Qureos Mentor

Sopra Steria

<div><p>SOC Analyst Senior Cyber Security Engineer</p><div></div><ul><div>
Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div><b>
About Sopra Steria</b><br>
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of &euro;5.8 billion.<br>
<b>The world is how we shape it.</b></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Position</b>: SOC Analyst<br>
<b>Experience: </b>2 Years- 4 Years<br>
<b>Location:</b> Noida preferred, open for Chennai</p><p></p><p><b><br>
Role Requirement</b>- The required candidate will be working with the onshore team (SSGermany) on ELK tool to build use cases in the security operations environment developing and implementing SIEM solutions, troubleshooting and optimizing ELK stack performance.</p><p></p><p><b><br>
Job Description:</b></p><ul><li><b>
Minimum 1-2 year experience working in security operations environment or 1-2 years&rsquo; experience in IT operations Data Centre, SOC/NOC.</b></li><li>
Experience in security orchestration, automation and response to create playbooks</li><li>
Create use cases, test use cases and runbooks &amp; documentation</li><li>
Ensure<b> threats</b> at customer environment are <b>detected </b>and notified in timely manner</li><li>
Identify and execute continuous improvements in monitoring</li><li>
Should know and be able to contribute to MSSP services (Managed Security Services Provider)</li><li>
Perform root cause analysis for any errors /deficiencies in use cases</li><li>
Ensure thorough knowledge of Protection of Personal Identifiable Information and GDPR</li></ul><p></p><p><b><br>
Skills</b></p><ul><li>
Knowledge of <b>Elastic SIEM tool is mandatory, along with scripting and basic DevSecOps skills</b></li><li><b>
SIEM &ndash; ELK(mandatory), QRadar / Splunk / MS Sentinel &amp; Defender / SentinelOne IR / Qualys VM path</b></li><li>
Good understanding of <b>key customer infrastructure components &ndash; Server, Router, Proxy, WAF, Firewall, AWS Cloud Secuirty.</b></li><li>
Ability to learn new skills and adopting new technologies and work collaboratively in an international context.</li><li>
Capability to understand and work in a complex environment and concern for quality and detail.</li><li>
Ability to synthesize and analyze a variety of contexts and manage customer confidentiality.</li><li>
Good communication, customer centric and ability to understand customer business impact related to the activity.</li><li>
Good understanding of networking concepts and operating systems</li><li>
Knowledge on ITIL basic practice</li></ul><p></p><p><b><br>
At least one Certification Preferred
</b></p><ul><li>Elastic Data Analyst certificate (Observability Engineer, Elastic Search Engineer) or equivalent</li><li>
Certified SC-200: Microsoft Security Operations Analyst</li><li>
SC-900: Microsoft Security, Compliance, and Identity Fundamentals certified</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p><b>
Qualification &amp; Certifications</b></p><p>
B.E. /B tech in I.T or Computer Engineering.</p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Additional Information</b></h2></div><div><p>
European Shift</p><div></div><p>
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>
All of our positions are open to people with disabilities.</p></div></div></div></div></div><p></p>

