Qureos Mentor

Spectrum

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Are you ready to ignite minds and spark change in a dynamic learning environment? As a Facilitator, you'll lead engaging sessions that empower participants to develop essential skills. This entry-level role is perfect for those with training experience, eager to guide learners through transformative experiences. Join us to shape the future of learning and become a vital part of our team!</div><div><b><br>
How You'll Make An Impact</b></div><ul><li>
Facilitate engaging learning sessions that develop participants' skills, both in-person and online.</li><li>
Manage classroom dynamics effectively, ensuring a positive learning environment for all.</li><li>
Keep track of participant progress and performance, offering feedback to encourage growth.</li><li>
Administer all training logistics, from class preparation to tracking evaluations.</li><li>
Follow structured guides to lead discussions and activities that enhance learning.</li><li>
Pursue opportunities for personal growth in facilitation and classroom management.</li><li>
Coach learners on specific skills to help them succeed in their roles</li></ul><div><b>
Working Conditions</b></div><div>
Normal office environment: This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.</div><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Education</b></div><ul><li>
Associate&rsquo;s degree or equivalent combination of training and/or work experience.</li></ul><div><b>
Experience</b></div><ul><li>
1+ year(s) of training delivery experience and 3+ years in the functional area or a related business unit.</li></ul><div><b>
Technical Skills</b></div><ul><li>
Knowledge of Microsoft Office applications like Word, Excel, PowerPoint, and Outlook.</li></ul><div><b>
Skills &amp; Abilities</b></div><ul><li>
Communicate clearly with all levels of management and team members.</li><li>
Think critically and analyze effectively.</li><li>
Organize and prioritize tasks efficiently.</li><li>
Engage with the public professionally.</li><li>
Feel comfortable presenting to groups both online and in person.</li></ul><br>
#LI-TH<br>
HTR313 2025-67238 2025
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Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
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A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
The base pay for this position generally is between <b>$45,800.00 and $73,200.00</b>. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Facilitator

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service &amp; Customer Experience team at Spectrum.</div><div></div><div><br>
At Spectrum, we keep our millions of customers connected across a 41-state footprint. Our Digital Service &amp; CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.</div><div></div><div><b><br>
BE PART OF THE CONNECTION</b></div><div></div><div><br>
As the Senior CX Analyst you are responsible for extracting, synthesizing, and transforming complex data into insights that drive improvements in Spectrum&rsquo;s customer experience. In this role you will analyze multiple data sources, build and optimize Redshift SQL queries, assess customer sentiment, and translate findings into actionable recommendations. You will also create visual data stories through charts, dashboard and slides - that clearly communicate insights and recommendations to partners across the business.</div><div><b><br>
HOW YOU&rsquo;LL MAKE AN IMPACT</b></div><div></div><div><br>
Data Analysis and Insights Development</div><ul><li>
Cross industry experience running SQL queries to extract and analyze customer data.</li><li>
Synthesize data from multiple sources (surveys, operational data, digital interactions, etc.) to uncover trends and pain points.</li><li>
Lead deep-dive analyses to inform CX programs, product enhancements,and service improvements.</li><li>
Translate analytical findings into actionable recommendations
</li></ul><div>Customer Experience Strategy and Storytelling</div><ul><li>
Use best practices learned across industries to partner with stakeholders to influence decisions with data-driven insights.</li><li>
Turn data into visual stories using PowerPoints charts, dashboards and presentations that make insights clear and actionable.</li></ul><div>
You&rsquo;ll continually expand your knowledge and develop skills while growing your career with Spectrum.</div><div><b><br>
WHAT YOU&rsquo;LL BRING TO SPECTRUM</b></div><div><i><br>
Required Qualifications</i></div><div>
Experience:</div><ul><li>
Business analysis experience: 5 years or more</li><li>
Telecommunications and/or experience with technology/software products: 5 years or more</li></ul><div>
Education:</div><ul><li>
Bachelor&rsquo;s degree in Business Administration or related field or equivalent experienc</li></ul><div>
Skills:</div><ul><li>
Knowledge of process and project management</li><li>
Dashboards and reporting tools i.e., Redshift, Tableau, MicroStrategy, Power BI, or Excel.</li></ul><div>
Abilities:</div><ul><li>
Oversee and approve requirements and test plans for assigned projects</li><li>
Show judgement and initiative to accomplish job duties; effective analytical approach to problem solving and presenting recommendations</li><li>
Understand and interpret expressed and implied needs of the customer</li><li>
Effective written and verbal communication skills</li></ul><div><i><br>
Preferred Qualifications</i></div><div>
Experience:</div><ul><li>
Product management</li><li>
Market research experience in sample and survey design</li></ul><br>
#LI-JV1<br>
CSU340 2025-66544 2025
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Sr Digital Srvc & CX Analyst

