Qureos Mentor

Specialty Appliances Orthodontic Laboratory

<div>Description:

We seek a motivated, talented Customer Service Representative to join our customer service team. Do you enjoy talking to people and answering questions? We have a high-call volume office that speaks with Dentist offices to answer questions regarding our appliances, take payments, track case status, and various other administrative tasks. If you have previous experience in a similar setting this may be the position for you!
As a Customer Service Specialist, your main job is to communicate with customers over the phone and through email. It&rsquo;s important to stay professional, patient, and positive while accurately sharing information about our products and services. You&rsquo;ll help customers by answering questions about their orders and technical issues, resolving problems, attracting new customers, and promoting our products.
Schedule: 8:00 am to 5:00 pm, Monday through Friday
Requirements:

MINIMUM QUALIFICATIONS<ul><li>
Must be people-oriented with a customer-focused mentality.</li><li>
Must have experience in a high-volume call center environment.</li><li>
Knowledge and/or experience with Orthodontic/Dental terminology, a plus</li><li>
Excellent organizational and time management skills a must.</li><li>
High school diploma, GED equivalency, or currently enrolled</li><li>
Ability to read, write, speak, and understand English fluently; Spanish speaking is a plus</li><li>
Highly motivated, well-organized individual who requires minimal direct supervision</li><li>
Must possess a positive attitude and work well in a team environment</li><li>
Excellent attention to detail and ability to work quickly with minimal errors</li><li>
Strong people skills, clear speech, good grammar, and pleasant phone presence</li><li>
Good at multi-tasking and working with interruptions</li><li>
Customer service experience utilizing telephone and email correspondence</li><li>
Ability to operate multiple line phone system, copier, and scanner</li><li>
Strong computer skills and understanding of computer networks</li><li>
MS Office experience required</li><li>
Ability to sit for extended periods</li><li>
Ability to walk and carry parts, materials, etc. between departments</li></ul>
COMPETENCY REQUIREMENTS/JOB DUTIES<ul><li>
Great attendance and punctuality</li><li>
Answer phone and route calls to appropriate department/personnel</li><li>
Answer inquiries about products and services</li><li>
Provide information to customers regarding ship dates and fabrication timelines</li><li>
Document customer complaints</li><li>
Maintain accurate records of customer interactions</li><li>
Open and maintain customer accounts by recording account information</li><li>
Manage lab cases that have been placed on hold due to missing information</li><li>
Receive and process customer payments as needed</li><li>
Ability to remain calm, courteous, and professional when dealing with all types of people</li><li>
Safeguard and protect the confidentiality of company and patient information as defined by the company&rsquo;s Confidentiality Agreement</li><li>
Follow all safety requirements and wear appropriate PPE as required</li><li>
Understand how one&rsquo;s performance can impact the success of the organization and product quality</li><li>
Assist with other projects as assigned</li></ul>
BENEFITS AVAILABLE INCLUDE:<ul><li>
Medical, Dental, and Vision Insurance (after 90 days)</li><li>
Short-term &amp; Long-Term Disability (after 90 days)</li><li>
AD&amp;D and Life Insurance Policies (after 90 days)</li><li>
Paid Vacation (after 1 year)</li><li>
8 Paid Company Holidays (after 90 days)</li><li>
401(k) with company match</li></ul>
EQUAL OPPORTUNITY EMPLOYER</div>

Customer Service Specialist - Dental Laboratory

Join Specialty Appliances Orthodontic Laboratory and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Specialty Appliances Orthodontic Laboratory

ABOUT_COMPANY

Customer Service Specialist - Dental Laboratory