Qureos Mentor

SSP America

SSP is a global leader in food travel, operating in nearly 40 countries. The company aims to enhance the travel experience by providing diverse food and drink options tailored to the tastes and needs of customers, whether they are on holiday, on a business trip, or commuting. SSP is committed to creating rewarding career journeys for its employees and fostering a culture of diversity, equity, and inclusion. With over 550 brands, SSP is dedicated to making journeys tastier and more enjoyable for travelers around the world.

<div><div><div><h2 class="jobSectionHeader"><b>Join Our Team!</b></h2></div><p></p><div><p><b><br>
Location:</b> Newark Liberty International Airport (EWR) | Newark, NJ | On-Site</p><p><b>
Compensation:</b> $85,000 - $90,000 + Bonus Eligible</p><p><b>
Schedule:</b> Full-Time | Exempt</p><p></p><p><b><br>
Compensation &amp; Benefits</b></p><ul><li>
$85,000 - $90,000 annual salary, based on experience</li><li>
Bonus eligibility</li><li>
Medical, Dental, and Vision Insurance</li><li>
Basic Life &amp; AD&amp;D Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Voluntary Benefits including Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance</li><li>
SSP 401(k) Plan with Company Match</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li><li>
Paid Sick Leave</li></ul><p></p><p><b><br>
Career Growth &amp; Internal Development</b></p><ul><li>
SSP America promotes from within, and this role is built as a launch point into Regional People Leader, Director, and Center of Excellence positions</li><li>
Direct exposure to a fast-paced union environment, which broadens your labor relations skill set faster than other roles</li><li>
Access to company-sponsored certification support, leadership development programming, and mentorship from senior HR leaders</li><li>
Cross-functional visibility with Talent Acquisition, Total Rewards, Payroll, and Operations leadership at the Support Center</li></ul><p></p><p><b><br>
About the Role</b></p><p>
At SSP America, our People Leaders are business partners first. We work alongside operations leaders to build exceptional teams, strengthen leadership capability, create engaging workplace cultures, and drive measurable business performance.</p><p></p><p><br>
This is not a transactional HR role. As the Human Resources Manager supporting our Newark airport operations, you will influence business decisions through people strategy, leadership coaching, workforce planning, employee and labor relations, and organizational development.</p><p></p><p><br>
You'll partner closely with General Managers and Directors to solve complex business challenges, develop future leaders, and deliver an exceptional employee experience in a fast-paced, multi-unit environment. Success in this role requires curiosity about the business, sound judgment, and the ability to influence leaders through credibility, data, and trusted relationships.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Scope of the Role:</b></h2></div><p></p><div><br>
<ul><li>
10 restaurant units at Newark Liberty International Airport (EWR)<b>
</b></li><li>Approximately 250 team members at EWR</li><li>
EWR is a unionized environment.</li><li>
Multiple restaurant concepts, including proprietary, local, and national brands</li><li>
On-site at EWR</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities:</b></h2></div><p></p><div><p><b><br>
Strategic Partnership</b></p><ul><li>
Serve as the primary Human Resources Business Partner to airport operations leadership, participating in business planning, workforce planning, staffing strategy, operational reviews, and performance discussions</li><li>
Translate operational goals into people strategies supporting staffing, engagement, retention, and leadership capability, lead change management and employee communications, and collaborate with Regional and Corporate People teams to execute enterprise priorities on the ground</li><li>
Partner with Operations leadership to understand labor costs, productivity, staffing levels, and business trends, using workforce insights to improve operational performance.</li></ul><p></p><p><b><br>
Employee &amp; Labor Relations</b></p><ul><li>
Coach leaders on employee relations, performance management, attendance, and corrective action, and conduct complex workplace investigations that ensure consistent, documented application of policy</li><li>
