Qureos Mentor

Springboard Hospitality

<div><div><h4 class="jobSectionHeader">Job Details</h4>
<div>Job Location: Banyan Harbor - Lihue - Lihue, HI</div>
<div>Salary Range: $25.00 - $25.00 Hourly</div>
</div><h4 class="jobSectionHeader">Description</h4>
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above &amp; Beyond to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
https://www.springboardhospitality.com/
Primary mission:
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations, recommends and implements procedural changes. Also, monitors inventories and expenses.
SCOPE OF WORK + TEAM
<ul><li>Reports to Executive Housekeeper/ Director of Housekeeping</li>
<li>The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.</li>
<li>Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time</li>
</ul>
RESPONSIBILITIES
<ul><li>Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
<ul><li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working</li>
<li>Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner</li>
<li>Maintain regular attendance based on property needs and standards</li>
<li>Use proper two-way radio and phone etiquette at all times when communicating with co-workers</li>
<li>Inspect staff&rsquo;s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.
</li><li>Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant&rsquo;s carts are clean and restocked.</li>
<li>Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time</li>
<li>Maintain key control system; collect all keys and assignment sheets daily at the end of each shift</li>
<li>Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance</li>
<li>Submit proper documentation regarding poor work performance, misconduct , attendance issues and improper attire</li>
<li>Ensure that all staff takes their 30-minute meal breaks and rest periods</li>
<li>Handle items for &ldquo;lost and found&rdquo; according to OLS Hotels &amp; Resorts standards</li>
<li>Inspect all VIP rooms and report their availability to the Front Desk</li>
</ul></li><li>Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, OLS Hotels &amp; Resorts policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
</li><li>Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
</li><li>Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
</li><li>The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.</li>
<li>Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
</li><li>Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and associates and maintain/ improve guest satisfaction.
</li></ul><h4 class="jobSectionHeader">Qualifications</h4>
EXPERIENCE:<ul>
<li>
Prior Experience:<ul><li>
2+ employment in a related position with this company or other organization(s).</li></ul>
</li><li>IT Expertise:
<ul><li>Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
</li><li>Must be able to type 45 wpm and have the ability to input data and access information on the computer</li>
<li>Must have proficient working knowledge of Microsoft Office, Opera; preferred.</li>
<li>Must be able to exercise confidentiality and discretion.
</li><li>Use the telephone and computer system for reporting and verifying room status.</li>
</ul></li></ul><ul><li>Education:
<ul><li>High School diploma or GED required; college degree preferred.</li></ul>
</li><li>Subject Expertise:
<ul><li>Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.</li>
<li>Report any unusual occurrences and/or request to Supervisor.</li>
<li>Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.</li>
<li>Must be service oriented with excellent customer service and sales skills</li>
<li>Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language</li>
<li>Must be energetic and outgoing</li>
<li>Must possess excellent interpersonal and organizational skills</li>
<li>Must be able to follow directions with attention to detail, speed and accuracy</li>
<li>Must be a team player with the ability to work under minimal supervision</li>
<li>Must be able to multi-task in a fast-paced work environment</li>
<li>Must be able to understand and work with basic financial information and solve basic arithmetic problems</li>
<li>Properly store, secure and issue supplies as needed to meet business demands.</li>
<li>Complete all reports in a timely and efficient manner as required by management.</li>
<li>Establish, with Hotel Manager's approval, any additional standards as needed for the Housekeeping Department.</li>
<li>Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.</li>
<li>Ensure completion of regular maintenance and cleaning projects on a biannual basis.</li>
<li>Monitor all V.I.P.'s, special guests and requests, special projects and other responsibilities as assigned.
</li><li>Participate in hotel committees, MOD program and task force assignments.
</li></ul></li></ul>OTHER EXPECTATIONS:
<ul><li>Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.</li>
<li>Demonstrate a working knowledge of all company safety and security procedures.</li>
<li>Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.</li>
<li>Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.</li>
</ul>
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits<ul>
<li>
Competitive Base Salary</li>
<li>PTO</li>
<li>Medical, Dental, Vision, Life, Pet Insurance</li>
<li>401K</li>
<li>Costco Membership</li>
<li>Bereavement Leave</li>
<li>Management Contract Referral Program</li>
<li>Education Assistance</li>
</ul>
Additional Per Position
<ul><li>Employee Rates at all of Springboard Hospitalitys 35+ Hotels</li>
<li>Monthly Cell Phone Stipend</li>
<li>Dry Cleaning Services</li>
<li>Hotel Level Executive Bonus Program</li>
<li>Retention Bonuses</li>
<li>Lead Share Program</li>
<li>Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs</li>
<li>Associate Referral Bonus Program</li>
</ul>
Springboard Hospitality Core Values:
<ul><li>CONNECTED. We are plugged into people, technology and the cutting edge of culture.</li>
<li>INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
</li><li>COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.</li>
<li>PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.</li>
<li>DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
</li></ul>OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.</div>

