Urwah Admin

Sprinklr

<div>
 Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.
 <br/>
 <br/>
 Learn more about our culture and how we make our employees happier through The Sprinklr Way.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  As Product Manager, you will :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will start with owning a small module,responsible for the entire lifecycle of the product starting
   <br/>
   <br/>
  </li>
 </ul>
 from requirements gathering, working with designers to get the designs done, working with engineering to ensure timely development and then go to market of the same, including support and delivery.
 <br/>
 <br/>
 <ul>
  <li>
   Working with other PMs, Senior PMs, to create a cross platform productstrategy, giving you an early exposure of other products in Sprinklr.
  </li>
  <li>
   Work as a product consultant, talk to some of the largest brands out there, understand their business use cases and then configure the Sprinklr product for them to ensure they are able to solve their business problems in an optimal manner using Sprinklr product
  </li>
  <li>
   Use product usage data to understand customer pain points and recommend possible solutions to the product team
  </li>
  <li>
   Work as a team to understand product adoption by various brands and establish standard practices to improve adoption
  </li>
  <li>
   Working with other PMs, Senior PMs, to create a cross platform product strategy, giving you an early exposure of other products in Sprinklr.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hands on to analyse data quickly to reach relevant insights and understand client needs and map them to concrete solutions
  </li>
  <li>
   Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  </li>
  <li>
   Skilled at working effectively with cross functional teams in a matrix organization
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why you should Join Sprinklr:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity
  </li>
  <li>
   We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences are excellent at every touchpoint. This is how we all make the world more social together
  </li>
  <li>
   We invest in our people - Sprinklrites passionately, genuinely care aboutseeing one another succeeds in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together
  </li>
  <li>
   We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You'll Love Sprinklr:
  <br/>
  <br/>
 </strong>
 We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
 <br/>
 <br/>
 For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
 <br/>
 <br/>
 We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.
 <br/>
 <br/>
 We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 <br/>
 <br/>
 We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 <br/>
 <br/>
 EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
 <br/>
 <br/>
 Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.
</div>


Product Manager

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div><ul><li><div>
Strategic Planning: Developing and implementing strategies to achieve business objectives, often involving market analysis and long-term planning.</div></li></ul></div><div><ul><li><div>
Operational Excellence: Designing and optimizing processes, workflows, and systems to enhance efficiency, reduce costs, and improve stakeholder experience.</div></li></ul></div><div><ul><li><div>
Project Management: Leading and executing projects to implement strategic initiatives, ensuring timely delivery.</div></li></ul></div><div><ul><li><div>
Data Analysis, Data Automation and Reporting: Utilizing data to identify trends, measure performance, and inform decision-making, often involving the creation of dashboards and advanced reports. Skilled in MS Excel, VBA, Power BI and similar tools.</div></li></ul></div><div><ul><li><div>
Problem-Solving: Identifying and resolving complex strategic and operational challenges, finding innovative solutions and improving processes using first principles.</div></li></ul></div><div><ul><li><div>
Stakeholder Management: Partnering with global leaders across functions for a smooth end to end project/solution delivery.</div></li></ul><div></div><div><div><div>
Main Qualifications:</div></div><div><ul><li><div>
Bachelor's degree in a related field (business, operations, management, engineering, etc.).</div></li></ul></div><div><ul><li><div>
Minimum 6+ years of experience leading cross-functional initiatives for professional services or support teams for a B2B SaaS company with a passion for solving business challenges. Experience in building, leading and executing process improvement, process automations, org-wide transformation projects.</div></li></ul></div><div><ul><li><div>
Demonstrated history of delivering strategic projects for Professional Services that entail strategic planning, consulting, project management and problem solving to achieve business goals.</div></li></ul></div><div><ul><li><div>
2+ years of experience with social media on major platforms (Meta, X, LinkedIn etc.) with a strong understanding of Customer Experience Management strategies, tools and platforms</div></li></ul></div><div><ul><li><div>
Ability to partner and effectively communicate with Senior leadership as needed. Comfortable with cross-functional collaboration involving internal as well as external stakeholders to achieve business goals.</div></li></ul></div><div><ul><li><div>
Excellent written, communication and presentation skills. Ability to effectively communicate insights, recommendations, and project updates to stakeholders, influencing decision-making and driving change.</div></li></ul></div></div><div><div><ul><li><div>
Strong expertise in data modelling and analysis in excel, VBA, Power BI and PowerPoint</div></li></ul></div><div><ul><li><div>
Ability to work independently and as a member of a team</div></li></ul></div><div><ul><li><div>
Ability to work effectively under tight deadlines and juggle several assignments simultaneously .</div></li></ul><div></div><div>
Preferred Qualifications:</div><ul><li>
Sprinklr Service platform expertise along with Contact Centre operations knowledge is strongly preferred.</li><li>
MBA Degree in a related field (operations, strategy etc.)</li></ul><div></div><div>
What Makes you Successful:</div><ul><li>
Achievement of key performance indicators (KPIs) related to operational efficiency and effectiveness</li><li>
Successful implementation of strategic initiatives leading to measurable improvements in business performance</li><li>
Org-wide adoption of workflows and processes</li></ul></div></div></div><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Product Consultant - Lead

