Qureos Mentor

Spectrum

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Do you excel at troubleshooting technical issues and supporting seamless business operations? Spectrum is seeking a Communications Desk Operations Specialist to analyze data, triage technical problems and facilitate communication among teams. Your expertise will help maintain reliable operations and a positive experience for our customers and internal partners.</div><div><br>
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.</div><div><b><br>
Location</b><br>
12012 North Mopac Expressway</div><div>
Austin, Texas 78758</div><div></div><div><b><br>
How You&rsquo;ll Make an Impact</b></div><div></div><div><i><br>
Responsibilities</i></div><ul><li>
Monitor service queues and call volumes, develop ad hoc reports and assist with operational decision-making across Spectrum.</li><li>
Proactively detect and escalate outages using telemetry and communication tools, supporting partners in real time.</li><li>
Create and manage tickets in Spectrum&rsquo;s ticketing system, collaborate with fix teams and help drive solutions.</li><li>
Lead or participate in Communication Desk conference bridges during critical events, providing updates to leaders and executives.</li><li>
Analyze customer call volume and outage trends with telemetry tools, escalating issues for timely resolution.</li><li>
Manage Outage Management tasks by prioritizing alerts, call deflection and customer messaging.</li><li>
Identify areas for process improvement and provide training and guidance to less tenured team members.</li></ul><div><b><br>
Qualifications</b></div><div></div><div><i><br>
Knowledge, Skills and Abilities</i></div><ul><li>
Strong analytical skills for data evaluation and issue escalation.</li><li>
Demonstrated conceptual thinking and attention to detail.</li><li>
Experience in networking, internal systems, large audience communications or technical aptitude with ongoing learning and development.</li><li>
Leadership, motivational and interpersonal skills.</li><li>
Organizational skills and the ability to multitask in multiple systems and prioritize competing demands in fast-paced, high-pressure settings.</li><li>
Decision making using trends, analytics and root cause analysis.</li><li>
Advanced proficiency in Microsoft Office, Excel, Outlook, Remedy, Agent OS and web-based tools.</li><li>
Adaptable and highly resilient in changing operational environments.</li><li>
Capacity to clearly explain technical concepts to all audiences.</li><li>
Read, write and speak English effectively in both verbal and written communication</li></ul><div></div><div><b><br>
What You&rsquo;ll Bring to Spectrum</b></div><div></div><div><i><br>
Education</i></div><ul><li>
Associate&rsquo;s degree in Information Systems, Business Management or related field or equivalent work experience</li></ul><div><i>
Experience.</i></div><ul><li>
2+ years of operations experience in a Call Center, Network or IT environment OR 2+ years of technical support experience in the cable or telecommunications industry.</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><div></div><div><i><br>
Education</i></div><ul><li>
Bachelor&rsquo;s degree in Information Systems, Business Management or related field or equivalent work experience.</li></ul><div></div><div><i><br>
Experience</i></div><ul><li>
2+ years in a 24/7 Operations Center.</li><li>
2+ years troubleshooting networking gear, applications or mobile services.</li></ul><div></div><div><i><br>
Skills</i><br>
Technical certification such as CCNA, Security+, Network+ or A+.</div><br>
#LI-FB1<br>
COP100 2026-72111 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Communications Desk Operations Specialist

