Qureos Mentor

St. Charles Health System

Full-Time, DaysPay range: $23.74 - $30.39
 
ST. CHARLES HEALTH SYSTEM
 JOB DESCRIPTION
 
TITLE: Certified Nursing Assistant
 REPORTS TO POSITION: Department Manager/Assistant Nurse Manager
 DEPARTMENT: Varies
 DATE LAST REVIEWED: April 2025
 
OUR VISION: Creating America’s healthiest community, together
 
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
 
OUR VALUES: Accountability, Caring, Teamwork and Safety
 
DEPARTMENT SUMMARY: TheCertified Nursing Assistant (CNA)staffs various units throughout St. Charles Health System. These departments provide 24/7 specialized care to patients throughout their hospitalization and discharge.
 
POSITION OVERVIEW: TheCertified Nursing Assistant (CNA)provides patient and family focused care as part of the health care team in accordance with the St. Charles Health System mission, philosophy, policies and procedures and within the parameters established by the Oregon State Board of Nursing. This position does not directly manage any other caregivers.
 
ESSENTIAL FUNCTIONS AND DUTIES: 
Reviews and follows directions in the delivery of care of assigned patient(s) within their scope of duties.
 
Assist patients with activities of daily living (ADLs), including bathing, dressing, feeding, toileting, and mobilization. Provides personal hygiene care and ensures patients’ dignity and comfort.
 
Promptly responds to patient call lights and attends to patients’ needs or notifies the appropriate staff for assistance to ensure timely and effective care.
 
Accurately measures and records patients’ vital signs, such as blood pressure, pulse, temperature, and oxygen saturation, and promptly reports any abnormalities to the nursing team.
 
Assists patients with repositioning in bed, ambulation, and transferring to/from beds, wheelchairs, and stretchers. Supports fall prevention strategies and ensures safety during patient movement.
 
Alerts nursing staff if there is a change in the patient’s behavior or condition or the patient requires assistance or other nursing intervention outside the scope of practice of the CNA.
 
Provides and contributes to a safe environment for caregivers, patients and guests. Supports the nursing team in decreasing harm across the continuum of patient care as authorized per the duties and standards of the CNA role.
 
Follows hospital infection prevention protocols by maintaining cleanliness, disinfecting equipment, and ensuring that personal protective equipment (PPE) is used appropriately.
 
Maintains competency in supportive care for the patient, operates equipment safely and properly, and carries out nursing orders within the scope of practice of the CNA.
 
Maintains accurate and thorough documentation in the electronic health record (EHR) for all care provided, adhering to hospital and regulatory standards.
 
Transports patients, blood, specimens and other items as needed.
 
Once trained, performs additional authorized duties such as: 
Interrupting and re-establishing nasogastric (NG) suction
 
Placing electrodes or leads and run electrocardiogram (EKG) or for telemetry
 
Suctioning nose or oral pharynx
 
Established traction equipment: removing and re-applying
 
Applying and removing continuous passive motion (CPM) machine
 
Also performs the following duties as needed: 
Receives and transmits messages (personal, telephone, computer) or inquiries to the appropriate destination.
 
Assists with data input using EMR, staffing and charge capture systems, electronic bedboard, charge entry and charge reconciliation.
 
Performs other general administrative duties as required (e.g., emails, filing, ordering supplies, etc.).
 
Stocks nurse servers in patient rooms and specialty carts or areas on a routine basis.
 
Assists in maintenance of equipment.
 
Orders departmental non-medical supplies.
 
Assists with maintenance of scheduling and various operational processes as directed by leader.
 
Schedules/cancels patient appointments.
 
Demonstrates awareness of, and supports, St. Charles departmental and operating unit goals through participation in continuous quality improvement, daily huddles and departmental activities.
 
Participates in activities that promote professional growth and development of self and others.
 
Promotes patient’s independence, respects privacy, and maintains patients’ rights to decide about care and reports findings.
 
Gives clear directions and reinforces teaching to patients and families regarding basic health care needs.
 
Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, and guests.
 
Identifies work-related problems with possible solutions and implements solution(s) (within scope of duties), as appropriate.
 
Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.
 
Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, communicating effectively and appropriately through touch, eye contact, etc.
 
Supports the vision, mission and values of the organization in all respects.
 
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
 
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
 
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
 
May perform additional duties of similar complexity within the organization, as required or assigned.
 
For Home Health/Hospice/Wound caregivers only: 
Drives vehicle in a safe and appropriate manner to all locations.
 