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div>
What Are Your Responsibilities</div><ul><li><div>
Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.</div></li><li><div>
Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.</div></li><li><div>
Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.</div></li><li><div>
Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.</div></li><li><div>
Own &amp; deliver the end-to-end configuration of solution based on the customer requirements</div></li><li><div>
You will handle the post go-live change management of configuration throughout the customer life cycle</div></li><li><div>
Be the hands-on product expert and ensure customer&rsquo;s business goals are met</div></li><li><div>
Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.</div></li><li><div>
Analyze and elevate customer&rsquo;s consumption of contract, adoption of the product and generation of upsell or cross-sell.</div></li><li><div>
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.</div></li><li><div>
Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.</div></li><li><div>
Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.</div></li><li><div>
Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.</div></li><li><div>
Actively make sure you are knowledgeable on native channel&rsquo;s products package.</div></li><li><div>
Work with clients to improve the social service itself and its alignment with the client's core business.</div></li><li><div>
Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr&rsquo;s know-hows.</div></li><li><div>
Identify opportunities for customer references and case studies.</div></li><li><div>
Maintain platform relevancy according to changes in business needs.</div></li></ul><div></div><div>
Who You Are &amp; What Makes You Qualified</div><div></div><div>
Must Have Qualifications:</div><ul><li><div>
8+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry.</div></li><li><div>
Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management.</div></li><li><div>
Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications.</div></li><li><div>
Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies.</div></li><li><div>
Understanding of cloud architecture, VoIP, SIP, and telephony.</div></li><li><div>
Hands-on experience with system configuration, troubleshooting, and performance optimization.</div></li><li><div>
Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams.</div></li><li><div>
Proven ability to understand business challenges and provide actionable recommendations.</div></li><li><div>
Ability to manage multiple client engagements and deliver high-quality service.</div></li><li><div>
Ability to translate customer business problems &amp; requirements into on platform solutions</div></li></ul><div></div><div>
Good to Have Skills:</div><ul><li><div>
Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).</div></li><li><div>
Direct experience in working with a social media management software is preferred.</div></li><li><div>
Strong product acumen &amp; evangelization experience with the aptitude to learn new products.</div></li><li><div>
Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.</div></li><li><div>
Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.</div></li><li><div>
Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory)</div></li></ul><div></div><div>
Who you are</div><div></div><div>
You are a technology consultant who has the:</div><ul><li><div>
Ability to think independently and learn as a member of a team.</div></li><li><div>
Ability to identify and clearly articulate issues clients are facing and capability of devising &amp; implementing their solutions.</div></li><li><div>
Ability to work in a highly challenging &amp; competitive environment while delivering high quality of customer service.</div></li><li><div>
Ability to work effectively under tight deadlines and juggle several assignments &amp; projects simultaneously, while maintaining high standard of excellence.</div></li><li><div>
Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.</div></li><li><div>
Ability to interpret industry trends across different verticals &amp; lines of businesses.</div></li><li><div>
Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.</div></li></ul><div></div><div>
You Know You're Successful If</div><ul><li><div>
The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.</div></li><li><div>
Your customers acknowledge Sprinklr value, renew their product offerings &amp; add new licences, modules and services to their package.</div></li><li><div>
You constantly come up with new strategies that are adopted by your clients and peers.</div></li><li><div>
Your stakeholders participate in Sprinklr events, references and case studies.</div></li><li><div>
Your platform and industry knowledge makes you a trusted advisor both internally and externally.</div></li></ul><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Managed Services Consultant - Lead

