Urwah Admin

Sprinklr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Their unified platform provides powerful solutions for social media management, marketing, advertising, customer feedback, and omnichannel contact center management, enabling enterprises to unify data and act on real-time insights.

<div>
 Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
 <br/>
 <br/>
 By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
 <br/>
 <br/>
 Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.
 <br/>
 <br/>
 As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.
 <br/>
 <br/>
 The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
 <br/>
 <br/>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.
  </li>
  <li>
   Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
  </li>
  <li>
   Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
  </li>
  <li>
   Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.
  </li>
  <li>
   Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
  </li>
  <li>
   Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.
  </li>
  <li>
   Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
  </li>
  <li>
   Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
  </li>
  <li>
   Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
  </li>
  <li>
   Develop relationships with key customers for growth and upside
  </li>
  <li>
   Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in business development, professional services delivery or services sales
  </li>
  <li>
   Bachelor&rsquo;s degree required
  </li>
  <li>
   Fluency in English and Arabic required, additional languages beneficial
  </li>
  <li>
   Ability to work individually and as member of a team
  </li>
  <li>
   Decisive, quick thinking, reliable, and likes to take ownership
  </li>
  <li>
   Attention to detail but flexible with a can-do attitude
  </li>
  <li>
   Passion for solving client challenges and commitment to client delight
  </li>
  <li>
   Experience in contact center / customer service software industry is preferred
  </li>
  <li>
   Extremely strong written, verbal communication and presentation skills
  </li>
  <li>
   Competency working in a highly-matrixed environment
  </li>
  <li>
   Flexible and adaptable self-starter with strong relationship-building skills
  </li>
  <li>
   Takes initiative and approaches all tasks and projects proactively
  </li>
  <li>
   Ability to prioritise and complete multiple tasks with little to no supervision
  </li>
  <li>
   Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We focus on our mission
 </strong>
 : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
 <br/>
 <br/>
 <ul>
  <li>
   Lead a new category of enterprise software that we call Unified-CXM.
  </li>
  <li>
   Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
  </li>
  <li>
   Create a culture of customer obsession, with trust, teamwork, and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We believe in our product
 </strong>
 : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.
 <br/>
 <br/>
 <strong>
  We invest in our people
 </strong>
 : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
 <br/>
 <br/>
 To learn more about employee benefits by region, click here.
 <br/>
 <br/>
 To learn more about all-things-Sprinklr, visit our candidate resource hub here.
 <br/>
 <br/>
 <strong>
  EEO - Our philosophy
 </strong>
 : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
 <br/>
 <br/>
 Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
 <br/>
 <br/>
 Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
 <br/>
 <br/>
 <strong>
  Warning about Recruiting Scams:
 </strong>
 Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
 <br/>
 <br/>
 If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
</div>


