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Squishy SCS

Job Title: Customer Service Director Company: Squishy SCS Location: Muharraq, Bahrain Salary: BHD 2.800 per monthJob Type: Full-timeSquishy SCS is seeking an experienced and customer-focused Customer Service Director to lead and enhance our customer support operations. This role is responsible for developing service strategies, improving customer satisfaction, and ensuring a high-quality experience across all customer touchpoints.Key Responsibilities<ul><li>Develop and implement customer service strategies and policies</li><li>Lead, mentor, and manage the customer service team to achieve performance targets</li><li>Monitor and analyze customer service metrics (e.g., response time, resolution rate, customer satisfaction)</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Improve processes to enhance efficiency and customer experience</li><li>Collaborate with other departments to address customer needs and feedback</li><li>Implement training programs to develop team skills and service quality</li><li>Ensure compliance with company standards and service excellence</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field</li><li>Proven experience in customer service management, preferably in a leadership role</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent problem-solving and conflict resolution abilities</li><li>Experience with customer service tools and CRM systems</li><li>Ability to analyze data and drive performance improvements</li></ul>Preferred Skills<ul><li>Experience managing large customer service teams</li><li>Strong understanding of customer experience (CX) strategies</li><li>Ability to work in a fast-paced, customer-centric environment</li><li>Multilingual skills are a plus</li></ul>Benefits<ul><li>Competitive salary package</li><li>Leadership role with growth opportunities</li><li>Supportive and collaborative work environment</li></ul>الراتب المدفوع: BD٢٫٨٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Customer Service Director

Join Squishy SCS and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Squishy SCS

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Customer Service Director