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Supervise all aspects of daily coverage and production of news programming. Works closely with Sr. Director of News to lead day-to-day operations and overall management including editorial, assignments and logistics. The position is accountable for ensuring that the editorial and production values of news and programming consistently meet industry standards with the goal of driving viewership, growing our audience, and strengthening the brand.</div><div><b><i><br>
MAJOR DUTIES AND RESPONSIBILITIES</i></b></div><div></div><div><i><br>
Actively and consistently support all efforts to simplify and enhance the customer experience.</i></div><div></div><div><b><br>
Editorial</b></div><div>
Assist in developing and executing daily editorial plans</div><div></div><div><br>
Assist and approve coverage plans and stories for newscasts in collaboration with Senior Director of News.</div><div></div><div><br>
Read and edit news copy to ensure quality control standards with high awareness of legality, morality, accuracy, and perceptions of bias.</div><div><br>
</div><div>Oversee news gathering in area in ways to benefit the entire news group.</div><div></div><div><br>
Make key decisions on breaking news coverage, stories and how to cover them, editorial and creative content.</div><div></div><div><b><br>
News Production</b></div><div>
Directly responsible for ensuring the quality of all news programming meets editorial and quality standard. Serves as champion of the channel brand.</div><div></div><div><br>
Supervise the production process and direct staff to maintain quality and ethical standards.</div><div></div><div><br>
Establishes operational objectives and work plans, delegates assignments.</div><div></div><div><br>
Work closely with the Senior Executive Producers, Executive Producers, and Producers to enrich and expand on the key assignments and big stories of the day through production and graphic treatment.</div><div></div><div><br>
Meet with news managers on a regular basis to provide feedback, guidance and advice concerning production issues.</div><div></div><div><br>
Review content of news stories and check for errors of fact, technical errors, creative content, miscues, editorial mistakes and all elements needed to deliver quality news programming.</div><div></div><div><br>
Continuously evaluate staff performance and provide on-going feedback for improvement.</div><div></div><div><b><br>
Leadership</b></div><div>
Drive integration and collaboration with other managers to achieve station goals.</div><div></div><div><br>
Work closely with other managers to determine daily scope of coverage.</div><div></div><div><br>
Ensure the staff knows and understands news coverage vision and short/long term goals and objectives.</div><div>
Create a motivating environment for staff.</div><div></div><div><br>
Drive integration and collaboration between production staff and other functions areas of newsroom to ensure all are working towards unified goals.</div><div></div><div><br>
Participate in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect.</div><div></div><div><br>
Act as role model for staff by maintaining ethical, professional, and legal standards.</div><div></div><div><br>
Assist in the hiring, supervising, and developing of news staff.</div><div></div><div><br>
Conduct performance evaluations for direct reports.</div><div></div><div><br>
Assists in the scheduling of newsroom personnel.</div><div></div><div><b><br>
Planning</b></div><div>
Create and execute short and long-ranged plans for staff development and professional growth, program schedules, future stories and guest bookings.</div><div></div><div><br>
Continuously evaluate resources needed for adequate coverage and present recommendations to Senior Director of News.</div><div></div><div><br>
Perform other duties as assigned.</div><div><b><br>
REQUIRED QUALIFICATIONS</b></div><div><b>
Required Skills/Abilities and Knowledge</b></div><div><i>
Ability to read, write, speak and understand English</i></div><div>
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives</div><div>
Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results</div><div>
Demonstrated excellent interpersonal, written, and verbal communication skills
</div><div>Must continually develop and enhance the technical knowledge of newsroom to be able to work in a hands-on environment</div><div>
Proficient at inspiring staff to attain station goals of creativity, urgency, and accuracy</div><div>
Demonstrated interpersonal skills and ability to motivate and train others</div><div>
Establishes and assures adherence to schedules, work plans, and performance requirements</div><div>
Adept at embracing new technology</div><div>
Ability to communicate effectively with all levels in the organization</div><div>
Ability to think strategically and anticipate future trends, needs, and expectations</div><div></div><div><b><br>
Required Education</b></div><div>
Bachelor degree in journalism or related field, or comparable television work experience</div><div></div><div><b><br>
Required Related Work Experience and Number of Years</b></div><div>
Experience as a senior or unit producer at a news station 6+</div><div>
Management experience 3+</div><div></div><div><b><br>
PREFERRED QUALIFICATIONS</b></div><div><b>
Preferred Education</b></div><div>
Master's degree</div><div></div><div><b><br>
WORKING CONDITIONS</b></div><div>
Works primarily inside a climate-controlled environment throughout the year but might be assigned field duties on occasion</div><div>
Requires long periods of personal computer use and telephone communications</div><div>
Works in an open newsroom setting with a semi-noisy environment</div><div>
Communicates in person, by phone and by email</div><div>
Must be able to work under time pressure deadlines and willing and able to work different shifts or longer shifts due to &quot;breaking news&quot; and severe weather emergencies. Willing and able to work weekends and holidays</div><div>
Materials and equipment used: various studio and newsgathering television equipment, computers, and computer-related equipment</div><div></div><div><b><br>
PHYSICAL AND MENTAL REQUIREMENTS</b></div><div><b>
Physical Requirements</b></div><div>
Sits for long periods of time</div><div>
Must be able to distinguish colors and discern sounds</div><div>
May be required to lift up to 5 pounds</div><br>
<div></div>
#LI-JI1<br>
NPR606 2025-66763 2025
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
The base pay for this position generally is between <b>$107,760.00 and $191,100.00</b>. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Senior Manager, News and Content

Join Spectrum and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Spectrum

ABOUT_COMPANY

Facilitator

Sr Digital Srvc & CX Analyst

Senior Manager, News and Content