Lead Engagement Manager

<div>
 Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
 <br/>
 <br/>
 By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
 <br/>
 <br/>
 Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Lead Solutions Architect &ndash; Platform, Data &amp; AI
  <br/>
  <br/>
 </strong>
 Sprinklr seeks a Lead Solutions Architect &ndash; Platform, Data, AI &amp; Integrations to partner with sales, product, and customer success to drive revenue by architecting, demonstrating, and operationalizing Sprinklr&rsquo;s Unified-CXM platform across enterprise technology, customer data, knowledge, and AI ecosystems.
 <br/>
 <br/>
 Solution Architects at Sprinklr combine deep technical expertise with strategic business consulting to uncover customer needs and position Sprinklr&rsquo;s platform, integration, customer data, knowledge, and AI capabilities. They provide trusted advisory guidance and rapidly map customer architectures across enterprise systems, customer data layers, knowledge frameworks, governance models, and emerging agentic AI ecosystems.
 <br/>
 <br/>
 This role focuses on Sprinklr&rsquo;s platform integration layer, customer data architecture, knowledge and experience design, enterprise AI/ML alignment, and agentic orchestration capabilities &mdash; including connector ecosystems, native import/export workflows, open APIs, unified customer intelligence, knowledge activation, automation, and intelligent autonomous workflows.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <strong>
  Platform, Integration &amp; Customer Data Architecture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Architect end-to-end platform, customer data, knowledge, and integration solutions leveraging Sprinklr&rsquo;s connector ecosystem, unified customer intelligence frameworks, native import/export capabilities, knowledge systems, and REST API ecosystem.
  </li>
  <li>
   Design enterprise customer data architectures including customer identity resolution, profile unification, source-agnostic ingestion, structured/unstructured data harmonization, segmentation frameworks, consent and governance layers, customer memory, and omnichannel data continuity.
  </li>
  <li>
   Develop customer knowledge and experience architectures that activate operational, behavioral, conversational, and contextual customer intelligence across AI, service, marketing, and customer engagement workflows.
  </li>
  <li>
   Present enterprise architecture blueprints for common patterns &mdash; including CRM lifecycle integration, CDP synchronization, DAM connectivity, customer knowledge activation, omnichannel handover, case and interaction history continuity, reporting/analytics extraction, and platform extensibility.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  AI, Agentic &amp; Knowledge Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead AI, knowledge, and agentic solution design by mapping customer ecosystems to Sprinklr AI+, conversational AI, LLM ecosystems, enterprise search, RAG frameworks, NLP engines, memory architectures, and autonomous workflow orchestration.
  </li>
  <li>
   Define architectures for agentic enterprise use cases such as AI copilots, autonomous customer service agents, knowledge assistants, intelligent routing, AI-driven workflow execution, retrieval-augmented generation (RAG), customer memory systems, and real-time decision intelligence.
  </li>
  <li>
   Design knowledge governance frameworks including content ingestion, semantic search, taxonomy design, vectorization strategies, metadata structures, knowledge lifecycle management, and enterprise-safe AI deployment.
  </li>
  <li>
   Advise on AI + customer data governance including guardrails, hallucination mitigation, memory controls, observability, consent frameworks, model governance, and human-in-the-loop safety.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Presales Discovery, Consulting &amp; Transformation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead strategic discovery workshops to assess customer technology stacks, customer data maturity, AI readiness, and enterprise transformation opportunities across CRM, CDP, ERP, martech, DAM, analytics, cloud, compliance, and AI ecosystems.
  </li>
  <li>
   Map customer current-state ecosystems into Sprinklr&rsquo;s unified platform, customer data, knowledge, and AI architecture while producing fit-gap analyses, phased transformation strategies, and extensibility roadmaps.
  </li>
  <li>
   Develop and deliver compelling technical demonstrations, AI showcases, and Proofs of Concept (POCs)highlighting customer data activation, bi-directional integration, knowledge orchestration, API-led extensibility, agentic AI, and unified customer experiences.
  </li>
  <li>
   Translate fragmented architectures into strategic business outcomes by identifying operational inefficiencies, customer experience gaps, AI opportunities, and transformation priorities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategic Advisory &amp; Thought Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide strategic guidance on enterprise architecture spanning authentication, customer identity, data governance, transformation pipelines, compliance, observability, rate management, knowledge governance, and AI safety.
  </li>
  <li>
   Collaborate across Sprinklr&rsquo;s product, platform, AI, architecture, and sales ecosystem to validate designs against current capabilities and future roadmap priorities.
  </li>
  <li>
   Support RFPs, executive presentations, and technical strategy related to platform design, customer data architecture, AI transformation, knowledge governance, security, and compliance.
  </li>
  <li>
   Serve as a subject matter expert on Sprinklr&rsquo;s platform + customer data + knowledge + AI + integration taxonomy, clearly articulating the value of unified architectures over fragmented ecosystems.
  </li>
  <li>
   Act as a trusted technical advisor to CIOs, Chief Digital Officers, Chief Data Officers, enterprise architects, AI leaders, and transformation teams by translating complex technical ecosystems into measurable business value.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Travel up to 40% for customer engagements, strategic workshops, partner enablement, executive advisory sessions, and industry events.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Who You Are &amp; What Makes You Qualified
