Qureos Mentor

Stamford Health

<div>The Contact Center Agent will provide centralized answering services to schedule medical appointments and/or procedures within the Stamford Health system. This position will act as the first &ldquo;welcome&rdquo; to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also perform duties including, but not limited to fielding patient inquires, concerns, and requests.
The Contact Center Agent will instill loyalty by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and inquiries and follow established protocols to schedule patient medical appointments and/or procedures within the Stamford Health system. He/she will ensure that patients&rsquo; needs are met and promote the optimum Patient Experience.
Schedule: Fully onsite in Chelsea Piers Stamford, CT Monday-Friday 8:00 am - 4:30 pm<div>
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: 
<ul><li>Competitive salary</li><li>Comprehensive, low-cost health insurance plans available day one</li><li>Wellness programs</li><li>Paid Time Off accruals</li><li>Tax deferred annuity and (403b) pension plan</li><li>Tuition reimbursement</li><li>Free on-site parking and train station shuttle</li><li>Childcare partnership with Children&rsquo;s Learning Center</li></ul></div>
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:<ul><li>
Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Stamford Health system in accordance with established Stamford Health guidelines.</li><li>
Utilize physician protocols to schedule appointments and/or procedures and meet established Contact Center performance goals.</li><li>
Utilize Stamford Health&rsquo;s Healthcare systems, Contact Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.</li><li>
Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.</li><li>
During all customer interactions, display characteristics of inquiry, empathy, courtesy, and respect.</li><li>
Proactively read emails daily and keep up to date on all communications.</li></ul> 
QUALIFICATIONS/REQUIREMENTS:
Education and Experience<ul><li>
A High School diploma or an equivalent is required.</li><li>
1 to 2 years Call Center/Customer Service experience preferably within a Healthcare setting.</li><li>
Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred.</li></ul>
Competencies and Qualities<ul><li>
Must be self-directed, able to multitask and deal effectively with constructive criticism.</li><li>
Must be able to accept ownership for effectively solving customers&rsquo; issues, complaints, inquiries; keeping patient satisfaction and quality assurance at the core of every decision and behavior.</li><li>
Must be able to type accurately (40 WPM), sit for prolonged periods of time and able to wear a headset.</li><li>
Must be able to work in a very structured, fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients.</li><li>
Must be computer/PC literate and facile in navigating among different applications/systems and websites.</li><li>
Must have solid verbal communication skills and interpersonal skills - comfortable interactions with customers on phone (and via other channels); ability to listen, maintain rapport, show empathy, and use proper telephone etiquette; good grammar, articulation, and speech clarity.</li></ul></div>

Contact Center Agent, Physiatry - Stamford Full-time

<div><div>As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: 
<ul><li>Competitive salary</li><li>Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one</li><li>Wellness programs</li><li>Paid Time Off accruals</li><li>Tax deferred annuity and (403b) pension plan</li><li>Tuition reimbursement</li><li>Free on-site parking and train station shuttle</li><li>Childcare partnership with Children&rsquo;s Learning Center</li></ul></div> 
Regular Part Time<div> 
Responsibilities:
 
Under the direction of the Nurse Manager, the Unit Coordinator provides administrative support on unit. Serves as a central contact for telephone calls and distribution point for paperwork and test results. 
<ul><li>Greets individuals coming to the unit, provides directions and information and responds to needs and requests.</li><li>Maintains patient confidentiality (HIPPA) at all times and abides by organizational standards.</li><li>Prepares, compiles and maintains the patient&rsquo;s medical record on the nursing unit, including transcription of physicians&rsquo; orders and processing of ordered tests and procedures, from admission through discharge, utilizing current I.S. system.</li><li>Manages the unit&rsquo;s communication systems (phones, Vocera&rsquo;s, patient throughput via Tele-tracking system, RTLS tags, Responder, patient call bells, fax, etc.), to facilitate communication between members of the health care team and their clients.</li><li>Responds to the patient call system, contacts nursing personnel as appropriate and</li><li>follows through with meeting patient needs.</li><li>Participates in performance and support improvement and risk management</li><li>activities.</li><li>Orders and maintains hospital supplies and documentation for patient care and office use.</li></ul></div><div> 
Qualifications:
 
