Urwah Admin

Specialized Technical Services – STS

<div>Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Responsibilities and Duties:<ul>
<li>Define a set of activities, guidelines, templates, reviews and traceability matrices to make sure that deliverables fulfill the client needs and meet the industry standards.</li>
<li>To create an understanding of the client requirements by a series of activities to gather and compile the client needs. This might include &ndash; but not limited to &ndash; conducting business requirements gathering workshops at different levels, storyboarding and using questionnaires.</li>
<li>Refine and detail the requirements by use case modeling, business process modeling, and defining system actors, to create a common understanding of the functionalities being addressed by the system.</li>
<li>Create the system definition based on the information gathered and analyzed. The SRS document contains all the specifications of the system requirements to be built. This includes &ndash; but not limited to- creating use-case models, use-case descriptions, process flows and description.
</li><li>Create the traceability matrix is created to make sure that all requirements are addressed in the specifications and further on in the project lifecycle.</li>
<li>Conduct peer reviews to SRSs to make sure that they contain all the information needed, and that they are up to the standards imposed by the STS Requirements Development and Management process.</li>
Conduct the Requirements Change Management process for managing changes to the system definitions.
</ul>Requirements<ul>
<li>Bachelor s degree in Computer Engineering or relative IT filed</li>
<li>0-2 years&rsquo; experience on Software Services.
</li><li>Good command in both English &amp; Arabic languages (writing, reading &amp; conversation)</li>
<li>Ability to work under pressure and stressful scenarios</li>
<li>Self-motivated</li>
<li>Ability to collect, understand, analyze and document business requirements based on well understood business objectives.</li>
<li>Ability to adapt the type of communication according to the audience, to use technical language with technical audience and simple plain language with business and management people.</li></ul></div>

Business Analyst, Digital Experience

<div>Our Culture:
At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.
Code of Conduct
At STS we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.
Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.
Summary of the Role:
This IT Manager role is designed for a strategic and hands-on leader capable of managing complex IT environments in the Kingdom of Saudi Arabia. The successful candidate will drive service excellence, ensure compliance with both local and international standards, and foster a collaborative IT culture that supports business objectives while safeguarding the organization&rsquo;s technology assets.
Duties and Responsibilities:
IT Service Management (ITSM):
o Implement, oversee, and continuously improve internal IT services following ITIL 4 best practices and ISO 20000-1:2018 standards.
o Ensure that IT services meet or exceed defined Service Level Agreements (SLAs) and contribute to the organization&rsquo;s strategic objectives.
o Consolidate and standardize IT services to address common business requirements, improving efficiency and consistency across all business units.
Strategic IT Planning &amp; Operations:
o Develop and execute an IT strategy aligned with both the company&rsquo;s business goals and local regulatory requirements in KSA.
o Lead high-level IT projects from planning through to successful delivery, ensuring projects are delivered on time, within scope, and within budget.
o Collaborate with business unit leaders to align IT initiatives with overall business objectives and to support digital transformation efforts.
Vendor and Partner Management:
o Oversee vendor selection, contract negotiations, and performance management to ensure that external services meet quality and regulatory standards.
o Work closely with the procurement department to ensure that all technology solutions support both operational needs and IT security requirements.
Risk Management and Compliance:
o Collaborate with corporate risk management and IT security teams to identify, assess, and mitigate risks associated with IT infrastructure and operations.
o Ensure internal IT services comply with local regulations (e.g., any applicable NCA directives) and industry standards, as well as internal security policies.
o Maintain documentation and reporting mechanisms for internal audits and regulatory compliance reviews.
Operational Leadership and Continuous Improvement:
o Lead the day-to-day management of the IT team, fostering a culture of collaboration, accountability, and continuous improvement.
o Implement and monitor key performance indicators (KPIs) to measure IT service performance and drive improvements in IT processes.
o Oversee IT incident management, including disaster recovery and business continuity planning, to ensure minimal disruption during IT emergencies.
Stakeholder Communication:
o Provide regular progress updates, performance reports, and risk assessments to senior management and relevant stakeholders.
o Serve as the primary point of contact for IT-related issues, ensuring prompt resolution and effective communication across the organization.
Requirements
Education:
o Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
o A Master&rsquo;s degree is preferred.
Experience:
o A minimum of 5 years&rsquo; experience in managing IT operations, with proven success in an IT leadership role.
o Prior experience working in or managing IT operations in the Kingdom of Saudi Arabia is highly desirable.
Technical &amp; Process Expertise:
o Deep knowledge of IT service management frameworks such as ITIL 4 and quality standards like ISO 20000-1:2018.
o Familiarity with enterprise IT infrastructure, network management, system administration, and the integration of cybersecurity practices within IT operations.
o Understanding of local regulatory requirements in KSA (including any relevant NCA guidelines) and the ability to translate these into operational processes.
Certifications:
o ITIL 4 Foundation (or higher) certification is highly desirable.
o Additional certifications in project management (e.g., PMP) or IT service management are a plus.
Soft Skills:
o Excellent leadership, communication, and interpersonal skills, with the ability to manage cross-functional teams effectively.
o Strong analytical and problem-solving skills, with a focus on continuous improvement and proactive risk management.
o Fluency in English is required; proficiency in Arabic is highly advantageous given the local context.</div>

IT Manager

<div>Our Culture:
At Hulool Zaintech for Information Technology we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the Hulool Zaintech family.
Our Code of Conduct
At Hulool Zaintech for Information Technology we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with.
Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.
The SOC L1 team plays a critical role in maintaining the security posture of an organization and protecting it from cyber threats. 
Duties and Responsibilities:<ul>
<li>Performing initial analysis on true positive alerts to determine root cause and impact.</li>
<li>Undertake first stages of false positive and false negative analysis.</li>
<li>Generate weekly reports from SIEM platform and send it to L2 SOC analysts for review</li>
<li>Track and update incidents and requests based on client&rsquo;s updates and analysis results</li>
<li>Escalate validated and confirmed incidents as per escalation procedures.</li>
<li>Collection of necessary logs that could help in the incident containment and security investigation</li>
<li>Acknowledge, analyze and validate incidents received through other reporting mechanisms such as email, phone calls, management directions, etc.</li>
<li>Acknowledge, analyze and validate incidents triggered from correlated events through SIEM solution.</li>
<li>Other duties related to the position</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Cyber Security, Computer Science, or any IT-related field</li>
<li>0-2 years of experience, fresh graduates are welcome to apply</li>
</ul>Minimum two of the below Certificates:<ul>
<li>Security+</li>
<li>CEH
</li><li>eLearnSecurity Certified Incident Responder
</li><li>EC-Council Certified Security Analyst</li></ul></div>

Security Analyst (Saudi National only)

Join Specialized Technical Services – STS and explore 3 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.