Qureos Mentor

Sonesta

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Director of Engineer &amp; Security (DOE) is the onsite leader of building, equipment and grounds condition and security of the hotel. This position will lead and/or perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. The DOE is responsible for maintaining a clean and organized maintenance shop and for the security of the hotel inventory and assets such as tools, supplies, furniture, fixtures, and equipment. The DOE&rsquo;s focus on guests and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel. This role is part of the Executive Leadership Team for the hotel.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
Manage day-to-day operations of the engineering &amp; security areas and staff to ensure the quality and standards are meeting the expectations of the customers and employees.
Implement and supervise the preventative maintenance of Mechanical/Electrical areas, public areas and Guest Rooms per established standards and schedules.
Confer with vendors to obtain product and service information such as price, availability and delivery schedule.
Process purchase requests for items needed by the Engineering department.
Manage contractors while onsite, supervise work as needed and make sure work was properly performed.
Inspect and evaluate the physical condition of facilities and recommend appropriate service improvements such as renovation, painting or furniture replacements.
Ensure the building exterior and parking garage, storage spaces are clean and well maintained.
Communicate with department leaders about maintenance needs and work orders and ensure work orders are completed in a timely manner.
Ensure pool is serviced, including making sure chemicals are properly adjusted and filters are cleaned.
Perform maintenance and repairs on malfunctioning systems and equipment
Coordinate, supervise, and perform preventive maintenance work.
Order, receive supplies and maintain inventory of supplies and operating equipment.
Review guest satisfaction survey results with employees.
Ensure all Sonesta safety and sanitation standards are adhered to.
Respond to guest complaints and ensure proper follow-up is completed.
Maintain high standards of personal appearance and grooming.
Perform any other job-related duties as assigned.
Strategy and Planning:
Ensure compliance with all service contracts. Ensure compliance with all statutory regulations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
Assist with development of the Capital budget.
Financial Management:
Participate in the management of the department&rsquo;s operating budget and assist in the development of the annual capital budget.
Achieve budgeted revenues, control labor costs and expenses.
Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
Managing your Team:
Interview, hire, train, and promote Engineering &amp; Security staff. Provide consistent feedback and recommend disciplinary action when appropriate.
Ensure employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.
Conduct pre-shift meetings with staff and review all information pertinent to the day&rsquo;s business.
Monitor, measure, and recognize performance of employees. Assist in the annual performance evaluations.
Coach team by providing specific feedback to improve knowledge, skills and performance.
Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
Leading with Passion:
Utilize and collaborate with resources across different departments and corporate office.
Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
Focus on the mission and well-being of the departments, hotel and company.
Lead by example and operate with integrity and respect.
Inspire your team to embrace and demonstrate Sonesta&rsquo;s core values and the guest service standards.
Physical Demands
The employee is frequently required to lift and/or move up to 50 lbs. and to move objects up to 100 lbs.
The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
Work is performed both inside and outside. Outside work can be performed in rain and warm temperatures. Work is also performed in both guest contact and non-guest contact areas.
Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment. Work involves using various tools, including tools that may be considered dangerous. Protective equipment and clothing will be required. Proper safety precautions specified by the tool manufacturer and/or OSHA must be followed.
Work may involve high voltage equipment and electric panels. Proper safety equipment includes but is not limited to the use of gloves that must be worn, at times for an extended period. All applicable OSHA and national and local electrical codes must be adhered to.
Expected Hours of Work
Must be flexible to work variable days of the week to include weekends and holidays.
Must be flexible to work variable shifts (days, nights, overnights).
Ten-to-twelve-hour shifts are sometimes required.
Education and Experience
High school diploma or equivalent required; 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major preferred.
A minimum of 5 years&rsquo; experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing and supervisory experience.
Previous experience in a hotel property or service industry preferable.
General knowledge of qualified trade such as HVAC, painter, electrician or plumber, carpentry is desirable.
Certification in at least one qualified trade is required.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Must be skilled in HVAC, electrical, carpentry, drywalling, painting, plumbing, roofing, and landscaping.
Must be Knowledgeable of local, state and federal regulations and safety standards.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Extensive knowledge of hotel and hospitality industry.
Proficient with Microsoft Word, Excel and PowerPoint.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Director of Engineer & Security

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Provide exceptional bar service by preparing and serving beverages efficiently and courteously. Maintain bar cleanliness, manage inventory, handle cash transactions, and ensure compliance with hotel and legal standards.
 
