Qureos Mentor

SS BUILDTECH VENTURES

We are seeking a proactive and customer-oriented *Building Maintenance &amp; Customer Support Executive to oversee the smooth operation, maintenance, and customer service activities at *Crossing Republik Prabhat Heights*. The ideal candidate will be responsible for managing resident complaints, addressing maintenance issues, and ensuring timely resolution of queries related to the building&rsquo;s upkeep, recharge of prepaid metering and amenities.*ROLE DESCRIPTION *- Complaint Handling: Receive, log, and address all resident complaints related to building maintenance, facilities, and other concerns.- Maintenance Coordination: Oversee the day-to-day maintenance operations, coordinate with vendors and service providers for repairs, and ensure that common areas, equipment, and infrastructure are well-maintained.- Query Management: Act as the first point of contact for residents' queries, providing timely and accurate information about building services, rules, and maintenance schedules.- Issue Resolution: Ensure quick and efficient resolution of maintenance issues, including electrical, plumbing, and structural repairs, working closely with the technical team.- Vendor Management: Liaise with third-party service providers for regular maintenance, repair, and facility management tasks, ensuring the quality and timeliness of their work.- Documentation &amp; Reporting: Maintain records of complaints, service requests, and work orders. Provide periodic reports on maintenance activities and customer satisfaction levels.- Budget Management: Assist in tracking maintenance expenses and ensuring cost-effective solutions for building upkeep.- Preventive Maintenance: Plan and implement preventive maintenance schedules to minimize breakdowns and avoid emergency repairs.Qualifications &amp; Skills- Education: Bachelor's degree or diploma in Facility Management, Engineering, or a related field.- Experience: Minimum of 2-3 years of experience in building maintenance, facility management, or customer support roles, preferably in residential or commercial complexes.- Customer Service Skills: Strong communication and interpersonal skills, with the ability to handle complaints and queries professionally and empathetically.Location &ndash; Prabhat Heights Crossing republik GhaziabadJob Type: Full-timePay: &#8377;20,000.00 - &#8377;30,000.00 per monthExperience:<ul><li>total work: 1 year (Preferred)</li></ul>Work Location: In person

Maintenance

Join SS BUILDTECH VENTURES and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

SS BUILDTECH VENTURES

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Maintenance