Reports to assigned locations in an appropriate manner and enters patient’s homes, assisted living and long-term care residences, jails or other designated locations in compliance with that facilities protocol(s). Adheres to outside agency’s conduct guidelines.
 
EDUCATION: 
Required: As required by certification. Completion of additional SCHS CNA training course within 45 days of hire.
 Preferred: N/A
 
LICENSURE/CERTIFICATION/REGISTRATION: 
Required: Certified Nursing Assistant with the Oregon State Board of Nursing.
 AHA Basic Life Support for Healthcare Provider certification.
 Valid Oregon driver’s license and ability to meet SCHS driving requirements (for Home Health/Hospice/Wound caregivers only).
 Preferred: N/A
 
EXPERIENCE: 
Required: N/A
 Preferred: CNA or other previous experience in a patient care setting. Customer service and clerical experience.
 
PERSONAL PROTECTIVE EQUIPMENT: 
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
 
ADDITIONAL POSITION INFORMATION: 
Must be able to: 
Interact with a diverse population and professionally represent St. Charles Health System
 
Work under pressure in a fast-paced environment
 
Multi-task and work independently
 
Sit for long periods of time remaining alert and monitoring patient
 
Must have: 
Strong teamwork and collaborative skills
 
Attention to detail
 Excellent organizational skills
 
Excellent organizational and multi-tasking skills
 
Demonstrated ability and experience with computer applications, use of electronic medical record keeping systems and MS Office.
 
PHYSICAL REQUIREMENTS: 
Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
 Frequently (50%): Sitting,lifting/carrying/pushing or pulling 1-25 pounds. The use and operation of a motor vehicle for Home Health and Wound Caregivers.
 Occasionally (25%): Bending,stooping/kneeling/crouching, climbing ladder/stepstool (varies by area), reaching overhead,lifting/carrying/pushing or pulling 25-50 pounds, grasping/squeezing, ability to hear whispered speech level.
 Rarely (10%): Climbing stairs.
 Never (0%): Climbing ladder/stepstool (varies by area), operation of a motor vehicle.
 Exposure to Elemental Factors
 Rarely (10%): Wet/slippery area, chemical solution.
 Never (0%): Heat, cold, noise, dust, vibration, uneven surface.
 Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP.
 
Schedule Weekly Hours: 
36
 
Caregiver Type: 
Regular
 
Shift: 
First Shift (United States of America)
 
Is Exempt Position?
 No
 
Job Family: 
CERTIFIED NURSING ASSISTANT
 
Scheduled Days of the Week: 
Variable
 
Shift Start End Time: 
0700-1930

CNA Medical Services

Full-Time, EveningsPay range: $23.74 - $30.39
 
ST. CHARLES HEALTH SYSTEM
 JOB DESCRIPTION
 
TITLE: Public Safety Officer
 REPORTS TO POSITION: Security Program Supervisor
 DEPARTMENT: Security
 DATE LAST REVIEWED: September 2025
 
OUR VISION: Creating America’s healthiest community, together
 
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
 
OUR VALUES: Accountability, Caring and Teamwork
 
DEPARTMENT SUMMARY: The Security Department at St. Charles Health System provides services which promote the physical and psychological safety of patients, visitors, and caregivers.
 
POSITION OVERVIEW: The Public Safety Officer ensures the safety of patients, caregivers, and visitors of St. Charles Health System. This position ensures the safety and security of all property, including buildings, equipment, and assets on St. Charles Health System property. The Public Safety Officer adheres to all applicable rules and provisions of the Oregon Administrative rules and statutory authority to transport patients safely and securely. The Officer is frequently called to situations with patients in a behavioral health crisis that could potentially become violent and ensures safe transportation of those patients to other facilities in accordance with the St. Charles Code of Ethics. Provides a safe environment in which to offer the best possible care to St. Charles Health System patients.
 
ESSENTIAL FUNCTIONS AND DUTIES: 
Performs secure transport. When called for a secure transport, the officer will assess the need for restraints, and using the least restrictive method possible will secure the patient in a caged vehicle in accordance with Oregon state statutes.
 
Adheres to all provisions outlined in the St. Charles Behavioral Health code of ethics, including all integrity guidelines.
 
Responds to emergency codes.
 
Works as a security dispatcher, taking calls, coordinates officer movement and priorities, interacts with tracking software and completes reports. Monitors security cameras and other security systems.
 
Responsible for completing timely and accurate reports such as, but not limited to, code gray debriefs, after action reports, and special security reports.
 
Monitors parking and enforces hospital parking rules.
 
Escalates all policy violations to security leadership.
 