Housekeeping Supervisor

<div><div><div><div>About our company: 
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above &amp; Beyond to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
 https://www.springboardhospitality.com/ 
 
Primary mission:
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. May supervise the laundry operations, recommends and implements procedural changes. Also, monitors inventories and expenses. 
 
SCOPE OF WORK + TEAM
<ul><li>Reports to Executive Housekeeper/ Director of Housekeeping</li>
<li>The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.</li>
<li>Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time</li></ul> 
 
RESPONSIBILITIES
<ul><li>Supervise the housekeeping associates to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
<ul><li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working</li>
<li>Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner</li>
<li>Maintain regular attendance based on property needs and standards</li>
<li>Use proper two-way radio and phone etiquette at all times when communicating with co-workers</li>
<li>Inspect staff&rsquo;s work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.
</li><li>Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant&rsquo;s carts are clean and restocked.</li>
<li>Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time</li>
<li>Maintain key control system; collect all keys and assignment sheets daily at the end of each shift</li>
<li>Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance</li>
<li>Submit proper documentation regarding poor work performance, misconduct , attendance issues and improper attire</li>
<li>Ensure that all staff takes their 30-minute meal breaks and rest periods</li>
<li>Handle items for &ldquo;lost and found&rdquo; according to OLS Hotels &amp; Resorts standards</li>
<li>Inspect all VIP rooms and report their availability to the Front Desk</li>
</ul></li><li>Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, OLS Hotels &amp; Resorts policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
</li><li>Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
</li><li>Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
</li><li>The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.</li>
<li>Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
</li>Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and associates and maintain/ improve guest satisfaction. 
<li>
</li></ul> 
</div></div></div><div><div>Qualifications</div></div><div><div>
<div>EXPERIENCE:
<ul><li>Prior Experience:
<ul><li>2+ employment in a related position with this company or other organization(s).</li>
</ul></li><li>IT Expertise:
<ul><li>Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
</li><li>Must be able to type 45 wpm and have the ability to input data and access information on the computer</li>
<li>Must have proficient working knowledge of Microsoft Office, Opera; preferred.</li>
<li>Must be able to exercise confidentiality and discretion.
</li><li>Use the telephone and computer system for reporting and verifying room status.</li>
</ul></li></ul><ul><li>Education:
<ul><li>High School diploma or GED required; college degree preferred.</li>
</ul></li><li>Subject Expertise:
<ul><li>Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.</li>
<li>Report any unusual occurrences and/or request to Supervisor.</li>
<li>Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.</li>
<li>Must be service oriented with excellent customer service and sales skills</li>
<li>Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language</li>
<li>Must be energetic and outgoing</li>
<li>Must possess excellent interpersonal and organizational skills</li>
<li>Must be able to follow directions with attention to detail, speed and accuracy</li>
<li>Must be a team player with the ability to work under minimal supervision</li>
<li>Must be able to multi-task in a fast-paced work environment</li>
<li>Must be able to understand and work with basic financial information and solve basic arithmetic problems</li>
<li>Properly store, secure and issue supplies as needed to meet business demands.</li>
<li>Complete all reports in a timely and efficient manner as required by management.</li>
<li>Establish, with Hotel Manager's approval, any additional standards as needed for the Housekeeping Department.</li>
<li>Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.</li>
<li>Ensure completion of regular maintenance and cleaning projects on a biannual basis.</li>
<li>Monitor all V.I.P.'s, special guests and requests, special projects and other responsibilities as assigned.
</li><li>Participate in hotel committees, MOD program and task force assignments.
</li></ul></li></ul>OTHER EXPECTATIONS:
<ul><li>Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.</li>
<li>Demonstrate a working knowledge of all company safety and security procedures.</li>
<li>Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.</li>
<li>Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.</li></ul> 

Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
<ul><li>Competitive Base Salary</li>
<li>PTO</li>
<li>Medical, Dental, Vision, Life, Pet Insurance</li>
<li>401K</li>
<li>Costco Membership</li>
<li>Bereavement Leave</li>
<li>Management Contract Referral Program</li>
<li>Education Assistance</li>
</ul>
Additional Per Position
<ul><li>Employee Rates at all of Springboard Hospitality&rsquo;s 35+ Hotels</li>
<li>Monthly Cell Phone Stipend</li>
<li>Dry Cleaning Services</li>
<li>Hotel Level Executive Bonus Program</li>
<li>Retention Bonuses</li>
<li>Lead Share Program</li>
<li>Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs</li>
<li>Associate Referral Bonus Program</li></ul> 

Springboard Hospitality Core Values:
<ul><li>CONNECTED. We are plugged into people, technology and the cutting edge of culture.</li>
<li>INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
</li><li>COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.</li>
<li>PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.</li>
<li>DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.</li> 
</ul>
OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.</div></div></div></div>

HOUSEKEEPING SUPERVISOR

<div><div><div><div>Line Cook 

At The Shelby, we don&rsquo;t just set up stations and cook food&mdash;we craft unforgettable experiences. As the Line Cook, you'll play a key role in creating memorable moments for our guests by ensuring that menu items are prepared with passion and an eye for detail. Your commitment to food knowledge, health standards, communication and attention to detail will keep everything in line with hotel and brand standards. More than just a cook for the guest, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections. 

ABOUT OUR COMPANY
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. 

At every level, the Springboard team is dedicated to going Above &amp; Beyond to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. 

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com/ 

VOCO, an IHG Hotel
VOCO, IHG&rsquo;s fastest-ever global brand expansion, embodies its Latin roots with the meaning &ldquo;to invite&rdquo; and &ldquo;call together,&rdquo; reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences. 

VOCO, The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We&rsquo;re not just a place to stay; we&rsquo;re a destination that celebrates the unique spirit of Myrtle Beach. 

ABOUT THE ROLE
As the Cook, you are responsible for preparing all food items, based on standardized recipes, for Restaurant, Room Service, Team Member meals, and Banquets, while complying with all applicable sanitation, health, and personal hygiene standards and following established food production programs and procedures to produce an appealing and appetizing product. He/she is also responsible for appropriate use of facility supplies, and equipment to minimize loss, waste, and fraud. 

