Qureos Mentor

South Middlesex Opportunity Council

<div><div><p><b>Summary:</b> Responsible for coordinating the range of clinical nursing services provided within assigned clinic. Works in coordination with the psychiatric Medical Director and provides psychopharmacological and related clinical intervention to clients through use of a range of treatment modalities.</p><p><b>
Why Work for SMOC?</b></p><ul><li>
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li>
Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li><li>
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li>
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li>
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li>
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul><p><b>
Primary Responsibilities:</b></p><ul><li>
Provides direct psychopharmacology, clinical consultation, and on-call services within the outpatient clinic.</li><li>
Provides psychoeducation in the areas of medication management as it relates to daily living and relevant medical education.</li><li>
Participates as a member of a multidisciplinary team in treatment planning on behalf of clients.</li><li>
Maintains appropriate levels of productivity and meets defined productivity standards.</li><li>
Maintains appropriate clinical documentation and completes in a timely manner.</li><li>
Interfaces with other community providers in the delivery of care to clients.</li><li>
May be involved in relevant clinical program development.</li><li>
May be involved in providing diagnostic assessment and psychotherapy intervention with clients.</li><li>
Observance of universal precautions.</li><li>
Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.</li><li>
Attend &amp; participate in engagement team meetings as necessary, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.</li><li>
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies &amp; procedures.</li><li>
Other duties as assigned.</li></ul><p><b>
Knowledge and Skill Requirements:</b></p><ul><li>
Masters in Psychiatric Nursing required</li><li>
Fluency in Spanish or Portuguese preferred</li><li>
Can practice independently / completed 2 years of supervised psychiatric practice</li><li>
RN, with current state license</li><li>
Certification as an Advanced Practice Nurse or Physician's Assistant</li><li>
Excellent organizational skills and strong attention to detail</li></ul><p></p><p><b><br>
Organizational Relationship:</b> Directly reports to Medical Director and Division Director. Direct reports of this position are none.</p><p><b>
Working Conditions:</b> As part of the responsibilities of this position, the Psychiatric Advanced Practice Nurse / Physician&rsquo;s Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.</p></div><br>
Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.<br>
35 Hours per week.</div>

Psychiatric Advanced Practice Nurse

<div><p><b>Summary:</b> Work in collaboration with the Managing Director of Community Support Services to provide coordination of the Common Ground front desk and oversee the three individual Shelters, Turning Point, Shadows and Roland&rsquo;s house.</p><p><b>
Why Work for SMOC?</b></p><div><ul><li>
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li>
Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li><li>
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li>
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li>
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li>
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul></div><p><b>
Primary Responsibilities:</b></p><div><ul><li>
Provide supervision and training for the Common Ground Resource Center (CGRC) front desk staff and the managers of the three single adult shelters.</li><li>
Ensure procedures and rules are up to date for the shelters. Work closely with the director of Community Support Services to look at the day-to-day operation.</li><li>
Review and monitor the collection of data.</li><li>
Coordinate the scheduling and coverage for the front desk. Work with a team to ensure the front desk procedure and aesthetic is engaging and welcoming.</li><li>
Participate in the managers meeting, and morning triage meetings.</li><li>
Participate in the front desk, MOD and task force meetings.</li><li>
Ensure that the front desk is always equipped with First Aid and Narcan supplies.</li><li>
Provide back up to the MOD coverage.</li><li>
Ensure strong collaboration and communication among other managers and Mangers of the Day to provide a safe environment.</li><li>
Work with the Special Project Manager to create a monthly data monitoring dashboard for Common Ground to capture important data that is integral to the everyday operations of the CGRC.</li><li>
Review the data entry related to CGRC on a regular basis to monitor timeliness and accuracy. Provide feedback to staff as needed to ensure and maintain excellent data quality.</li><li>
Work as the centralized point person for the congregate and residential programs around relief staff.</li><li>
Schedule and facilitate CPR and boundary trainings. Identify and coordinate other training opportunities.</li><li>
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.</li><li>
Attend &amp; participate in team meetings as requested and communicate effectively with clients and staff in other areas.</li><li>
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.</li><li>
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies &amp; procedures.</li><li>
Other duties as assigned.</li></ul></div><p></p><p><b><br>
Knowledge and Skill Requirements:</b></p><div><ul><li>
Bachelor's Degree in related field preferred.</li><li>
At least 5 years of high-level project or program experience, preferably in a non-profit or government office or program setting.</li><li>
Familiarity with housing, homelessness or equivalent social services issues and public policy research.</li><li>
Exceptional computer skills, including Microsoft Office, and database entry; high level of Excel, Access and Outlook proficiency.</li><li>
Excellent written and verbal communication skills.</li><li>
Excellent organizational skills with ability to handle multiple tasks simultaneously in a busy work environment.</li><li>
Ability to creatively solve problems in a fast-paced environment.</li><li>
Ability to work independently and in a team environment. Must be able to take initiative, prioritize, and complete a large volume of detail-oriented tasks quickly and accurately.</li><li>
Valid driver's license and good driving record required.</li></ul></div><p><b>
Organizational Relationship: </b>Directly reports to Director of Program Operations. Direct reports to this position are CGRC Engagement Specialist and two PT Coverage Staff.</p><p><b>
Physical Requirement: </b>Ability to drive and ability to ascend and descend stairs.</p><p><b>
Working Conditions:</b> Some travel is required. Flexibility with hours is required as some meetings may occur after hours. We manage residential properties that do not have elevators. As part of the responsibilities of this position, the Community Services Engagement Manager will have direct or incidental contact with clients served by SMOG in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.</p><p><b>
Remote Work Option: </b>Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Community Services Engagement Manager position is eligible to work from home <b>0-20%</b> of the week in scheduling coordination with the department manager.</p><br>
Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.<br>
35 Hours per week.</div>

