Qureos Mentor

St. Luke's University Health Network

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. 
</h3>The Oncology Transportation Coordinator/Dispatcher is responsible for the coordination, review, and dispatching of transportation services for oncology patients supported through the SLUHN STAR Transport program. This role serves as a central point of contact for oncology transportation referrals and ensures patients are connected to the most appropriate, safe, and cost‑effective transportation option. Responsibilities include reviewing transportation referrals, coordinating with social work and oncology teams, assessing patient transportation resources (including insurance and public transportation), and scheduling and dispatching STAR oncology transport drivers.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Review incoming oncology transportation referrals for completeness, accuracy, and eligibility for STAR oncology transport.
</li><li>Coordinate closely with Oncology Social Work, Patient Navigation, Care Management, and clinical teams to clarify transportation needs and ensure timely resolution of referrals.
</li><li>Serve as a resource to oncology offices by providing guidance on appropriate transportation pathways and STAR program criteria.
</li><li>Conduct assessments of patient transportation needs and identify appropriate options, including:
<ul><li>Insurance‑covered transportation programs
</li><li>Public transportation resources
</li><li>Community or family support options
</li><li>STAR oncology transport when other options are unavailable
</li></ul></li><li>Verify patient insurance coverage related to transportation services and assist in determining appropriate utilization of resources.
</li><li>Escalate complex or high‑risk transportation cases per established STAR governance and decision‑making standards
</li><li>Schedule and dispatch STAR oncology transport drivers in accordance with patient appointment times, operational capacity, and geographic considerations.
</li><li>Coordinate daily driver schedules, route planning, and transport timelines to ensure efficient and patient‑centered service delivery.
</li><li>Communicate transport details to patients, oncology offices, and drivers, including pickup times and instructions as needed.
</li><li>Adjust schedules in real time to manage cancellations, delays, and urgent oncology transportation needs
</li><li>Accurately document transportation determinations, resource utilization, and communication outcomes in appropriate systems
</li><li>Maintain clear, professional, and timely communication with patients, caregivers, oncology staff, social work, and transportation leadership.
</li><li>Collaborate with STAR leadership to support quality improvement, workflow refinement, and consistent application of oncology transport standards.
</li><li>Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
</li><li>Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
</li><li>Demonstrates/models the Network&rsquo;s PCRAFT values during interactions with all customers.
</li><li>Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
</li><li>Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
</li><li>Complies with Network and departmental policies regarding attendance and dress code.
</li><li>Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
</li><li>Other related duties as assigned.
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Sitting 8 hours per day; 3 hours at a time. Stand up to 1 hour per day; 30 minutes at a time. Walk up to 2 hours per day; 20 minutes at a time. Continuously fingering and handling for data entry, typing, etc. and occasional twisting and turning. Occasionally lift up to 20 lbs. Occasionally carry up to 15 lbs. Frequently stoops, bends, or reaches above shoulder level to retrieve files. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general, near, far, color, peripheral vision and monotony.
EDUCATION:
High School Diploma or equivalent required.
TRAINING AND EXPERIENCE:
Experience in healthcare coordination, transportation services, dispatching, or patient support roles preferred. Strong organizational, communication, and problem‑solving skills. Ability to work collaboratively with multidisciplinary oncology and social work teams. Proficiency in computer systems and scheduling/communication platforms.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Oncology Transportation Coordinator/Dispatcher (Part Time)