SCOPE OF WORK + TEAM
<ul><li>Reports to the Director of Food &amp; Beverage / Sous Chef
</li></ul><ul><li>Supports special F&amp;B staff
</li></ul><ul><li>Part of the special events team and catering 
</li></ul>RESPONSIBILITIES
<ul><li>You will cook all items against the recipe cards, verify that use records are followed for all items served and that food is presented in an efficient, quality manner.
</li></ul><ul><li>Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods.
</li></ul><ul><li>Monitor the equipment maintenance and kitchen &quot;clean as you go&quot; policy to ensure strict adherence.
</li></ul><ul><li>To assist in cross-training team members and train new team members in their positions on the service line.
</li></ul><ul><li>To assist the Sous Chef in maintaining standards of quality and appears on the front line.
</li></ul><ul><li>Perform special projects and other responsibilities as assigned.
</li></ul><ul><li>Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and Springboard Hospitality Rules of Conduct.
</li></ul><ul><li>Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for team members as well as guests.
</li></ul><ul><li>Read and abide by all the regulations and rules of conduct stated in the associate handbook. 
</li></ul>Qualifications
EXPERIENCE:
<ul><li>Prior Experience:
</li></ul><ul><li>1+ years Previous cooking (line cook) experience.
</li></ul><ul><li>Subject Expertise: 
</li></ul><ul><li>Report any unusual occurrences and/or request to Supervisor.
</li></ul><ul><li>Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
</li></ul><ul><li>Must be able to effectively communicate to guests, management, and coworkers
</li></ul><ul><li>Must be able to follow directions with attention to detail, speed and accuracy
</li></ul><ul><li>Must be a team player with the ability to work under minimal supervision
</li></ul><ul><li>Must be able to multi-task in a fast-paced work environment
</li></ul><ul><li>Flexible and long hours sometimes required.
</li></ul><ul><li>Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
</li></ul><ul><li>Ability to stand for the entire shift.
</li></ul><ul><li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
</li></ul><ul><li>Must be able to multitask and prioritize departmental functions to meet deadlines.
</li></ul><ul><li>Must be able to exercise confidentiality and discretion. 
</li></ul>OTHER EXPECTATIONS:
<ul><li>Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
</li></ul><ul><li>ServeSafe Food Handlers certificate is required
</li></ul><ul><li>Demonstrate a working knowledge of all company safety and security procedures.
</li></ul><ul><li>Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 7am - 10pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. 
</li></ul>Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
<ul><li>Competitive Base Salary
</li></ul><ul><li>Vacation
</li></ul><ul><li>Medical, Dental, Vision, Life, Pet Insurance
</li></ul><ul><li>401K
</li></ul><ul><li>Costco Membership
</li></ul><ul><li>Bereavement Leave
</li></ul><ul><li>Management Contract Referral Program
</li></ul><ul><li>Education Assistance
</li></ul>Additional Per Position
<ul><li>Employee Rates at all of Springboard Hospitality&rsquo;s 35+ Hotels
</li></ul><ul><li>Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs
</li></ul><ul><li>Associate Referral Bonus Program 
</li></ul>Springboard Hospitality Core Values:
<ul><li>CONNECTED. We are plugged into people, technology and the cutting edge of culture.
</li></ul><ul><li>INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
</li></ul><ul><li>COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
</li></ul><ul><li>PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
</li></ul><ul><li>DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. 
</li></ul>OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.
</div></div></div><div><div>
Qualifications</div></div><div><div>
<div>EXPERIENCE:
<ul><li>Prior Experience:
<ul><li>1-2+ of full employment in a related position with this company or other organization(s)</li>
</ul></li><li>IT Expertise:
<ul><li>Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
</li></ul></li></ul><ul><li>Education:
<ul><li>High School education or equivalent; Food service certification</li>
</ul></li><li>Subject Expertise:
<ul><li>Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work.</li>
<li>Requires an ability to work as a team member and an ability to communicate with kitchen staff.</li>
<li>Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.</li>
<li>Must be service oriented with excellent customer service and sales skills</li>
<li>Must be able to follow directions with attention to detail, speed and accuracy</li>
<li>Must be a team player with the ability to work under minimal supervision</li>
<li>Must be able to multi-task in a fast-paced work environment</li>
<li>Must be able to understand and work with basic financial information and solve basic arithmetic problems</li>
</ul></li></ul>OTHER EXPECTATIONS:
<ul><li>Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.</li>
<li>Demonstrate a working knowledge of all company safety and security procedures.</li>
<li>Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.</li>
<li>Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.</li></ul> 

Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
<ul><li>Competitive Base Salary</li>
<li>PTO</li>
<li>Medical, Dental, Vision, Life, Pet Insurance</li>
<li>401K</li>
<li>Costco Membership</li>
<li>Bereavement Leave</li>
<li>Management Contract Referral Program</li>
<li>Education Assistance</li>
</ul>
Additional Per Position
<ul><li>Employee Rates at all of Springboard Hospitality&rsquo;s 35+ Hotels</li>
<li>Monthly Cell Phone Stipend</li>
<li>Dry Cleaning Services</li>
<li>Hotel Level Executive Bonus Program</li>
<li>Retention Bonuses</li>
<li>Lead Share Program</li>
<li>Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs</li>
<li>Associate Referral Bonus Program</li></ul> 

Springboard Hospitality Core Values:
<ul><li>CONNECTED. We are plugged into people, technology and the cutting edge of culture.</li>
<li>INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
</li><li>COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.</li>
<li>PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.</li>
<li>DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.</li> 
</ul>
OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.</div></div></div></div>

Line Cook (Full-Time): voco - The Shelby, Myrtle Beach

<div><div><h4 class="jobSectionHeader">Job Details</h4>
<div>Job Location: VOCO The Shelby Myrtle Beach - Myrtle Beach, SC</div>
<div>Salary Range: $15.00 - $18.00 Hourly</div>
</div><h4 class="jobSectionHeader">Description</h4>
Line Cook
At The Shelby, we don&rsquo;t just set up stations and cook food&mdash;we craft unforgettable experiences. As the Line Cook, you'll play a key role in creating memorable moments for our guests by ensuring that menu items are prepared with passion and an eye for detail. Your commitment to food knowledge, health standards, communication and attention to detail will keep everything in line with hotel and brand standards. More than just a cook for the guest, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections.
ABOUT OUR COMPANY
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above &amp; Beyond to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com/
VOCO, an IHG Hotel
VOCO, IHG&rsquo;s fastest-ever global brand expansion, embodies its Latin roots with the meaning &ldquo;to invite&rdquo; and &ldquo;call together,&rdquo; reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences.
VOCO, The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We&rsquo;re not just a place to stay; we&rsquo;re a destination that celebrates the unique spirit of Myrtle Beach.
ABOUT THE ROLE
As the Cook, you are responsible for preparing all food items, based on standardized recipes, for Restaurant, Room Service, Team Member meals, and Banquets, while complying with all applicable sanitation, health, and personal hygiene standards and following established food production programs and procedures to produce an appealing and appetizing product. He/she is also responsible for appropriate use of facility supplies, and equipment to minimize loss, waste, and fraud.
SCOPE OF WORK + TEAM<ul><li>
Reports to the Director of Food &amp; Beverage / Sous Chef</li><li>
Supports special F&amp;B staff</li><li>
Part of the special events team and catering</li></ul>
RESPONSIBILITIES<ul><li>
You will cook all items against the recipe cards, verify that use records are followed for all items served and that food is presented in an efficient, quality manner.</li><li>
Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods.</li><li>
Monitor the equipment maintenance and kitchen &quot;clean as you go&quot; policy to ensure strict adherence.</li><li>
To assist in cross-training team members and train new team members in their positions on the service line.</li><li>
To assist the Sous Chef in maintaining standards of quality and appears on the front line.</li><li>
Perform special projects and other responsibilities as assigned.</li><li>
Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and Springboard Hospitality Rules of Conduct.</li><li>
Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for team members as well as guests.</li><li>
Read and abide by all the regulations and rules of conduct stated in the associate handbook.</li></ul>
Qualifications
EXPERIENCE:<ul><li>
Prior Experience:</li><li>
1+ years Previous cooking (line cook) experience.</li><li>
Subject Expertise:</li><li>
Report any unusual occurrences and/or request to Supervisor.</li><li>
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.</li><li>
