Qureos Mentor

Spectra Health

<div>JOB TITLE: Social Services Manager 
Fair Labor Standards Act (FLSA) Status: Exempt
 
Reports to: Director of Community Engagement and Innovation 
JOB SUMMARY: The Social Services Manager provides leadership and direct oversight of the Social
 
Services Department at Spectra Health. They are responsible for supervision of Community Health Workers
 
(CHWs), case workers, and social work interns while also being responsible for direct care services that include
 
behavioral health assessments, resource assessments, development of care/service plans, and crisis assessment
 
and intervention. The Social Services Manager works within an integrated team to lead, plan and implement
 
patient programs within Spectra Health.<div> 
ORGANIZATIONAL PHILOSOPHY:
 
<ul><li>Privacy &amp; confidentiality: Maintain strict adherence to privacy and confidentiality protocols, ensuring
</li></ul>the protection of both patient and employee information in accordance with Spectra Health's policies.
 
<ul><li>Champion organizational values: Promote and embody Spectra Health's core values of Compassion,
</li></ul>Trust, Respect, Equity, and Inclusivity in all interactions and decision-making processes.
 
<ul><li>Culture of safety: Foster a culture of safety; proactively addressing hazards, incidents, and security
</li></ul>concerns while contributing to a positive and safe work environment for employees and patients.
 
<ul><li>Teamwork &amp; collaboration: Approach teamwork with a positive and collaborative mindset, building
</li></ul>strong relationships across departments and sharing knowledge and experiences to enhance overall
 
organizational effectiveness.
 
<ul><li>Be part of the solution: Actively support organizational change, offering solutions, participating in
</li></ul>leadership initiatives, and championing efforts that align with Spectra Health's evolving mission and
 
goals.
 
<ul><li>Patient-centered decision making: Prioritize the best interests of Spectra Health's patients, ensuring
</li></ul>quality care and positive outcomes.
 
<ul><li>Training &amp; meetings: Complete mandatory training requirements and attend at least 80% of
</li></ul>departmental meetings to stay informed and aligned with organizational goals and policies.
 
<ul><li>Policy adherence &amp; compliance champion: Strictly adhere to all Spectra Health policies and
</li></ul>procedures, and act as a departmental advocate for Spectra Health's Compliance Program activities.</div><div> 
ESSENTIAL JOB FUNCTIONS:
 
<ul><li>Provide leadership and daily oversight to the Social Services Department within an integrated primary
</li></ul>care setting.
 
<ul><li>Represent the Social Services Department on internal committees as assigned.
</li><li>Coordinate and lead efforts related to the execution of the Spectra Plan discount program.
</li><li>Coordinate and lead efforts related to insurance enrollment, especially leading up to Open Enrollment
</li></ul>periods.
 
<ul><li>Oversee the hiring/training and provide direct oversight and supervision to case workers, CHWs, and
</li></ul>social work interns.
 
<ul><li>Provide brief behavioral health consultation services to patients using the Primary Care Behavioral
</li></ul>Health Model as needed.
 
<ul><li>Assist the primary care team in developing processes, behavioral interventions, and patient education to
</li></ul>improve self-management of chronic disease.
 
Social Services Manager 
<ul><li>Comply with documentation and billing requirements for services provided in shared electronic health
</li></ul>record.
 
<ul><li>Ability to work in both the Larimore and Grand Forks locations.
</li><li>Coordinate and provide care that is safe, timely, effective, efficient, and patient centered.
</li><li>Develop care plans and if appropriate, provide case management that includes, but is not limited to, case
</li></ul>files, referrals, and other related documents for the treatment of clients; prepare related documentation
 
for civil commitment hearings or other legal proceedings; keep abreast of patient data to ensure
 
appropriate treatment and care are delivered.
 
<ul><li>Develop care plans and work with CHW staff to implement and manage patient care plans.
</li><li>Initiate and manage assessment and referrals to CHW staff.
</li><li>If appropriate, provide Free Through Recovery/Community Connect Care Coordination services to
</li></ul>referred patients. Handle case assignments, draft service plans, review case progress, and determine case
 
closure in compliance with program guidelines.
 
<ul><li>Coordinate with providers, staff and other agencies to deliver integrated patient care.
</li><li>Ability to understand, navigate, and communicate billing and insurance complexities to patients. Strong
</li></ul>working knowledge of the Spectra Plan discount program.
 
<ul><li>Willingness to accompany patients to appointments within Spectra Health and to partner agencies.
</li><li>Manage data collection requirements.
</li><li>Develop and maintain relationships with other social services agencies.
</li><li>Assist or conduct outreach efforts on behalf of Spectra Health.
</li><li>Assist with grant writing and ensure execution and compliance of grant requirements.
</li><li>Coordinate with certified interpreter staff to meet patient needs.
</li><li>Other duties as deemed necessary by the Director of Community Engagement and Innovation.</li></ul></div><div> 
JOB QUALIFICATIONS:
 
Required:
 
<ul><li>Master's Degree in Social Work
</li><li>Credentialed as an LMSW (Licensed Masters Social Worker) in North Dakota
</li><li>Valid Driver's License, Licensed and Insured Vehicle
</li><li>CPR/BLS certification is required or must be obtained within six (6) weeks of employment.
</li></ul>Preferred:
 
<ul><li>Previous community health experience.
</li><li>Previous supervisory experience.
</li><li>Experience working with Interpreters.
</li><li>Experience with program development, implementation, and evaluation.</li></ul></div> 
PHYSICAL REQUIREMENTS: The Social Services Manager is a position that exists in an office, clinic and
 
community setting. When in the office setting, the job requires the ability to sit for long periods of time at a
 
desk or workstation. When in a clinical setting, there may be long periods of time on one's feet, standing and
 
moving throughout the clinical environment. Periodically, the position requires lifting or carrying items
 
appropriate for an office environment, not more than 20lbs.
 
