Qureos Mentor

Southwest Airlines

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Florida.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at VPS within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 01/22/2026

Supervisor Customer Service - VPS

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at LAX within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 01/22/2026

Supervisor Customer Service - LAX

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of South Carolina or North Carolina.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at MYR within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 01/22/2026

Supervisor Customer Service - MYR

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Texas.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at DAL within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 01/22/2026

Supervisor Customer Service - DAL

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: *** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Ohio.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Operations Agent position at CMH within the last 12 months.*** Pay & Benefits: Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love:
 Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 Job Summary
 Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/ DayWithOpsAgent
 
Additional details
 
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
 
Work schedules are bas ed on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, b ut there are also opportunities to trade shifts and find a schedule that works for you.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
 
Learn more about becoming an Operations Agent and check out the FAQs: careers.southwestair.com/operations-agent-workgroup
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Responsibilities
 Provides friendly service to and maintains positive relationships with all internal and external Customers
 Works in a cooperative spirit to ensure the success of our Company
 Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
 Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
 Handles Station AMS and radio communications traffic as needed
 Coordinates loading and unloading of aircraft by monitoring ramp activities
 Answers station operations' telephones
 Advises Gate Agents when boarding will begin
 Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
 Arranges for fueling of aircraft as required
 Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
 Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
 Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
 Operates boarding bridge, coordinates boarding and deplaning Customers
 Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
 Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
 Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
 Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
 Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
 Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
 Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
 Responsible for ground security and assuring operations follow security procedures
 May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
 Must be able to meet any physical ability requirements listed on this description
 May perform other job duties as directed by Employee's Leaders
 Knowledge, Skills and Abilities
 Ability to work well with others as part of a team, meet the public, and work under stressful situations
 Must be GSC qualified
 Must comply with DOT drug and alcohol testing program
 Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
 Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
 Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
 Must be aware of hazardous situations and be able to handle emergencies as needed
 Able to work under pressure and handle many functions at once with many different offices and/or groups of people
 Must work under tight time constraints to accomplish quick turns of aircraft
 Must possess good written and oral skills
 Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
 Must be able to effectively communicate verbally by telephone, face to face and public address systems
 Must be able to be alert to moving vehicles or aircraft and use radio equipment
 Must be able to communicate information and instructions verbally or via radio equipment Education
 No education requirement
 Experience
 Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
 Licensing/Certification
 Must be able to obtain a SIDA badge and meet all local airport requirements
 Must possess a valid state motor vehicle operator's license
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
 Physical Abilities
 Must be able to lift and move items of 70 pounds and/or more
 Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
 Must be able to carry heavy items up and down jetway stairs
 Must maintain the ability to wear prescribed uniforms
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 Ability to work shift work and/or overtime
 Foreign language skills are desirable, but not required
 
<ul>
<li>The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.</li>
</ul>
***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Pay Rate: $20.40
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 01/21/2026

Operations Agent - CMH

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Arizona.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Operations Agent position at PHX within the last 12 months.***
 
Pay & Benefits: 
Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent
 
Additional details
 
This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
 
New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
 
After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
 
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
 
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
Learn more about becoming an Operations Agent and the FAQs: careers.southwestair.com/operations-agent-workgroup
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Responsibilities
 
Provides friendly service to and maintains positive relationships with all internal and external Customers
 
Works in a cooperative spirit to ensure the success of our Company
 
Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
 
Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
 
Handles Station AMS and radio communications traffic as needed
 
Coordinates loading and unloading of aircraft by monitoring ramp activities
 
Answers station operations' telephones
 
Advises Gate Agents when boarding will begin
 
Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
 
Arranges for fueling of aircraft as required
 
Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
 
Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
 
Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
 
Operates boarding bridge, coordinates boarding and deplaning Customers
 
Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
 
Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
 
Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
 
Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
 
Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
 
Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
 
Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
 
Responsible for ground security and assuring operations follow security procedures
 
May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
 
Must be able to meet any physical ability requirements listed on this description
 
May perform other job duties as directed by Employee's Leaders
 
Knowledge, Skills and Abilities
 
Ability to work well with others as part of a team, meet the public, and work under stressful situations
 
Must be GSC qualified
 
Must comply with DOT drug and alcohol testing program
 
Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
 
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
 
Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
 
Must be aware of hazardous situations and be able to handle emergencies as needed
 
Able to work under pressure and handle many functions at once with many different offices and/or groups of people
 
Must work under tight time constraints to accomplish quick turns of aircraft
 
Must possess good written and oral skills
 
Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
 
Must be able to effectively communicate verbally by telephone, face to face and public address systems
 
Must be able to be alert to moving vehicles or aircraft and use radio equipment
 
Must be able to communicate information and instructions verbally or via radio equipment
 Education
 