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><b><br>
Construct Your Career Path</b></div><div></div><div><br>
Are you ready to lay the foundation for your career path? Our Underground Construction Technicians play a crucial role in building and maintaining our fiber optic network - keeping people connected to what matters most. You will operate construction equipment and install, repair, and locate conduits, vaults, pedestals, fiber &amp; hybrid fiber coax (HFC) cables.</div><div><b><br>
What our Underground Construction Technicians Enjoy Most About the Role</b></div><ul><li><b>
Travel</b>, including overnight stays, is a regular part of the job. Hotel <b>accommodation</b> and <b>per diem</b> are provided for overnight stays during the work week.</li><li><b>
Drive Project Success</b>: Become a subject matter expert in safely and accurately placing fiber optic cables, reading fiber maps, and collaborating with Field Operations and contractors.</li><li><b>
Hands-on Learning</b>: Work on a range of projects including operating heavy machinery, using hand tools, site restoration, post construction projects, maintaining records, and more.</li><li><b>
Unlimited Potential</b>: Advance your career with opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Level I to Level II, leadership positions, and beyond.</li></ul><div><b>
Working Conditions</b></div><div>
Construction Technicians work outdoors in all kinds of weather and at various heights, including adverse conditions, day or night and often near power lines and electricity. You are exposed to dust, dirt, noise, insects, rodents, pets, cleaning solutions and may work indoors in poorly ventilated areas. Standing is required 50-70% of the time. Travel, including overnight stays, is a regular part of the job.</div><div><b><br>
Required Qualifications</b></div><ul><li><b>
Education</b>:<ul><li>
High School diploma or equivalent</li></ul></li><li><b>
Experience</b>:<ul><li>
Valid driver's license with satisfactory driving record within company-required standards</li><li>
2 &ndash; 4 + years OSP Underground construction/maintenance experience</li></ul></li><li>
T<b>echnical Skills</b>:<ul><li>
Fluent in English</li><li>
Knowledge of outside plant construction standards</li></ul></li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
CDL A</li><li>
OSHA 10 certification</li><li>
Fiber Placement and Equipment experience</li></ul><br>
<div></div>
#LI-SO2<br>
EFR118 2026-71493 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
The base pay for this position generally is between <b>$20.40 and $36.10</b>. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Underground Construction Technician

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions</div><div><br>
Actively and consistently support all efforts to simplify and enhance the customer experience.<br>
Contributes to design sessions with OSS Architects, Requirements Analysts, IT Operations and OSS Systems Engineers.<br>
Reviews existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.<br>
Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services.<br>
Creates work effort estimates for assigned tasks and support prioritization and release management.<br>
Develops of core code modules, unit test tools and release notes for enhancements and bug fixes.<br>
Installs, administers, configures and maintains OSS applications including operating systems and related software.<br>
Provides 'on call' support to resolve OSS application issues after normal business hours.<br>
Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).<br>
Works with database administrators to configure, tune and maintain databases in variety of languages</div><div>
Documents systems configurations and upgrades.<br>
Designs and implements change control policies and disaster recovery plans.<br>
Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources.<br>
Perform other duties as requested by supervisor.</div><div><b><br>
Required Skills/Abilities and Knowledge</b><br>
Ability to read, write, speak and understand English<br>
Demonstrated in-depth ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality<br>
Demonstrated in-depth ability to create detailed documentation to functionally understand new and existing applications<br>
Demonstrated in-depth ability to follow and implement established change and control policies and procedures<br>
Demonstrated in-depth ability to troubleshoot application problems<br>
Demonstrated in-depth knowledge of development tools, application frameworks, and testing tools<br>
Demonstrated in-depth knowledge of OSS applications and software<br>
Demonstrated in-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process</div><div></div><div><b><br>
Required Education</b><br>
Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications</div><div></div><div><b><br>
Required Related Work Experience and Number of Years</b><br>
Application Development experience in relevant areas - 3<br>
Network OSS application experience - 2<br>
System Administration experience - 2<br>
Database support and development experience - 2<br>
Experience in Enterprise Application Integration (EAI) - 2</div><div></div><div><b><br>
Preferred Related Work Experience and Number of Years</b><br>
Application Development experience in relevant areas - 5+<br>
Network OSS application experience - 3+<br>
System Administration experience - 3+<br>
Database support and development experience - 3+<br>
Experience in Enterprise Application Integration (EAI) - 3+</div><div></div><div><b><br>
Working Conditions</b></div><div>
Office Environment<br>
'On Call' support, on a rotation basis</div><br>
#LI-RB1<br>
ISY340 2026-71550 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Systems Engineer II

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that&rsquo;s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.</div><div></div><div><br>
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.</div><div><b><br>
What our Sales and Customer Solutions Representatives Enjoy Most About the Role</b></div><ul><li>
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.</li><li>
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.</li><li>
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.</li><li>
Mastering order processing within the billing system for retained accounts, new sales, and account lookups.</li><li>
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.</li></ul><div><b>
Working Conditions</b></div><ul><li>
Normal office environment.</li></ul><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Education</b></div><ul><li>
High school diploma or equivalent</li></ul><div><b>
Experience</b></div><ul><li>
6 months of customer service or phone sales experience to enhance customer satisfaction and retention</li></ul><div><b>
Technical Skills</b></div><ul><li>
Knowledge of cable communications products: TV, internet, and telephone</li></ul><div><b>
Skills &amp; Abilities</b></div><ul><li>
Strong English communication skills</li><li>
Flexibility for variable hours, including weekends and holidays</li><li>
Adaptability and problem-solving in dynamic environments</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
1+ years of call center experience</li></ul><br>
#LI-NI1<br>
CRT110 2026-72052 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Sales and Customer Solutions Representative