 
The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.
Job Description
Qualifications
<ul><li>Minimum 21 years old</li>
<li>2+ years of experience as a bartender or barback</li>
<li>Food Handling Certificate</li>
<li>TIPS certification</li>
<li>Proficient in English (spoken and written)</li>
<li>Strong math, organization, and multitasking skills</li>
<li>Able to lift to 25 lbs. or more and stand for 8&ndash;10 hours</li>
<li>Experience with POS and basic computer systems</li>
</ul>Expected Hours of Work
<ul><li>Flexibility to work variable days, including weekends and holidays, is required.</li>
<li>Flexibility to work variable shifts (days, nights,) is essential.</li>
</ul>Key Responsibilities
<ul><li>Greet guests, take orders, and serve drinks and food using upselling techniques</li>
<li>Prepare beverages per recipe, including cocktails, coffee drinks, and wine service</li>
<li>Manage bar setup, cleanliness, restocking, and closing duties</li>
<li>Maintain inventory levels, track usage, place orders, and monitor waste</li>
<li>Ensure compliance with liquor laws, health regulations, and safety standards</li>
<li>Operate POS system, handle payments, and perform accurate cash handling duties</li>
<li>Provide guest information about menu items and hotel services</li>
<li>Handle guest complaints professionally to ensure satisfaction</li>
<li>Assist with private events, and other service areas as needed</li>
<li>Full Job Description will be given at interview</li>
</ul>Note:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Go Beyond @SonestaHotels
We are an organization built on people, thoughts, and ideas, all working towards fulfilling our simple mission: to wow every guest, team member, partner, and community we operate in by delivering quality, value, and amazing hospitality. We will achieve our mission by being passionate about exceeding expectations&mdash;by being persistent, resilient, and constantly seeking new and creative ways to succeed. &quot;Doing the Right Thing&quot; and &quot;Going Beyond&quot; are the principles that guide our every action.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or qualifications for the job. This job description is subject to change at any time.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Bartender

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Provides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all Hotel employees on all human resources related topics as well as Sonesta and Hotel Culture and Values. Supports California Human Resources teams in all matters relating to HR and Employee/Labor Relations. Works with senior management supporting business goals and objectives.
Job Description
<div><div><ul><li>Job Description</li>
</ul>The focus of this role is to connect with hotel leadership and employees and motivate and inspire them to achieve results. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people, so the ability to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential.
The role has a variety of responsibilities and tasks and with at times conflicting responsibilities and tied deadlines. Since goals and desired results can quickly change, the job requires regularly meeting with and proactively establishing relationships with new groups and people. The ability to understand, quickly react, and motivate others to adapt to the changing organization is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.
Decisions will often have to be made in ambiguous situations under pressure and will generally need the ideas and advice of others. Details will need to be handled quickly and accurately. Good judgment is essential in the recruitment process as well as the employee relations process.
Job Description
Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
<ul><li>Support the hotel&rsquo;s efforts in continuing to deliver outstanding guest services, employee engagement and financial profitability by ensuring the team has a clear understanding of accountability of expectations and results.</li>
<li>Lead the hotel in Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce.</li>
<li>Manage and resolve complex employee relations issues. Conducts timely, effective, thorough and objective investigations. Make recommendations to Corporate Human Resources regarding follow-up actions.</li>
<li>Ensure compliance with all Company policies and procedures, Federal, State, and Local employment requirements.</li>
<li>Responsible for completing and overseeing corporate compliance initiatives</li>
<li>Ensure that all managers are trained on the performance management process and related management programs and initiatives.</li>
<li>Coach, support and hold accountable managers for creating and maintaining a work environment with high morale and productivity.</li>
<li>Effectively deliver and support service training and efforts.</li>
<li>Responsible for all training relating to employee full cycle experience.</li>
<li>Where applicable manage labor relations processes and represent the hotel accordingly if required.</li>
</ul>What you will bring:
<ul><li>You will have 5 to 10 years of progressive HR leadership experience in the hotel industry including supporting multi-site HR teams. Minimum 5 years in a leadership role with understanding this will be a hands-on position.</li>
<li>Deep understanding of HR practices, policies, employment law and compliance.</li>
<li>Required highly proficient in HRIS systems (preferable Workday) and Microsoft Office Suite.</li>
<li>Strong knowledge and hands on experience in employee/labor relations, talent acquisition, performance management and talent development.</li>
<li>Demonstrated ability to handle multiple priorities in a fast-paced, demanding environment.</li>
<li>Highly approachable demeanor and effective communication leadership style.</li>
<li>Required college degree in a related field</li>
<li>Spanish speaker highly preferred</li>
</ul></div></div>Additional Job Information/Anticipated
Pay Range
<div>Pay Salary Range from $160,000 to $175,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.</div>
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the
Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</div>

