Qureos Mentor

Southern Company

<div><p><b>Quality Assurance Automation Analyst</b></p>
<p><b>Location:</b> GPC HQ ( <b>Atlanta, GA)</b> or APC HQ <b>(Birmingham, AL)</b></p>
<p><b>Onsite 4 days/week.</b></p>
<p><b>Department Name:</b> Technology Organization, PD &amp; Customer Technology, Customer Engagement</p>
<p><b>Role Overview</b></p>
<p>The Technology Organization&rsquo;s Customer Engagement portfolio is seeking a Quality Assurance Analyst to support customer-facing web applications, internal tools, and APIs/middleware, including platforms such as the Property Manager Portal.</p>
<p>This role is embedded within agile scrum teams and is responsible for ensuring high-quality software delivery through a combination of manual testing, test automation, and proactive quality practices. Successful candidates bring strong analytical skills, attention to detail, and a collaborative mindset, with the ability to influence quality outcomes through early engagement and clear communication.</p>
<p>This is a hybrid position with an expectation of working onsite (Atlanta or Birmingham) four days per week, with one remote day.</p>
<p><b>Key Responsibilities</b></p>
<ul><li><div>Perform as an embedded QA member within a SAFe Agile framework, contributing to sprint planning, backlog refinement, PI objectives, and team-level quality outcomes
</div></li><li><div>Design, execute, and document manual test cases for customer-facing web applications, internal tools, and APIs/middleware</div></li>
<li><div>
Develop, maintain, and execute automated tests as part of an established automation framework</div></li>
<li><div>
Partner with Product Owners and Developers during backlog grooming and refinement to clarify requirements and define acceptance criteria</div></li>
<li><div>
Perform regression testing, release validation, and UAT support for production deployments</div></li>
<li><div>
Log, track, troubleshoot, and clearly document defects with sufficient detail to support efficient resolution</div></li>
<li><div>
Validate data integrity and mine test data using SQL queries as part of functional and integration testing</div></li>
<li><div>
Maintain testing artifacts and evidence to support traceability and quality validation</div></li>
<li><div>
Communicate testing progress, risks, and quality concerns clearly and proactively</div></li>
<li><div>
Contribute to continuous improvement of testing practices, tools, and processes</div></li>
</ul>
<p><b>Tools &amp; Technologies</b></p>
<ul><li><div><b>Agile &amp; Work Management</b> : SAFe Agile framework, Jira
</div></li><li><div><b>Test Management</b> : Xray integrated with Jira is a plus
</div></li><li><div><b>Test Automation:</b> Tricentis Tosca</div></li>
<li><div><b>
API Testing:</b> Postman</div></li>
<li><div><b>
Databases:</b> SQL for data validation</div></li>
<li><div><b>
Testing Focus:</b> Balanced manual and automated testing, incremental automation, regression and release validation</div></li>
</ul>
<p><b>Qualifications</b></p>
<ul><li><div>Bachelor&rsquo;s degree preferred, with emphasis in Computer Science, MIS, Engineering, or a related technology field</div></li>
<li><div>
2+ years of experience testing web applications and APIs</div></li>
<li><div>
Experience with structured software testing methodologies</div></li>
<li><div>
Experience with automated regression testing and application quality management tools</div></li>
<li><div>
Experience writing or reviewing SQL queries for data validation</div></li>
<li><div>
Experience working with Oracle Utilities Customer to Meter (C2M) is a plus</div></li>
<li><div>
Experience working in Agile/Scrum environments, SAFe experience is a plus
</div></li></ul><p><b>Certifications</b></p>
<ul><li><div>Tricentis Tosca experience</div></li>
<li><div>
Tricentis Tosca certifications (AS1 and AS2) preferred
</div></li></ul><p><b>Knowledge, Skills &amp; Attributes</b></p>
<ul><li><div>Strong analytical and problem-solving skills</div></li>
<li><div>
Excellent written and verbal communication skills</div></li>
<li><div>
Proactive quality mindset &mdash; identifies gaps and risks early</div></li>
<li><div>
Meticulous attention to detail and documentation</div></li>
<li><div>
Ability to manage multiple priorities and meet deadlines</div></li>
<li><div>
Comfortable working independently while collaborating closely with cross-functional teams</div></li>
<li><div>
Understanding of the Software Development Life Cycle (SDLC) and Agile processes</div></li>
</ul>
<p><b>Other Requirements</b></p>
<ul><li><div>Occasional night or weekend work may be required during releases</div></li>
<li><div>
Occasional travel may be required</div></li>
</ul>
<p><b>About Southern Company</b></p>
<p>Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .</p>
<p>Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process.</p>
<p>Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.</p>
<p>Job Identification: 17277</p>
<p>Job Category: Information Technology</p>
<p>Job Schedule: Full time</p>
<p>Company: Southern Company Services</p></div>