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Data Science, Information Systems, Engineering, or related field; Master&rsquo;s degree preferred.
  </li>
  <li>
   7+ years of experience in enterprise platform architecture spanning integrations, customer data, AI, knowledge systems, or cloud ecosystems.
  </li>
  <li>
   5+ years of experience architecting and demonstrating enterprise solutions in presales, solutions engineering, technical consulting, or transformation leadership roles with measurable revenue impact
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Platform, Integration &amp; Technical Depth
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep expertise in enterprise integration patterns including REST/GraphQL APIs, webhook orchestration, event-driven architecture, ETL/ELT pipelines, source-agnostic ingestion, identity systems, API gateways, and bi-directional SaaS connectivity.
  </li>
  <li>
   Hands-on experience with enterprise SaaS ecosystems including CRM, CDP, DAM, workforce management, analytics, martech, customer feedback, and operational systems.
  </li>
  <li>
   Strong proficiency with integration tooling and standards including OAuth 2.0, SAML/SSO, JSON/XML, iPaaS platforms, middleware, cloud integration ecosystems, and governance frameworks.
  </li>
  <li>
   Customer Data Architecture &amp; Knowledge Systems
  </li>
  <li>
   Deep expertise in customer data architecture and enterprise knowledge design, including customer identity resolution, profile unification, master data alignment, metadata strategy, taxonomy design, knowledge graphs, and structured/unstructured data harmonization across CX, CRM, CDP, and service ecosystems.
  </li>
  <li>
   Proven experience architecting customer knowledge and experience frameworks that unify operational, behavioral, conversational, and contextual data to power personalized journeys, AI copilots, agentic workflows, retrieval-augmented generation (RAG), and enterprise search.
  </li>
  <li>
   Strong understanding of customer experience data models including journey orchestration, interaction history, case lifecycle, segmentation, consent, privacy, customer memory, and omnichannel continuity.
  </li>
  <li>
   Hands-on experience designing enterprise knowledge architectures supporting content governance, ingestion pipelines, semantic search, vectorization strategies, metadata frameworks, knowledge lifecycle management, and real-time decision intelligence.
  </li>
  <li>
   Ability to transform fragmented ecosystems into a unified customer data + knowledge + experience architecturethat improves customer outcomes, AI accuracy, operational efficiency, and platform scalability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  AI, Agentic &amp; Data Intelligence
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of AI/ML, Generative AI, and agentic architectures including LLMs, NLP, RAG, enterprise search, vector systems, orchestration frameworks, memory systems, autonomous agents, and intelligent workflow automation.
  </li>
  <li>
   Experience designing agentic systems with governance, observability, trust layers, guardrails, lifecycle management, and enterprise-safe deployment strategies.
  </li>
  <li>
   Familiarity with cloud data ecosystems such as Snowflake, Databricks, AWS, Azure, GCP, or equivalent enterprise data intelligence platforms.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Consulting &amp; Leadership
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong capability to perform deep discovery across customer architecture, customer data maturity, AI readiness, and operational transformation needs while aligning phased adoption strategies.
  </li>
  <li>
   Excellent communication skills with the ability to influence enterprise architects, CIOs, CDOs, IT decision-makers, and C-suite executives by translating platform, data, AI, and customer experience architectures into business outcomes.
  </li>
  <li>
   Experience contributing to thought leadership, sales enablement, partner ecosystem growth, strategic transformation, and innovation programs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance, Privacy &amp; Security
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of security, privacy, compliance, and responsible AI frameworks including SOC 2, GDPR, CCPA, customer consent frameworks, governance-by-design, and enterprise-safe customer data activation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ideal Differentiators
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with conversational AI, autonomous enterprise agents, customer memory systems, or enterprise AI transformation.
  </li>
  <li>
   Familiarity with CCaaS, CXM, customer service transformation, and unified customer engagement ecosystems.
  </li>
  <li>
   Ability to position Sprinklr as more than a platform &mdash; as a Unified Customer Experience, Customer Data, Knowledge, and Agentic AI Transformation Architecture.
  </li>
  <li>
   Passion for shaping the future of enterprise customer engagement through platform unification, customer intelligence, and autonomous AI innovation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We focus on our mission
 </strong>
 : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
 <br/>
 <br/>
 <ul>
  <li>
   Lead a new category of enterprise software that we call Unified-CXM.
  </li>
  <li>
   Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
  </li>
  <li>
   Create a culture of customer obsession, with trust, teamwork, and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We believe in our product
 </strong>
 : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.
 <br/>
 <br/>
 <strong>
  We invest in our people
 </strong>
 : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
 <br/>
 <br/>
 To learn more about employee benefits by region, click here.
 <br/>
 <br/>
 To learn more about all-things-Sprinklr, visit our candidate resource hub here.
 <br/>
 <br/>
 <strong>
  EEO - Our philosophy
 </strong>
 : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
 <br/>
 <br/>
 Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
 <br/>
 <br/>
 Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
 <br/>
 <br/>
 <strong>
  Warning about Recruiting Scams:
 </strong>
 Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
 <br/>
 <br/>
 If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
</div>


