Qureos Mentor

Southwest Airlines

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Operations Agent position at BWI within the last 12 months.***
 
Pay & Benefits: 
Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Operations (Ops) Agents carry out important tasks “above the wing” in the airport , including finalizing details of the weight and balance of aircraft , providing an efficient and hospitable boarding experience for Customers, and coordinating with other workgroups to facilitate a flight’s departure. They play a quarterback role in readying a flight for departure while providing Southwest Hospitality to both Internal and External Customers daily. Operations Agents are strong communicators who enjoy working as a part of a Team in a dynamic , safe environment. Check out what a day as an Operations Agent is like: swa.is/ DayWithOpsAgent
 
A dditional details
 
This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays .
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
Learn more about becoming an Operations Agent and the FAQs: careers.southwestair.com/operations-agent-workgroup
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Responsibilities
 Provides friendly service to and maintains positive relationships with all internal and external Customers
 Works in a cooperative spirit to ensure the success of our Company
 Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
 Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
 Handles Station AMS and radio communications traffic as needed
 Coordinates loading and unloading of aircraft by monitoring ramp activities
 Answers station operations' telephones
 Advises Gate Agents when boarding will begin
 Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
 Arranges for fueling of aircraft as required
 Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
 Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
 Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
 Operates boarding bridge, coordinates boarding and deplaning Customers
 Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
 Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
 Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
 Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
 Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
 Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
 Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
 Responsible for ground security and assuring operations follow security procedures
 May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
 Must be able to meet any physical ability requirements listed on this description
 May perform other job duties as directed by Employee's Leaders
 Knowledge, Skills and Abilities
 Ability to work well with others as part of a team, meet the public, and work under stressful situations
 Must be GSC qualified
 Must comply with DOT drug and alcohol testing program
 Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
 Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
 Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
 Must be aware of hazardous situations and be able to handle emergencies as needed
 Able to work under pressure and handle many functions at once with many different offices and/or groups of people
 Must work under tight time constraints to accomplish quick turns of aircraft
 Must possess good written and oral skills
 Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
 Must be able to effectively communicate verbally by telephone, face to face and public address systems
 Must be able to be alert to moving vehicles or aircraft and use radio equipment
 Must be able to communicate information and instructions verbally or via radio equipment Education
 No education requirement
 Experience
 Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
 Licensing/Certification
 Must be able to obtain a SIDA badge and meet all local airport requirements
 Must possess a valid state motor vehicle operator's license
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
 Physical Abilities
 Must be able to lift and move items of 70 pounds and/or more
 Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
 Must be able to carry heavy items up and down jetway stairs
 Must maintain the ability to wear prescribed uniforms
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 Ability to work shift work and/or overtime
 Foreign language skills are desirable, but not required
 
<ul>
<li>The pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 ***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Pay Rate: $20.40
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 10/02/2025

Operations Agent - BWI

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the ISLAND of Maui.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Operations Agent position at K ahului ( OGG ) within the last 12 months.* **
 
Pay & Benefits: 
Pay of $20.40 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
 
Benefits you’ll love: 
<ul>
<li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)</li>
<li>Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**</li>
<li>Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***</li>
<li>Competitive health insurance for you and your eligible dependents</li>
<li>Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.</li>
<li>Explore more benefits you’ll love: https://careers.southwestair.com/benefits</li>
</ul>
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Operations (Ops) Agents carry out important tasks “above the wing” in the airport , including finalizing details of the weight and balance of aircraft , providing an efficient and hospitable boarding experience for Customers, and coordinating with other workgroups to facilitate a flight’s departure. They play a quarterback role in readying a flight for departure while providing Southwest Hospitality to both Internal and External Customers daily. Operations Agents are strong communicators who enjoy working as a part of a Team in a dynamic , safe environment. Check out what a day as an Operations Agent is like: swa.is/ DayWithOpsAgent
 
A dditional details
 
This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays .
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
Learn more about becoming an Operations Agent and the FAQs: careers.southwestair.com/operations-agent-workgroup
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Responsibilities
 Provides friendly service to and maintains positive relationships with all internal and external Customers
 Works in a cooperative spirit to ensure the success of our Company
 Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
 Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
 Handles Station AMS and radio communications traffic as needed
 Coordinates loading and unloading of aircraft by monitoring ramp activities
 Answers station operations' telephones
 Advises Gate Agents when boarding will begin
 Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
 Arranges for fueling of aircraft as required
 Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
 Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
 Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
 Operates boarding bridge, coordinates boarding and deplaning Customers
 Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
 Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
 Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
 Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
 Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
 Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
 Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
 Responsible for ground security and assuring operations follow security procedures
 May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
 Must be able to meet any physical ability requirements listed on this description
 May perform other job duties as directed by Employee's Leaders
 Knowledge, Skills and Abilities
 Ability to work well with others as part of a team, meet the public, and work under stressful situations
 Must be GSC qualified
 Must comply with DOT drug and alcohol testing program
 Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
 Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
 Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period
 Must be aware of hazardous situations and be able to handle emergencies as needed
 Able to work under pressure and handle many functions at once with many different offices and/or groups of people
 Must work under tight time constraints to accomplish quick turns of aircraft
 Must possess good written and oral skills
 Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
 Must be able to effectively communicate verbally by telephone, face to face and public address systems
 Must be able to be alert to moving vehicles or aircraft and use radio equipment
 Must be able to communicate information and instructions verbally or via radio equipment Education
 No education requirement
 Experience
 Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
 Licensing/Certification
 Must be able to obtain a SIDA badge and meet all local airport requirements
 Must possess a valid state motor vehicle operator's license
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
 Physical Abilities
 Must be able to lift and move items of 70 pounds and/or more
 Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
 Must be able to carry heavy items up and down jetway stairs
 Must maintain the ability to wear prescribed uniforms
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 Ability to work shift work and/or overtime
 Foreign language skills are desirable, but not required
 
