Qureos Mentor

Southwest Airlines

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at ONT within the last 12 months.***
 
Pay & Benefits
 Pay of $34.95 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southw e st Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Model the Southwest Way
 Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 Invest in leadership and self-growth through participating in continuous learning and development
 Responsibilities
 Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 Respond to and resolve Customer questions, requests, or complaints
 Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 Work with staff planning to build bids that are in line with department’s hourly goals.
 Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 May perform other job duties as directed by Employee’s Leaders
 Knowledge, Skills, and Abilities
 Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 Knowledge of applicable Collective Bargaining Agreements and their applications
 Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to recognize and address performance and safety concerns in a timely manner
 Ability to ensure all equipment is maintained and available for the operation Education
 NA
 Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 Customer Service
 Licensing/Certification
 Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 Physical Abilities
 Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 Ability to perform assigned duties in outdoor and inclement weather conditions
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 05/04/2026

Supervisor Customer Service - ONT

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of South Carolina.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at CHS within the last 12 months.***
 
Pay & Benefits
 Pay of $34.95 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Model the Southwest Way
 
Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 
Invest in leadership and self-growth through participating in continuous learning and development
 
Responsibilities
 
Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 
Respond to and resolve Customer questions, requests, or complaints
 
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 
Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 
Work with staff planning to build bids that are in line with department’s hourly goals.
 
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 
May perform other job duties as directed by Employee’s Leaders
 
Knowledge, Skills, and Abilities
 
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 
Knowledge of applicable Collective Bargaining Agreements and their applications
 
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 
Ability to apply general rules to specific problems to produce answers that make sense
 
Ability to recognize and address performance and safety concerns in a timely manner
 
Ability to ensure all equipment is maintained and available for the operation
 Education
 
NA
 
Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 
Customer Service
 
Licensing/Certification
 
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 
Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 
Physical Abilities
 
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 
Ability to communicate and interact with others in the English language to meet the demands of the job
 
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 
Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 
Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 
Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 
Ability to perform assigned duties in outdoor and inclement weather conditions
 
Other Qualifications
 
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 
Must be at least 18 years of age
 
Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 05/04/2026

Supervisor Customer Service - CHS

Department: Ground Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description:*** For external applicants only: 
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Wisconsin.
 (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
 and not selected for the Supervisor Customer Service position at MKE within the last 12 months.***
 
Pay & Benefits
 Pay of $34.95 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
 Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
 Competitive health insurance for you and your eligible dependents
 Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
 Explore more benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day.
 
Additional details
 
The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 
Model the Southwest Way
 
Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
 
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
 
Invest in leadership and self-growth through participating in continuous learning and development
 
Responsibilities
 
Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
 
Respond to and resolve Customer questions, requests, or complaints
 
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
 
Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
 
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
 
Work with staff planning to build bids that are in line with department’s hourly goals.
 
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
 
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
 
May perform other job duties as directed by Employee’s Leaders
 
Knowledge, Skills, and Abilities
 
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
 
Knowledge of applicable Collective Bargaining Agreements and their applications
 
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
 
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
 
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
 
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
 
Ability to apply general rules to specific problems to produce answers that make sense
 
Ability to recognize and address performance and safety concerns in a timely manner
 
Ability to ensure all equipment is maintained and available for the operation
 Education
 
NA
 
Experience
 
Fully functioning, broad knowledge in: 
Airlines Operation Management
 
Customer Service
 
Licensing/Certification
 
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
 
Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
 
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
 
Physical Abilities
 
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
 
Ability to communicate and interact with others in the English language to meet the demands of the job
 
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 
Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
 
Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period
 
Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
 
Ability to perform assigned duties in outdoor and inclement weather conditions
 
Other Qualifications
 
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 
Must be at least 18 years of age
 
Must be able to comply with Company attendance standards as described in established guidelines
 
<ul>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 05/04/2026

Supervisor Customer Service - MKE

Department: Technical Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: Job Summary
 Interested in building the technical data that keeps our aircraft operating safely and efficiently? As an Associate Technical Data Manager, you will support the creation and revision of aircraft maintenance documentation while gaining exposure to Original Equipment Manufacturer (OEM) materials, regulatory standards, and Southwest’s Maintenance programs. You will help develop accurate , compliant work instructions that our mechanics rely on every day and collaborate with a Team focused on clarity, consistency, and continuous improvement. This role offers a clear development path into aviation technical data and document lifecycle management, giving you the opportunity to support fleet modernization and make a meaningful impact from day one.
 
