Qureos Mentor

Southwest Airlines

Department: Cargo Provo & GSE
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Provisioning position at BWI within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Ready to take the next step and lead the Team that keeps our flights stocked and on time? As a Supervisor Provisioning, you’ll coach and develop Provisioning Agents while making sure every aircraft has the snacks, drinks, and supplies our Customers expect. You’ll manage inventory, ensure Safety and compliance, and work closely with Leaders and station Teams to keep flights on time. This is your chance to grow as a Leader while making a big impact on Customer Experience and station performance every day.
 
Additional details
 
The Supervisor Provisioning works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Determine that aircrafts are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained. Monitor the quality, quantity, and procurement of provisioning supply purchases
 Actively coordinate with all Departments to maintain the station’s on-time performance, Employee morale, and Customer satisfaction while maintaining a safe working environment and instituting programs designed to help reduce accidents and injuries.
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service -conscious environment. Meet or exceed performance goals through effective decisions, assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, holding responsible parties accountable for results, and review and ensure accurate delay coding
 Work with Staff Planning to build bids that are in line with our Department’s hourly goals
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Coordinate the distribution of all necessary supplies to non-Provisioning Stations
 Ensure all equipment including GSE is maintained and available for the operation
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions Education
 N/A
 Experience
 Fully functioning, broad knowledge in Airline Operations and Provisioning
 Licensing/Certification
 Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
 Must possess a current valid driver’s license issued in the United States
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to perform physical activities such as lifting (70lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/16/2026

Supervisor Provisioning - BWI

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Utah.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Ramp position at SLC within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that keeps planes moving safely and on time? Ramp Supervisors at Southwest Airlines manage Ramp Agents and make sure aircraft arrive and depart on schedule. They guide the Team, check that safety rules are followed, and keep equipment ready for use. Supervisors also handle scheduling, training, and daily reports. They work with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading People and helping Southwest deliver safe, efficient, and on-time service every day.
 
Additional details
 
The Supervisor Ramp works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Model the Southwest Way
 
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
 
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 
Invest in leadership and self-growth through participating in continuous learning and development
 
Responsibilities
 
Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
 
Monitor and guide ground support performance to ensure requirements are met
 
Ensure all equipment including GSE is maintained and available for the operation
 
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
 
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
 
Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
 
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
 
Work with staff planning to build bids that are in line with our Department’s hourly goals.
 
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 
May perform other job duties as directed by Employee’s Leaders
 
Knowledge, Skills, and Abilities
 
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 
Knowledge of applicable Collective Bargaining Agreements and their applications
 
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
 
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
 
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
 
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
 
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
 
Ability to recognize and address performance and safety concerns in a timely manner
 Education
 
N/A
 
Experience
 
Fully functioning, broad knowledge of Airline Operations
 
Licensing/Certification
 
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 
Must possess a current valid driver’s license issued in the United States
 
Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
 
May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights
 
Physical Abilities
 
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 
Ability to communicate and interact with others in the English language to meet the demands of the job
 
Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
 
Ability to perform assigned duties in outdoor and inclement weather conditions
 
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 
Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 
Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 
Other Qualifications
 
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 
Must be at least 18 years of age
 
Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/16/2026

Supervisor Ramp - SLC

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: *** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Virginia, D.C., or Maryland.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Ramp position at DCA within the last 12 months.*** Pay & Benefits Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love:
 Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits Job Summary
 Want to lead a Team that keeps planes moving safely and on time? Ramp Supervisors at Southwest Airlines manage Ramp Agents and make sure aircraft arrive and depart on schedule. They guide the Team, check that safety rules are followed, and keep equipment ready for use. Supervisors also handle scheduling, training, and daily reports. They work with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading People and helping Southwest deliver safe, efficient, and on-time service every day.
 