Lead Solutions Architect

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><div><div><p><b>
Meet our Professional Services Team!</b></p></div><div><p>
Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we&rsquo;re looking for experienced project managers to help realise those ambitions. As a member of our team, you&rsquo;ll support our customers through the initial stages of their Sprinklr journey and work with a team of passionate consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.</p></div><div><p><b>
What You'll Do</b></p></div><div><p>
Sprinklr is looking for a Global Program Manager to lead one strategic enterprise program for a public-sector client in Doha. You will be responsible and accountable for the end-to-end delivery of the program, working with a retained team dedicated to the client.</p></div><div><p>
This is an on-site role based in Doha, Qatar, supporting a public-sector client. The successful candidate will be expected to work from the client site on a full-time basis.</p></div><div><p><b>
Responsibilities</b><b>:</b></p></div><div><ul><li><p>
Own and manage one strategic enterprise program for a public-sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans.</p></li></ul></div><div><ul><li><p>
Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.</p></li></ul></div><div><ul><li><p>
Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget.</p></li></ul></div><div><ul><li><p>
Develop relationships and ensure the appropriate participation of key client &amp; internal stakeholders and executives.</p></li></ul></div><div><ul><li><p>
Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.</p></li></ul></div><div><ul><li><p>
Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions.</p></li></ul></div><div><ul><li><p>
Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.</p></li></ul></div><div><ul><li><p>
Ensure that all project/program risks, issues and change requests are managed effectively.</p></li></ul></div><div><ul><li><p>
Manage client service expectations and briefs and drive successful, measurable outcomes for the client.</p></li></ul></div><div><ul><li><p>
Set the tone for the team and strive for quality and excellence in all aspects of delivery.</p></li></ul></div><div><ul><li><p>
Provide weekly project status and burn reports to the relevant project stakeholders.</p></li></ul></div><div><ul><li><p>
Maintain awareness of the current industry environment that shapes opportunities for client solutions.</p></li></ul></div><div><p><b>
Experience</b><b>:</b></p></div></div><div><div><ul><li><p>
Experience managing enterprise SaaS programs for government, public-sector, or highly regulated clients.</p></li></ul></div><div><ul><li><p>
Ability to operate directly from the client site, manage daily executive interactions, and build trusted relationships with senior public-sector stakeholders.</p></li></ul></div><div><ul><li><p>
Extensive client management experience, including close collaboration with business owners and executive-level clients.</p></li></ul></div><div><ul><li><p>
Experienced managing projects in IT, SaaS, Social, or Software environment.</p></li></ul></div><div><ul><li><p>
Experienced working with multi-geo, multicultural delivery teams.</p></li></ul></div><div><ul><li><p>
Prior experience delivering programs in Qatar or the wider GCC region is a strong advantage.</p></li></ul></div><div><ul><li><p>
Experienced working on large scale project management in leading multi-organizational initiatives, and driving team accountability to achieve goals.</p></li></ul></div><div><ul><li><p>
Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.</p></li></ul></div><div><ul><li><p>
Strong influencing skills and negotiation / mediation skills.</p></li></ul></div><div><ul><li><p>
Ability to motivate and focus people resources where there is no direct reporting relationship.</p></li></ul></div><div><ul><li><p>
Proven mentoring, supervisory, and team-building skills.</p></li></ul></div><div><ul><li><p>
Ability to resolve problems with keen instincts and organizational experience.</p></li></ul></div><div><ul><li><p>
Strong knowledge of software development life cycles, web technologies, web development processes.</p></li></ul></div><div><ul><li><p>
Strong verbal and written communication skills.</p></li></ul></div><div><ul><li><p>
Fluency in English is mandatory; Arabic is highly desirable to support effective local stakeholder engagement.</p></li></ul></div><div><ul><li><p>
Experience in Agile project management a plus.</p></li></ul></div><div><ul><li><p>
Certification of any kind for Project Management (Prince2, PMP, SCRUM etc.)</p></li></ul></div></div><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div><p></p>