<ul>
<li>The pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 ***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Pay Rate: $20.40
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 10/03/2025

Operations Agent - OGG

Department: Technology
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: 
Our Technology Direct College Hire Program is a pathway for recent college graduates and individuals who are early in their technology careers to begin their professional growth journey. Through this program, we aim to help you develop lasting relationships while creating a meaningful career through on-the-job mentorship, professional development, and networking opportunities. We welcome emerging Technology professionals to our upcoming January, June, or August 2026 cohorts .
 
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. These Associate Software Engineers deliver on our Purpose by designing, coding, testing, documenting, and implementing well-integrated application systems in accordance with Customer requirements and standards. These roles are involved in an agile environment with continuous deployment to ensure technology operates as expected. Each Associate Software Engineer and the Team(s) they support play a vital role in supporting Southwest’s mission, and all roles offer opportunities to grow your technical skills while contributing to meaningful, high-impact work. We’re hiring for multiple Associate Software Engineer roles across several Teams, each supporting a unique area of our business:
 
Digital & Customer: Supports Southwest’s ability to attract, engage, and retain Customers throughout their travel journey. This Team builds and enhances digital experiences that make travel seamless and enjoyable.
 
Air Operations: Partners with Operations Customers, including Network Operations Control (NOC) and Crew Scheduling, to deliver high-quality technical solutions that enable a world-class airline operation.
 
Technical & Ground Operations: Collaborates with Tech Ops and Ground Ops to modernize operational processes and products. This Team supports Southwest Turn capabilities, strategic cross-departmental initiatives, and systems that ensure a safe, secure, and compliant operation.
 
People & Finance: Delivers technology solutions that empower Southwest’s internal departments, including Human Resources and Finance, to support our People and business operations effectively.
 
Data & Architecture : Provides enterprise cloud, architecture, and data capabilities that enable scalable, secure, and data-driven decision-making across the organization.
 
Additional details
 
Please forward any questions regarding this role to TechnologyRecruitingInformation@wnco.co m .
 
This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
Preferred experience, knowledge, and skills will vary per role and may include, but are not limited to:
 
Preferred knowledge and/or experience with AWS Fundamentals, including Lambda, Fargate, DynamoDB, and/or SQS
 
Preferred skills with Java Programming, including OOP principles and Java 8+ features (e.g. Streams, Lambda Expressions)
 
Preferred knowledge of Salesforce
 
Preferred JavaScript Programming experience
 
Preferred knowledge of Spring Boot for REST API development & dependency injection and configuration
 
Preferred knowledge of Kafka, including an understanding of producer-consumer model and message-driving architecture
 
Preferred experience with Git (clone, commit, push, pull, branching) and GitLab workflows
 
Preferred knowledge and understanding on CI/CD pipeline functionality, preferably in GitLab
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Responsibilities
 Apply knowledge and skills of software development and testing to solve a range of problems
 Leverage knowledge to inform technical and non-technical requirements to apply to Business domain fundamentals
 Maintain understanding of current technologies or programming practices through continuing education, reading, or participation in professional conferences, workshops, or groups
 Troubleshoot program and system malfunctions to restore normal functioning across environments, including production
 Evaluate code to ensure that it is valid, is properly structured, and meets industry standards
 Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
 Contribute to Team-level technical discussion and decisions and identify opportunities for Team improvement
 Follow agile delivery processes to drive work and has a sense of urgency about getting work completed
 May perform other job duties as directed by Employee's Leaders
 
Knowledge, Skills and Abilities
 Proficient knowledge of software development methodologies, practices, concepts, and technologies
 Ability to apply knowledge and skills of software development and testing to solve a range of problems
 Proficient knowledge of at least one required programming language
 Ability to communicate and negotiate with various Technology or partner Teams
 Ability to analyze large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
 Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
 Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
 
Education
 Required: High School Diploma or GED
 Required: Bachelor's Degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training
 
Experience
 Required: Entry level experience, developing skills and knowledge in software engineering
 
Licensing/Certification
 N/A
 
Physical Abilities
 Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 
Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
Pay & Benefits
 
Competitive market salary from $86,850 - $96,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
 
Benefits you’ll love
 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
 
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
 
Competitive health insurance for you and your eligible dependents (including pets)
 
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
 
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
 
<ul>
<li>Pay amount does not guarantee employment for any particular period of time.</li>
</ul>
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
 ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 10/01/2025

Associate Software Engineer - Direct College Hire

Join Southwest Airlines and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Southwest Airlines

ABOUT_COMPANY

Operations Agent - BWI

Operations Agent - OGG

Associate Software Engineer - Direct College Hire