Qureos Mentor

St. Regis Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26007761
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India, 403731 VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
 
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Executive-Human Resources

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26003397
 
 
 
 Job Category
 
 Event Management
 
 
 
 Location
 
 The St. Regis Mumbai, 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013 VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; experienced (1 &ndash; 2 years of experience) in the event management or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Event Logistics and Operations
 
 
 
 <ul>
 <li>
 Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
 </li>
 <li>
 Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
 </li>
 <li>
 Adheres to all standards, policies, and procedures.
 </li>
 <li>
 Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
 </li>
 <li>
 Manages group room blocks and meeting space for average to large-sized assigned groups.
 </li>
 <li>
 Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
 </li>
 <li>
 Uses his/her judgment to integrate current trends in event management and event design.
 </li>
 <li>
 Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
 </li>
 <li>
 Participates in customer site inspections and assists with the sales process as necessary.
 </li>
 <li>
 Performs other duties as assigned to meet business needs.
 </li>
 <li>
 Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner&rsquo;s experience.
 
 
 </li>
 </ul>
 
 Ensuring and Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Coordinates and communicates event details both verbally and in writing to the customer and property operations.
 </li>
 <li>
 Makes presence known to customer at all times during this process.
 </li>
 <li>
 Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
 </li>
 <li>
 Follows up with customer post-event.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Uses personal judgment and expertise to enhance the customer experience.
 </li>
 <li>
 Stays available to solve problems and/or suggest alternatives to previous arrangements.
 </li>
 <li>
 Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Ensures hourly employees understand expectations and parameters for event activities.
 
 
 </li>
 </ul>
 
 Leading Event Management Teams
 
 
 
 <ul>
 <li>
 Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
 </li>
 <li>
 Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
 </li>
 <li>
 Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
 
 
 </li>
 </ul>
 
 Supporting and Coordinating with the Sales and Marketing Function
 
 
 
 <ul>
 <li>
 Assists in the sales process and revenue forecasting for customer groups.
 </li>
 <li>
 Up-sells products and services throughout the event process.
 </li>
 <li>
 Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals and/or managers.
 </li>
 <li>
 Assists in the development and implementation of corrective action plans.
 </li>
 <li>
 Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
 </li>
 <li>
 Works with the property staff and customers to address operational challenges associated with his/her group.
 </li>
 <li>
 Performs other duties as assigned to meet business needs.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant Manager - Events

Join St. Regis Hotels & Resorts and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

St. Regis Hotels & Resorts

About Company

Executive-Human Resources

Assistant Manager - Events