Quality Assurance Automation Analyst

<div><p><b>IT Supervisor &ndash; Contact Center &amp; My Account</b></p>
<p><b>JOB SUMMARY</b></p>
<p>This position is responsible for the GAS Contact Center, and My Account technology group within the customer technology pillar for Southern Company Gas applications used by GAS Distribution Operations for our state regulated Local Distribution Companies (LDCs). This includes full software development lifecycle of end-to-end Contact Center, and My Account technology program and project delivery, and Contact Center, and My Account technology production support and maintenance. This leader will drive a seamless Contact Center, and My Account delivery that will deliver technology that increases innovation and efficiency. This leader will ensure the GAS Contact Center, and My Account roadmap and technology portfolio align with the overall GAS Technology Delivery strategy, roadmap and goals including ensuring GAS Contact Center, and My Account Technology is simplified and readily supported. This role is responsible for ensuring operational excellence through continuous metric driven improvement providing highly reliable and high-quality technology solutions and support through appropriate design and highly engaged customer service. This position collaborates across Technology Organization (TO) leadership to ensure effective delivery. This leader is responsible for 10 - 14 IT (Information Technology) professionals, including ten (10) employees plus approximately four (4) contractors across various geographic locations. This position is responsible for managing a $1M - $5M annual technology budget with responsibility for a project portfolio of $1M &ndash; $5M.</p>
<p>The position requires business and technology acumen to drive solutions, support and progress that ensure the continued success of the portfolio. This leader influences through active participation in customer activities, and leverages business and technical resources from across the organization to ensure the timely delivery and support of effective business solutions. The position is responsible for the successful implementation and execution of new solution development. This leader will leverage current products for new solutions, influence consolidation and application rationalization. This position will influence simplification of solutions to minimize customization and improve supportability. This leader will also be responsible for the thought leadership on technology direction and decisions based on emerging technologies, industry trends, best practices, and sound business processes for certain business partners. This includes defining and supporting investments that enable the achievement of business objectives and advance the company&rsquo;s capabilities to provide a competitive advantage. This position is responsible for promoting and supporting the realization of what is possible with technology. In close partnership with GAS Business Operations Technology Services (BOTS), this position supports GAS business partners on the Customer Operations Technology Advisory Committee.</p>
<p>This position reports to the Director, GAS Customer Technology.</p>
<p><b>MAJOR JOB RESPONSIBILITIES</b></p>
<ul><li><div>Applies leadership and strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets of Southern Company Gas.</div></li>
<li><div>
Partners with business leaders across the organization and works closely with the technology organization to ensure resources and strategies are aligned to current and future needs of the business.</div></li>
<li><div>
Support and implements a comprehensive Customer Experience (CX) technology roadmap in the Contact Center and My Account area for the supported business.</div></li>
<li><div>
Drives innovation and leverages technology to create value and transform the business.</div></li>
<li><div>
Establishes and maintains excellent working relationships and partnerships with leadership throughout Southern Company Gas and external vendors and suppliers.
</div></li><li><div>Designs technology solutions that are common where possible and custom where it counts.</div></li>
<li><div>