Additional details: 
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Responsibilities
 Assist in preparing, formatting, and updating maintenance-related technical documentation
 Support the implementation of document change requests and OEM document revisions
 Help manage document change workflows, version control, and digital archives
 Participate in quality checks for clarity, formatting, and compliance with standards
 Interpret basic technical content with guidance and support
 Assist in integrating regulatory directives and OEM updates into technical data
 Learn and apply documentation tools, XML/SGML structures, and template use
 Maintain organized records and contribute to documentation audits
 Support Station visits, as required to, support Maintenance Programs
 Participate in training, team meetings, and document change improvement projects
 Collaborate with technical writers and engineers and other stakeholder to resolve content-related questions
 Must be able to meet any physical ability requirements listed on this description
 May perform other job duties as directed by Employee's Leaders
 Knowledge, Skills, and Abilities
 Foundational understanding of aircraft systems, technical documentation, and maintenance program structures.
 Foundational in interpreting regulatory, OEM documentation, and Engineering documents, such as but not limited to AMM, IPC, ADs, SBs, STCs, Engineering Orders, Design Drawings.
 Foundantional in interpersonal and communication skills with the ability to lead, influence, collaborate, and adapt within cross-functional team environments; consistently effective under pressure and within proposed deadlines.
 Strong written and verbal communication skills
 Detail-oriented with a willingness to follow established processes
 Basic technical comprehension and interest in technical documentation
 Familiarity with MS Office; exposure to XML/SGML tools is a plus
 Team-oriented with eagerness to learn and take initiative
 Comfortable working in fast-paced, deadline-driven environments Education
 Required: High School Diploma or GED
 Experience
 
Entry-level experience, developing skills and knowledge in: 
Aircraft Maintenance, Maintenance Programs, Technical Data Management, and/or Technical Writing
 Licensing/Certification
 Must be able to obtain and maintain a SIDA badge and meet all local airport requirements
 Physical Abilities
 Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
 
Pay & Benefits: 
Competitive market salary from $77,200 per year to $85,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
 
Benefits you’ll love: 
<ul>
<li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)</li>
<li>Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**</li>
<li>Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***</li>
<li>Competitive health insurance for you and your eligible dependents</li>
<li>Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.</li>
<li>Explore more benefits you’ll love: https://careers.southwestair.com/benefits</li>
<li>Pay amount doesn’t guarantee employment for any particular period.</li>
</ul>
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
 *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 04/14/2026

Associate Technical Data Manager

Department: Network Planning
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: 
The Associate Network Planning Analyst supports the Network Planning Team by helping plan the capacity Southwest Airlines flies in each schedule through performance and flight schedule analysis. They’ll analyze key performance indicators, explain trends and variances, and support operational and financial decision‑making while developing a foundational understanding of airline scheduling and optimization. They’ll combine multiple data sources to deliver clear, well‑communicated analyses and recommendations. The Associate Network Planning Analyst partners with internal Commercial Teams and external airport stakeholders to influence network decisions that drive performance, growth, and long‑term business strategy.
 
Additional Details
 
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Responsibilities
 Learn in a Team environment and individually to understand basic skills needed in Network Planning
 Learn data sources, analysis methods, and calculations of key schedule, commercial, and operational metrics for gaining a baseline knowledge of how flight schedule decisions impact the different Teams across the Company
 Learn to analyze the impact of changes to operational and commercial constraints in the schedule
 Use data analytical tools including simulation and forecasting to evaluate and recommend efficiencies for schedule and operational improvements
 Gather data to communicate business insights and realistic solutions
 Seek opportunities to innovate, improve Network Planning processes, and implement efficiencies
 May perform other job duties as directed by Employee's Leaders
 Knowledge, Skills & Abilities
 Strong analytical and software skills required; familiarity with data querying or reporting tools
 Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
 Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
 Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
 Ability to transform raw data into easily understood, presentable and actionable findings
 Ability to understand the implications of new information for both current and future problem-solving and decision-making
 Ability to provide full attention to what other people are saying, taking time to understand the points being made and ask questions as appropriate
 Skilled in understanding and applying information to contribute to the organization’s strategic plan
 Ability to answer business questions using logical reasoning and analytical skills
 Ability to apply general rules to specific problems to produce answers that make sense
 Ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
 Ability to collect, organize, visualize and assimilate data including turning raw data into meaningful information using data-oriented programming languages and visualization software
 Must possess strong organizational skills and execute with a high level of attention to detail
 Ability to communicate in a flexible and effective manner Education
 Required: High School Diploma or GED
 Experience
 
