Qureos Mentor

Standard Bots

<div>About Standard Bots
 
At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.
Role overview 
We're looking for a Technical Support Specialist who's genuinely excited about robotics and driven by the satisfaction of solving hard problems for customers. This is a customer-facing role at the intersection of hardware, software, and real-world industrial operations &mdash; which means no two days look alike. You'll be the first line of defense when customers run into trouble deploying or operating their Standard Bots robots. That means owning issues end-to-end: diagnosing the problem, guiding customers through resolution, and looping in engineering and product teams when needed. You'll also help build the systems and resources that make great support scale &mdash; knowledge base articles, troubleshooting guides, and pattern recognition that feeds product improvements. This role is ideal for someone who thrives in a fast-paced startup environment, loves digging into technical complexity, and finds real meaning in making customers successful. 
What you'll do<ul><li>
Provide technical support to customers via phone, email, video calls, and ticketing systems &mdash; diagnosing and resolving issues with Standard Bots robots</li><li>
Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation</li><li>
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution</li><li>
Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)</li><li>
Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service</li><li>
Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement</li><li>
Own ticket management processes and proactively recommend improvements where inefficiencies exist</li><li>
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction</li></ul> 
What you'll bring<ul><li>
Hold an Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field</li><li>
Have 2&ndash;4 years of experience in technical support, field service, or a related role in robotics, automation, or technology</li><li>
Have proven troubleshooting skills with mechanical, electrical, or software systems</li><li>
Bring a strong understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals</li><li>
Can explain complex technical concepts clearly to non-technical audiences &mdash; in writing and in conversation</li><li>
Approach every customer interaction with patience, empathy, and a genuine desire to help</li><li>
Are highly organized and able to manage multiple open support tickets simultaneously without dropping the ball</li><li>
Are self-motivated and resourceful &mdash; you find ways to learn what you don't know rather than waiting to be taught</li><li>
Are comfortable with ambiguity and can adapt quickly in a startup environment where priorities shift</li><li>
Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events Bonus points if you:</li><li>
Have experience with collaborative robots (cobots) or industrial robot programming</li><li>
Are familiar with machine vision, sensors, or end effectors</li><li>
Have a working understanding of networking, protocols, and device connectivity</li></ul> 
Nice to have
Know your way around Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems 
 
Compensation and Benefits:
The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.</div>

Technical Support Specialist

<div>
 
 About Standard Bots
 
 
 
 Standard Bots is a New York-based robotics company building AI-powered six-axis robot arms designed and manufactured in the United States. Founded to make industrial automation more accessible and affordable, Standard Bots takes a vertically integrated approach &mdash; developing its own hardware, software, vision system, and electronics &mdash; so manufacturers of all sizes can deploy robots without specialized expertise or coding skills. Standard Bots' robots are trusted by organizations ranging from independent machine shops to NASA and Lockheed Martin. Standard Bots is the largest U.S. industrial robotics company by robots shipped and one of the fastest-growing in the industry.
 
 
 
 📍 Location
 
 
 
 This role is onsite 5 days/week onsite in our
 
 South East PA
 
 shop
 
 
 
 Role Overview
 
 
 
 As Procurement and Warehouse Specialist at Standard Bots, you are the operational backbone that keeps our supply chain moving and our warehouse running smoothly for the implementation team. You will manage purchase orders from initial quote through final delivery, maintain BOM accuracy across projects, run shipping and receiving operations, and build the vendor relationships that support our systems. You thrive in a fast-moving environment where priorities shift quickly and accuracy matters. You understand that a missing part can stop a system build, and a late shipment can delay a customer installation. You are organized, proactive, and comfortable owning cross-functional processes that touch engineering, finance, and the shop floor.
 