Serves as front line customer representative for the hospital. Greets patients and visitors and provides wayfinding services.
 
Conducts real-time threat assessments and makes recommendations upon recognition or notification of any real or perceived threat to the organization, facility, department, or caregiver.
 
Removes all items the patient could use to injure themselves or others.
 
Operates vehicle in a safe manner in accordance with all traffic laws while transporting the patient.
 
In the event of an emergent situation with a patient, renders first aide or CPR as appropriate within their scope.
 
Completes all required documentation to the standards of all regulatory agencies.
 
Ensures the safety and security of all patients, caregivers, visitors, and property of St. Charles Health System.
 
Operates metal detector (stationery and handheld) and maintains its use within policy.
 
Frequently inspects the buildings to ensure security of entrances, departments, and public areas.
 
Provides professional service and direction to patients and families presenting to St. Charles Health System Hospitals for after-hours care in the hospital.
 
Leads de-escalation support as situations require.
 
Coordinates with the Admitting and Nursing staff to ensure all entrances are monitored.
 
Responsible for crowd control during a mass casualty or event which may bring numerous patients and non-patients to the hospital.
 
Monitors cameras and secure doors and respond to alarms related to facility related problems. Troubleshoots system issues as trained.
 
Follows all safety rules and procedures for work areas.
 
Functions as an unlicensed assistive care provider under the direction and supervision of Registered Nursing.
 
Supports the vision, mission, and values of the organization in all respects.
 
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
 
Provides and maintains a safe environment for caregivers, patients, and guests
 
Conducts all activities with the highest standards of professionalism andconfidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
 
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
 
May perform additional duties of similar complexity within the organization, as required or assigned.
 
EDUCATION
 Required: High school graduate or GED equivalent.
 Must be willing and able to pass and maintain the below classes and/or certifications that are provided by SCHS.
 <ul>
<li>ODOT Safe driver training (4 hours once)</li>
<li>Workplace Violence Prevention Training (8 hours annually)</li>
<li>Secure transport training (4 hours annually)</li>
<li>Handcuffing Tactics (4 hours annually)</li>
<li>Defensive Tactics (8 hours annually)</li>
</ul>
Preferred: N/A
 
LICENSURE/CERTIFICATION/REGISTRATION
 Required: Ability to obtain DPSST Armed/Unarmed Professional certification within 90 days of hire and maintain certification throughout employment.AHA Basic Life Support for Healthcare Provider certification within 30 days of hire.Code Gray Training upon hire. Valid Oregon driver’s license and ability to meet SCHS driving requirements. Ability to pass all phases of the initial 6–8-week new officer training curriculum.
 Preferred: Certified Advanced Healthcare Security Officer (CAHSO)
 
EXPERIENCE
 Required: N/A
 Preferred: One year of corrections, military, first responder (law enforcement, EMS), Behavioral health or related security experience. One year of customer services related experience with heavy public contact. Two years’ security experience in a hospital setting.
 
PERSONAL PROTECTIVE EQUIPMENT
 Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
 
ADDITIONAL POSITION INFORMATION:General: 
Communication/Interpersonal
 Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
 Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees.
 Strong team working and collaborative skills.
 Ability to effectively reach consensus with a diverse population with differing needs.
 Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.
 Ability to work under pressure in a fast-paced environment.
 
Organizational
 Ability to multi-task and work independently.
 Attention to detail.
 Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
 Strong analytical, problem solving and decision-making skills.
 Excellent organizational and multi-tasking skills.
 
PHYSICAL REQUIREMENTS: 
Continually (75% or more): Standing and walking, use of clear and audible speaking voice and the ability to hear normal speech level.
 Frequently (50%-75%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds. Bending, stooping/kneeling/crouching, reaching overhead, grasping/squeezing, keyboard operation
 Occasionally (25%-50%) Ability to hear whispered speech level. The use and operation of a motor vehicle.
 Rarely (10%): Climbing stairs. Lifting/carrying/pushing or pulling 25-50 pounds. Climbing ladder/stepstool (varies by area),
 
Never (0%): 
Exposure to Elemental Factors
 Rarely (10%): Wet/slippery area, chemical solution.
 Never (0%): Heat, cold, noise, dust, vibration, uneven surface.
 Blood-Borne Pathogen (BBP) Exposure Category
 Risk for Exposure to BBP
 
Schedule Weekly Hours: 
40
 
Caregiver Type: 
Regular
 
Shift: 
Second Shift (United States of America)
 