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Lead, Managed Services Consultant

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div>
As a Lead Solutions Consultant, you will partner with Sales to uncover a customer&rsquo;s current and future states and their goals in order to best position Sprinklr&rsquo;s solutions. You will also partner with cross-functional departments, such as Customer Success or Managed Services, to ensure that Sprinklr is strategically used on a global scale. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr&rsquo;s business value to customers at all levels. You understand how Sprinklr can fit into a customer&rsquo;s technology stack and the common use cases we can support across systems.</div><div></div><div><div>
What You&rsquo;ll Do</div></div><div><ul><li><div>
You will be a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers. <i>We treat employees like family</i><i>.</i></div></li></ul></div><div><ul><li><div>
You will attend client meetings to conduct in-depth discovery on the customer&rsquo;s current and future states and positive business outcomes.<i> We passionately genuinely care</i><i>.</i></div></li></ul></div><div><ul><li><div>
You&rsquo;ll bring your creativity to build compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer&rsquo;s required capabilities and deliver presentations virtually and in person. <i>We </i><i>do the right thing always</i><i> and take extreme pride in who we are, what we build, and what we do</i><i>.</i></div></li></ul></div><div><ul><li><div>
You will educate our customers on Sprinklr&rsquo;s business value. <i>Helping others succeed makes us happy</i><i>.</i></div></li></ul></div><div><ul><li><div>
You will passionately seek out the opportunity to assist Sales in the response to RFXs. <i>Helping others succeed makes us happy</i><i>.</i></div></li></ul><div></div><div><div>
What Makes You Qualified</div></div><div><div><ul><li><div>
You are incredibly smart and have the desire to keep up with aggressive training schedules and maintain up-to-date Sprinklr product certifications.<i> Every human has the potential to be amazing, keep learning</i><i>.</i></div></li></ul></div><div><ul><li><div>
You&rsquo;ve got 10+ years of experience in a pre-sales role at a SaaS company. <i>We are </i><i>customer-obsessed</i><i>.</i></div></li></ul></div><div><ul><li><div>
You&rsquo;ve been successful in customer service, preferably in the form of Contact Center solutions, marketing, advertising business intelligence or commerce spaces. <i>Achieve outstanding results</i></div></li></ul></div><div><ul><li><div>
You&rsquo;re familiar with CCaaS, AI, CRM, CDP, Marketing Automation, Business Intelligence and Social Media, Digital Channels and Voice. <i>Set </i><i>high standards</i><i>.</i></div></li></ul></div><div><ul><li><div>
You&rsquo;re methodical and meticulous in your approach, preparation and execution. <i>Never Ever Give Up</i><i>.</i></div></li></ul></div><div><ul><li><div>
You&rsquo;re expertise in the SaaS, AI, CCAAS, Analytics industries strongly preferred. <i>Every human has the potential to be amazing. Keep Learning</i><i>.</i></div></li></ul></div></div></div><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Lead Solutions Consultant