 
 
 What You'll Do
 
 
 
 
 Order Placement
 
 
 
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 Issue purchase orders for mechanical components, electrical hardware, consumables, and packaging materials based on engineering demand and inventory levels
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 Track open POs from submission through delivery; follow up with vendors on lead times, delays, and discrepancies
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 Coordinate urgent and expedited orders to support schedules and customer delivery commitments
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 Reconcile invoices against purchase orders and receipts; flag pricing or quantity discrepancies for resolution
 
 
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 Bills of Materials Management
 
 
 
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 Maintain accurate and up-to-date bills of materials for active projects
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 Collaborate with engineering to incorporate ECOs (engineering change orders) and design revisions into BOMs in a timely manner
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 Audit BOM data for completeness, part number accuracy, and alignment with physical inventory
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 Identify long-lead and sole-source components; develop mitigation strategies to protect production schedules
 
 
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 Quoting
 
 
 
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 Solicit and compare quotes from multiple suppliers for standard and custom parts; apply sound judgment to balance cost, lead time, and quality
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 Maintain a quote log and cost database to support spend analysis and budgeting conversations with leadership
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 Negotiate pricing, minimum order quantities, and payment terms with suppliers to achieve the best total value
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 Support engineering with make-versus-buy analysis and alternate sourcing options for custom fabricated components
 
 
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 </ul>
 
 Shipping &amp; Receiving
 
 
 
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 Manage inbound receiving: inspect deliveries for accuracy and damage, log receipts against open POs, and route materials to appropriate locations
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 Coordinate outbound shipments of robot systems and components to customer sites; prepare bills of lading and packing lists as required
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 Manage carrier relationships and select appropriate freight modes (parcel, LTL, FTL) based on cost, urgency, and shipment size
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 Maintain inventory accuracy through regular cycle counts, proper labeling, and organized bin locations throughout the warehouse
 
 
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 </ul>
 
 Vendor Intake &amp; Management
 
 
 
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 Onboard new vendors: collect qualification documentation, establish terms and payment profiles, and integrate suppliers into our procurement workflow
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 Evaluate supplier performance on quality, on-time delivery, and responsiveness; escalate or replace underperforming vendors as needed
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 Identify and cultivate secondary and backup suppliers for critical components to reduce single-source risk
 
 
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 </ul>
 
 What You'll Bring
 
 
 
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 2&ndash;5 years of hands-on experience in procurement, purchasing, or supply chain within a manufacturing or hardware environment
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 Demonstrated experience managing purchase orders, vendor communications, and inventory records in a physical warehouse setting
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 Prior experience working from engineering BOMs or technical part lists to generate purchasing requirements
 
 
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 </ul>
 
 Technical Skills
 
 
 
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 Proficiency with ERP or procurement platforms (e.g., NetSuite, QuickBooks, Fishbowl, or similar); comfortable learning new software systems
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 Strong Excel or Google Sheets skills for BOM tracking, spend analysis, and inventory management
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 Ability to read engineering part drawings and interpret BOM structures, including assemblies and sub-assemblies
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 Familiarity with freight documentation: bills of lading, packing slips, certificates of conformance, and customs forms
 
 
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 </ul>
 
 Soft Skills &amp; Mindset
 
 
 
 <ul>
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 Highly organized and detail-oriented: you keep records accurate, flag discrepancies early, and follow through on open items
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 Self-directed and proactive: you anticipate shortages, identify process gaps, and act before issues become problems
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 Clear communicator: you keep engineering, finance, and operations in the loop without being asked, and escalate with context
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 Comfortable in a fast-growing startup: you adapt quickly, wear multiple hats, and help define processes as the company scales
 
 
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 </ul>
 
 Nice to have
 
 
 
 <ul>
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 Experience in robotics, automation, or advanced manufacturing supply chains
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 Forklift certification or experience operating warehouse equipment
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 Familiarity with Incoterms and basic international freight processes
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 Experience with lean inventory practices, Kanban systems, or demand-driven replenishment
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 Background sourcing electronic components, custom machined parts, or PCBs
 
 
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 </ul>
 
 Compensation And Benefits
 
 
 
 The salary range for this role is $60,000 to $100,000. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
 
 
</div>

Procurement and Warehouse Specialist

Join Standard Bots and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Standard Bots

About Company

Technical Support Specialist

Procurement and Warehouse Specialist