Entry-level experience, developing skills and knowledge in: 
Microsoft Office suite
 Microsoft Excel
 Preferred: Aviation or analytical experience
 Preferred: Airline scheduling
 Preferred: Experience in Tableau and Diio Mi
 Licensing/Certification
 N/A
 Physical Abilities
 Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
 Ability to communicate and interact with others in the English language to meet the demands of the job
 Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age (If the job has a different minimum age requirement, change 18 to applicable age)
 Must be able to comply with Company attendance standards as described in established guidelines
 
Pay & Benefits: 
Competitive market salary from $63,700 per year to $70,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
 
Benefits you’ll love: 
<ul>
<li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)</li>
<li>Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**</li>
<li>Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***</li>
<li>Competitive health insurance for you and your eligible dependents (including pets)</li>
<li>Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.</li>
<li>Explore more Benefits you’ll love: https://careers.southwestair.com/benefits</li>
<li>Pay amount does not guarantee employment for any particular period of time.</li>
</ul>
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
 ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 04/24/2026

Assoc Network Planning Analyst

Department: Technical Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: 
Want to help planes stay ready to fly while working out on the ramp? Line RON Aircraft Maintenance Technicians at Southwest work outside on the ramp to inspect and repair planes during overnight hours. They check systems, fix issues, and make sure each aircraft is ready for its next flight. Working closely with Technical Operations and Airport Teams, they help keep our schedule running smoothly. This role is perfect for someone who likes hands-on work, being outdoors, and helping Southwest deliver safe and on-time service every day. Check out what a day as an AMT is like: swa.is/DayAsAnAMT
 
Additional details
 
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
 
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
Learn more about becoming an Aircraft Maintenance Technician and the FAQs: https://careers.southwestair.com/tech-ops
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Responsibilities
 Works in a cooperative spirit to ensure the success of our Company
 The work of the Mechanic shall include all work generally recognized as Mechanic's work performed by the Company in its airline operations in and about Company shops, maintenance bases, and maintenance stations--including, but not limited to--checks, dismantling, overhauling, repairing, fabricating, assembling, welding, erecting, and painting all parts of aircraft, aircraft engines, radio equipment, instruments, electrical systems, hydraulic systems, and machine tool work in connection therewith
 Must be able to meet any physical ability requirements listed on this description
 May perform other job duties as directed by Employee's Leaders, with all internal and external Customers
 Knowledge, Skills and Abilities
 Must be able to read and comprehend maintenance procedures manuals and related documents, wire diagrams, blue prints, Aircraft Change Orders, special items and log write ups
 Must be able to follow instructions, learn, understand, and comply with maintenance procedures, rules and regulations
 Must be able to write accurate and complete summaries of work accomplished on required forms and sign to verify work was performed as indicated
 Must have sufficient computer skills to access and complete computer based training modules
 Must be able to meet all training requirements in a timely manner
 Must be aware of hazardous situations and be able to handle emergencies as needed
 Must be able to perform well in fast paced environment working under specific deadlines and time constraints to perform aircraft maintenance to meet the demands of the flight schedule
 Must work well with others as part of a team and work under stressful situations
 Must be able to remain alert to moving vehicles or aircraft and use radio equipment effectively
 Must be able to communicate information and instructions in writing, verbally or via radio equipment
 Provides friendly service to and maintains positive relationship with all Internal and External customers
 Works in cooperative spirit to ensure the success of our Company Education
 Required: High School Diploma or GED
 Experience
 Required: 2 years of Aircraft Maintenance Experience, including 1 year of Heavy Jet Aircraft Maintenance Experience (12,500 lbs or more)
 Required: Must meet the recency of experience requirements of CFR 65.83
 To satisfy the recent work experience requirement, the applicant must have been actively working, utilizing their A&P license for at least 6 of the preceding 24 months
 As operations permit, applicants who cannot meet this requirement and are awarded an AMT classification, must work under the supervision of an AMT for six months and may also be required to attend additional training
 Licensing/Certification
 Must possess a valid U.S. Driver's License
 Valid Federal A&P Certificates, as required by Federal Law
 Physical Abilities
 Must be able to perform all job functions within cramped and confined spaces and in hazardous areas
 Must be able to lift and move items of up to 50 pounds on a regular basis
 Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods of time
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 Must possess the tools required to perform routine aircraft maintenance
 Must be able to work rotating shifts, holidays, and overtime
 
Pay & Benefits: 
<ul>
<li>Pay of $34.73 to $34.73 per hour*, plus $8.50/hr. A&P Premium for A&P licenses. With the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.</li>
</ul>
Benefits you’ll love: 
<ul>
<li>Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)</li>
<li>Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings***</li>
<li>Potential for annual Profit-sharing contribution in the Southwest Retirement Savings Plan. When Southwest profits, you profit***</li>
<li>Competitive health insurance for you and your eligible dependents (including pets)</li>
<li>Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available your first day of employment</li>
<li>Explore more Benefits you’ll love:</li>
</ul>
https://careers.southwestair.com/benefits
 
Pay Rate: $34.73
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 04/14/2026

AC Mx Tech - Line RON - DMX

Department: Technical Operations
 
Our Company Promise
 
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 
Job Description: Job Description
 
Pay & Benefits: 
Pay of $34.73 to $34.73 per hour*, plus $8.50/hr. A&P Premium for A&P licenses. With the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.
 