Administer grievances, interpret and apply collective bargaining agreement terms, and manage day to day interactions with union representatives at EWR, partnering with Labor Relations on escalated matters</li></ul><p></p><p><b><br>
Talent &amp; Leadership Development</b></p><ul><li>
Coach and develop General Managers and Assistant Managers on leadership behaviors, feedback, and team building, and deliver leadership development programming for frontline and mid-level managers</li><li>
Lead succession planning, talent reviews, and internal mobility initiatives.</li><li>
Partner with Talent Acquisition and hiring managers on recruiting and workforce planning, and lead onboarding, new hire orientation, and employee recognition programs</li></ul><p></p><p><b><br>
Compliance</b></p><ul><li>
Ensure compliance with federal, state, and local employment laws, including New Jersey wage and hour requirements, and maintain airport badging, I-9, and records compliance in coordination with operations and airport authorities</li><li>
Audit HR practices across all locations, keep policies and documentation current and consistently applied, and close gaps before they become risks</li><li>
Partner with Leave Administration and Operations to support ADA accommodations, FMLA, workers' compensation, and other leave-related processes</li></ul><p></p><p><b><br>
Analytics</b></p><ul><li>
Track and report on turnover, retention, engagement, attendance, absenteeism, and overtime, and deliver a regular people metrics review to airport and regional leadership</li><li>
Analyze workforce trends and exit data to identify root causes, use headcount, requisition aging, and time to fill data to guide staffing decisions with operations, and build the business case for people initiatives using cost of turnover and labor cost data</li><li>
Forecast workforce needs using headcount, turnover, recruiting, and labor trends to proactively support business growth</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What Success Looks Like in Year One:</b></h2></div><p></p><div><br>
<ul><li>
You are the first call for General Managers on people decisions, and leaders bring you challenges early instead of after escalation</li><li>
General Managers view HR as a trusted business partner who helps solve operational challenges and develop leaders</li><li>
Turnover and open position aging trend down against a documented baseline</li><li>
Employee relations matters are investigated and closed within target timelines with clean documentation</li><li>
The union relationship at EWR is stable, with grievances resolved at the lowest possible step</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications and Experience</b></h2></div><p></p><div><br>
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience</li><li>
Minimum of 5 years of progressive Human Resources experience supporting multi-site operations, including HR Generalist, HR Manager, or HR Business Partner responsibilities.</li><li>
Demonstrated experience coaching and influencing frontline and mid-level leaders.</li><li>
Strong employee relations, workplace investigations, conflict resolution, and relationship-building skills.</li><li>
Working knowledge of federal, state, and local employment laws, with the ability to translate workforce data into actionable business recommendations.</li><li>
Demonstrated ability to influence without direct authority, build credibility, exercise sound judgment, and manage competing priorities in a fast-paced operational environment</li><li>
Ability to work primarily on-site at EWR.</li></ul><p></p><p><b><br>
Preferred</b></p><ul><li>
Experience supporting <b>multi-unit operations</b> within hospitality, restaurants, food service, retail, logistics, manufacturing, healthcare, distribution, or other high-volume operational environments.</li><li>
Experience supporting <b>unionized workforces</b>, including grievance administration and collective bargaining agreement interpretation.</li><li>
Experience partnering directly with operations leaders to drive engagement, retention, succession planning, and workforce planning initiatives.</li><li>
Professional certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.</li></ul><p></p><p><i><br>
SSP America is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. SSP America provides reasonable accommodations throughout the application and interview process in accordance with applicable laws.</i></p></div></div></div>

