Qureos Mentor

Southern California Edison

<div><p><b>Join the Clean Energy Revolution</b></p><p></p><p><br>
Become a <b>Communications Senior Specialist</b> at Southern California Edison (SCE) and build a better tomorrow. In this job, you&rsquo;ll help team members understand what matters most &mdash; by creating content that educates, inspires and connects, while spotlighting the people behind the power. You&rsquo;ll deliver communication plans, written articles, graphics/visuals, photography and videos across internal channels, including our weekly employee email, intranet, digital screens, internal social media and other platforms. You&rsquo;ll keep SharePoint pages fresh, edit content with digital tools, track what&rsquo;s working (and what isn&rsquo;t), and stay on the hunt for smarter, faster ways to deliver. You&rsquo;re curious, you ask great questions, and you can turn complex topics into relatable, engaging narratives. Quality matters &mdash; and we&rsquo;re always looking for ways to raise the bar. As a <b>Communications Senior Specialist</b>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Prepares correspondence and communication materials for business priorities based on the broader strategy guidelines for distribution.</li><li>
Creates specific content, visuals and initial drafts (such as newsletters, presentations, project communication materials, digital platforms and other documents) that align with the company's message.</li><li>
Manages communications vehicle(s) as necessary.</li><li>
Facilitates stakeholder engagement, handles inquiries and complaints, and assists with post engagement analysis.</li><li>
Liaises and coordinates with important partners, which could include internal colleagues and external stakeholders.</li><li>
Conducts data analysis, delivers insights and participates in learning sessions to make informed decisions for content development.</li><li>
Helps to develop communications plans, recommending specific tactics, distribution channels, timing and execution strategies, as well as monitoring campaign performance and reporting on results.</li><li>
Aids with communications initiatives, supports events and performs other communication tasks, including research and tracking communications trends.</li><li>
Reviews all materials and content for quality and brand alignment.</li><li>
Serves as a Public Information Officer (PIO) during Incident Management Team activations, playing a vital role in supporting our customers and communities during emergencies.</li><li>
When needed, incumbents in this job are required to serve as members of the Incident Management Team (IMT) to support emergency response and business continuity efforts. This essential function includes on‑call availability on a rotating basis (approximately every four to six weeks), the ability to work extended hours up to 12‑hour shifts during IMT activations, flexibility to work evenings, weekends, and holidays as operationally necessary during emergency events, readiness to report in person to the Irwindale location on short notice, completion and maintenance of required IMT training and qualifications, and the performance of assigned IMT duties that may differ from regular responsibilities. These requirements are considered essential functions of the role.</li><li>
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2>
</div><div><ul><li>Five or more years of experience in corporate communications within a corporate and/or agency environment.</li></ul></div></div></div><p></p><p><b><br>
Preferred Qualifications</b></p><p></p><div><br>
<ul><li>
Bachelor&rsquo;s degree in Public Relations, Journalism, Marketing or Communications.</li><li>
Experience writing and editing following AP Style and Smart Brevity principles.
</li><li>Experience developing communication plans.</li><li>
Experience developing multimedia, including photography, video and graphics for web.
</li><li>Understanding of content and communication trends and technology, especially focused on reaching employees.</li><li>
Experience using design software including Adobe Creative Cloud, especially Photoshop and Canva
</li><li>Experience using Microsoft Suite, including SharePoint, Viva Engage and web-based email delivery tools.
</li><li>Experience delivering complex topics into powerful narratives.</li><li>
Experience working in a team environment on multiple concurrent projects and able to meet deadlines.</li></ul></div><p></p><p><b><br>
Additional Information</b></p><br>
<p></p><ul><li>
This position&rsquo;s work mode is <b>hybrid. </b>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>
Position will require up to 30% traveling and being out in the field throughout the SCE service territory.</li><li>
This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.</li><li>
Relocation does not apply to this position.</li></ul><p></p><p><b><br>
About Southern California Edison</b></p><p></p><p><br>
The people at SCE don't just keep the lights on. Our mission is so much bigger. We&rsquo;re fueling the kind of innovation that&rsquo;s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you&rsquo;ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p></p><p><br>
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p></p><p><br>
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.</p></div>

Communications Senior Specialist

<div><p><b>Join the Clean Energy Revolution</b></p><p></p><p><br>
Become an <b>Account Management Senior Specialist</b> at Southern California Edison (SCE) and build a better tomorrow. In this job, you&rsquo;ll represent SCE and provide account management support/consultative sales to our mid-size commercial and industrial customers through resolution of customer care concerns including billing and outages, promoting SCE&rsquo;s Integrated Demand-Side Management (IDSM) programs, supporting Transportation Electrification (TE) and Distributed Energy Resources (DER) initiatives and driving customer satisfaction through telephone and virtual communication methods. As an <b>Account Management Senior Specialist</b>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Negotiates and enforces customer contracts and contract revisions.</li><li>
Collaborates with marketing, technical sales, product, and legal to ensure successful execution of new programs and services.</li><li>
Promotes product development activities to prospective and existing customers and provides customer feedback to product development for continuous improvements.</li><li>
Maintains up-to-date customer records including customer interactions, profiles, and account management activity.</li><li>
Manages all day-to-day sales efforts including development, qualification, and execution of sales opportunities through cold-outreach (direct/indirect) and introductions.</li><li>
Reviews and analyzes performance data as compared to peer set or competitors to gain insight into improvements required.</li><li>
Maintains and retains existing customers by proactively reaching out to existing accounts on a regular basis. Maintains ongoing customer relationships using account management principles to ensure customer satisfaction and develop future opportunities.</li><li>
Develops forecasts for accurate weekly, monthly, and quarterly targets.</li><li>
Oversees the mass analysis of customer bill impacts resulting from rate changes (i.e., NKAs).</li><li>
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2>
</div><div><ul><li>Five or more years of experience in account management.</li></ul></div></div></div><p></p><p><b><br>
Preferred Qualifications</b></p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Marketing, Engineering, Business, Economics, or a related field</li><li>
Experience working with agricultural customers (e.g., growers, processors, irrigation districts) with an understanding of ag operational and seasonal dynamics</li><li>
Knowledge of the San Joaquin Valley, including regional water considerations, agricultural load profiles, and economic drivers</li><li>
Experience with CRM (Customer Relationship Management) and enterprise systems such as C4C, SAP, and/or Salesforce</li><li>
Strong relationship‑building, communication (verbal and written), and negotiation skills</li><li>
Experience working with energy efficiency programs</li><li>
Experience working in the utility industry</li><li>
Experience developing and executing business plans, integrating work across functions, managing risk, and delivering high‑quality internal and external customer service</li><li>
Project management experience</li></ul><p></p><p><b><br>
Additional Information</b></p><br>
<p></p><ul><li>
This position&rsquo;s work mode is <b>hybrid. </b>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.</li><li>
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>
The primary work location for this position is Tulare.</li><li>
Relocation does not apply to this position.</li></ul><p></p><p><b><br>
About Southern California Edison</b></p><p></p><p><br>
The people at SCE don't just keep the lights on. Our mission is so much bigger. We&rsquo;re fueling the kind of innovation that&rsquo;s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you&rsquo;ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p></p><p><br>
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p></p><p><br>
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.</p></div>

Account Management Senior Specialist

Join Southern California Edison and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Southern California Edison

About Company

Communications Senior Specialist

Account Management Senior Specialist