Area Director of Human Resources

<div>We&rsquo;re Sonesta International Hotels.
 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Bartender is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the social venues of the hotel. The bartender sets-up, services, and breaks-down the bar area ensuring a high level of quality, consistency and service.
Job Description
The Bartender sets the tone for Sonesta&rsquo;s mission of &ldquo;Wowing&rdquo; our guests with Amazing Moments. The role&rsquo;s primary responsibility is to welcome guests, take orders, prepare and serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Bartender must maintain supplies and follow established cleanliness and sanitation guidelines.
The ideal candidate has a passion for hospitality and providing exceptional guest service.
Additional Job Description
Work Environment
<ul><li>Must be able work in a fast-paced environment.</li>
<li>Majority of work takes place indoors.</li>
<li>Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.</li>
</ul>Physical Demands
<ul><li>Must be able work in a fast-paced environment.</li>
<li>Majority of work takes place indoors.</li>
<li>Must be able to tolerate extreme temperatures - i.e. freezers, loading dock.</li>
</ul>Expected Hours of Work
<ul><li>Must be flexible to work variable days of the week to include weekends and holidays.</li>
<li>Must be flexible to work variable shifts (days, nights, overnights).</li>
<li>Ten to twelve hour shifts sometimes required.</li>
</ul>.
Education and Experience
<ul><li>Experience as a Bartender required, preferably in a high-volume bar.</li>
<li>Experience with computerized cash registers preferred.</li>
<li>High school diploma or General Education Degree (GED) preferred.</li>
</ul>Principle duties and responsibilities (Essential Functions) include:
<ul><li>Greet, welcome, and interact with guests in a warm and friendly manner.</li>
<li>Take orders, prepare drinks according to recipes and serve all food and beverage requests in the bar.</li>
<li>Demonstrate complete knowledge of the food and beverage menu.</li>
<li>Prepare the bar for service by ensuring bar supplies, garnishes, utensils are properly set up in accordance with quality standards.</li>
<li>Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.</li>
<li>Adhere to all cash handling and credit card policies and procedures. Ensure that all drink orders from servers are accurately rung into the P.O.S. system.</li>
<li>Clean and reset the bar top and tables immediately after guests depart.</li>
<li>Complete all closing duties and reports assigned.</li>
<li>Secure all liquors, beers, wines, coolers, cabinets and storage areas.</li>
<li>Adhere to established safety and sanitation guidelines.</li>
<li>Adhere to uniform and grooming standards.</li>
<li>Perform other duties or projects as requested by management.</li>
</ul>Qualifications and Skills
<ul><li>Excellent organizational skills and attention to detail.</li>
<li>Able to work quickly without compromising quality.</li>
<li>Ability to work with minimal supervision and maintain a high level of performance.</li>
<li>Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.</li>
<li>Must be able to stand and exert fast-paced mobility for entire shift.</li>
<li>Ability to work cohesively with co-workers as part of a team.</li>
<li>Food handlers and TIPS certificates required.</li>
<li>Previous front-facing guest service experience required.</li>
<li>Must read, write and speak the English language fluently.</li>
<li>Ensure overall guest satisfaction.</li>
</ul>Additional Job Description
Qualifications and Skills
<ul><li>Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Able to work quickly without compromising quality.</li>
<li>Ability to work with minimal supervision and maintain a high level of performance.</li>
<li>Must be able to stand and exert fast-paced mobility for entire shift.</li>
<li>Ability to work cohesively with co-workers as part of a team.</li>
<li>Food handlers and TIPS certificates required.</li>
<li>Previous front-facing guest service experience required.</li>
<li>Must read, write and speak the English language fluently.</li>
<li>Experience with computerized cash registers preferred.</li>
</ul>Additional Job Information/Anticipated
Pay Range
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match (available the first day of the month after hire date)</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)</li>
<li>Free parking</li>
<li>Free shift meal</li>
<li>$60 Shoes for Crew credit per year</li>
<li>Fun, family environment</li>
<li>Sonesta Hotel Discounts (over 1,200 hotels world-wide)</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long-Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
</ul>All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
<ul><li>Medical, Dental and Vision Insurance</li>
<li>Health Savings Account with Company Match</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Paid Vacation and Sick Days</li>
<li>Sonesta Hotel Discounts</li>
<li>Educational Assistance</li>
<li>Paid Parental Leave</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short Term and Long Term Disability Insurance</li>
<li>Various Employee Perks and Discounts</li>
<li>Hospital Indemnity</li>
<li>Critical Illness Insurance</li>
<li>Accident Insurance</li>
</ul>Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div>

