
Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.</li><li>
Respond to guests&rsquo; requests such as in a timely and efficient manner.</li><li>
Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.</li><li>
Report needed repairs or unsafe conditions to supervisor.</li><li>
Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.</li><li>
Minimize waste of supplies and amenities within all areas of housekeeping.</li><li>
Deliver lost and found items according to established procedures.</li><li>
May regularly assist with deep cleaning projects.</li><li>
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers&rsquo; guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.</li><li>
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>
Ensure compliance with federal, state and local laws regarding health and safety services.</li><li>
Perform other duties as assigned.</li></ul>
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
Some previous housekeeping experience preferred.</li><li>
Previous background from the extended stay industry preferred.</li><li>
Ability to speak, read, and write fluent English is preferred; other languages beneficial.</li><li>
Basic reading, writing and mathematical abilities are preferred.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Carrying, lifting or pulling items weighing up to 75 pounds.</li><li>
Will be required to regularly use commercial cleaning chemicals.</li><li>
Will be required to work mornings, evening, weekends, and holidays.</li></ul>
Additional Job Information/Anticipated
Pay Range
Pay ranges from $24.30 to $27. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the
Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</div></div></div></div></div></div>

Housekeeping House Attendant

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Office Manager sets the tone for Sonesta&rsquo;s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders. 
 
The Front Office Manager manages the daily operations of the Front Office staff. The role&rsquo;s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:<ul><li>
Manage day-to-day operations to ensure quality and standards meet the expectations of the guests and employees including check-in/checkout processes.</li><li>
Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).</li><li>
Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.</li><li>
Review resumes for arriving groups; organize and coordinates master accounts and group special requests.</li><li>
Maintain an appropriate inventory of supplies and operating equipment including ordering and receiving.</li><li>
Ensure all Sonesta safety and sanitation standards are adhered to.</li><li>
Respond to guest complaints and ensure proper follow-up is completed.</li><li>
Serve as &ldquo;Manager on Duty&rdquo; as required and respond to emergency situations as needed.<ul><li>
Maintain high standards of personal appearance and grooming.</li></ul></li></ul>
Strategy and Planning:
<ul><li>Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.</li><li>
Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.</li><li>
Coordinate projects that require floor condensing and room inventory changes.</li></ul>
Financial Management:<ul><li>
Achieve budgeted revenues, control labor costs &amp; expenses, and maximize profitability within all areas of the Front Office.</li><li>
Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.</li><li>
Maintain procedures for security of monies, credit and financial transactions, and guest security.</li><li>
Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.</li></ul>
Managing your Team:<ul><li>
Attract, hire, and motivate your team.</li><li>
Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions.</li><li>
Conduct pre-shift meetings with staff and review all information pertinent to the day&rsquo;s business.</li><li>
Monitor, measure, and recognize performance of employees, including promotion recommendations.</li><li>
Coach team by providing specific feedback to improve knowledge, skills and performance.</li><li>
Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.</li></ul>
Leading with Passion:<ul><li>
Utilize and collaborate with resources across different departments and corporate office.</li><li>
Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.</li><li>
Focus on the mission and well-being of the departments, hotel and company.</li><li>
Lead by example and operate with integrity and respect.</li><li>
Inspire your team to embrace and demonstrate Sonesta&rsquo;s core values and guest service standards.</li></ul>
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competence.<ul><li>
Excellent verbal and written communication skills.</li><li>
Excellent interpersonal and customer service skills.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Track record of delivering exceptional guest and client experience.</li><li>
Strong analytical and problem-solving skills.</li><li>
Strong supervisory and leadership skills.</li><li>
Extensive knowledge of hotel and hospitality industry.</li><li>
Proficient with Microsoft Word, Excel and PowerPoint.</li></ul>
Education and Experience
<ul><li>High school graduate, some college or equivalent.</li><li>
A 4-year college degree and at least 1 year of related experience is preferred.</li><li>
Supervisory experience required.</li><li>
You must have a minimum of 2 years&rsquo; experience as a Front Desk Manager.</li><li>
Experience in a hotel or a hospitality-related field preferred.</li><li>
Understanding of and previous experience in a union environment a plus.</li></ul>
Work Environment
<ul><li>The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.</li></ul>
Physical Demands
<ul><li>Must be able to exert more than 100 pounds of force occasionally, and/or more than 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.</li><li>
Frequent bending, kneeling, climbing, stooping and reaching throughout the facility.</li><li>
Ability to stand during the entire shift.</li></ul>
Expected Hours of Work
<ul><li>Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.</li><li>
Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.</li><li>
Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.</li><li>
Ten-to-twelve-hour shifts are sometimes required.</li></ul>
Travel:<ul><li>
No travel required.</li></ul>
Additional Job Information/Anticipated
Pay Range
$81,990 - $91,100 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