SOC Analyst Senior Cyber Security Engineer

<div><div>Company Description</div><p><br>
Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of &euro;5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology. <b>The world is how we shape it. </b>For more information, visit us at www.soprasteria.com.</p><p><i>
Are you ready to take on the challenge with us?</i></p><p>
Join<b> Sopra Steria Aeroline</b> and become part of a forward-thinking team shaping the future of aerospace through digital innovation. If you are passionate about managing business accounts, aerospace technologies, and want to make a meaningful impact, we want to meet you! Apply now to embark on an exciting career with us.</p><div><br>
Job Description</div><div><br>
We are looking for a Senior SAP Functional Expert &ndash; Finance &amp; Controlling (FICO) with deep expertise in SAP S/4HANA Finance to lead our financial transformation initiatives.<br>
The ideal candidate will have hands-on experience with S/4HANA innovations (Universal Journal, Advanced Financial Closing, Central Finance, Group Reporting), strong knowledge of finance and controlling processes, and a passion for modernizing financial systems to enable real-time insights and operational excellence.<br>
<br>
Key Responsibilities:<br>
<ul><li>Lead the design, configuration, and optimization of SAP S/4HANA Finance (FI and CO modules) across global entities.</li><li>Translate complex finance and controlling business requirements into scalable S/4HANA solutions aligned with SAP Best Practices.</li><li>Drive the implementation of key S/4HANA innovations: Universal Journal (ACDOCA), New Asset Accounting, Margin Analysis (CO-PA), Advanced Financial Closing, Group Reporting / Consolidation, Central Finance (CFin) (if applicable)</li><li>Define and deliver functional specifications for custom developments, interfaces (APIs, BAPIs), and Fiori applications.</li><li>Manage integration between Finance and other S/4HANA modules: MM, SD, PP, PS</li><li>Support finance transformation initiatives: shared services, IFRS compliance, entity harmonization, faster close, real-time reporting.</li><li>Lead and participate in key phases: blueprinting, configuration, testing, training, mi-gration, cutover, and hyper care.</li><li>Collaborate with finance leadership, auditors, and IT architects to ensure system com-pliance, performance, and scalability.</li><li>Mentor and coach junior consultants and business users in S/4HANA Finance process-es.</li><li>Contribute during presales process and business growth.</li></ul></div><div><br>
Qualifications</div><ul><li><ul><li><br>
10+ years of SAP FICO experience, including at least 3+ years on SAP S/4HANA Finance.</li><li>Deep functional expertise in SAP FI (GL, AP, AR, Asset Accounting, Banking) and CO (Cost Center Accounting, Internal Orders, Product Costing, Profitability Analysis).</li><li>Proven experience delivering S/4HANA Finance projects (migration, greenfield, or brownfield).</li><li>Excellent understanding of financial reporting standards (IFRS/GAAP), closing process-es, and tax/legal compliance.</li><li>Solid integration knowledge with logistics, manufacturing, and HR modules.</li><li>Expertise in writing Functional Specifications (FS), configuration documents, and test scenarios.</li><li>Strong communication and business engagement skills at senior stakeholder level.</li></ul></li></ul><div><br>
Additional Information</div><p><br>
At Sopra Steria, we believe in rewarding your talent and supporting your growth. Here&rsquo;s what you can expect:</p><p><b>
Competitive Compensation</b></p><ul><li>
Attractive salary</li><li>
Annual performance bonus</li></ul><p><b>
Benefits That Matter</b></p><ul><li>
Health, dental, and vision coverage</li><li>
Life and long-term disability insurance</li><li>
Optional add-ons: Accidental, Telemedicine, and Critical Illness coverage</li></ul><p><b>
Time for You</b></p><ul><li>
3 weeks of vacation</li><li>
Sick leave and personal days</li></ul><p><b>
Perks &amp; Flexibility</b></p><ul><li>
Monthly transportation allowance</li><li>
Hybrid work environment</li><li>
All the equipment you need to succeed</li></ul><p><b>
Grow With Us</b></p><ul><li>
World-class training and development</li><li>
Clear paths for career advancement</li><li>
A caring, collaborative, and inclusive culture</li></ul><p><b>
Certified Excellence</b><br>
We&rsquo;re proud to be recognized as a <b>&ldquo;Great Place to Work&quot;</b></p><p></p><p><b><i><br>
We thank all applicants for showing an interest in this position. </i></b><b><i>Please note that only shortlisted candidates will be contacted for further steps in the selection process.</i></b></p><p><i>
Sopra Steria is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Our company works everyday to combat all forms of discrimination and promote a respectful working environment. We encourage applications from all qualified individuals, including women, visible minorities, Indigenous people, and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</i></p></div>

SAP Functional Consultant – Finance

<div><p>Oracle BI Technical Technical Lead</p><div></div><ul><div>
Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div><b>
About Sopra Steria</b><br>
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of &euro;5.8 billion.<br>
<b>The world is how we shape it.</b></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
1.Proficient in Oracle Analytics Cloud (OAC) and OBIEE and other Data Visualization Tools like Power BI , Tableau , Altryx</p><p>
2.Skilled in designing ,modeling , maintaining semantic models in OAC/OBIEE .</p><p>
3.Skilled in creating Workbooks/Data visualizations and BI Publisher reports.</p><p>
4.Data Warehousing Concepts : Strong understanding of data warehousing architecture, design principles, and best practices.</p><p>
5.Good knowledge of Role-Based Access Control (RBAC) and implementation of secure data access policies in BI Applications.</p><p>
6.Proficiency in writing and optimizing SQL queries and Report performances .</p><p>
7.Good to have hands-on experience with ETL tools such as ODI and Informatica</p><p>
8.Willingness to work in shifts (primarily UK) as per project or operational requirements.</p><p>
Total Experience Expected: 06-08 years</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><div>
BTech/MCA</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><p>
Work UK Shift</p><div></div><p>
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>
All of our positions are open to people with disabilities.</p></div></div></div></div></div><p></p>