Bartender/Server

<div></div><div><div><div><div><div><div>We&rsquo;re Sonesta International Hotels. 
The 8th largest hotel company in the U.S.&mdash;and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta&rsquo;s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive&mdash;bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
Promotes coffee consumption by educating customers; sells coffee and coffee grinding and brewing equipment, accessories, and supplies; prepares and serves a variety of coffee drinks, along with pastries and cookies.
Job Description
Key Job Functions<ul><li>Welcomes and greets every customer as they enter the outlet</li><li>Determine customer needs and appropriately suggest product with every customer to enhance service and meet sales goals</li><li>Follows Sonesta Service standards with every guest interaction</li><li>Prepares PJ's Coffee Cafe beverages according to standards in F&amp;B SOP Manual</li><li>Follows store policy and procedures for operational flow</li><li>Follows health, safety and sanitation guidelines for all products</li><li>Itemizes and totals check for service or totals takeout transaction on cash register and accepts payment</li><li>Follows Hotel's cash handling procedures and cash register policies</li><li>Stocks and replenishes merchandise and rotates stock</li><li>Performs cleaning tasks as assigned in daily opening and/or closing duties to maintain cleanliness standards</li><li>Maximize revenue and contribute to store sales goals by reducing waste and improving profits</li><li>Observes safety and security procedures; determines appropriate action beyond guidelines</li><li>Reports potentially unsafe conditions</li><li>Build solid relationship with your Colleagues</li><li>Treats colleagues with respect and dignity</li><li>Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.</li><li>Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.</li><li>Deliver Passionate &amp; Engaging Service to our Guests</li><li>You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations</li><li>You will consistently deliver our GUEST model:</li></ul>
o Greet or welcome everyone, warmly with a smile 
o Use eye and ear contact and guest&rsquo;s name 
o Establish/anticipate needs 
o Solve and own all requests/complaints 
o Thank everyone
Qualifications and Skills 
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.<ul><li>Track record of delivering exceptional guest or client experience</li><li>Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.</li><li>Strong communication skills</li><li>Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments</li><li>Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time</li><li>Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan</li><li>Ability to apply common sense understanding to carry out simple one- or two-step instructions</li><li>Ability to deal with standardized situations with only occasional or no variables.</li><li>Ability to operate in MICROS Food &amp; Beverage Management Operating System</li><li>Must be available to work various shifts including nights, week-ends and holidays</li><li>Valid ServSafe Food Handler Certificate required</li></ul> 
Education and/or Experience
 
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, reach, balance, stoop, kneel, talk, hear, taste and smell. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Health Savings Account with Company Match</li><li>
401(k) Retirement Plan with Company Match</li><li>
Paid Vacation and Sick Days</li><li>
Sonesta Hotel Discounts</li><li>
Educational Assistance</li><li>
Paid Parental Leave</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short Term and Long Term Disability Insurance</li><li>
Various Employee Perks and Discounts</li><li>
Hospital Indemnity</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li></ul>
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.</div></div></div></div></div></div>

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