Qureos Mentor

Springdale Heritage

Job description:Job Summary:We are seeking a dynamic and detail-oriented Voice-Based Virtual Medical Assistant (VMA) who will handle both voice-based interactions (inbound/outbound calls) and real-time medical documentation tasks. This role involves communicating with healthcare providers, patients, or clients over the phone while ensuring accurate documentation of clinical or operational information in the system.The ideal candidate should possess strong communication skills, medical terminology knowledge, and the ability to multitask in a fast-paced healthcare support environment.Key Responsibilities:<ul><li>Make or attend voice calls to assist physicians, patients, or healthcare staff based on process requirements.</li><li>Listen to live or recorded patient-provider interactions and document encounters in Electronic Health Records (EHR) systems.</li><li>Accurately transcribe patient history, examination details, diagnoses, and treatment plans as directed by the physician.</li><li>Follow call handling scripts, protocols, and documentation guidelines to ensure quality and consistency.</li><li>Clarify unclear information by coordinating with the provider or reporting concerns to the supervisor.</li><li>Maintain a high level of data confidentiality and comply with HIPAA and organizational policies.</li><li>Meet performance benchmarks related to call handling, documentation accuracy, and productivity.</li><li>Stay updated with medical terms, scribing protocols, and voice etiquette standards.</li></ul>Qualifications:<ul><li>Any Bachelor&rsquo;s degree or in Life Sciences, Nursing, or any healthcare-related field preferred.</li><li>Experience in either medical scribing, transcription, or a voice process (BPO/KPO) is a plus.</li><li>Proficient in English (written and spoken); knowledge of additional languages is a bonus.</li><li>Familiarity with healthcare systems, EHRs, or CRMs is desirable.</li><li>Typing speed of at least 40 WPM with high accuracy.</li></ul>Key Skills:<ul><li>Excellent verbal communication and listening skills</li><li>Strong command of medical terminology and clinical documentation</li><li>Attention to detail and time management</li><li>Multitasking and adaptability</li><li>Professional tone and empathy in patient/client communication.</li></ul>Job Types: Full-time, PermanentBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Schedule:<ul><li>US shift</li></ul>Work Location: Kochi / TVM : IN-HOUSEMail ID &ndash; hrd@vishwausa.comJob Types: Full-time, PermanentPay: &#8377;13,761.18 - &#8377;30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>How do you usually handle a situation where a client or doctor speaks quickly or uses unfamiliar terms?</li></ul>Experience:<ul><li>Scribing : 3 years (Preferred)</li></ul>Location:<ul><li>Kakkanad, Kochi, Kerala (Preferred)</li></ul>Shift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: In personExpected Start Date: 25/10/2025

VMA- Scribe

Join Springdale Heritage and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Springdale Heritage

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VMA- Scribe