Benefits you’ll love: 
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
 
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings***
 
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
 
Competitive health insurance for you and your eligible dependents (including pets)
 
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment
 
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
 
Want to help planes stay ready to fly while working out on the ramp? Line Remain Overnight (RON) Aircraft Maintenance Technicians at Southwest work outside on the ramp to inspect and repair planes during overnight hours. They check systems, fix issues, and make sure each aircraft is ready for its next flight. Working closely with Technical Operations and Airport Teams, they help keep our schedule running smoothly. This role is perfect for someone who likes hands-on work, being outdoors, and helping Southwest deliver safe and on-time service every day. Check out what a day as an AMT is like: swa.is/DayAsAnAMT
 
Additional details
 
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
 
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
 
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
 
Learn more about becoming an Aircraft Maintenance Technician and the FAQs: https://careers.southwestair.com/tech-ops
 
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
 Responsibilities
 Works in a cooperative spirit to ensure the success of our Company
 The work of the Mechanic shall include all work generally recognized as Mechanic's work performed by the Company in its airline operations in and about Company shops, maintenance bases, and maintenance stations--including, but not limited to--checks, dismantling, overhauling, repairing, fabricating, assembling, welding, erecting, and painting all parts of aircraft, aircraft engines, radio equipment, instruments, electrical systems, hydraulic systems, and machine tool work in connection therewith
 Must be able to meet any physical ability requirements listed on this description
 May perform other job duties as directed by Employee's Leaders, with all internal and external Customers
 Knowledge, Skills and Abilities
 Must be able to read and comprehend maintenance procedures manuals and related documents, wire diagrams, blue prints, Aircraft Change Orders, special items and log write ups
 Must be able to follow instructions, learn, understand, and comply with maintenance procedures, rules and regulations
 Must be able to write accurate and complete summaries of work accomplished on required forms and sign to verify work was performed as indicated
 Must have sufficient computer skills to access and complete computer based training modules
 Must be able to meet all training requirements in a timely manner
 Must be aware of hazardous situations and be able to handle emergencies as needed
 Must be able to perform well in fast paced environment working under specific deadlines and time constraints to perform aircraft maintenance to meet the demands of the flight schedule
 Must work well with others as part of a team and work under stressful situations
 Must be able to remain alert to moving vehicles or aircraft and use radio equipment effectively
 Must be able to communicate information and instructions in writing, verbally or via radio equipment
 Provides friendly service to and maintains positive relationship with all Internal and External customers
 Works in cooperative spirit to ensure the success of our Company Education
 Required: High School Diploma or GED
 Experience
 Required: 2 years of Aircraft Maintenance Experience, including 1 year of Heavy Jet Aircraft Maintenance Experience (12,500 lbs or more)
 Required: Must meet the recency of experience requirements of CFR 65.83
 To satisfy the recent work experience requirement, the applicant must have been actively working, utilizing their A&P license for at least 6 of the preceding 24 months
 As operations permit, applicants who cannot meet this requirement and are awarded an AMT classification, must work under the supervision of an AMT for six months and may also be required to attend additional training
 Licensing/Certification
 Must possess a valid U.S. Driver's License
 Valid Federal A&P Certificates, as required by Federal Law
 Physical Abilities
 Must be able to perform all job functions within cramped and confined spaces and in hazardous areas
 Must be able to lift and move items of up to 50 pounds on a regular basis
 Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods of time
 Other Qualifications
 Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
 Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
 Must be at least 18 years of age
 Must be able to comply with Company attendance standards as described in established guidelines
 Must possess the tools required to perform routine aircraft maintenance
 Must be able to work rotating shifts, holidays, and overtime
 
<ul>
<li>Pay amount does not guarantee employment for any particular period of time.</li>
</ul>
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
 ***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
 
Pay Rate: $34.73
 
Southwest Airlines is an Equal Opportunity Employer.
 Please print/save this job description because it won't be available after you apply.
 Job Posting End Date
 04/15/2026

Aircraft Maintenance Technician - Line RON - MKE

Join Southwest Airlines and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.