Qureos Mentor

Springfield Clinic

Springfield Clinic is dedicated to preserving trusted patient-provider relationships developed over 84 years of providing reliable primary and specialized health care. The clinic values the quality and convenience of compassionate health care, aiming to deliver the highest quality patient care at exceptional value by recruiting top medical talent and specialists. With over 650 physicians and advanced practitioners in more than 80 specialties, Springfield Clinic serves a broad community in central Illinois, offering innovative treatments and state-of-the-art technologies.

<div>Under the direct supervision of the Director of Employee Relations and Business Support, the Human Resources Business Partner will provide a wide range of HR generalist activities including talent management, performance management, employee development, compensation, and training support for the area(s) of responsibility s/he supports. This position will require the individual to have excellent generalist and interpersonal skills and be able to provide HR leadership and project management that enhances business results and drives performance. This position is responsible for aligning business objectives with employees and management in designated areas of responsibility. The Human Resources Business Partner will serve as a consultant to both employees and management on HR related issues, functioning as an employee champion and change agent as the individual delivers value-added service which emphasize organizational objectives. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization.
Principal Responsibilities
<ul><li>Partnering with all levels of leadership, within the business unit, align HR strategy with business goals, direction and vision.
</li><li>Provide HR leadership and project management that enhances business results and drives performance.
</li><li>Align business objectives with employees and management in designated areas of responsibility.
</li><li>Formulate partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization.
</li><li>Build positive, productive, and enduring relationships with employees and leaders. Coach, counsel, encourage, and listen to team leaders as they work through people-related challenges. Focus on deeply understanding employee, leader and department needs and collaboratively developing solutions to issues that arise. Work to become a trusted advisor for the organization and designated department(s).
</li><li>Act as point of contact for employee relations matters. Support team leaders in the delivery of investigations, disciplinary processes, and effective performance conversations, when necessary. Advise management on employment policies and procedures to enable improvement in working practices and productivity and without adverse impact on regulatory / legal compliance, company reputation or employee engagement. Support employees by providing guidance and resources to help address concerns or resolve issues.
</li><li>Develop and implement solutions that will help build and maintain a highly capable organization. Support the areas of responsibility in developing and sustaining a succession planning process that leads to impactful gains in employee development. Partner with business leaders to drive resourcing strategies for the organization and execute seamless delivery of the process.
</li><li>Responsible for understanding the designated departments and partnering with department leader to help collaborate on strategic planning as well as identifying skill gaps, training opportunities and mentorship needs in order to help achieve strategic organizational goals.
</li><li>Assist with communication to areas of responsibility regarding annual performance reviews, supporting the roll-up of the collective plans for approval. Serves as departmental single point of contact for questions pertaining to performance and reward initiatives.
</li><li>Develop solutions and help create a positive organizational culture, in line with our values and business priorities. Proactively manage and communicate organizational change efforts. Contribute to activities and initiatives in support of organizational objectives.
</li><li>Ensure business compliance with HR policies and programs. Adept in developing new policies and procedures. Advise HR leadership and business leadership on local legal, regulatory, and company requirements. Conduct various data analyses and compile into meaningful information and recommendations. Ensure silent running of HR operational activities, coach team leaders and individual contributors toward appropriate self-sufficiency, and provide assurance that systems-related activities are delivered timely and accurately.
</li><li>Counsel SC leaders on consistent implementation of policies and procedures related to employment law, problem resolution, disciplinary action, employee relations, etc.
</li><li>Ensure that HR efforts and implementations are aligned with SC strategic direction and employment law.
</li><li>Partners with leaders to ensure successful onboarding of new hires. Identify turnover, trends, and risks and partner with HR and/or department leadership to mitigate or minimize the impact.
</li><li>Partnering with the Talent Acquisition team on strategies to fill current and upcoming positions as well as facilitate the flow of information and feedback between TA and the assigned department.
</li><li>Maintains an environment consistent with Springfield Clinic values and ensuring the fair and equitable treatment of all employees.
</li><li>Maintains confidentiality as deemed appropriate in all HR activities.
</li><li>Comply with the Springfield Clinic incident reporting policy and procedure.
</li><li>Adhere to all OSHA and Springfield Clinic training &amp; accomplishments as required per policy.
</li><li>Provide excellent customer service and adheres to Springfield Clinic's Code of Conduct and Ethics Standards.
</li><li>Perform other job duties as assigned.
</li></ul>Education/Experience
<ul><li>Bachelor&rsquo;s degree in Human Resources or related field required, Master&rsquo;s degree is preferred.
</li><li>Minimum of three or more years of experience in Human Resources field or experience managing employee situations in response to business needs.
</li></ul>Certificates/Licenses
<ul><li>Professional HR Certification preferred (PHR, SPHR, SHRM-CP, SHRM-SCP).
</li></ul>Knowledge, Skills and Abilities
<ul><li>Demonstrated business focus. Self-directed, process-oriented, strong business acumen, and experience at driving change.
</li><li>Ability to function well independently or collaboratively as part of a team.
</li><li>Ability to demonstrate ownership and self-sufficiency for project management and the achievement of agreed upon results.
</li><li>Demonstrated ability to succeed in a fast-paced environment, working on multiple projects with constantly changing demands and deadlines.
</li><li>Ability to manage and deliver high quality performance on multiple, simultaneous strategic, value-added tasks and priorities.
</li><li>Ability to build and maintain productive relationships with employees at all levels of the organization.
</li><li>Advanced communication, critical thinking and problem solving skills with demonstrated experience in basic business acumen and conflict resolution.
</li><li>Ability to manage/self-regulate personal emotions and diffuse escalating situations to resolve problem in a professional manner.
</li><li>Demonstrated experience working effectively and accurately in a high volume, fast paced environment with strong judgement, analytical and critical thinking skills.
</li><li>Strong organizational and time management skills.
</li><li>Strong interpersonal, delivery and facilitation skills and proven relationship building skills.
</li><li>Highly organized and attentive to detail.
</li><li>Sensitivity to confidential matters.
</li><li>Ability to develop HR solutions.
</li><li>Ability to partner across the range of core HR disciplines, including Talent Management, Compensation/HRIS, Benefits &amp; Employee Relations.
</li><li>Ability to travel as needed.
</li><li>Experience with Microsoft suite of applications (Word, PowerPoint, Excel)
</li></ul>Working Environment
<ul><li>This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
</li></ul>PHI/Privacy Level
HIPAA3</div>