Program Manager

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><div><p><b>
Role Overview</b></p></div><div><p>
As a Sprinklr Implementation Manager, you will lead a team of high-performing implementation consultants to ensure successful, value-oriented deployments of the Sprinklr platform. You will be responsible for managing the end-to-end implementation process, collaborating with cross-functional teams, and ensuring that clients derive maximum value from Sprinklr's solutions.</p></div><p></p><div><p><b>
Key Responsibilities</b></p></div><div><ul><li><p>
Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.</p></li></ul></div><div><ul><li><p>
Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.</p></li></ul></div><div><ul><li><p>
Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.</p></li></ul></div><div><ul><li><p>
Define and maintain regional implementation strategies in collaboration with other regional leaders.</p></li></ul></div><div><ul><li><p>
Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.</p></li></ul></div><div><ul><li><p>
Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.</p></li></ul></div><div><ul><li><p>
Identify potential risks in the implementation process and develop mitigation strategies.</p></li></ul></div><div><ul><li><p>
Track and report on key performance indicators (KPIs) related to implementation projects and team performance.</p></li></ul></div><p></p><div><div><p><b>
Qualifications</b></p></div><div><ul><li><p>
8+ years of experience in enterprise software implementation.</p></li></ul></div><div><ul><li><p>
5+ years of experience in Voice, Chat, Email kind of Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.</p></li></ul></div><div><ul><li><p>
Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments.</p></li></ul></div><div><ul><li><p>
Understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC) is a plus</p></li></ul></div></div><div><div><ul><li><p>
Experience with Groovy, JavaScript, and/or scripting for integrations is a plus</p></li></ul></div><div><ul><li><p>
Technical background with a deep understanding of software development life cycles.</p></li></ul></div><div><ul><li><p>
Excellent written and verbal communication skills; highly competent and confident presenter.</p></li></ul></div><div><ul><li><p>
Strong leadership, mentoring, and client-facing communication skills.</p></li></ul></div><div><ul><li><p>
Ability to manage multiple complex projects in a fast-paced, dynamic environment.</p></li></ul></div><div><ul><li><p>
Business proficiency in English is mandatory.</p></li></ul></div><div><ul><li><p>
Bachelor&rsquo;s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.</p></li></ul></div><div><ul><li><p>
A bachelor&rsquo;s or master&rsquo;s degree in engineering/design or a related field.</p></li></ul></div><div><ul><li><p>
Relevant certifications in project management or software implementation are advantageous.</p></li></ul></div></div><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div><p></p>