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div><div>
We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team. This role is key to driving successful onboarding, configuration, and adoption of the Sprinklr platform for our clients across multiple industries.</div></div><div></div><div><div><br>
Job Description</div></div><div></div><div><ul><li><div>
Lead end-to-end implementation of Sprinklr's solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.</div></li></ul></div><div><ul><li><div>
Architect scalable Sprinklr solutions that align with client objectives, industry standards and the best practices</div></li></ul></div><div><ul><li><div>
Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.</div></li></ul></div><div><ul><li><div>
Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.</div></li></ul></div><div><ul><li><div>
Collaborate with Sprinklr support and internal teams (like analytics, CX, or IT) to resolve any platform issues ensuring seamless implementation and post-go-live support.</div></li></ul></div><div><ul><li><div>
Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that pre-empt issues and maximize client ROI.</div></li></ul></div><div><ul><li><div>
Conduct advanced health checks and audits for key customers; design remediation and enhancement plan to improve platform performance and adoption.</div></li></ul></div><div><ul><li><div>
Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.</div></li></ul></div><div><ul><li><div>
Translate business requirements into platform configurations and use-case-driven setups.</div></li></ul></div><div><ul><li><div>
Deliver expert-level consultation on Sprinklr capabilities, integrations, and industry best practices.</div></li></ul></div><div><ul><li><div>
Establish trusted advisor relationships with customer champions and executive stakeholders.</div></li></ul></div><div></div><div><div><div><div>
What makes you qualified?</div></div><div><ul><li><div>
Strong analytical and problem-solving skills.</div></li></ul></div><div><ul><li><div>
Desire and ability to rapidly learn a wide variety of new technical skills.</div></li></ul></div><div><ul><li><div>
Self-motivated, takes initiative, assumes ownership.</div></li></ul></div></div><div><div><ul><li><div>
Enthusiastic, professional, with a focus on customer success</div></li></ul></div><div><ul><li><div>
Passion for solving client challenges and commitment to client delight</div></li></ul></div><div><ul><li><div>
Strong customer handling skills and willingness to serve customer across various time zones</div></li></ul></div><div><ul><li><div>
5+ Years of experience in implementation of SaaS products</div></li></ul></div><div><ul><li><div>
Proven track record in leading complex implementation projects</div></li></ul></div><div><ul><li><div>
Deep understanding of social media platforms (Facebook, Twitter/X, Instagram, LinkedIn, etc.).</div></li></ul></div><div><ul><li><div>
Strong understanding of social media ecosystems, brand reputation management, customer engagement.</div></li></ul></div><div><ul><li><div>
Strong leadership, mentoring, and client-facing communication skills.</div></li></ul></div><div><ul><li><div>
Direct experience in working with a social media management software is a plus.</div></li></ul></div><div><ul><li><div>
Ability to manage multiple complex projects in a fast-paced, dynamic environment.</div></li></ul></div><div><ul><li><div>
Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes.</div></li></ul></div><div><ul><li><div>
English language business proficiency mandatory</div></li></ul></div></div></div><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Lead Implementation Consultant

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div>
Meet our Professional Services Team!</div><div><br>
Successful value-driven Sprinklr implementations start with us. We&rsquo;re looking for experienced CCaaS project managers to help provide premium services to our global customer base. As a member of our team, you&rsquo;ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen.</div><div></div><div>
What You'll Do</div><div></div><div>
Sprinklr is looking for a Project Manager with expertise in CCaaS (Contact Center as a Service) operations to manage enterprise-level projects for Sprinklr&rsquo;s largest customers. In this role, you will be both responsible for the end-to-end delivery of multi-market, global implementations across multiple customer verticals.</div><div></div><div>
Responsibilities:</div><div></div><ul><li>Own and manage end-to-end project management of CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans.</li><li>The Project Manager ensures that customer business requirements and KPIs are being implemented according to defined scope, requirements and best practices and value is being delivered at every touch point.</li><li>Partner with Sprinklr&rsquo;s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage.</li><li>Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability.</li><li>Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams.</li><li>Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.</li><li>Ensure that all project/program risks, issues and change requests are managed and communicated effectively.</li><li>Lead a team striving for quality and excellence in all aspects of project delivery.</li><li>Provide weekly project status and burn reports to the relevant project stakeholders.</li><li>Maintain awareness of the CCaaS industry to provide subject matter expertise and guidance internally and for Sprinklr customers.</li></ul><div><br>
Experience:</div><div><ul><li><br>
Fluent in English (Mandatory)</li><li>8-10 years Experience in CCaaS delivery/deployment, Contact Centers, or similar industry</li><li>Experience in global (multi-geo/multi-cultural) rollouts</li><li>Strong Project Management experience coupled with certifications such as PMP, Prince2 Agile, ACP strongly preferred</li><li>Strong stakeholder management experience including at the executive level</li><li>Experience managing various deployment types (centralized, decentralized, huband-spoke)</li><li>Ability to identify and resolve issues, manage risk models, perform resource allocations and run large-scale cross-functional team meetings</li><li>Ability to lead and motivate large teams without direct supervision, leveraging mediation and stakeholder management skills</li><li>Strong knowledge of software development life cycles</li><li>Strong verbal and written communication skills</li></ul></div><div><br>
Preferred Experience:</div><div><ul><li><br>
Contact center operations</li><li>Contact center network, ACD/IVR, dialer, workforce management, software or other solution operations or technical experience</li><li>Technical configuration experience with CCaaS or similar SaaS solutions</li></ul></div><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Project Manager - Lead

Join Sprinklr and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.