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
</h3>Schedule:
6:00AM - 10:00AM, with every third Saturday required. 
The Phlebotomist is responsible for collecting blood, and non-blood, specimens using appropriate blood collection equipment according to the Laboratory Specimen Collection Manual and Phlebotomy Procedures.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Interprets verbal and written physician orders, obtains blood specimens from patients (all ages) using appropriate blood collection equipment (needles, lancets, etc.), handles and processes lab specimens, and follows safe practices according to the SLUHN policies/manuals
</li><li>Perform outpatient EKG&rsquo;s (as needed), operates centrifuge, and ensure proper specimen transfer and storage
</li><li>Timely communications to the outpatient lab central scheduler, regional coordinators, and managers
</li><li>Travel between sites, when needed, for unscheduled absences and/or emergencies
</li><li>On an ongoing basis, review for understanding and comply with all Network and departmental policies and procedures
</li></ul>PHYSICAL AND SENSORY DEMANDS:
Continuously maintaining body equilibrium to prevent falling when walking, standing, crouching, or running. Rarely ascending or descending ladders, stairs, scaffolding, ramps, poles and the like using feet/legs and/or hands/arms. Rarely moving about on hands and knees or hands and feet. Continuously bending body downward and forward by bending legs and spine. Continuously picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation. Rarely use of one or both feet or legs to move controls on machinery or equipment. Continuously seizing, holding, grasping, turning or otherwise working with hand(s). Frequently entering text or data into a computer or other machine by means of a keyboard. Occasionally bending legs at knees to come to rest on knee(s). Frequently extending hand and arms in any direction. Frequently remaining in a seated position. Consistently standing to remain on one's feet in an upright position. Continuously bending or turning, generally to a side. Continuously walking to move about on foot.
EDUCATION :
High School graduate or equivalent required. Successful completion of a phlebotomy school with a minimum of 100 successful hours. 1-2 years of secondary education preferred. Valid driver's license required.
TRAINING AND EXPERIENCE:
At least 1 year of Phlebotomy experience preferred. Basic computer skills. Effective independent judgement in the performance of the assigned duties and strong customer service skills.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Phlebotomist, Laboratory Services - Wind Gap (Wind Gap Medical Center) (Part-Time, Days)

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. 
</h3>The Medical Assistant, Practice Operations' primary responsibility is to assist in the delivery of healthcare support for the practice. The Medical Assistant is a professional member of the interdisciplinary team and consistently demonstrates and promotes the values of the organization.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Conducts pre-visit planning by reviewing and updating the patient&rsquo;s medical record prior to the appointment with recent test results and correspondence and determines needed services by conferring with the provider.
</li><li>Completes pre-charting of all value-based pieces up to five days prior to patient&rsquo;s appointment. Sends messages to the Care Team, when warranted.
</li><li>Responsible for preparing patients for examination and escorting them into the exam room. Preparation includes the following: height, weight and vital signs; update medication list; update allergies in record; update personal, family and social history; inquire about smoking status; obtain the reason for the visit. Assists in capturing demographic information.
</li><li>Provides other patient care services as needed/directed: keeps exam rooms clean; maintains clinical supplies in exam rooms; cleans and autoclaves contaminated instruments; gives injections or immunizations within State guidelines.
</li><li>Communicates and coordinates with providers or Care Team regarding hospital discharge, Emergency Department visits, consulting physicians, community resources, disease management, patient self-management, patient and/or family education on chronic conditions, and labs or other testing as well as specialist visits.
</li><li>Actively participates in department activities; attends departmental meetings; actively participates as a team member in resolution of problems as they are identified; analyzes current procedures.
</li><li>Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.
</li><li>Maintains vaccine temperature logs, inventory and ordering of medical supplies (i.e.: vaccines, medications), disposing of expired sample medication, and stocking rooms to set par levels.
</li><li>Performs other administrative tasks (e.g. check-in and check-out functions, opening and closing office procedures, etc...) as needed.
</li><li>Brings suggestions for improvement to the attention of Practice Managers and Providers for consideration.
</li><li>Actively participates in maintaining and/or improving quality improvement initiatives.
</li><li>Other related duties as assigned.
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Occasional requirement to lift up to 25 pounds. Occasionally push wheelchairs with patients weighing up to 325 pounds.
EDUCATION: 
 
High School degree or equivalent required.
TRAINING AND EXPERIENCE:
One year of clinical experience OR graduate of Medical Assistant program required. Two years of experience in similar healthcare setting is preferred. Customer service experience is strongly preferred. BLS/CPR: Current or within 60 days of hire; through the American Red Cross or American Heart Association. Where applicable, a 30/60/90 day on-boarding checklist will be completed during the on-boarding process for new or transferred employees to confirm mastery of skills relevant to the service line. This on-boarding checklist will be acknowledged by practice leadership or a provider when appropriate; records will be retained at the practice location.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Medical Assistant- Pediatric GI, Center Valley/Harleysville

