Qureos Mentor

SP Sysnet

<div><p><b>Key Responsibilities:</b></p>
<ul>
<div>Act as the primary point of contact for customers for service requests, incidents, and escalations.</div>
<div>Ensure SLA adherence and timely resolution of infrastructure and data center issues.</div>
<div>Support data center operations including rack &amp; stack, cabling, server installation, replacement, and coordination with DC providers.</div>
<div>Coordinate with internal technical teams, OEMs, and vendors for issue resolution and changes.</div>
<div>Handle incident, change, and service request management.</div>
<div>Prepare service reports, documentation, and customer updates.</div>
<div>Ensure smooth delivery of managed services and infrastructure support.</div>
</ul>
<p><b>Desired Profile:</b></p>
<ul>
<div>Bachelor&rsquo;s Degree or Diploma in IT / Computer Science or equivalent.</div>
<div>2&ndash;4 years&rsquo; experience in Service Delivery, Operations, or Support within a System Integrator, ICT, or Data Center environment.</div>
<div>Basic to intermediate knowledge of servers, networking, storage, and data center operations.</div>
<div>Customer-facing experience with strong communication and coordination skills.</div>
<div>Ability to multitask and work as per weekly roster.</div></ul></div>

Service Delivery Engineer

Join SP Sysnet and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SP Sysnet

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Service Delivery Engineer