HR Business Partner

<div>The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.
Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.
Job Relationships
Reports to the Operations Manager.
Principal Responsibilities
<ul><li>Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
</li><li>Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
</li><li>Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
</li><li>Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
</li><li>Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
</li><li>Refers guests with questions regarding financial liability to appropriate resource(s).
</li><li>Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
</li><li>Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
</li><li>Document guest requests to the Care Team through EHR.
</li><li>Work appropriate system reports for assigned provider/provider group.
</li><li>Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
</li><li>Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
</li><li>Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
</li><li>Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
</li><li>Adhere to patient service standards.
</li><li>Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
</li><li>Complete front desk and/or call center duties with a welcoming spirit and efficiency.
</li><li>Adhere to appropriate workflow processes.
</li><li>Collaborate with team members to deliver an exceptional guest experience.
</li><li>Demonstrate an attention to detail.
</li><li>Cultivate a learning/teaching environment with team members.
</li><li>Support other departments as needed.
</li><li>Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
</li><li>Demonstrate and maintain an openness to getting the job done and assisting &amp; supporting team meet departmental goals &amp; objectives.
</li><li>Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.
<ul><li>This is voluntary growth opportunity.
</li></ul></li><li>Comply with the Springfield Clinic incident reporting policy and procedures.
</li><li>Adhere to all OSHA and Springfield Clinic training &amp; accomplishments as required per policy.
</li><li>Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
</li>Perform other job duties as assigned. 
<li>
</li></ul>License/Certificates
<ul><li>Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.
<ul><li>The is a voluntary growth opportunity.
</li></ul></li></ul>Education/Experience
<ul><li>High School graduate or GED preferred.
</li><li>Comfortable with technology.
</li><li>Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
</li><li>Preferred: Minimum one (1) year medical office experience
</li></ul>Knowledge, Skills and Abilities
<ul><li>Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
</li><li>Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
</li><li>Demonstrate a positive and professional attitude and dress at all times.
</li><li>Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
</li><li>Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
</li><li>Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
</li><li>Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
</li><li>Excellent attendance.
</li><li>Demonstrates intermediate computer skills and knowledge of computer software programs.
</li><li>Treat every interaction as an opportunity to make an impact and deliver excellence.
</li></ul>Working Environment
 
Office type environment requiring frequent fluctuations between sitting and standing. 
PHI/Privacy Level
 
HIPAA1</div>

Patient Access Specialist - Morton Primary Care

Patient Access Specialist - Lincoln

Join Springfield Clinic and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Springfield Clinic

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HR Business Partner

Patient Access Specialist - Morton Primary Care

Patient Access Specialist - Lincoln