Abrar Admin

South Beach Group Hotels

<div>Job Title: Overnight Front Desk Agent 
Classification: Nonexempt
 
Department: Overnight Front Desk Agent 
Reports to: Front Desk Manager
 
Job Description
Summary/Objective
The Overnight Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service
</li><li>Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
</li><li>Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations.
</li><li>Help management applies the credit policy and guest billing policy.
</li><li>Actively participates in daily briefings and meetings
</li><li>Expected to conduct oneself in a discrete manner in all guest areas
</li><li>Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
</li><li>Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas
</li><li>Understand and communicate promotions and enhancements effectively with employees and guests.
</li><li>Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
</li><li>Offer to handle special arrangements during guest stay; coordinate future visits.
</li><li>Perform any other duties assign by his/her manager.
</li></ul>Qualifications
<ul><li>Previous front office, hotel, or customer service experience preferred
</li><li>Bi-Lingual Preferred
</li><li>Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred.
</li><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
</li><li>Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
</li><li>The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
</li><li>Ability to handle cash and credit transactions
</li><li>Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers
</li><li>Ability to multi task and handle stress in busy periods
</li></ul>Supervisory Responsibility
This position has no supervisory responsibilities.
Work environment
This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.
Required Education and Experience
<ul><li>A minimum of (2) year experience in Front Desk/Hotel environment.
</li><li>A minimum of (1) year experience in customer service background.
</li><li>College degree in hospitality, business administration or similar.
</li><li>Must be able to work independently and exercise good judgment to resolve issues.
</li><li>Flexible schedule. Able to work weekends and holidays.
</li><li>Must be able to stand for long periods of time.
</li><li>Excellent communication skills, both written and oral.
</li></ul>AAP/EEO Statement
The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.</div>

Overnight Front Desk Agent - Croydon Hotel

<div>Job Title: Bartender
 
Classification: nonexempt
 
Department: Restaurant
 
Reports to: Restaurant Manager/Supervisor
 
Job Description
Summary/Objective
South Beach Group Hotels is the largest chain of boutique hotels in Miami Beach. We are in search for a Bartender to provide timely, accurate and friendly service while preparing the highest quality beverages for our guests. The ideal candidate is passionate about the hospitality business.
Essential Functions
<ul><li>Mix, garnish and serve alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes.
</li><li>Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through your actions.
</li><li>Work with others to keep all areas cleaned and stocked to Company's standards at all times.
</li><li>Ring drink orders into computer immediately, collect money from guests for drinks served and provide change to the guest.
</li><li>Arrange bottles and glasses to maintain an attractive display in agreement with restaurant standards.
</li><li>Cleaning and stocking your bar after service has been completed to fit the needs of the next day bartender coming in after you.
</li><li>Place current bar tabs in front of Guests at all times.
</li><li>Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, looking directly at you, etc.), and acknowledge the guest so they know you will be right with them.
</li><li>Treating each customer as a friend and being personable with every client who walks in the door within 30 seconds.
</li><li>Responsible service of alcohol. Should a guest reach the state you do not feel they should drive, we will supply a taxi. Do not hesitate to ask for management intervention if necessary.
</li><li>Perform any other duties assign by his/her manager.
</li></ul>Qualifications
<ul><li>Proven working experience as a Bartender
</li><li>Excellent knowledge of in mixing, garnishing and serving drinks
</li><li>Knowledge of a second language (Spanish) will be considered a plus
</li><li>Positive attitude and excellent communication skills
</li><li>Ability to keep the bar organized, stocked and clean
</li><li>Relevant training certificate
</li><li>Must be able to pass Responsible Service of Alcohol Test with a score of 90% or better.
</li></ul>Supervisory Responsibility
This position has no supervisory responsibilities.
Work environment
This position operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.
Required Education and Experience
<ul><li>A minimum of (2) years of bar/restaurant experience.
</li><li>A minimum of (1) year of experience in a hotel environment.
</li><li>High school diploma or equivalent.
</li><li>Able to walk and stand during entire shift.
</li><li>Continuously reach, bend, lift, carry, stoop and wipe.
</li><li>Remain stationary for long periods of time.
</li><li>Frequent washing of hands.
</li></ul>AAP/EEO Statement
The hotel is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.</div>

Lead Bartender - Taco Beach Shack at Hollywood

Join South Beach Group Hotels and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

South Beach Group Hotels

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Overnight Front Desk Agent - Croydon Hotel

Lead Bartender - Taco Beach Shack at Hollywood