Must be able to effectively communicate to guests, management, and coworkers</li><li>
Must be able to follow directions with attention to detail, speed and accuracy</li><li>
Must be a team player with the ability to work under minimal supervision</li><li>
Must be able to multi-task in a fast-paced work environment</li><li>
Flexible and long hours sometimes required.</li><li>
Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>
Ability to stand for the entire shift.</li><li>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>
Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>
Must be able to exercise confidentiality and discretion.</li></ul>
OTHER EXPECTATIONS:<ul><li>
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.</li><li>
ServeSafe Food Handlers certificate is required</li><li>
Demonstrate a working knowledge of all company safety and security procedures.</li><li>
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 7am - 10pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.</li></ul>
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits<ul><li>
Competitive Base Salary</li><li>
Vacation</li><li>
Medical, Dental, Vision, Life, Pet Insurance</li><li>
401K</li><li>
Costco Membership</li><li>
Bereavement Leave</li><li>
Management Contract Referral Program</li><li>
Education Assistance</li></ul>
Additional Per Position<ul><li>
Employee Rates at all of Springboard Hospitality&rsquo;s 35+ Hotels</li><li>
Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs</li><li>
Associate Referral Bonus Program</li></ul>
Springboard Hospitality Core Values:<ul><li>
CONNECTED. We are plugged into people, technology and the cutting edge of culture.</li><li>
INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.</li><li>
COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.</li><li>
PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.</li><li>
DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.</li></ul>
OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.<h4 class="jobSectionHeader">
Qualifications</h4>
EXPERIENCE:<ul>
<li>
Prior Experience:<ul><li>
1-2+ of full employment in a related position with this company or other organization(s)</li></ul>
</li><li>IT Expertise:
<ul><li>Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
</li></ul></li></ul><ul><li>Education:
<ul><li>High School education or equivalent; Food service certification</li></ul>
</li><li>Subject Expertise:
<ul><li>Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work.</li>
<li>Requires an ability to work as a team member and an ability to communicate with kitchen staff.</li>
<li>Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.</li>
<li>Must be service oriented with excellent customer service and sales skills</li>
<li>Must be able to follow directions with attention to detail, speed and accuracy</li>
<li>Must be a team player with the ability to work under minimal supervision</li>
<li>Must be able to multi-task in a fast-paced work environment</li>
<li>Must be able to understand and work with basic financial information and solve basic arithmetic problems</li>
</ul>
</li></ul>OTHER EXPECTATIONS:
<ul><li>Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.</li>
<li>Demonstrate a working knowledge of all company safety and security procedures.</li>
<li>Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.</li>
<li>Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.</li>
</ul>
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits<ul>
<li>
Competitive Base Salary</li>
<li>PTO</li>
<li>Medical, Dental, Vision, Life, Pet Insurance</li>
<li>401K</li>
<li>Costco Membership</li>
<li>Bereavement Leave</li>
<li>Management Contract Referral Program</li>
<li>Education Assistance</li>
</ul>
Additional Per Position
<ul><li>Employee Rates at all of Springboard Hospitalitys 35+ Hotels</li>
<li>Monthly Cell Phone Stipend</li>
<li>Dry Cleaning Services</li>
<li>Hotel Level Executive Bonus Program</li>
<li>Retention Bonuses</li>
<li>Lead Share Program</li>
<li>Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs</li>
<li>Associate Referral Bonus Program</li>
</ul>
Springboard Hospitality Core Values:
<ul><li>CONNECTED. We are plugged into people, technology and the cutting edge of culture.</li>
<li>INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
</li><li>COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.</li>
<li>PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.</li>
<li>DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
</li></ul>OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.</div>