Front Office Manager

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:<ul><li>
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.</li><li>
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.</li><li>
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.</li><li>
Responsible to maintain the security of cash, credit card transactions, and guest information.</li><li>
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.</li><li>
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.</li><li>
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.</li><li>
Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.</li><li>
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.</li><li>
Issue, control and release guest safe-deposit boxes.</li><li>
Comply with federal, state and local laws regarding health, safety, and alcohol services.</li><li>
Perform other duties as assigned.</li></ul>
QUALIFICATIONS AND REQUIREMENTS:<ul><li>
High School diploma or equivalent required.</li><li>
One year of previous hotel experience, or retail customer service preferred.</li><li>
Previous background from the extended stay industry preferred.</li><li>
Ability to speak, read, and write fluent English; other languages beneficial.</li><li>
Professional verbal and written communication skills.</li><li>
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.</li><li>
Problem solving, reasoning, motivating, organizational and training abilities preferred.</li><li>
Experience with Microsoft Office and Opera systems preferred.</li><li>
Will be required to obtain a ServSafe certification.</li><li>
May be required to obtain a TIPS certification.</li><li>
Valid driver&rsquo;s license required.</li><li>
Frequently standing up, bending, climbing, kneeling, and moving about the facility.</li><li>
Carrying, lifting or pulling items weighing up to 50 pounds.</li><li>
Frequently handling objects and equipment.</li><li>
Standing for extended periods of time.</li><li>
Will be required to work mornings, evening, weekends, and holidays.</li></ul>
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

Front Desk Agent

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Job Overview: Attend food and beverage areas ensuring a high level of quality and consistency. Adhere to all health, sanitation, and cleanliness standards that meet state and local Health Board inspection, brand standard, and hotel requirements.
Job Description
Essential Duties &amp; Responsibilities:<ul><li>
Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from the buffet areas.</li><li>
Monitor area to ensure adequate supplies of food, beverage, trays, plates, utensils, napkins, condiments, etc. to serve all guests; replenish buffet items and areas as necessary.</li><li>
Welcome guests and respond to requests in a prompt and professional manner. Refer any serious matters to management.</li><li>
Maintain a clean, neat and well-organized work and buffet area, which may include but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles and clear tables as required.</li><li>
Check the working condition of equipment and machinery in accordance with specifications. Report to supervisor all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs.</li><li>
May operate dishwashing machine in accordance with manufacturer specifications and instructions and place clean dishes and utensils in assigned storage location.</li><li>
Promote teamwork and quality service through daily communication and coordination with other departments.</li><li>
Perform other duties as assigned.</li></ul>
Qualifications and Requirements:
Basic reading, writing and math skills and some food preparation experience preferred. Ability to speak and understand English required.
This Job requires ability to perform the following:<ul><li>
Carrying or lifting up to 50 pounds</li><li>
Standing up and moving about the kitchen and cafeteria</li><li>
Handling food, objects, products, and utensils</li><li>
Bending, stooping, kneeling</li></ul>
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Additional Job Information/Anticipated
Pay Range
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match (available the first day of the month after hire date)</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)</li><li>
Free parking</li><li>
Free shift meal</li><li>
$60 Shoes for Crew credit per year</li><li>
Fun, family environment</li><li>
Sonesta Hotel Discounts (over 1,200 hotels world-wide)</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long-Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li></ul>
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

Food Runner/Room Service - PT Weekends

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Financial Analyst, FP&amp;A will provide financial analysis, accounting coordination, and vendor management support for operational functions at Sonesta International Hotels. This role will play a strategic role in helping analyze corporate spend as well as certain hotel specific operational spend. This role will also play a tactical role in coordinating with accounting and accounts payable to ensure ongoing costs are properly coded for accounting and data analyses purposes.
Job Description
Principle duties and responsibilities (Essential Functions) include:<ul><li>
Coordinate with Accounting and Accounts Payable to improve the purchase requisition and invoice management process to be more streamlined and effective including coordination with vendors, as needed</li><li>
Assist departmental leadership in proper coding of invoices</li><li>
Assist departmental leadership in determination of monthly accruals</li><li>
Prepare monthly variance reports including actual results versus budget and forecast, for executive leaders and asset ownership and analyze key performance drivers</li><li>
Assist departmental leadership in the forecasting, budgeting, and long-term planning processes for certain operational functions, including both the hotel and corporate budgets</li><li>
Collect and analyze cost data and create ad-hoc forecasts as needed to provide insights into areas of risk and opportunity and influence business strategies</li><li>
Review trends to identify, communicate and take action on key business opportunities</li><li>
Develop and maintain strong cross-functional relationships with departmental leadership to understand, analyze, and recommend changes in cost structure and departmental allocations</li><li>
Leverage reporting tools to develop and maintain key financial and analytical report</li><li>
Lead key ad-hoc projects to support business decisions</li><li>
Other duties and special projects as assigned</li></ul>
Qualifications and Skills
<ul><li>3+ years of accounting or financial analysis management experience</li><li>
Bachelor&rsquo;s Degree in Accounting or Finance required; CPA is a plus</li><li>
Strong financial/cost analysis and budgeting/forecasting skills</li><li>
Outstanding knowledge of US GAAP</li><li>
Strong analytical and problem-solving capabilities</li><li>
Exceptional interpersonal skills</li><li>
Detail-oriented with attention to quality/accuracy</li><li>
Excellent data visualization skills</li><li>
Well-developed oral and written communication proficiency</li><li>
Must be able to apply critical thinking skills to the simultaneous management of multiple tasks and juggling of priorities</li><li>
Willingness to take full responsibility for tasks and projects</li><li>
Thorough knowledge of Excel and Powerpoint
</li><li>Yardi and/or OneStream experience preferred</li></ul>
Additional Job Information/Anticipated
Pay Range<div>
Pay Range: $80,000 to $90,000. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience.</div>
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

Financial Analyst, FP&A

Join Sonesta and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.