People Leader

<div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div><div><p><b>
$25.05 / Hour</b><br>
<b>Full Time (6am-2pm)</b><br>
<b>2 Weeks Paid Vacation</b><br>
<b>Referral Bonuses</b><br>
<b>Employer Pays 95% of Benefits</b><br>
<b>Career development and opportunities for advancement</b></p><p></p><p><b><br>
We are food travel experts and we are passionate about bringing cool, authentic restaurants to airports that reflect a taste of place! As a warehouse associate at SSP America, the potential to grow and expand is all around you!</b></p><p><br>
<br>
We are looking for candidates to receive, store, and distribute all product being received by the property. These tasks are to be performed in a timely and professional manner to achieve the highest level of guest satisfaction. If you have interest in working in a warehouse setting and having incredible growth opportunity, this is a perfect fit.</p><p></p><p><br>
The Warehouse Picker / Delivery Associate assembles, loads and unloads all product being delivered to various points at the airport. These tasks are to be performed in a timely and professional manner to achieve the highest level of guest service.</p><br>
<p></p><ul><li>
Greet guests/vendors in a courteous and friendly manner (where applicable).</li><li>
Maintain proper and adequate set-up of the back door/receiving area and all storage areas and shelves. Also includes keeping back door area cleared for the safety of employees and delivery personnel.</li><li>
Assembles and loads onto vehicle 100% if all items requisitioned for delivery to specified location.</li><li>
Conducts pre-trip inspection of vehicle prior to leaving dock. Notifies supervisor of any vehicle damage or safety issues.</li><li>
Follows all security guidelines for back door receiving, including checking of airport badges (where applicable) and all paperwork for deliveries.</li><li>
Follow all traffic laws and safety regulations on public roads and on airport property.</li><li>
Must follow all property guidelines and procedures for delivery of product to the airport and/or individual units.</li><li>
After delivery will load dirty equipment and bring back to commissary. Unloads and delivers used equipment to appropriate areas.</li><li>
Complete opening, on-going, and closing checklists required.</li><li>
Inform the manager immediately of product shortages.</li><li>
Perform general and specific cleaning tasks using standard cleaning products as assigned by supervisor to adhere to health standards. Maintains clean vehicles and follows no smoking regulations in vehicles.</li><li>
Return all items used during your shift to the proper place, clean and organize all work and storage areas (including vehicle), empty and re-line all trash containers.</li><li>
Meet with manager upon arrival to discuss shift set-up, and check out with manager before leaving to ensure duties are completed.</li><li>
Other duties as assigned.</li></ul><p></p><p><b><br>
Skills and Requirements:</b></p><ul><li>
One or more years experience in warehouse setting preferred</li><li>
Ability to lift up to 50 pounds.</li><li>
Strong time-management and organizational skills.</li><li>
Ability to handle physical tasks (lifting, bending, standing for long periods).</li><li>
Team player with a positive attitude and strong work ethic</li></ul><p></p><p><br>
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.</p></div></div>

Warehouse Delivery

<div></div><div><div><ul><li><b>$18.80 / Hour Plus Tips</b></li><li><b>
Opportunity for Advancement for Food Service Workers</b></li><li><b>
Free Parking</b></li><li><b>
Same day pay with Fuego</b></li></ul><p></p><p><br>
Our restaurant portfolio at the San Diego International Airport is comprised of many well known brands such as: <b>Panda Express, Qdoba, Jack in the Box, Peets Coffee</b>, and many more.</p><p></p><p><b><br>
At SSP America, our Food Service Workers have the important roles of:</b></p><ul><li>
Preparing</li><li>
Serving</li><li>
Selling</li><li>
Stocking</li></ul><p></p><p><br>
If you have ever worked in fast food, quick service, or a coffee shop, this might be the job for you!<b> Apply Today!</b></p><p></p><p><b><br>
Our Food Service Workers are experts at a few things:</b></p><ul><li>
Having warm, friendly smiles</li><li>
Respecting our customers</li><li>
Delivering delicious food quickly</li><li>
Working well in fast-paced environments</li></ul><p><br>
</p><p><b>Benefits:</b></p><ul><li>
Employee Meal Plan</li><li>
Full Benefits</li><li>
Paid Time Off</li><li>
401 K with company match</li><li>
Employee Assistance Program</li></ul><p></p><p><br>
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.</p></div></div>

Food Service Worker

<div></div><div><div><ul><li><b>Great Pay $17.00 per hour</b></li><li><b>
Open Availability</b></li><li><b>
Advancement Opportunities</b></li><li><b>
Hiring Immediately</b></li><li><b>
Free Parking</b></li><li><b>
Employee Meal</b></li><li><b>
Full Benefits</b></li><li><b>
SSP pays an average of 80% of the monthly premiums per coverage level. We also offer Dental, Vision, and several other voluntary plan coverages.</b></li></ul><p></p><p><b><br>
Our restaurant portfolio in the Dallas Fort Worth International Airport: Banh Shop, Flying Square, Flying Saucer, IHOP.</b></p><p></p><p><br>
At SSP America, our Line Cooks have the important role of receiving food orders, preparing delicious dishes for our guests, properly setting up the kitchen so every Expert has the product and tools easily accessible during their shift. Our Line Cooks love working in the Back of House.</p><p></p><p><br>
Our Line Cooks are experts at a few things:</p><ul><li>
Having warm, friendly smiles</li><li>
Respecting our customers</li><li>
Following detailed food preparation processes</li><li>
Keeping their eyes on the details</li><li>
Working well in fast-paced environments</li></ul><p></p><p><br>
If you&rsquo;re looking to start your culinary career, come check us out! We have a unique work environment that you&rsquo;ll only experience at SSP America!</p><p></p><p><br>
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.</p></div></div>