Drives and simplicity of design to ensure highly available systems where needed and maintainability of the ecosystem.</div></li>
<li><div>
Creates an overall technology budget and manages financial performance.
</div></li><li><div>Hires, develops, rewards, and retains a highly qualified and diverse technology leadership team.</div></li>
<li><div>
Establishes and enforces appropriate technology and business policies, practices, and processes.</div></li>
<li><div>
Acts as a student of business and technology, anticipating future needs and directional shifts in both the technology and energy industries.</div></li>
<li><div>
Creates an environment that fosters accountability, innovation, and engagement at all levels.
</div></li></ul><p><b>JOB REQUIREMENTS</b></p>
<p><b>Education</b></p>
<ul><li>A degree in Computer Science or a related field is required. An advanced degree is desirable.</li>
</ul>
<p><b>Experience and Knowledge</b></p>
<ul><li><div>10 or more years of experience in IT, with at least 5 years of experience managing multiple, medium-to-large- sized and cross-functional teams.
</div></li><li><div>Comprehensive knowledge of information technology with an extensive understanding of application development technologies and methodologies.
</div></li><li><div>Broad knowledge of contact center software and business functions.</div></li>
<li><div>
Experience establishing and defining a comprehensive Contact Center, and My Account and roadmap that meets the strategic and operational objectives of the business.
</div></li><li><div>Broad knowledge of the utility business functions and an understanding of how the Technology Organization adds value to these organizations.
</div></li><li><div>Building strong leadership teams and high performing organizations.
</div></li><li><div>Leading and operating in a fast paced, real-time operational environment with changing business dynamics.
</div></li><li><div>Experience with Waterfall and Agile delivery.
</div></li><li><div>Broad understanding of System Development Lifecycle (SDLC).
</div></li><li><div>Solid foundation in information Technology Infrastructure Library (ITIL).
</div></li></ul><p><b>Skills</b></p>
<ul><li><div>The ability to lead and manage through change. Recognized as a change agent.</div></li>
<li><div>
Knowledgeable about current and future technology trends with the ability to scout and deploy industry-changing technology.</div></li>
<li><div>
Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, and with vendors/ suppliers.
</div></li><li><div>Demonstrated ability to influence key stakeholders and lead through influence.</div></li>
<li><div>
Team player with a collaborative approach to drive solutions for the good of Southern Company.</div></li>
<li><div>
Proven ability to drive efficiency through effective technology management.</div></li>
<li><div>
Ability to operate successfully in a regulated environment with an understanding and appreciation of risk, compliance, corporate policy and procedures, internal controls, and regulatory requirements.</div></li>
<li><div>
Demonstrated ability to connect the dots and apply sound business judgment.
</div></li><li><div>Ability to attract top talent and build high-performing teams. Demonstrated ability to lead, motivate and develop employees and future leaders.
</div></li><li><div>Recognized as an outstanding people manager with the ability to delegate responsibility effectively.</div></li>
<li><div>
Excellent oral and written communication skills, including communicating complex technical topics to various audiences.</div></li>
<li><div>
Excellent customer service skills that exhibit initiative and follow-through to meet customer commitments.</div></li>
<li><div>
Ability to synthesize large amounts of information, determine solutions, and make quality and timely decisions.</div></li>
</ul>
<p><b>About Southern Company</b></p>
<p>Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .</p>
<p>Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process.</p>
<p>Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.</p>
<p>Job Identification: 17199</p>
<p>Job Category: Information Technology</p>
<p>Job Schedule: Full time</p>
<p>Company: Southern Company Services</p></div>