Is Exempt Position?
 No
 
Job Family: 
OFFICER
 
Scheduled Days of the Week: 
As Scheduled (may include weekends and holidays)
 
Shift Start End Time: 
1400hrs-2330hrs

Public Safety Officer

<div>Pay range: $21.30 - $27.69 
Gastroenterology - Remote/Hybrid Bend, Oregon
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Patient Service Representative 1
REPORTS TO POSITION: Clinic Supervisor/Manager
DEPARTMENT: St. Charles Medical Group
DATE LAST REVIEWED: January 2025
OUR VISION: Creating America&rsquo;s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
POSITION OVERVIEW: The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Patient Scheduling<ul><li>
Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.</li><li>
Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.</li></ul>
Pre-Arrival and Financial Clearance<ul><li>
Performs real time eligibility (RTE) for insurance benefits.</li><li>
Uses RTE information to accurately route scheduling requests or schedule appointments.</li><li>
Ensures authorization is linked to all appointments at the time of check in.</li><li>
Reconciles daily schedules with appointment reports.</li><li>
Responsible for addressing registration related work queue items that require resolution prior to encounter closure.</li></ul>
Patient Registration<ul><li>
Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.</li><li>
Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports.</li><li>
At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day&rsquo;s services.
</li></ul>Clinic Daily Operations<ul><li>
Maintains patient access related departmental files, programs and lists.</li><li>
Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.</li><li>
Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.</li><li>
Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.</li><li>
Faxing, scanning, indexing medical records into document management system.</li><li>
Opening and distributing incoming communications (mail, paper and electronic faxes).</li></ul>
Customer Service
<ul><li>Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.</li><li>
Supports the vision, mission, and values of the organization in all respects.</li><li>
Provides direction and assistance to patients as needed.</li><li>
Faciltates scheduling of, or arranges for interpretive services for patients as needed.</li><li>
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.</li><li>
Provides and maintains a safe environment for caregivers, patients, and guests.</li><li>
Supports the onboarding process of new caregivers to the department.</li><li>
Conducts all activities with the highest standards of professionalism and confidentiality.</li><li>
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization&rsquo;s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.</li><li>
May perform additional duties of similar complexity within the organization, as required or assigned.</li></ul>
EDUCATION: 
Required: High school diploma or GED.
Preferred: N/A
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: N/A
EXPERIENCE:
Required: N/A
Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology. 
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Communication/Interpersonal
Ability to work as part of a Care Team with providers and clinical staff.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Strong team working and collaborative skills.
Organizational
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Mathematical Skills:
Performs basic math (add, subtract, multiply and divide) calculations.
Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
Language Skills:
Read, write, speak, and understand English.
Computer
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
.
Schedule Weekly Hours:
40
Caregiver Type:
Regular
Shift:
First Shift (United States of America)
Is Exempt Position?
No
Job Family:
REPRESENTATIVE
Scheduled Days of the Week:
Monday-Friday
Shift Start &amp; End Time:
8:00-5:00</div>

Patient Service Representative

<div>Pay range: $21.30 - $27.69 
Relief Deifferential: %15 
Surgical Specialists - Remote/Hybrid Redmond, Oregon
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Patient Service Representative 1
REPORTS TO POSITION: Clinic Supervisor/Manager
DEPARTMENT: St. Charles Medical Group
DATE LAST REVIEWED: January 2025
OUR VISION: Creating America&rsquo;s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
POSITION OVERVIEW: The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Patient Scheduling<ul><li>
Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.</li><li>
Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.</li></ul>
Pre-Arrival and Financial Clearance<ul><li>
Performs real time eligibility (RTE) for insurance benefits.</li><li>
Uses RTE information to accurately route scheduling requests or schedule appointments.</li><li>
Ensures authorization is linked to all appointments at the time of check in.</li><li>
Reconciles daily schedules with appointment reports.</li><li>
Responsible for addressing registration related work queue items that require resolution prior to encounter closure.</li></ul>
Patient Registration<ul><li>
Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.</li><li>
Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports.</li><li>
At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day&rsquo;s services.
</li></ul>Clinic Daily Operations<ul><li>
Maintains patient access related departmental files, programs and lists.</li><li>
Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.</li><li>
Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.</li><li>
Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.</li><li>
Faxing, scanning, indexing medical records into document management system.</li><li>
Opening and distributing incoming communications (mail, paper and electronic faxes).</li></ul>
Customer Service
<ul><li>Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.</li><li>
Supports the vision, mission, and values of the organization in all respects.</li><li>
Provides direction and assistance to patients as needed.</li><li>
Faciltates scheduling of, or arranges for interpretive services for patients as needed.</li><li>
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.</li><li>
Provides and maintains a safe environment for caregivers, patients, and guests.</li><li>
Supports the onboarding process of new caregivers to the department.</li><li>
Conducts all activities with the highest standards of professionalism and confidentiality.</li><li>
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization&rsquo;s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.</li><li>
May perform additional duties of similar complexity within the organization, as required or assigned.</li></ul>
EDUCATION: 
Required: High school diploma or GED.
Preferred: N/A
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: N/A
EXPERIENCE:
Required: N/A
Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology. 
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Communication/Interpersonal
Ability to work as part of a Care Team with providers and clinical staff.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Strong team working and collaborative skills.
Organizational
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Mathematical Skills:
Performs basic math (add, subtract, multiply and divide) calculations.
Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
Language Skills:
Read, write, speak, and understand English.
Computer
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
.
Schedule Weekly Hours:
0
Caregiver Type:
Relief
Shift:
First Shift (United States of America)
Is Exempt Position?
No
Job Family:
REPRESENTATIVE
Scheduled Days of the Week:
Variable
Shift Start &amp; End Time:
8:00-5:00</div>