Cook - Banh D (DFW)

<div><div><div><h2 class="jobSectionHeader"><b>SSP America | Northeastern U.S. Region
</b></h2></div><div><p><b>Regional People Leader</b></p><p><b><br>
Salary:</b> $122,500 &ndash; $150,000 + bonus</p><p><b>
Location:</b> Remote (based within a commutable distance of NYC, Boston, Philadelphia, or Newark metro areas)</p><p><b>
Travel:</b> ~60% to SSP airports within the region</p><p></p><p><br>
SSP America is seeking a strategic and hands-on Regional People Leader to support airport operations across the Northeastern United States region. This role partners closely with two Regional Vice Presidents and their leadership teams to drive people strategy, strengthen employee engagement, and ensure effective execution of HR processes across complex, multi-unit airport environments.</p><p></p><p><br>
The Regional People Leader serves as a trusted advisor to operational leadership while acting as the primary liaison for labor relations and union activity across assigned locations.</p><p></p><p><br>
If you thrive in high-energy environments, enjoy solving complex employee relations challenges, and know how to build credibility with senior operations leaders, this role offers an opportunity to make a meaningful impact.</p><p></p><p><b><br>
What You&rsquo;ll Do</b></p><ul><li>
Partner with Regional Vice Presidents, Directors of Operations, and airport leadership teams across the Northeastern U.S.</li><li>
Serve as the primary HR business partner and labor relations expert for assigned airports.</li><li>
Lead employee relations investigations, grievance management, and resolution of complex workplace issues.</li><li>
Ensure compliance with U.S. labor and employment laws, union agreements, and wage &amp; hour regulations.</li><li>
Support recruiting strategies and workforce planning for both hourly and management teams.</li><li>
Coach leaders on performance management, employee engagement, and organizational effectiveness.</li><li>
Drive initiatives that improve retention, team member experience, and operational performance.</li><li>
Collaborate with corporate HR support teams on benefits, training, compliance, and special projects.</li><li>
Partner with internal and external legal counsel on labor relations matters and agency complaints.</li><li>
Travel approximately 50% to airport locations within the Northeastern region to support operational teams.</li></ul></div></div><div></div><div><div><p><b>
Minimum Requirements</b></p><ul><li>
Bachelor&rsquo;s degree in Human Resources or related field required.</li><li>
Minimum 8 years of HR Business Partner or progressive HR leadership experience.</li><li>
Union / labor relations experience required, including grievance management and collective bargaining exposure.</li><li>
Demonstrated proficiency applying U.S. labor and employment laws.</li><li>
Experience supporting multi-unit or field operations environments.</li><li>
Experience with direct HR ownership across multiple U.S. states or jurisdictions required, including application of varying state and local employment laws.</li><li>
PHR or SHRM-CP certification required.</li><li>
Strong ability to influence and partner with senior operational leaders.</li><li>
Experience managing complex employee relations investigations.</li><li>
Ability to work effectively in fast-paced environments with multiple priorities.</li><li>
Must be able to travel approximately 60% within the U.S. to assigned airport locations.</li></ul><p></p><p><b><br>
What Makes Someone Successful in This Role</b></p><ul><li>
Strong business acumen and ability to partner with operations leaders.</li><li>
Confidence navigating complex employee relations and labor issues.</li><li>
Calm, credible leadership during high-pressure situations.</li><li>
Ability to influence leaders while balancing compliance and operational realities.</li><li>
Collaborative mindset with strong communication and coaching skills.</li></ul><p></p><p><b><br>
Why Join SSP America</b></p><ul><li>
Competitive salary $122,500 &ndash; $150,000 + bonus</li><li>
High-impact regional leadership role supporting major airport operations</li><li>
Opportunity to partner directly with senior operational leadership</li><li>
Dynamic hospitality environment across multiple airport locations</li><li>
Career growth within a global airport hospitality company</li><li>
Comprehensive benefits including medical, dental, vision, and retirement programs</li><li>
Paid time off and paid holidays</li><li>
Opportunity to shape people strategy across a complex multi-unit region</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Diversity Statement</b></h2></div><div><p>
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.</p></div></div></div>