IT Supervisor - Contact Center & My Account

<div><p><b>ASCEND Program Information</b></p>
<p>Southern Company is committed to building the future of energy for the customers who depend on us, the communities we serve and the industry we lead. The ASCEND program will transform how we do business, helping us elevate the customer experience, adapt to industry changes, and implement technology that offers new capabilities with more agility. It will involve implementing multiple applications, including the replacement of our meter data management (MDM) and customer service systems (CSS) with a new, Oracle customer information system (CIS) called customer to meter (C2M). Additionally, it includes implementing an advanced analytics platform (AAP), customer experience (CX) and customer engagement platform (CEP).</p>
<p>The new platform will be rolled out to Alabama Power, Georgia Power, and Mississippi Power this year. We are building an ASCEND organization dedicated to helping the electric operating companies realize the vision for a modernized, efficient, digital customer experience to deeply engage with our customers and provide a more personalized experience. ASCEND will be one of the most comprehensive Customer Service and Marketing transformation initiatives in our company&rsquo;s history.</p>
<p><b>JOB SUMMARY:</b></p>
<p>The Application Developer is responsible for system analysis and implementation of business shared services in support of integrations. The candidate needs to have in-depth, hands-on experience developing integrations for enterprise applications and deep knowledge of integration standards and best practices. In-depth Oracle Utilities Application Framework (OUAF), C2M Inbound Web Services, Java, and Groovy experience is a plus. The candidate should possess the capability of leading comprehensive integration solutions using OUAF as the core and provide technical consulting to management, business analysts, and technical associates, while working in coordination with internal architects, environment analysts and vendor partners. This position is responsible for the daily analysis and identification of system problems and the appropriate corrective actions. The role is also responsible for the stability, performance, and scalability of the C2M Inbound Web Services. The candidate is expected to be a reliable technical professional that can handle job responsibilities autonomously in a team environment and demonstrate the capability to be innovative and strategic.</p>
<p><b>JOB REQUIREMENTS:</b></p>
<ul><li><div>Degree in Computer Science, Engineering, or related field is desirable or equivalent combination of education and experience</div></li>
<li><div>
2 &ndash; 5 years hands-on experience implementing and supporting enterprise application integrations is preferred, ideally using OUAF and C2M Inbound Web Services</div></li>
<li><div>
Experience with REST and SOAP interfaces</div></li>
<li><div>
Excellent understanding of XML, XSD, XSLT, WSDL, and WSDL versioning best practices.</div></li>
<li><div>
Strong understanding of Service Oriented Architecture concepts.</div></li>
<li><div>
Experience with designing reusable, high performing object-oriented solutions.</div></li>
<li><div>
Working knowledge of a full software development lifecycle</div></li>
<li><div>
Excellent understanding of Enterprise RDBMS, ER Diagrams, and developing SQL programs.</div></li>
<li><div>
Strong analysis skills with ability to identify and document detailed business requirements</div></li>
<li><div>
Excellent root cause analysis skills &amp; problem-solving skills</div></li>
<li><div>
Excellent customer service skills</div></li>
<li><div>
Effectively organizes tasks, manages multiple priorities/details, and meets tight deadlines</div></li>
<li><div>
Effective communication (oral/written) and leadership skills for effective interaction between power users within business units and other IT counterparts</div></li>
<li><div>
Builds productive relationships with a focus on cooperation &amp; teamwork</div></li>
</ul>
<p><b>MAJOR JOB RESPONSIBILITIES:</b></p>
<ul><li><div>Deliver integration solutions leveraging the capability of C2M&rsquo;s OUAF Inbound Web Services for clients across application processes while adhering to the enterprise architecture, data security and data management standards</div></li>
<li><div>
Implement integration solutions leveraging tools within OUAF including Groovy, application scripting, REST and SOAP</div></li>
<li><div>
Diagnosing and troubleshooting issues leveraging middleware consoles, alerts, system logs, and other monitors and responding to errors and other problem conditions in a timely and effective manner to prevent unnecessary performance issues or other operational delays</div></li>
<li><div>
Consulting with middleware developers and architects as needed to facilitate business needs as well as debugging of interfaces</div></li>
<li><div>
Automating routine maintenance/administrative tasks wherever possible</div></li>
<li><div>
Supporting multiple production and support environments as well as several development and test environments for large projects</div></li>
<li><div>
Maintaining disaster recovery environments and procedures</div></li>
<li><div>
Support ongoing daily use of OUAF Inbound Web Services</div></li>
<li><div>
Ability to operate effectively in a team environment</div></li>
<li><div>
Communicate effectively and timely with customers, team members, and management</div></li>
<li><div>
Ensure Life Cycle status is maintained at appropriate levels</div></li>
<li><div>
Maintain an understanding of the data content and underlying data structures in the solution</div></li>
<li><div>
Adhere to Change Management policies and procedures</div></li>
<li><div>
Build effective relationships with peers, management, and customers</div></li>
</ul>
<p><b>About Southern Company</b></p>
<p>Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .</p>
<p>Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and beneﬁts will also be provided during the hiring process.</p>
<p>Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.</p>
<p>Job Identification: 17222</p>
<p>Job Category: Information Technology</p>
<p>Job Schedule: Full time</p>
<p>Company: Southern Company Services</p></div>

Application Developer

Join Southern Company and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Southern Company

About Company

Quality Assurance Automation Analyst

IT Supervisor - Contact Center & My Account

Application Developer