Full Time, DaysPay range: $22.30 - $30.11One Call - Bend, OR
 
ST. CHARLES HEALTH SYSTEM
 JOB DESCRIPTION
 TITLE: Centralized Service Representative
 REPORTS TO POSITION: Ambulatory Access Director or Delegate
 DEPARTMENT: Patient Access Services
 DATE LAST REVIEWED: March 2026
 
OUR VISION: Creating America’s healthiest community, together.
 
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
 
OUR VALUES: Accountability, Caring and Teamwork
 
DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care.
 
POSITION OVERVIEW: TheCentralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements.
 
This position does not directly manage any other caregivers.
 
ESSENTIAL FUNCTIONS AND DUTIES: 
Responsible for accurately creating or locating patient accounts in the electronic health record system.
 
Collects and records patient demographics, insurance and billing information. Performs real-time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
 
Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.
 
Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.
 
Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.
 
Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.
 
Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.
 
Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner with the ability to remain calm in emergency situations.
 
Attention to detail in recording patient messages and reasons for call or appointment and accurately transcribing that information into the electronic health record following department protocols and standards.
 
Addresses, deescalates or appropriately routes patient complaints or concerns.
 
Accesses and maintains all department specific files, programs and recall systems.
 
Actively participates in achieving organizational and department goals.
 
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
 
Ability to work as part of a Care Team with providers and clinical staff.
 
Supports the vision, mission, and values of the organization in all respects.
 
Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
 
Provides and maintains a safe environment for caregivers, patients, and guests.
 
Conducts all activities with the highest standards of professionalism and confidentiality.
 
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
 
May perform additional duties of similar complexity within the organization, as required or assigned.
 
EDUCATION: 
Required: High school diploma or GED.
 Preferred: N/A
 
LICENSURE/CERTIFICATION/REGISTRATION: 
Required: N/A
 Preferred: N/A
 
EXPERIENCE: 
Required: Minimum one (1) year of paid customer service work experience.
 Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call centerexperience.
 
PERSONAL PROTECTIVE EQUIPMENT: 
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
 
ADDITIONAL POSITION INFORMATION: 
Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and externalcustomers.
 Must adapt quickly to frequent process changes and improvements.
 Is reliable, engaged, and provides feedback to inform process improvement.
 Attends all department, team, and company meetings as required.
 Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.
 Requires strong communication, customer service, interpersonal skills and telephone etiquette.
 Ability to prioritize workflow according to pre-set instructions.
 Strong teamwork and collaborative skills.
 Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
 Ability to multi-task and work independently.
 Attention to detail.
 Performs basic math (add, subtract, multiply and divide) calculations.
 Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
 Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.
 
PHYSICAL REQUIREMENTS: 
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
 Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
 Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
 Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
 Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
 Exposure to Elemental Factors
 Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
 Blood-Borne Pathogen (BBP) Exposure Category
 No Risk for Exposure to BBP
 
Schedule Weekly Hours: 
40
 
Caregiver Type: 
Regular
 
Shift: 
First Shift (United States of America)
 
Is Exempt Position?
 No
 
Job Family: 
REPRESENTATIVE
 
Scheduled Days of the Week: 
Monday-Friday
 
Shift Start End Time: 
8am-5pm

Centralized Service Representative

Join St. Charles Health System and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

St. Charles Health System

About Company

CNA Medical Services

Public Safety Officer

Patient Service Representative

Patient Service Representative

Centralized Service Representative