Regional People Leader

<div></div><div><div><ul><li><b>$3.50/ Hour plus tips (Average between $22-$24 per hour)</b></li><li><b>
Full-time Hours</b></li><li><b>
Great Benefits</b></li><li><b>
Paid Vacation and Sick Time</b></li><li><b>
Free Paid Parking</b></li></ul><p></p><p><b><br>
Our restaurant portfolio inside the CVG Airport include: Bengals Grill, Reginas and Dunkin</b></p><p></p><p><br>
Here are a few things you can expect when you join our team as a Server:</p><br>
<p></p><ul><li>
Process orders and enter them accurately into the POS system.</li><li>
Receive payment from the customer and process change.</li><li>
Serve cold, frozen, and hot drinks as well as a wide variety of food items to guests.</li><li>
Transfer supplies and equipment between storage and work areas.</li><li>
Ensure that the work area is clean throughout the day.</li><li>
Clean equipment and utensils, removes trash, sweep and mop work area, dust and clean.</li><li>
Other duties as assigned.</li></ul><p></p><p><br>
The ideal candidate for this position has:</p><br>
<p></p><ul><li>
Minimum of 18 years old</li><li>
Basic knowledge of food and beverage preparation and service of alcoholic beverages.</li><li>
Verbal and written English language</li><li>
Ability to read, speak, and understand the English language in order to communicate with guests and take orders.</li><li>
Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand weights and measurements.</li><li>
Brand certification as required.</li><li>
Ability to operate a keyboard &amp; point of sale procedures to pre-check and order &amp; close out a check.</li><li>
Ability to work and stand in confined spaces for long periods of time.</li></ul><p></p><p><br>
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.</p></div></div>

Restaurant Server

<div><div><h2 class="jobSectionHeader"><b>JFK T5 Airport
</b></h2></div><div><div><p><b>Now Hiring: Warehouse Manager &ndash; Field Operations</b></p></div><div><p><i><br>
Location: Jamaica, NY</i><br>
<i>Compensation: $70,000 / year + bonus</i></p><p></p><p><b><br>
Lead. Organize. Deliver.</b></p><p></p><p><br>
SSP America is looking for a hands-on <b>Warehouse Manager</b> to oversee day-to-day operations at our airport-based warehouse in Jamaica, NY. In this fast-paced role, you&rsquo;ll manage inventory flow, coordinate with vendors and airport restaurants, and lead a dedicated warehouse team to deliver excellence daily.</p><p></p><p><b><br>
What You&rsquo;ll Do:</b></p><ul><li><p>
Oversee inbound/outbound food and equipment inventory</p></li><li><p>
Assign requisitions, trucks, and drivers for airport deliveries</p></li><li><p>
Lead, train, and develop warehouse staff</p></li><li><p>
Manage scheduling, purchasing, payroll, and safety compliance</p></li><li><p>
Collaborate with vendors and restaurant managers</p></li></ul><p></p><p><b><br>
What You&rsquo;ll Bring:</b></p><ul><li><p>
1+ year of supervisory experience in a warehouse or distribution environment</p></li><li><p>
Strong communication and organizational skills</p></li><li><p>
Foodservice or airport experience a plus</p></li><li><p>
Ability to lead under pressure and think on your feet</p></li></ul><p></p><p><br>
Join us in keeping airport operations running smoothly with your leadership and precision. Apply today!</p><p></p><p><br>
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.</p></div></div></div><p></p>

Warehouse Manager

Join SSP America and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.