Line Cook

<div><div><h4 class="jobSectionHeader">Job Details</h4>
<div>Job Location: White Sands Hotel - Honolulu, HI</div>
<div>Salary Range: $26.00 - $26.00 Hourly</div>
</div><h4 class="jobSectionHeader">Description</h4>
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above &amp; Beyond to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
https://www.springboardhospitality.com/
Primary mission:
Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.
SCOPE OF WORK + TEAM
<ul><li>Reports to Front Office Manager</li>
<li>Supports the Front Office Department/ Reservations
</li></ul>RESPONSIBILITIES<ul>
<li>
Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.</li>
<li>Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift. Complete shift checklists as specified.</li>
<li>Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups.</li>
<li>Control suites to ensure suites and special blocks are handled correctly.</li>
<li>Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.</li>
<li>Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.</li>
<li>Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals.</li>
<li>Print cashiers report and verify balances. Verify all banks and deposits accordingly.</li>
<li>Answer/follow up on shift correspondence; e-mail and other electronic communication addressed to Front Desk Agents</li>
<li>Monitor key control to maintain hotel security.</li>
<li>Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.</li>
<li>Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.</li>
<li>Train, cross-train, and re-train (when necessary) all Front Desk Personnel.</li>
<li>Perform special projects and other responsibilities as assigned.</li>
<li>Participate in hotel committees, MOD program and task force assignments.</li>
<li>Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence</li>
</ul><h4 class="jobSectionHeader">Qualifications</h4>
EXPERIENCE:<ul>
<li>
Prior Experience:<ul><li>
1+ years supervisory experience in a hotel or other customer relations Position</li></ul>
</li><li>IT Expertise:
<ul><li>Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
</li></ul></li></ul><ul><li>Education:
<ul><li>High School education or equivalent experience.</li></ul>
</li><li>Subject Expertise:
<ul><li>Ability to communicate in English. Second language desirable.</li>
<li>Ability to achieve positive guest relations and maximize guest satisfaction.</li>
<li>Ability to handle cash and credit transactions.</li>
<li>Ability to enforce all company rules and Standard Operating Procedures (SOPs).</li>
<li>Knowledge of cash handling and credit transaction procedures.</li>
<li>Ability to work variable schedules, including weekends.</li>
<li>Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.</li>
<li>Report any unusual occurrences and/or request to Supervisor.</li>
<li>Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.</li>
<li>Must be service oriented with excellent customer service and sales skills</li>
<li>Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language</li>
<li>Must be energetic and outgoing</li>
<li>Must possess excellent interpersonal and organizational skills</li>
<li>Must be able to follow directions with attention to detail, speed and accuracy</li>
<li>Must be a team player with the ability to work under minimal supervision</li>
<li>Must be able to multi-task in a fast-paced work environment</li>
<li>Must be able to understand and work with basic financial information and solve basic arithmetic problems</li>
<li>Must be able to type 45 wpm and have the ability to input data and access information on the computer</li>
<li>Must have proficient working knowledge of Microsoft Office, Opera; preferred.</li>
<li>Must be able to exercise confidentiality and discretion.
</li></ul></li></ul>OTHER EXPECTATIONS:
<ul><li>Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.</li>
<li>Demonstrate a working knowledge of all company safety and security procedures.</li>
<li>Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.</li>
<li>Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.</li>
</ul>
Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits<ul>
<li>
Competitive Base Salary</li>
<li>PTO</li>
<li>Medical, Dental, Vision, Life, Pet Insurance</li>
<li>401K</li>
<li>Costco Membership</li>
<li>Bereavement Leave</li>
<li>Management Contract Referral Program</li>
<li>Education Assistance</li>
</ul>
Additional Per Position
<ul><li>Employee Rates at all of Springboard Hospitalitys 35+ Hotels</li>
<li>Monthly Cell Phone Stipend</li>
<li>Dry Cleaning Services</li>
<li>Hotel Level Executive Bonus Program</li>
<li>Retention Bonuses</li>
<li>Lead Share Program</li>
<li>Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs</li>
<li>Associate Referral Bonus Program</li>
</ul>
Springboard Hospitality Core Values:
<ul><li>CONNECTED. We are plugged into people, technology and the cutting edge of culture.</li>
<li>INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
</li><li>COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.</li>
<li>PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.</li>
<li>DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
</li></ul>OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.</div>

Front Desk Supervisor

<div><div><div><div>About our company: 

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above &amp; Beyond to deliver hotels that transform people, properties &amp; communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler&rsquo;s journey&mdash;inviting them to experience the frequency of each hotel&rsquo;s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard&rsquo;s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
https://www.springboardhospitality.com/ 

Primary mission:
Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. 

