Qureos Mentor

Staci Americas

<div>Basic Scope / Purpose
Staci Americas, a rapidly growing 3PL and e-commerce fulfillment company, is seeking a Regional Director of Client Success to lead client service operations across the East Coast region. This role is responsible for driving exceptional client satisfaction, optimizing service delivery, and cultivating strong client partnerships that support organizational growth. The Director will work closely with operations, account management, and commercial teams to ensure that client expectations are met and exceeded, while building scalable processes that align with Staci&rsquo;s global standards.
Key Responsibilities
Leadership &amp; Team Development<ul><li>
Lead, coach, and develop a team of Client Success Managers/Executives across regional warehouse sites.</li><li>
Foster a culture of accountability, collaboration, and continuous improvement within the Client Success team.</li><li>
Partner with HR to ensure professional development, training, and succession planning for the department.</li></ul>
Client Relationship Management<ul><li>
Serve as the executive point of contact for key regional accounts, ensuring proactive communication and escalation management.</li><li>
Build and strengthen long-term partnerships by understanding client business objectives and aligning Staci services to their needs.</li><li>
Collaborate with clients to develop joint growth strategies, identify new service opportunities, and support retention.</li></ul>
Operational Alignment<ul><li>
Collaborate with Operations Managers and Site Directors to ensure accurate, efficient, and timely service delivery across all fulfillment centers.</li><li>
Work with internal teams (Operations, Transportation, IT, Finance, HR) to resolve client challenges and improve service levels.</li><li>
Standardize and implement client success processes across East Coast locations to ensure consistency and scalability.</li></ul>
Data, Reporting &amp; Continuous Improvement<ul><li>
Analyze client KPIs (OTIF, SLA adherence, inventory accuracy, order cycle times) and prepare regular reporting for senior leadership.</li><li>
Monitor client feedback and service trends to identify opportunities for process improvements and risk mitigation.</li><li>
Partner with Finance and Operations to monitor profitability, cost-to-serve, and contract compliance.</li></ul>
Tools &amp; Technology<ul><li>
Implement and manage customer success platforms, dashboards, and tools to streamline account visibility and reporting.</li><li>
Support digital transformation initiatives to enhance client communication, order transparency, and overall service experience.</li></ul>
Qualifications<ul><li>
7+ years of progressive experience in client success, account management, or operations management, preferably within 3PL, logistics, or e-commerce fulfillment.</li><li>
Strong leadership skills with proven experience managing cross-functional teams across multiple sites.</li><li>
Excellent relationship management, negotiation, and communication skills (written and verbal).</li><li>
Analytical mindset with the ability to interpret client and operational data to drive decision-making.</li><li>
Track record of improving client satisfaction and retention while supporting revenue growth.</li><li>
Ability to thrive in a fast-paced, high-volume logistics environment.</li><li>
Bachelor&rsquo;s degree in business, Supply Chain, or related field.</li></ul>
Work Environment<ul><li>
This role requires travel across regional warehouse facilities and occasional visits to client locations.</li><li>
Typical work environment includes both professional office settings and active warehouse operations.</li></ul>
Physical Demands<ul><li>
Must be able to sit, stand, and walk for extended periods.</li><li>
Regular use of computers, phone, and warehouse visits and walking in high-volume areas.</li></ul>
EEO Policy: Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</div>

Regional Director of Client Success_ REMOTE

<div>Staci is Hiring! 
Why Join Staci ?
Staci Fulfillment is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren&rsquo;t afraid to roll up their sleeves &ndash; in fact, people who are passionate about the work. If you're that kind of leader &ndash; we invite you to apply and join us!
We are looking for a Warehouse Operations Supervisor to be based at our San Bernardino reporting to the Operation Manager. The salary is $70,000 - $75,000. 
Job Summary:
Staci is looking for an experienced Warehouse Operations Supervisor to manage and oversee all shift warehouse activities, ensure efficient processes, and maximize warehouse productivity for the site.<div>
Job Duties:</div><ul><li>
Help to determine space requirements and ensure that inventory is put away, relocated, and stored accurately.</li><li>
Manage the daily work schedules of fulfillment associates to ensure a smooth and productive operation.</li><li>
Responsible for the proper operation and maintenance of equipment, as well as ensuring there is a safe, clean working environment.</li><li>
Plan and coordinate staffing to meet daily order fulfillment and shipping needs.</li><li>
Train on the safe operation of equipment and the maintenance of material handling equipment</li><li>
 Motivate, evaluate, and coach warehouse staff.</li>
Manage Shipping/Receiving Clerk and Account Leads. 
<li>
</li><li>
Knowledge, Skills, Abilities:</li></ul><div>
Knowledge Of:</div><ul><li>
Warehousing practices and procedures including receiving and shipping methods, supervision, and accountability</li><li>
Principles and practices of leadership and work management</li><li>
Warehouse-related SOP&rsquo;s</li><li>
Individual Account work instructions</li><li>
Warehouse processes and procedures</li></ul><div>
Skilled In:</div><ul><li>
Make recommendations to the Operations Manager on programs to improve warehouse operations.</li><li>
Interviews and recommends associate applicants for hire.</li><li>
Manage the 5S of the facility.</li><li>
Training and developing hourly associates</li><li>
Safety</li><li>
MS Office</li><li>
Organizational protocols and</li></ul>
Ability To:<ul><li>
Multi-task in a fast-paced, demanding warehouse environment</li><li>
Train and develop hourly associates</li><li>
Learn AMWARE proprietary WMS</li><li>
Understand and ensure compliance with SOP&rsquo;s, individual account work instructions and other warehouse processes and procedures</li></ul><div> 
The ideal candidate will have:</div><div></div><div> 
Three to Five (3-5) years of related experience in Warehousing, Receiving, or Inventory Control, ideally within a multi-client warehousing environment; bilingual (English/Spanish) is a plus.</div><div></div><div> 
Benefits:</div><div>
Full benefit package including Health, 401k, Dental, Vision</div><div></div> 
Our House Rules
SHOOT STRAIGHT Tell it like it is. No exceptions.
OVER-DELIVER Go above and beyond. Every day.
OWN IT Take pride in your work. Be accountable.
STAY SAFE Be vigilant. Work safely, always.
HAVE FUN Enjoy the ride. 
Staci provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, pregnancy, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, Staci complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
All newly hired employees are subject to the E-Verify Verification Program.</div>

Operations Supervisor_ Bilingual is a PLUS!

Join Staci Americas and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Staci Americas

About Company

Regional Director of Client Success_ REMOTE

Operations Supervisor_ Bilingual is a PLUS!