Oracle BI Technical Technical Lead

<p>Are you passionate about people and delivering exceptional service?</p><p>Sopra Steria's Private Sector team is on the lookout for Customer Experience Specialists based near our Durham regional hub. You'll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a <strong>12-month fixed-term contract </strong>with real potential for growth.</p><p>If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you'll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.</p><p><strong>Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November. </strong></p><p><strong>We're proud to offer:</strong></p><ul><li><strong>Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available</strong>: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)</li><li>Initial 4-week training <strong>(Full Time)</strong>: Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing</li><li>Career progression opportunities</li><li>Flexible benefits tailored to your needs</li><li>Training and development to help you grow</li></ul><p><strong>What you'll be doing:</strong></p><ul><li>Handling incoming calls and identifying customer needs with empathy and accuracy</li><li>Resolving issues clearly and efficiently</li><li>Following compliance and regulatory guidelines</li><li>Managing complaints with professionalism</li></ul><p><strong>What you'll bring:</strong></p><ul><li>A strong customer focus and relationship-building mindset</li><li>Team spirit and a drive to contribute to a high-performing environment</li><li>Flexibility and adaptability in a changing landscape</li><li>Motivation for personal and professional growth</li></ul><p>If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!</p><p>Employment Type: Full-time, Part-time, Fixed Term Contract</p><p>Location: Durham</p><p>Security Clearance Level: BPSS</p><p>Internal Recruiter: Olly Walker</p><p>Salary: Up to £25,621</p><p>Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund</p><p>Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.</p><p><strong>Loved reading about this job and want to know more about us?</strong></p><p>Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.</p><p>Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.</p><p>We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.</p><p>If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.</p>

Customer Experience Specialist

<p>Are you passionate about people and delivering exceptional service?</p><p>Sopra Steria's Private Sector team is on the lookout for Customer Experience Specialists based near our Glasgow regional hub. You'll be supporting a major client in the financial services industry, helping resolve customer queries with care and professionalism. This is a <strong>12-month fixed-term contract</strong> with real potential for growth.</p><p>If you're looking to build a strong foundation in customer service and experience, this is a fantastic opportunity to develop your skills in a Great Place to Work Certified organisation. As a Customer Experience Advisor, you'll thrive in a fast-paced contact centre environment, where delivering outstanding service is at the heart of everything we do.</p><p><strong>Interviews will be held onsite across 29th - 31st of October with a start date of the 24th of November. </strong></p><p><strong>We're proud to offer:</strong></p><ul><li><strong>Full Time (37.5hrs)/Part Time (27.5hrs) and Condensed Shifts (37.5 hrs over 4 days) available</strong>: Shifts between 8.00am - 8.00pm, Monday to Sunday (including weekends)</li><li>Initial 4-week training <strong>(Full Time)</strong>: Monday to Friday, 9.00am to 5.00pm, combining classroom learning and job shadowing</li><li>Career progression opportunities</li><li>Flexible benefits tailored to your needs</li><li>Training and development to help you grow</li></ul><p><strong>What you'll be doing:</strong></p><ul><li>Handling incoming calls and identifying customer needs with empathy and accuracy</li><li>Resolving issues clearly and efficiently</li><li>Following compliance and regulatory guidelines</li><li>Managing complaints with professionalism</li></ul><p><strong>What you'll bring:</strong></p><ul><li>A strong customer focus and relationship-building mindset</li><li>Team spirit and a drive to contribute to a high-performing environment</li><li>Flexibility and adaptability in a changing landscape</li><li>Motivation for personal and professional growth</li></ul><p>If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you!</p><p>Employment Type: Full-time, Part-time, Fixed Term Contract</p><p>Location: Glasgow</p><p>Security Clearance Level: BPSS</p><p>Internal Recruiter: Olly Walker</p><p>Salary: Up to £25,621</p><p>Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund</p><p>Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.</p><p><strong>Loved reading about this job and want to know more about us?</strong></p><p>Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.</p><p>Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.</p><p>We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.</p><p>If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.</p>