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that&rsquo;s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.</div><div></div><div><br>
Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.</div><div><b><br>
What our Sales and Customer Solutions Representatives Enjoy Most About the Role</b></div><ul><li>
Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.</li><li>
Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.</li><li>
Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.</li><li>
Mastering order processing within the billing system for retained accounts, new sales, and account lookups.</li><li>
Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.</li></ul><div><b>
Working Conditions</b></div><ul><li>
Normal office environment.</li></ul><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Education</b></div><ul><li>
High school diploma or equivalent</li></ul><div><b>
Experience</b></div><ul><li>
6 months of customer service or phone sales experience to enhance customer satisfaction and retention</li></ul><div><b>
Technical Skills</b></div><ul><li>
Knowledge of cable communications products: TV, internet, and telephone</li></ul><div><b>
Skills &amp; Abilities</b></div><ul><li>
Strong English communication skills</li><li>
Flexibility for variable hours, including weekends and holidays</li><li>
Adaptability and problem-solving in dynamic environments</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
1+ years of call center experience</li></ul><br>
#LI-MB9<br>
CRT110 2026-72167 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Do you excel at understanding business needs and providing solutions that drive results? Spectrum Business is seeking an Inbound Business Telesales Representative to connect with small and medium-sized business clients, guiding them to the best Voice, Data and Video products. Your consultative approach will strengthen customer relationships and contribute to Spectrum&rsquo;s growth.</div><div></div><div><br>
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that&rsquo;s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.</div><div><b><br>
How You&rsquo;ll Make an Impact</b></div><ul><li>
Respond to inbound sales calls nationwide and meet key performance standards</li><li>
Offer bundled internet, mobile, telephone, and video solutions while educating customers about Spectrum&rsquo;s products and billing</li><li>
Present tailored sales proposals and maximize opportunities to sell additional services</li><li>
Maintain accurate customer and sales records</li><li>
Work with support teams to complete sales and resolve customer inquiries</li><li>
Evaluate client locations for service feasibility and coordinate construction estimates</li><li>
Stay informed on competitors to effectively position Spectrum&rsquo;s offerings</li></ul><div><b>
Working Conditions</b></div><ul><li>
Work is performed in a call center environment with a variable schedule that may include nights, weekends and holidays, however most of our agents work Monday through Friday</li></ul><div><b><br>
What You&rsquo;ll Bring to Spectrum</b></div><div></div><div><b><br>
Required Qualifications</b></div><div></div><div><b><br>
Education
</b></div><ul><li>High school diploma or equivalent</li></ul><div><b>
Experience</b></div><ul><li>
1+ years of sales experience in a professional setting, preferably with evidence of prior success in business-to-business sales
</li><li>Or 2+ years of college education, associate&rsquo;s degree, or equivalent combination of education and experience</li></ul><div><b>
Skills</b></div><ul><li>
Ability to communicate effectively in English</li><li>
Proven professional sales performance</li><li>
Knowledge of cable communications products like video, data, and voice</li></ul><div><b>
Preferred Qualifications</b></div><div></div><div><b><br>
Education</b></div><ul><li>
Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related)</li></ul><div><b>
Experience</b></div><ul><li>
2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses</li><li>
2+ years of call center sales experience in business-to-business or telecommunications</li></ul><br>
#LI-AM3<br>
SIB130 2026-72153 2026
<br>
<br>
Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
<br>
<br>
<br>
A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
<br>
The base pay for this position generally is between <b>$18.00 and $22.30</b>. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.<br>
<br>
In addition, this position has a commission earnings target starting at <b>$23,400</b>.<br>
<br>
<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
<br>
<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Inbound Business Telesales Representative

Join Spectrum and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Spectrum

About Company

Communications Desk Operations Specialist

Underground Construction Technician

Systems Engineer II

Systems Engineer II

Sales and Customer Solutions Representative

Sales and Customer Solutions Representative

Inbound Business Telesales Representative