Qureos Mentor

Southwest Airlines

Department: Culture & Communications
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: 
Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Senior External Communications Specialist develops and executes communication plans, content, story curation, event planning and execution, and program management of external campaigns . They’ll collaborate with various stakeholders to support the e xternal Communications strategy and determine best practices surrounding content management and our Southwest brand. The S enior External Communication Specialist is detail-oriented and a skilled communicator ready to drive the future of Southwest Airlines .
 
Additional Details
 
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Responsibilities
 Able to distill multiple complex issues down to easily understandable and actionable messages for various stakeholders, including media, Employees, and Customers across a variety of internal and external channels
 Demonstrate knowledge of communication strategies, tactics and tools and an ability to leverage different communication methods to appeal to different audiences
 Plan external press events to announce Southwest news and maintain favorable public, media, and stockholder perceptions of the organization's accomplishments, results, and strategies
 Manage Executive Platforms for multiple Leaders, guiding presence and message for our internal and external channels
 Prepare media talking points, briefing materials, and media strategy documents for Leaders in preparation for local and national media interviews and external speaking engagements
 Serve as an External Spokesperson by responding to requests for information from the media and performing the research and writing necessary to provide external responses on behalf of the Company, including serving on the On Call Team
 Stay current with advancements and trends in communication and media
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills and Abilities
 Knowledge of traditional and social media landscapes, communication, and dissemination techniques and methods, including alternative ways to inform, engage, and influence via written, oral, and visual media
 Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 Skilled in understanding written sentences and paragraphs in work related documents
 Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others in a clear, concise manner
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem
 Ability to pitch media to effectively earn news stories
 Education
 Required: High School Diploma or GED
 Experience
 Intermediate-level experience, fully functioning broad knowledge in:
 Communications
 Indirectly leading cross-functional teams
 Working well with Team to accomplish shared goals
 Preferred: At least 3 years of experience in Public Relations or with a PR Agency
 Licensing/Certification
 N/A
 Physical Abilities
 Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and mobile device and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
Pay & Benefits: 
Competitive market salary from $71,450 per year to $79,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
<ul>
<li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)</li>
<li>Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**</li>
<li>Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***</li>
<li>Competitive health insurance for you and your eligible dependents</li>
<li>Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.</li>
<li>Explore more benefits you’ll love: https://careers.southwestair.com/benefits</li>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 09/08/2025

Sr External Communications Specialist

Department: People Learning & Development
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: Job Summary
 All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Human Resources (HR) Strategy Consultant supports our Purpose by working directly with internal Customers within our People, Learning, and Development (PLD) Department, analyzing and planning business strategy, and advising Customers on business, organization, and technology solutions. This role will be responsible for leading a Team working on a project(s) or coaching and teaching others to transfer knowledge. The HR Strategy Consultant brings critical problem solving, communication, and project management skills to an innovative space.
 
Additional details: 
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics .
 
Responsibilities
 Partner with Leadership, senior Team members, and Department SMEs to support various activities required in the ongoing development of the Company and Department strategic plans, associated portfolio, and implementation of strategic and transformative initiatives.
 Perform quantitative analyses, prepare presentation materials, interact with internal clients, and work to determine insights related to their part of the broader project.
 Collaboratively engage with numerous peers and Leaders across the Company to drive innovation, gather qualitative input, research relevant hypotheses, source data, etc. then synthesize quantitative and qualitative analyses into insights and perspectives, particularly within assigned projects or initiatives.
 Document findings and work with project Teams/Leaders to draft slides or other media to communicate insights findings/recommendations from research, project or analysis work.
 Builds and maintains relationships in order to identify and contact potential internal Customers for new project engagements.
 Maintain frequent Customer communication, meet regularly with Customers and ensure Customer satisfaction.
 Conduct meetings with Customers and Leaders to determine project scope, budget, and timelines – negotiate project terms and conditions (charter) with Customers as needed and as appropriate for portfolio.
 Develop business assessments, proposals, plans, and other reports when required – maintain library of documents, templates, or other reusable knowledge assets.
 Identify and track project risks and challenges and develop resolution plans communicated through portfolio governance channels.
 Provide project trainings/knowledge transfer to Customers and Business Owners as needed.
 Plan and manage multiple projects in portfolio effectively (when needed).
 Track project progress, report status through established channels and identify and correct any delays.
 Support Sr. Consultants on the team with project work (as necessary).
 Design and deliver workshops to accelerate project decisions and Leadership alignment (as necessary) .
 Drive solutions within a Team/group without being a subject matter expert – utilize facilitation skills as necessary.
 May perform other job duties as directed by Employee’s Leaders.
 Knowledge, Skills and Abilities
 Skilled in developing materials in PowerPoint and using PowerPoint as a mechanism for communication; Familiar with other tools such as: Word, Excel, Canva and Visio.
 Ability to collect, organize, and visualize data and research into project findings and recommendations – collect and synthesize qualitative data into meaningful insights and storytelling alongside quantitative analysis.
 Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions and recommendations that Stakeholders agree on.
 Skilled in bringing others together and trying to reconcile differences (when necessary).
 Skilled in understanding the implications of new information for both current and future problem-solving and decision-making.
 Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 Pose questions and offer perspectives to project Team members and Leadership to help develop the overall project solution and associated recommendations.
 Knowledge of business and management principles involved in strategy, strategic planning, resource allocation, human resources and coordination of people and resources
 Knowledge of principles and procedures for human resources, training and development, and total rewards.
 Skilled in identifying and breaking down complex problems and determining creative ways to solve a problem.
 Ability to recognize when something is wrong or is likely to go wrong and create and action plan to do something about it.
 Strong written and verbal communication skills – ability to communicate information and ideas so others will understand. Education
 Required: High School Diploma or GED
 Preferred: Bachelor’s degree in Business, Finance, or Human Resources
 Experience
 Advanced-level experience, seasoned and specialized knowledge in:
 Consulting
 Strategy
 Project Management
 Portfolio Management
 Preferred: Experience in leveraging artificial intelligence (AI) tools and technologies in both professional and personal contexts to enhance productivity, drive innovation, or support strategic decision-making.
 Preferred: Knowledge of generative AI, data analysis tools, or automation platforms.
 Licensing/Certification
 N/A
 Physical Abilities
 Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
Pay & Benefits: 
Competitive market salary from $110,900 per year to $123,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
 
Benefits you’ll love: 
<ul>
<li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)</li>
<li>Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**</li>
<li>Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***</li>
<li>Competitive health insurance for you and your eligible dependents (including pets)</li>
<li>Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.</li>
<li>Explore more Benefits you’ll love: https://careers.southwestair.com/benefits</li>
<li>Pay amount does not guarantee employment for any particular period of time.</li>
</ul>
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
 ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 09/12/2025

HR Strategy Consultant

Join Southwest Airlines and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Southwest Airlines

ABOUT_COMPANY

Sr External Communications Specialist

HR Strategy Consultant