Community Services Engagement Manager

<div><div><p><b>Summary:</b> Case Management services will include but not limited to; assisting veterans in creating a service plan, find and/or maintain suitable employment, budget development, nutrition, health care, mental health treatment and follow-up care, substance use counseling, providing advocacy and crisis intervention.</p><p>
These services will be provided with the primary goal to assist each person to obtain and sustain a permanent housing placement. A typical caseload would be 15 Veterans.</p><p><b>
Why Work for SMOC?</b></p><div><ul><li>
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li>
Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li><li>
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li>
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li>
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li>
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul></div><p><b>
Primary Responsibilities:</b></p><div><ul><li>
Work 1:1 with new placements to include: ensuring that units are ready and fully equipped/furnished prior to the arrival of the person, greeting the support service members at the unit, and conducting a tour and orientation to the unit and area upon the arrival of each placement.</li><li>
Complete an intake and needs assessment with each referral upon arrival, to go over the handbook and answer any questions they may have including: income/employment/education, budgeting/credit, behavioral health, food/nutrition, legal/CORI issues, health, and daily living skills.</li><li>
Establish a respectful relationship with each person and meet at least weekly to monitor the re-housing plan as required per the contract.</li><li>
Document all client meetings and attempted client meetings.</li><li>
Perform safety inspections on each unit using required inspection forms.</li><li>
Work closely with the persons care team to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.</li><li>
Support working persons by being flexible in scheduling weekly meetings to accommodate the person&rsquo;s work schedule, as pre-authorized by your direct supervisor or the Director of the program.</li><li>
Assess, evaluate, document and report adherence to Uniform Shelter Rules on a regular basis. Coordinate all services as required.</li><li>
Act as a liaison between shelter and community.</li><li>
Develop Rehousing Plan that is tailored to the unique needs and strengths of each person.</li><li>
Work with each person to develop and implement housing action plans.</li><li>
Support goal of housing search and work with Housing Search Worker to promote successful rehousing, including help with obtaining documentation needed for placement.</li><li>
Advocate on behalf of each person and attend administrative hearings, if required.</li><li>
Assist person in arranging transportation to and from housing related appointments and attend these appointments if the person is requesting your assistance.</li><li>
Set-up PT1 transportation if needed.</li><li>
Provide a copy of the bus schedule, cost, route and pickup, and drop-off schedules.</li><li>
Assist person in successfully transitioning to their own housing, including referring them to stabilization and sharing information with the stabilization worker if applicable.</li><li>
Maintain up-to-date case notes, telephone contact log and referrals to community-based services.</li><li>
Document activities and update information in required databases as required, including touch points, rehousing plans, and demographic information.</li><li>
Work collaboratively with providers; Department of Veterans Affairs/and or representative, to ensure coordination of services</li><li>
Uphold confidentially, set limits and monitor adherence re-housing plan.</li><li>
Attend regular team meetings.</li><li>
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.</li><li>
Attend &amp; participate in team meetings and case conferences as requested and communicate effectively with clients and staff in other areas.</li><li>
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.</li><li>
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies &amp; procedures.</li><li>
Other duties as assigned.</li></ul></div><p><b>
Knowledge and Skill Requirements:</b></p><div><ul><li>
Bachelor's Degree or a minimum of three years experience in Human Services or related field</li><li>
Sensitivity to low-income families of diverse backgrounds</li><li>
Ability to work independently</li><li>
Good written communication skills</li><li>
Valid driver's license and ability to meet our insurance standards</li><li>
Assessment, advocacy and case management skills</li><li>
Bilingual preferred</li></ul></div><p><b>
Organizational Relationship: </b>Directly reports to Program Manager. Indirectly reports to the Managing Director.</p><p><b>
Physical Requirement: </b>Ability to attend to light maintenance tasks. Ability to ascend and descend multiple flights of stairs. Must be able to accompany clients to appointments/interviews. Must be able to sit or stand for prolonged periods of time. Must be able to operate a computer and complete extensive paperwork.</p><p><b>
Working Conditions:</b> Desk space is provided in an office setting. Use of personal vehicle may be required, As part of the responsibilities of this position, the Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Department of Veterans Affairs. A successful background check is required.</p></div><br>
Tuesday through Saturday: 10:00AM - 6:00PM. Includes a 1-hour unpaid lunch break.
<br>
35 Hours per week.</div>