<ul><li>High school graduate or equivalent.</li></ul></div></div>

Unit Coordinator

<div>Part Time &ndash; 22.5 Hours Per Week.
1 Hospital Plaza, Stamford, CT 06902 
Responsibilities:
The position will helping guide and support Stamford Hospital research financial operations and indirectly impact patient care by interacting with physicians and research coordinators directly involved in patient care. It will help mitigate the compliance and financial risks associated with clinical research.
<ul><li>Develops timely and accurate Medicare Coverage Analyses</li><li>
Has access to Stamford Hospital&rsquo;s Charge Description Master (CDM) and helps to develop an up to date CDM for clinical research</li><li>
Utilizes MCA billing grid to develop budgets for all items and services provided by Stamford Hospital for clinical research projects</li><li>
Coordinates the negotiation and execution of study agreements with PIs ensures that Stamford Hospital is indemnified</li><li>
Serves as on-site liason to investigators for MCA issues and assists in SOPs to ensure SH compliance w/federal, state &amp; local laws</li><li>
Has primary responsibility for managing, implementing and monitoring compliance with the clinical trial management system</li><li>
Interfaces closely with clinical research coordinators, investigators and Pharmacy, Registration, Department Directors, Risk Management, and Compliance to help ensure that all clinical research event are captured in a timely and accurate manner</li><li>
Either obtain or prepares key research financial reports for internal distribution to departments, Investigators and research staff</li><li>
Reviews research expenditures against budgeted amounts and against revenues</li><li>
Monitors trial accounts and assists trial personnel with financial and administrative problems that arise</li><li>
At trial completion, supports Accounting personnel in their reviews of expenditures and receipts to ensure that all are accounted</li><li>
Demonstrates effective professional communication and facilitates and models open communication amongst all SH research staff</li><li>
Maintains confidentiality in all aspects of communication and Fosters professional presentation of verbal &amp; written communication</li><li>
Stays abreast of regulatory developments to ensure that Stamford Hospital policies are consistent with up to date information</li></ul>
Qualifications:<ul><li>
Associate&rsquo;s degree in life sciences or an applicable related field with three (3) years of relevant experience;</li><li>
Or five (5) years of relevant work experience. An applicable field may be business administration, accounting or research experience</li><li>
Human Research Subject Protection certification</li><li>
Knowledge of key financial regulations regarding research: FDA / OHRP / ORI / DHHS</li><li>
Highly preferred that there is understanding of Medicare billing rules and National Coverage Decisions and CMS research policy</li><li>
Experience in a healthcare or hospital setting strongly preferred</li></ul> 
As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:<ul><li>
Competitive salary</li><li>
Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one</li><li>
Wellness programs</li><li>
Paid Time Off accruals</li><li>
Tax deferred annuity and (403b) pension plan</li><li>
Tuition reimbursement</li><li>
Free on-site parking and train station shuttle</li><li>
Childcare partnership with Children&rsquo;s Learning Center</li></ul></div>

Financial Analyst

<div>Stamford Health Medical Group is seeking an energetic &amp; compassionate Endocrinology and Weight Management Nurse Practitioner or Physician Assistant to join our well-established and heavily growing Diabetes &amp; Endocrinology Team! In this 100%-based office position, the APRN or PA will closely work alongside our outpatient Metabolic Medicine and Weight Management physician to provide a broad spectrum of patient care, including evaluating &amp; educating patients, reviewing labs, managing weight check-ins, symptoms, side effects, triaging patient phone calls, &amp; overseeing medication management.
Primary Location: Stamford Health Medical Group 292 Long Ridge Road Suite 206 Stamford, CT with once weekly rotation to Greenwich office.
Work Schedule: Fulltime 40 hours per week; Monday through Friday 8a-5p; no weekends/holidays/call required
Learn more about our Diabetes &amp; Endocrinology Team: https://www.stamfordhealth.org/care-treatment/diabetes/
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:<ul><li>
Competitive salary</li><li>
Sign on bonus of $20,000</li><li>
Comprehensive, low-cost health insurance plans available day one</li><li>
Wellness programs</li><li>
Paid Time Off accruals</li><li>
Tax deferred annuity and (403b) retirement plan</li><li>
Tuition reimbursement</li><li>
Free on-site parking</li></ul></div>

Physician Assistant - Weight Management

Join Stamford Health and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Stamford Health

About Company

Contact Center Agent, Physiatry - Stamford Full-time

Unit Coordinator

Financial Analyst

Physician Assistant - Weight Management