Social Services Manager
 
 
REMOTE WORK: The Social Services Manager is not eligible for full-time or hybrid remote work. For more
 
information about remote work, please see HR Policy 1.28 &ndash; Remote Work.
 
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties,
 
or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
 
change at any time with or without notice.
 
 
Spectra Health provides job opportunities, salaries and benefits, training, promotions, facilities, and other
 
conditions of employment without discrimination based on race, color, national origin, religion, sex, age,
 
disability, genetic information, or any other characteristic protected by federal or state laws. Spectra Health
 
does not retaliate against applicants, employees, or former employees for filing a charge or complaint of
 
discrimination, participating in a discrimination investigation or lawsuit, or opposing discrimination.</div>

Social Services Manager

<div>JOB SUMMARY: The Phlebotomist/Lab Tech retrieves blood from patients for laboratory testing by venipuncture and capillary collections. Serves patients by preparing specimens for laboratory testing and/or performing screening procedures (CLIA).
ORGANIZATIONAL DUTIES AND RESPONSIBILITIES<ul><li>
Privacy &amp; confidentiality: Maintain strict adherence to privacy and confidentiality protocols, ensuring
 
the protection of both patient and employee information in accordance with Spectra Health's policies.</li><li>
Champion organizational values: Promote and embody Spectra Health's core values of Compassion,
 
Trust, Respect, Equity, and Inclusivity in all interactions and decision-making processes.</li><li>
Culture of safety: Foster a culture of safety; proactively addressing hazards, incidents, and security
 
concerns while contributing to a positive and safe work environment for employees and patients.</li><li>
Teamwork &amp; collaboration: Approach teamwork with a positive and collaborative mindset, building
 
strong relationships across departments and sharing knowledge and experiences to enhance overall
 
organizational effectiveness.</li><li>
Be part of the solution: Actively support organizational change, offering solutions, participating in
 
leadership initiatives, and championing efforts that align with Spectra Health's evolving mission and goals.</li><li>
Patient-centered decision making: Prioritize the best interests of Spectra Health's patients, ensuring
 
quality care and positive outcomes</li><li>
Training &amp; meetings: Complete mandatory training requirements and attend at least 80% of departmental
 
meetings to stay informed and aligned with organizational goals and policies.</li><li>
Policy adherence &amp; compliance champion: Strictly adhere to all Spectra Health policies and procedures,
 
and act as a departmental advocate for Spectra Health's Compliance Program activities.</li></ul><div>
ESSENTIAL JOB FUNCTIONS: 
<ul><li>Perform basic phlebotomy procedures</li><li>Evaluate patients for ability to withstand venipuncture procedure</li><li>Explain the venipuncture procedure and answer patient questions</li><li>Perform basic point of care testing (CLIA), such as blood glucose levels on patients</li><li>Prepare blood, urine, and other body fluid specimens for testing according to established standards</li><li>Verifies patient by reading patient identification.</li><li>Maintains an efficient flow of patients</li><li>Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures.</li><li>Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.</li><li>Performs ECG on patients/customers.</li><li>Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes.</li><li>Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.</li><li>Resolves unusual test orders by contacting the physician, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.</li><li>Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li>Serves and protects Spectra Health by adhering to professional standards, clinic policies and procedures, federal, state, and local requirements.</li><li>Enhances phlebotomy department and Spectra Health's reputation by accepting ownership for</li></ul>
accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 
<ul><li>Maintain an environmentally clean laboratory</li><li>Maintain and order supplies as needed</li><li>Communicate supply needs or problems to IT Support Staff</li><li>Assist reception with answering telephone, routes calls and takes accurate and complete phone messages</li></ul>
for the provider or nurse and relays information in a prompt manner</div>
JOB QUALIFICATIONS:<div>
Required: 
<ul><li>High school graduate or equivalent.</li><li>Six (6) months medical experience related to patient care</li><li>Knowledge of basic medical terminology</li></ul>
Preferred: 
<ul><li>Phlebotomy Technician Certification (CPT), but not required</li><li>Previous pediatric phlebotomy experience</li><li>Knowledge of the use, care and storage of lab equipment and instruments.</li></ul></div>
PHYSICAL REQUIREMENTS: The Phlebotomist/Lab Tech works in a clinical environment that requires 
the employee to be on the feet for long periods of time. This position requires the ability to communicate with 
patients and periodically might require the ability to lift and carry items (not more than 20lbs).
**Spectra Health provides equal employment opportunities (EEO) to all employees and applicants for 
employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual 
orientation or gender identity.</div>

Phlebotomist - Lab Tech

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Spectra Health

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Social Services Manager

Phlebotomist - Lab Tech