Case Manager, Veterans Program

<div><div><p><b>Summary:</b><b> </b>Provide case management services to assigned clients transitioning from emergency shelter into their own housing. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits. Provide coordinated housing search of private market rate housing as well as various subsidized housing programs. Develop and maintain relationships with outside landlords and community providers to assist in the identification of affordable housing options for families. The target population is families leaving/transitioning out of shelter. As stabilization caseloads vary, the Stabilization Case Manager may work as a Housing Search Specialist as determined by Division Director.</p><p><b>
Why Work for SMOC?</b></p><div><ul><li>
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.</li><li>
Employer-paid Life Insurance &amp; AD&amp;D and Long-Term Disability for full-time employees.</li><li>
Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.</li><li>
403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.</li><li>
Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.</li><li>
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.</li></ul></div><p><b>
Primary Responsibilities:</b></p><ul><li>
Provide case management services for clients exiting emergency shelter systems in an effort to successfully transition to enhanced self-sufficiency, beginning with a meeting between shelter staff and the family prior to the family exiting shelter to determine supports and services needed by the family to help them remain housed after leaving shelter.</li><li>
Establish a stabilization plan with each family, using the Stabilization touchpoint created in ETO, and update every 30 days until stabilization services have ended.</li><li>
Provide housing search assistance to clients without a voucher or subsidized housing, including applying and updating existing applications for public and private subsidized housing.</li><li>
Maintain up-to-date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) on a daily basis.</li><li>
Provide related information and referrals to community-based resources, including Fuel Assistance, Food Stamps, WIC, RAFT, food pantries, and other services that can assist the client in the maintenance of sustainable housing.</li><li>
Coordinate all services required by the stabilization plan.</li><li>
Work collaboratively with other SMOC staff on housing, employment search and stability as indicated in the stabilization plan.</li><li>
Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan.</li><li>
Maintain monthly phone contact and re-assess, evaluate and document adherence to the stabilization plan on a monthly basis.</li><li>
Support clients in their continued economic development planning.</li><li>
Assist clients in establishing positive relationships with the landlord. Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court.</li><li>
Maintain monthly phone contact with the landlord to confirm the family is paying rent and to identify any issues that may have arisen.</li><li>
If the tenancy is endangered for any reason, ensure that the client resolves the issue and retains the tenancy or assist the client in finding a sustainable housing alternative instead of returning to shelter.</li><li>
Conduct groups and workshops related to the clients&rsquo; needs as appropriate.</li><li>
As a mandated reporter, understand the requirements under 51A and report child incidences in accordance with agency and state requirements.</li><li>
Assist clients and families in arranging appointments and transportation.</li><li>
Provide client transportation as needed, using SMOC vehicles.</li><li>
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.</li><li>
Attend &amp; participate in team meetings as requested and communicate effectively with clients and staff in other areas.</li><li>
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.</li><li>
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies &amp; procedures.</li><li>
Other duties as assigned.</li></ul><p></p><p><b><br>
Knowledge and Skill Requirements:</b></p><div><ul><li>
Bachelor&rsquo;s Degree preferred, or a minimum of three years experience in Human Services or related field.</li><li>
Minimum one year assessment, advocacy and case management skills.</li><li>
Sensitivity to low-income people of diverse backgrounds.</li><li>
Excellent listening skills.</li><li>
Ability to work independently.</li><li>
Good written and verbal communication skills.</li><li>
Bi-lingual preferred (Spanish, Haitian Creole, and Portuguese are valued language skills).</li><li>
Must have valid driver&rsquo;s license, reliable transportation and meet insurance standards.</li></ul></div><p><b>
 </b><b>Organizational Relationship:</b></p><div><ul><li>
Directly reports to Program Manager.</li><li>
Direct reports of this position are none.</li></ul></div><p><b>
Physical Requirement:</b></p><ul><li>
Ability to drive a vehicle.</li><li>
Ability to ascend and descend stairs.</li><li>
Must be able to sit or stand for a prolonged period of time.</li><li>
Must be able to operate a computer and complete extensive paperwork.</li></ul><p><b>
Working Conditions:</b> Desk space is provided in an office setting. Some travel via employee&rsquo;s personal car is required. As part of the responsibilities of this position, the Stabilization Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.</p><p><b>
Hybrid Work Option: </b>Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.</p></div><br>
Monday through Friday: 8:00AM - 4:00PM. Includes a 1-hour unpaid lunch break.
<br>
35 Hours per week.</div>

Case Manager, Housing Stabilization

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South Middlesex Opportunity Council

About Company

Psychiatric Advanced Practice Nurse

Community Services Engagement Manager

Case Manager, Veterans Program

Case Manager, Housing Stabilization