Qureos Mentor

Springs Window Fashions

<div>Description:
<p><b>
The Best Experience Company</b></p><p>
Our tagline is &ldquo;The Best Experience Company.&rdquo; More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America&rsquo;s premier window covering company, we&rsquo;re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you&rsquo;re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!</p><div></div><div><b><br>
Our Team</b></div><div>
At Springs Window Fashions, our friendly and talented customer service team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers and consumers.</div><div></div><div><b><br>
Salary</b></div><div>
$18.50 - $20.50 an hour with opportunities for continued advancement.</div><div></div><div><b><br>
Flexible Work Schedules</b></div><div></div><div><b><br>
Benefits offered &ndash;</b></div><div></div><div><b><i><br>
All associates:</i></b></div><div>
401K &amp; matching</div><div>
Quarterly bonus/gainsharing opportunities</div><div>
Career path advancement opportunities</div><div>
Employee product discounts</div><div>
Employee Assistance Programs</div><div>
Holidays off</div><div></div><div><b><i><br>
Full time associates:</i></b></div><div>
Health, Vision, Dental upon hire</div><div>
Life Insurance</div><div>
Disability Insurance</div><div>
Health &amp; Flexible Spending Accounts</div><div>
Paid Vacation Time upon hire</div><div>
Paid holidays</div><div>
Tuition Reimbursement</div><div></div><div><b><br>
We strive to create a fun and engaging work environment. We do fun things like..</b></div><ul><li>Monthly pop up events/competitions (various in nature) like&hellip;</li><li>Pizza Parties</li><li>Donut Day</li></ul><div>
The list goes on&hellip;</div><ul><li>Holiday Luncheons</li><li>Annual Customer Service Week Celebration in October</li></ul><div></div><div><br>
 <b>Job Duties Summary</b></div><div></div><div><br>
We are seeking a highly versatile and skilled individual to fill the role of a Technical Support Customer Service Representative for our Motor Blind automations Team.
</div><div>This position requires a unique blend of technical expertise, problem-solving abilities, excellent communication skills, and a passion for teaching others. The successful candidate will play a pivotal role in providing exceptional technical support to our customers, resolving issues.</div><ul><li>
Technical support &amp; internal and external product support by phone and emails</li><li>
Provide step-by-step instructions to fix technological issues</li><li>
Access instruction manuals to help users utilize their software properly</li><li>
Acquire and transfer product knowledge (product specific functions) to sales team and customer</li><li>
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution</li><li>
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions</li><li>
Accurately gather and record customer information, issues, and solutions using CRM and other software</li><li>
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards</li><li>
Work with Product Specialist to ensure and find solutions to more complex issues</li><li>
Participate in training sessions to expand either product or process knowledge and understanding of company operations</li></ul>
Requirements:
<div><b>
Education and Experience</b></div><ul><li>
College and/or High School Diploma required with proven career path to excellence in customer support</li><li>
Past experience in a technical support role
</li><li>Access control and Automation experience is an asset</li><li>
Tech savvy (Android, IOS, Smart Home Technology)</li><li>
Proficiency in Windows and Office 365 suite</li></ul><div><b>
Skills</b></div><ul><li>
Mechanical/electrical aptitude and ability to use tools</li><li>
Knowledge of communication protocols is an asset (RS485, RS232, WiFi, etc.)</li><li>
Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers</li><li>
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.</li><li>
Proven experience with problem solving skills to deliver highest level of service excellence</li><li>
Ability to work both independently and as part of a best-in-class team</li><li>
Self- motivated, ability to thrive in a fast- moving, and constantly evolving environment</li><li>
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty</li><li>
Ability to multi-task, prioritize and manage time effectively</li><li>
Strong phone skills and active listening</li><li>
Accept constructive criticism and customer feedback regarding their experience</li><li>
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine</li><li>
Experience with CRM systems and practices (Salesforce, SAP)</li><li>
Bilingual (Spanish/English) is a plus</li></ul><div></div><div><b><br>
Paid comprehensive training provided</b></div><ul><li>
Product</li><li>
Systems</li><li>
Account</li></ul><div></div><div><b><br>
Physical Requirements</b></div><ul><li>
Work conditions are normal for an office environment</li></ul><div><b>
How We Work to Deliver a Best Experience: Our Culture</b></div><ul><li><b>
Our Core Value: We do the right thing, always</b></li><li><b>
Our Seven Cultural Behaviors</b><ul><li><b>
Empowerment - </b>We trust our people.</li><li><b>
Ownership - </b>We take 100% responsibility for our roles actions, and results.</li><li><b>
Leadership - </b>We all lead by example and talk direct with respect (DWR).</li><li><b>
One Team - </b>We are One Springs Team.</li><li><b>
Customer First - </b>We consider our customers' needs before every decision.</li><li><b>
Continuous Innovation - </b>We are constantly learning, innovating, and improving.</li><li><b>
Speed - </b>We define priorities and operate with a sense of urgency and agility.</li></ul></li></ul></div><div></div>

Technical Support Specialist

Join Springs Window Fashions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Springs Window Fashions

About Company

Technical Support Specialist