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. 
</h3>The primary function of the Courier is to provide transportation of supplies, specimens, patients, and other items essential for the operations of the Network.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Pick-up supplies, mail and other items and deliver as needed.
</li><li>Scan packages with barcodes when delivered and download at the end of shift.
</li><li>Verify sorting of mail and packages to ensure proper delivery.
</li><li>Pick-up specimens at off-site locations and transport to Network Labs as directed.
</li><li>Pick up petty cash, money bags and payroll and deliver as needed.
</li><li>Transport patients to and from hospital for various departments.
</li><li>Follow the Lab Specimen Transport Process.
</li><li>Follow the Vehicle Policy and perform daily vehicle maintenance checks, including fluids, equipment and cleaning.
</li><li>Transport of vegetables within the Network using a 3rd Party vehicle.
</li><li>Transport of medications within the network and to other healthcare facilities.
</li><li>Train new staff on routes and procedures
</li><li>Must be willing to travel to other sites as necessary
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Individual must be able to meet established specific physical requirements of the job; sitting for up to six (6) hours/day, three (3) hours at a time; standing for up to one (1) hour/day, one (1) hour at a time; and walking for up to two (2) hours/day, fifty (50) minutes at a time. Occasionally handling and firm gripping when carrying equipment. Occasionally fingering and twisting/turning. Frequently lifting, carrying, pushing and walking objects weighing up to 100 pounds with assistance. Frequent squatting and kneeling and occasional stooping, bending, crouching and reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, color vision and depth perception.
EDUCATION:
High school graduate or equivalent.
TRAINING AND EXPERIENCE:
Hospital experience preferred. Possess a good driving record and maintain a valid Pennsylvania or New Jersey Driver's License. Basic knowledge of the Lehigh Valley and the surrounding area.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Courier (Part Time, Days, Weekends)

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. 
</h3>The Clinical Research Coordinator (CRC) assumes a critical role in the research process. The CRC is responsible for the screening, enrollment, consenting, and coordination of clinical trials ensuring compliance with the protocol and all local, state, ICH/GCP Guidelines, and Federal regulations. The CRC is also responsible for maintaining quality data for all patients enrolled into clinical trials as assigned, ensuring timely and accurate data entry for trials as assigned.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Demonstrates knowledge and practice of ICH/GCP guidelines, HIPPA Regulations and Confidentiality Policies related to clinical research
</li><li>Sound conduct of the clinical trial, including but not limited to, recruitment, screening, enrollment, and follow-up of eligible subjects according to protocol requirements. This includes performing required study procedures as applicable. Apply knowledge and skills to independently review new protocols, consents, and other clinical trials documents to ensure protocol compliance
</li><li>Review and extract data from medical charts to screen patients for eligibility for assigned protocols
</li><li>Review consent form, protocol procedures, and treatment regimen with potential patients and obtain consent from interested participants, documenting the consent process as required
</li><li>Maintenance of accurate and complete documentation, including but not limited to regulatory documents, signed informed consent forms, source documentation, drug dispensing logs, subjects logs and study-related communication.
</li><li>Organizational management of all aspects of the trial including but not limited to timeliness in completing case report forms (CRFs), data entry, reporting adverse drug events, managing caseload and managing study files.
</li><li>Obtain data from other departments (radiology, pathology, etc.) as required by each protocol.
</li><li>Prepare research charts for monitoring visits and audits.
</li><li>Respond to data queries and collate data as requested by research group or investigator, and maintain quality source documentation.
</li><li>Review charts for adverse events and submit appropriate documentation
</li><li>Submit follow-up information as specified by protocol. Long-term survival follow-up may require extensive time acquiring medical records from other physician offices, patient and/or family contact, or correspondence with regulatory agencies.
</li><li>Supports conduct of clinical trials, including travel to physician offices and national meetings/conferences
</li><li>Communication of all protocol-related issues/problems, and other relevant study information to the appropriate medical and management staff.
</li><li>Professional conduct in the presence of subjects, research staff, sponsors, monitors, etc.
</li><li>Provide direction/training to other members of research staff as appropriate. For example, guidance to clinical research associate in completing case report forms.
</li><li>Preparation and shipping of laboratory specimens to study (central) laboratories and maintenance of appropriate certifications related to this function (for example, IATA training).
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting for up to seven hours per day, 3 hours at a time. Standing for up to 4 hours per day, 3 hours at time. Requires occasional fingering, handling and twisting and turning. Occasionally requires lifting, carrying and pushing and pulling objects weighing up to 25 pounds. Occasionally requires reaching above shoulder level. Must have the ability to hear as it relates to normal conversation, seeing as it relates to general vision.
EDUCATION:
Bachelor&rsquo;s degree required; will accept Associates degree or High School degree with equivalent clinical research experience (3 years) with 1-2 years coordinator and/or data management experience highly preferred. Must be familiar with medical terminology.
TRAINING AND EXPERIENCE:
Required knowledge of Microsoft Office Programs: Word, Excel, Access, Outlook; Internet Functions. Experience in health-related field (2 years) required. One year experience in clinical research highly preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Clinical Research Coordinator I - Precision Medicine