<div><div>Company Description</div><p><b><br>
About Sopra Steria</b><br>
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of &euro;5.8 billion.<br>
<b>The world is how we shape it.</b></p><div><br>
Job Description</div><p><b><br>
Position: Service Desk Engineer-Service Support</b></p><p><b>
Total Experience Expected: 1-2 years</b></p><p><b>
Shifr: able to support </b><b>24/7</b><b>Night Shift</b></p><p><b>
Location: Noida (Work From Office)</b></p><p></p><p><b><br>
Role Requirement</b></p><p>
Provide support on the first line of the Global Shared Service Desk &amp; Monitoring to multiple external customers, assisting users with hardware, application, and software problems via phone, self-service, email, and chat. within the time specified by the agreed service levels.</p><p>
 <b>Mandatory Skills</b>:</p><ul><li>
Working knowledge of Operating Systems (Windows 10 &amp; Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications, etc.</li><li>
Excellent communication skills in French and English (written &amp; verbal)</li><li>
Knowledge of the ITIL framework and practices.</li><li>
Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to the appropriate technical teams.</li><li>
Categorize and record reported queries and provide solutions.</li><li>
Monitor issues from the start till resolution.</li><li>
Escalate, if needed, unresolved problems to a higher level of support</li><li>
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement.</li><li>
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.</li></ul><p><b>
Roles and Responsibilities:</b></p><ul><li>
handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with.</li><li>
Log details of all incidents: alerts/events and problems utilizing standard reporting methods.</li><li>
Provide first-line fixes, utilize relevant procedures, or escalate problems.</li><li>
Use the supplied checklists and ensure that the problems highlighted are followed up on.</li><li>
Maintain procedures that are compliant with ITIL, the company&rsquo;s quality management system.</li><li>
Knowledge of computers, IT infrastructure, Printers, MS Office products, networks, servers, etc., and their components.</li><li>
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.</li><li>
Experience in handling international (European &amp; US, and Asia Pacific Geographics) clients.</li><li>
Tracking and documenting any changes made to the KB article and creating of KB article.</li><li>
Handling checks and reports that should be sent to clients.</li><li>
Ability to work a flexible schedule outside of typical business hours.</li><li>
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents</li><li>
Ensure that the incident management documentation process is being performed at a high level of quality.</li><li>
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow</li><li>
Responsible for identifying potential problems and trends of repetitive Incidents.</li></ul><p></p><div><br>
Qualifications</div><p><br>
Any Stream Graduate</p><div><br>
Additional Information</div><div></div><p><br>
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>
All of our positions are open to people with disabilities.</p></div>

Service Desk Engineer-Service Support

<div><p>Service Desk Senior Engineer-Service Support</p><div></div><ul><div>
Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div><b>
About Sopra Steria</b><br>
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of &euro;5.8 billion.<br>
<b>The world is how we shape it.</b></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Position: Service Desk Engineer-Service Support</b></p><p><b>
Total Experience Expected: 1-2 years</b></p><p><b>
Shifr: able to support </b><b>24/7</b><b>Night Shift</b></p><p><b>
Location: Noida (Work From Office)</b></p><p><b>
Role Requirement</b></p><p>
Provide support on the first line of the Global Shared Service Desk &amp; Monitoring to multiple external customers, assisting users with hardware, application, and software problems via phone, self-service, email, and chat. within the time specified by the agreed service levels.</p><p>
 <b>Mandatory Skills</b>:</p><p>
Working knowledge of Operating Systems (Windows 10 &amp; Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications, etc.</p><ul><li>
Excellent communication skills in French and English (written &amp; verbal)</li><li>
Knowledge of the ITIL framework and practices.</li><li>
Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to the appropriate technical teams.</li><li>
Categorize and record reported queries and provide solutions.</li><li>
Monitor issues from the start till resolution.</li><li>
Escalate, if needed, unresolved problems to a higher level of support</li><li>
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement.</li><li>
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.</li><li>
Help Team leads manage the reports, queue, and take follow-up on backlogs.</li><li>
Prepare Knowledge articles, SOP, and training documents.</li></ul><p><b>
Roles and Responsibilities:</b></p><ul><li>
handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with.</li><li>
Log details of all incidents: alerts/events and problems utilizing standard reporting methods.</li><li>
Provide first-line fixes, utilize relevant procedures, or escalate problems.</li><li>
Use the supplied checklists and ensure that the problems highlighted are followed up on.</li><li>
Maintain procedures that are compliant with ITIL, the company&rsquo;s quality management system.</li><li>
Knowledge of computers, IT infrastructure, Printers, MS Office products, networks, servers, etc., and their components.</li><li>
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.</li><li>
Experience in handling international (European &amp; US, and Asia Pacific Geographics) clients.</li><li>
Tracking and documenting any changes made to the KB article and creating of KB article.</li><li>
Handling checks and reports that should be sent to clients.</li><li>
Ability to work a flexible schedule outside of typical business hours.</li><li>
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents</li><li>
Ensure that the incident management documentation process is being performed at a high level of quality.</li><li>
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow</li><li>
Responsible for identifying potential problems and trends of repetitive Incidents.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2></div><div><div>
Any Stream Graduate</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div></div><div><p>
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>
All of our positions are open to people with disabilities.</p></div></div></div></div></div><p></p>

Service Desk Senior Engineer-Service Support

Join Sopra Steria and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sopra Steria

ABOUT_COMPANY

SOC Analyst Senior Cyber Security Engineer

SAP Functional Consultant – Finance

Oracle BI Technical Technical Lead

Customer Experience Specialist

Customer Experience Specialist

Service Desk Engineer-Service Support

Service Desk Senior Engineer-Service Support