SCOPE OF WORK + TEAM
<ul><li>Reports to Front Office Manager</li>
<li>Supports the Front Office Department/ Reservations</li> 
</ul>
RESPONSIBILITIES
<ul><li>Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.</li>
<li>Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift. Complete shift checklists as specified.</li>
<li>Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups.</li>
<li>Control suites to ensure suites and special blocks are handled correctly.</li>
<li>Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.</li>
<li>Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals.</li>
<li>Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals.</li>
<li>Print cashiers report and verify balances. Verify all banks and deposits accordingly.</li>
<li>Answer/follow up on shift correspondence; e-mail and other electronic communication addressed to Front Desk Agents</li>
<li>Monitor key control to maintain hotel security.</li>
<li>Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.</li>
<li>Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.</li>
<li>Train, cross-train, and re-train (when necessary) all Front Desk Personnel.</li>
<li>Perform special projects and other responsibilities as assigned.</li>
<li>Participate in hotel committees, MOD program and task force assignments.</li>
<li>Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence</li></ul> 

</div></div></div><div><div>Qualifications</div></div><div><div>
<div>EXPERIENCE:
<ul><li>Prior Experience:
<ul><li>1+ years supervisory experience in a hotel or other customer relations Position</li>
</ul></li><li>IT Expertise:
<ul><li>Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
</li></ul></li></ul><ul><li>Education:
<ul><li>High School education or equivalent experience.</li>
</ul></li><li>Subject Expertise:
<ul><li>Ability to communicate in English. Second language desirable.</li>
<li>Ability to achieve positive guest relations and maximize guest satisfaction.</li>
<li>Ability to handle cash and credit transactions.</li>
<li>Ability to enforce all company rules and Standard Operating Procedures (SOPs).</li>
<li>Knowledge of cash handling and credit transaction procedures.</li>
<li>Ability to work variable schedules, including weekends.</li>
<li>Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.</li>
<li>Report any unusual occurrences and/or request to Supervisor.</li>
<li>Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.</li>
<li>Must be service oriented with excellent customer service and sales skills</li>
<li>Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language</li>
<li>Must be energetic and outgoing</li>
<li>Must possess excellent interpersonal and organizational skills</li>
<li>Must be able to follow directions with attention to detail, speed and accuracy</li>
<li>Must be a team player with the ability to work under minimal supervision</li>
<li>Must be able to multi-task in a fast-paced work environment</li>
<li>Must be able to understand and work with basic financial information and solve basic arithmetic problems</li>
<li>Must be able to type 45 wpm and have the ability to input data and access information on the computer</li>
<li>Must have proficient working knowledge of Microsoft Office, Opera; preferred.</li>
<li>Must be able to exercise confidentiality and discretion.
</li></ul></li></ul>OTHER EXPECTATIONS:
<ul><li>Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.</li>
<li>Demonstrate a working knowledge of all company safety and security procedures.</li>
<li>Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.</li>
<li>Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.</li></ul> 

Benefits:
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits
<ul><li>Competitive Base Salary</li>
<li>PTO</li>
<li>Medical, Dental, Vision, Life, Pet Insurance</li>
<li>401K</li>
<li>Costco Membership</li>
<li>Bereavement Leave</li>
<li>Management Contract Referral Program</li>
<li>Education Assistance</li>
</ul>
Additional Per Position
<ul><li>Employee Rates at all of Springboard Hospitality&rsquo;s 35+ Hotels</li>
<li>Monthly Cell Phone Stipend</li>
<li>Dry Cleaning Services</li>
<li>Hotel Level Executive Bonus Program</li>
<li>Retention Bonuses</li>
<li>Lead Share Program</li>
<li>Associate of the Month/Quarter &amp; Company-wide Associate of the Year Programs</li>
<li>Associate Referral Bonus Program</li></ul> 

Springboard Hospitality Core Values:
<ul><li>CONNECTED. We are plugged into people, technology and the cutting edge of culture.</li>
<li>INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
</li><li>COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.</li>
<li>PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.</li>
<li>DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.</li> 
</ul>
OLS Hotels &amp; Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.</div></div></div></div>

FRONT DESK SUPERVISOR (FULL-TIME)

Join Springboard Hospitality and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.