Sr. Implementation Manager

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p>
Sprinklr is seeking a Professional Services Engagement Manager to join the EMEA team in Dubai. They will work with Customers directly as well as internal sales, services and partner teams to strategise around new Services business opportunities for new and existing customers as well as develop relationships with key customer stakeholders as a trusted advisor for Sprinklr services solutions, including implementation, managed services, training and support offerings.</p><p><br>
</p><p>As an expert in Sprinklr&rsquo;s value proposition and our services and support solutions, you will be responsible for the entire services sales process during pre-sale engagements, preparing service delivery proposals, bid responses, defining statements of work and commercial offers to ensure the successful deployment of Sprinklr, preparing our customers for long term value realisation from their adoption of Sprinklr&rsquo;s technology.
</p><p></p><p>The candidate will possess the ability to gather customer requirements, design and propose complete solution offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points, alongside Sprinklr&rsquo;s account teams whilst also managing key internal metrics regarding profitability and margin. This role will report into the Director, Engagement Management EMEA.
</p><p></p><p><b>Main Responsibilities</b>
</p><ul><li><p>Partner with the Software Sales teams to scope and propose new services and support business, to grow existing accounts and secure new customers across our account portfolio with a particular focus on Contact Centre and CCaaS business across all verticals in the UK&amp;I market.</p></li><li><p>
Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer&rsquo;s business requirements to solve their current pain points as well as long term operational models for multi-year adoption and value realisation
</p></li><li><p>Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies to enable swift value realisation as well as longer term services proposals for retained and operational services
</p></li><li><p>Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr&rsquo;s UK&amp;I region.</p></li><li><p>
Document customer requirements, both technical and organisational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr
</p></li><li><p>Create compelling commercial proposals utilising a range of Sprinklr and partner delivery resources whilst balancing profitability and margin with closing new business.</p></li><li><p>
Define Statements of Work that include scope, effort estimates &amp; timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform
</p></li><li><p>Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required
</p></li><li><p>Develop relationships with colleagues in success, services, product, sales and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners
</p></li><li><p>Develop relationships with key customers for growth and upside
</p></li><li><p>Update and manage pipeline and prepare revenue forecasts for Services and Success offerings
</p></li></ul><p></p><p><b>Desired Skills and Experience</b>
</p><ul><li><p>Previous experience in business development, professional services delivery or services sales</p></li><li><p>
Bachelor&rsquo;s degree required
</p></li><li><p>Fluency in English and Arabic required, additional languages beneficial</p></li><li><p>
Ability to work individually and as member of a team
</p></li><li><p>Decisive, quick thinking, reliable, and likes to take ownership
</p></li><li><p>Attention to detail but flexible with a can-do attitude
</p></li><li><p>Passion for solving client challenges and commitment to client delight
</p></li><li><p>Experience in contact center / customer service software industry is preferred
</p></li><li><p>Extremely strong written, verbal communication and presentation skills
</p></li><li><p>Competency working in a highly-matrixed environment
</p></li><li><p>Flexible and adaptable self-starter with strong relationship-building skills
</p></li><li><p>Takes initiative and approaches all tasks and projects proactively
</p></li><li><p>Ability to prioritise and complete multiple tasks with little to no supervision
</p></li><li><p>Requires the ability to work independently with substantial latitude for action and decision, while maintaining focus on achieving optimal outcomes for Sprinklr and for our customers</p></li></ul><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div><p></p>

<div><p>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</p><p></p><p>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</p><p></p><p>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p><b>
Role Overview</b></p><p>
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</p><p></p><p><b>
Please note this role is based in </b><b>Dammam, Saudi Arabia</b></p><p></p><p><b>
Key Responsibilities</b></p><ul><li><p>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</p></li><li><p>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</p></li><li><p>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</p></li><li><p>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</p></li><li><p>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</p></li><li><p>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</p></li><li><p>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</p></li><li><p>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</p></li></ul><p><b>
Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</p></li><li><p>
Deep knowledge of contact center operations, metrics, and change management.</p></li><li><p>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</p></li><li><p>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</p></li></ul><p></p><p><b>
We focus on our mission</b>: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</p><ul><li><p>
Lead a new category of enterprise software that we call Unified-CXM.</p></li></ul><ul><li><p>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</p></li><li><p>
Create a culture of customer obsession, with trust, teamwork, and accountability.</p></li></ul><p></p><p><b>
We believe in our product</b>: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</p><p></p><p><b><br>
We invest in our people</b>: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</p><p></p><p>
To learn more about employee benefits by region, click here.</p><p></p><p>
To learn more about all-things-Sprinklr, visit our candidate resource hub here.</p><p></p><p><b>
EEO - Our philosophy</b>: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</p><p></p><p>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</p><p></p><p><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</p><p></p><p><b>
Warning about Recruiting Scams: </b>Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
</p><p></p><p>If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</p></div><p></p>

Client Account Manager

Join Sprinklr and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sprinklr

About Company

Lead Engagement Manager

Lead Solutions Architect

Program Manager

Sr. Implementation Manager

Lead Engagement Manager

Client Account Manager