No education requirement
 
Experience
 
Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
 
Licensing/Certification
 
Must be able to obtain a SIDA badge and meet all local airport requirements
 
Must possess a valid state motor vehicle operator's license
 
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
 
Physical Abilities
 
Must be able to lift and move items of 70 pounds and/or more
 
Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
 
Must be able to carry heavy items up and down jetway stairs
 
Must maintain the ability to wear prescribed uniforms
 
Other Qualifications
 
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 
Must be at least 18 years of age
 
Must be able to comply with Company attendance standards as described in established guidelines
 
Ability to work shift work and/or overtime
 
Foreign language skills are desirable, but not required
 
<ul>
<li>The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.</li>
</ul>
***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Pay Rate: $20.40
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 01/21/2026

Operations Agent - PHX (Part-Time)

Department: Supply Chain Management
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: 
As an Associate Enterprise SCM Category Manager, you'll play a pivotal role in shaping strategies that influence cost, service, and supplier performance across the business. You'll work closely with internal stakeholders, analyze spend and market trends, support negotiations that deliver long-term value, and assist in managing supplier relationships and contract execution. This role offers hands-on experience with data-driven decision-making and financial modeling, while providing exposure to the full sourcing lifecycle and collaboration with seasoned Category Managers and external partners.
 
Additional details
 
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Responsibilities
 
Serve on cross-functional teams to develop and execute sourcing and procurement strategies for internal customer needs in collaboration with other internal stakeholders
 
Support the development of effective supplier negotiation strategies and utilize innovative procurement solutions to maximize value to Southwest
 
Partner with primary internal customers to develop category reviews to gauge supplier performance and identify incremental value opportunities
 
Manage supplier relationships, risk factors and performance effectively through regular engagement with suppliers and internal customers
 
Evaluate total supplier value by aligning business needs with supplier capabilities, leveraging spend and volume of business
 
Drive sourcing process through an Electronic Procurement System or other similar methods; provide effective, and timely communication to Suppliers and Team throughout the sourcing process
 
Coordinate supplier presentations, demonstrations, or product testing; conduct site visits
 
Identify opportunities for cost savings and/or efficiencies in sourcing and work with cross-functional team to recommend alternative opportunities
 
Coordinate drafting and execution of contracts and manage administration of contracts and service agreements; ensure supplier is held accountable to contracted KPIs, rebates, reporting, and performance terms
 
Work with legal, tax, cybersecurity/data privacy and other internal stakeholders as needed to ensure contracts meet current guidelines and policies
 
May perform other job duties as directed by Employee’s Leaders
 
Knowledge, Skills and Abilities
 
Knowledge of market supply base, competitive landscape, industry trends, key issues, and assess potential business impacts following world events through effective research
 
Ability to obtain and disseminate information in any setting, and gain influence
 
Ability to identify problems and drive toward resolution; skilled in bringing others together to reconcile differences
 
Knowledge of leading negotiations with limited guidance; understands common negotiations tactics and can use them with preparation to help drive agreements in favor of the business
 
Ability to develop presentation materials; able to present to leadership with support from others
 
Skilled in leading cross-functional teams; successfully demonstrates ability to coach team members and help develop skills to meet organizational goals
 
Ability to understands and executes each step in the sourcing methodology to maximize value and service levels for the organization
 
Knowledge regarding the difference between the most common procurement contract types and when to use them effectively; knowledge of contract negotiation lifecycle
 
Skilled with financial models; able to perform should-cost scenarios and cost-benefit analysis techniques; familiar with using an Electronic Procurement System to facilitate RFx process
 
Ability to make edits to existing contracts; can rewrite sections of the contract based on results of negotiations with suppliers; may require limited support
 Education
 
Required: High School Diploma or GED
 
Experience
 
Intermediate-level experience, fully functioning broad knowledge in:
 
Economic/financial analysis, commodity management, and cross-functional team leadership
 
Leading small team projects or some larger interdepartmental projects with some senior Stakeholders
 
Preferred: Knowledge/Experience with Coupa or Ironclad
 
Licensing/Certification
 
N/A
 
Physical Abilities
 
Ability to perform work duties from limited space work station/desk/office area for extended periods of time
 
Ability to communicate and interact with others in the English language to meet the demands of the job
 
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 
Other Qualifications
 
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 
Must be at least 18 years of age
 
Must be able to comply with Company attendance standards as described in established guidelines
 
Pay & Benefits
 
Competitive market salary from $81,200 per year to $90,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
 
Benefits you’ll love
 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
 
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
 
Competitive health insurance for you and your eligible dependents (including pets)
 
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
 
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
 
<ul>
<li>Pay amount does not guarantee employment for any particular period of time.</li>
</ul>
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
 ***ProfitSharing contributions are subject to Retirement Savings Plan vesting
 schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 01/20/2026

Associate Enterprise SCM Category Manager

Join Southwest Airlines and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.