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
</h3>HOURS:
<ul><li>Per Diem (Part Time)
</li><li>Monday-Friday, As Needed (Shifts are available for sign up between 7 AM- 5 PM, 7 AM - 12 Noon, or 12 Noon to 5 PM)
</li><li>Every other Saturday 7 AM - 1 PM
</li>Upper Perkiomen (Pennsburg) location with additional hours available for sign up at Upper Bucks (Quakertown) Heart &amp; Vascular, Mon-Fri 7 AM - 3 PM 
<li>
</li></ul>The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. Communicates and coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services. May require occasional travel between campuses or regional locations.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
</li><li>Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
</li><li>Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
</li><li>Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances.
</li><li>Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable).
</li><li>Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.
</li><li>Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.
</li><li>Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient&rsquo;s journey throughout their visit.
</li><li>Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization.
</li><li>Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
MINIMUM QUALIFICATIONS EDUCATION:
High school graduate or equivalent required. Certificate/Degree in health care related field preferred.
TRAINING AND EXPERIENCE :
Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Patient Access Representative (Per Diem)

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
</h3>HOURS:
Per Diem, as needed.
Examples of hours that may be available:
 At Brodheadsville:
 Saturday, 7 AM-1:30 PM
 Sunday, 8 AM -4 PM
 Monday, 3 PM- 8 PM
 At Wind Gap:
 Coverage as needed on various shifts. Can vary.
Locations will be mainly Brodheadsville and Wind Gap, but could also include Pocono Summit, Smithfield Gateway and 2 other East Stroudsburg locations. 
The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. Communicates and coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services. May require occasional travel between campuses or regional locations.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
</li><li>Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
</li><li>Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
</li><li>Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances.
</li><li>Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable).
</li><li>Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.
</li><li>Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.
</li><li>Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient&rsquo;s journey throughout their visit.
</li><li>Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization.
</li><li>Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
MINIMUM QUALIFICATIONS EDUCATION:
High school graduate or equivalent required. Certificate/Degree in health care related field preferred.
TRAINING AND EXPERIENCE :
Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Join St. Luke's University Health Network and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

St. Luke's University Health Network

About Company

Oncology Transportation Coordinator/Dispatcher (Part Time)

Phlebotomist, Laboratory Services - Wind Gap (Wind Gap Medical Center) (Part-Time, Days)

Medical Assistant- Pediatric GI, Center Valley/Harleysville

Courier (Part Time, Days, Weekends)

Clinical Research Coordinator I - Precision Medicine

Patient Access Representative (Per Diem)

Patient Access Representative (Per Diem)