Additional details
 
The Supervisor Ramp works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
 Monitor and guide ground support performance to ensure requirements are met
 Ensure all equipment including GSE is maintained and available for the operation
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
 Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
 Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with our Department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
 Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
 Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
 Ability to recognize and address performance and safety concerns in a timely manner Education
 N/A
 Experience
 Fully functioning, broad knowledge of Airline Operations
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Must possess a current valid driver’s license issued in the United States
 Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/16/2026

Supervisor Ramp - DCA

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Michigan.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Ramp position at DTW within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that keeps planes moving safely and on time? Ramp Supervisors at Southwest Airlines manage Ramp Agents and make sure aircraft arrive and depart on schedule. They guide the Team, check that safety rules are followed, and keep equipment ready for use. Supervisors also handle scheduling, training, and daily reports. They work with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading People and helping Southwest deliver safe, efficient, and on-time service every day.
 
Additional details
 
The Supervisor Ramp works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
 Monitor and guide ground support performance to ensure requirements are met
 Ensure all equipment including GSE is maintained and available for the operation
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
 Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
 Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with our Department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
 Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
 Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
 Ability to recognize and address performance and safety concerns in a timely manner Education
 N/A
 Experience
 Fully functioning, broad knowledge of Airline Operations
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Must possess a current valid driver’s license issued in the United States
 Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/16/2026

Supervisor Ramp - DTW

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Minnesota .
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Ramp position at MSP within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that keeps planes moving safely and on time? Ramp Supervisors at Southwest Airlines manage Ramp Agents and make sure aircraft arrive and depart on schedule. They guide the Team, check that safety rules are followed, and keep equipment ready for use. Supervisors also handle scheduling, training, and daily reports. They work with other Airport Operations Teams to solve problems and share updates. This role is great for someone who enjoys leading People and helping Southwest deliver safe, efficient, and on-time service every day.
 
Additional details
 
The Supervisor Ramp works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Model the Southwest Way
 
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
 
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 
Invest in leadership and self-growth through participating in continuous learning and development
 
Responsibilities
 
Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
 
Monitor and guide ground support performance to ensure requirements are met
 
Ensure all equipment including GSE is maintained and available for the operation
 
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
 
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
 
Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
 
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
 
Work with staff planning to build bids that are in line with our Department’s hourly goals.
 
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 
May perform other job duties as directed by Employee’s Leaders
 
Knowledge, Skills, and Abilities
 
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 
Knowledge of applicable Collective Bargaining Agreements and their applications
 
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
 
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
 
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
 
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
 
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
 
Ability to recognize and address performance and safety concerns in a timely manner
 Education
 
N/A
 
Experience
 
Fully functioning, broad knowledge of Airline Operations
 
Licensing/Certification
 
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 
Must possess a current valid driver’s license issued in the United States
 
Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program
 
May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights
 
Physical Abilities
 
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 
Ability to communicate and interact with others in the English language to meet the demands of the job
 
Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
 
Ability to perform assigned duties in outdoor and inclement weather conditions
 
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 
Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 
Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 
Other Qualifications
 
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 
Must be at least 18 years of age
 
Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/16/2026

Supervisor Ramp - MSP

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Utah.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at SLC within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Model the Southwest Way
 
Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 
Invest in leadership and self-growth through participating in continuous learning and development
 
Responsibilities
 
Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 
Respond to and resolve Customer questions, requests, or complaints
 
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 
Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 
Work with staff planning to build bids that are in line with department’s hourly goals.
 
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 
May perform other job duties as directed by Employee’s Leaders
 
Knowledge, Skills, and Abilities
 
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 
Knowledge of applicable Collective Bargaining Agreements and their applications
 
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 
Ability to apply general rules to specific problems to produce answers that make sense
 
Ability to recognize and address performance and safety concerns in a timely manner
 
Ability to ensure all equipment is maintained and available for the operation
 Education
 
NA
 
Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 
Customer Service
 
Licensing/Certification
 
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 
Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 
Physical Abilities
 
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 
Ability to communicate and interact with others in the English language to meet the demands of the job
 
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 
Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 
Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 
Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 
Ability to perform assigned duties in outdoor and inclement weather conditions
 
Other Qualifications
 
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 
Must be at least 18 years of age
 
Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/16/2026

Supervisor Customer Service - SLC

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Georgia or South Carolina.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at SAV within the last 12 months.***
 
Pay & Benefits
 Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 03/16/2026

Supervisor Customer Service - SAV

Join Southwest Airlines and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.