Urwah Admin

Standard Chartered

<div>
 
 Job Summary
 
 
 
 Act as a service partner, work together with Relationsship Managers, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
 </li>
 <li>
 Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
 </li>
 <li>
 Provide quality support and advice to Relationship Managers (RM&rsquo;s) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters, including the origination of documentation for customers where required
 </li>
 <li>
 To deliver excellent service and advice to our Corporate (Corporate &amp; Institutional Banking) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues
 </li>
 <li>
 Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
 </li>
 <li>
 Perform all relevant onboarding processes
 </li>
 <li>
 Creation of Customer Due Diligence (CDD) for New Clients &amp; Review of CDD for Existing Clients and perform regulatory onboarding activities
 </li>
 <li>
 Drive GIC and network onboarding processes
 </li>
 <li>
 Conduct checks on CDD as applicable
 </li>
 <li>
 Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
 </li>
 <li>
 Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work
 </li>
 <li>
 Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
 </li>
 <li>
 Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
 </li>
 <li>
 Deliver excellent service and advice to our Corporate (Corporate &amp; Institutional Banking), clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues
 </li>
 <li>
 Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, various internal operations unit&rsquo;s setups relevant to channels activation
 </li>
 <li>
 Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
 </li>
 <li>
 Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
 </li>
 <li>
 Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
 </li>
 <li>
 Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
 </li>
 <li>
 Report any deviation (if any) to appropriate authorities and obtain proper dispensations
 </li>
 <li>
 Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
 </li>
 <li>
 Ensure strong due diligence on document safekeeping and data confidentiality
 </li>
 <li>
 Ensure correctness of documentation prior to any dispensation from the Bank
 </li>
 <li>
 Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
 </li>
 <li>
 Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Specialist, Client Delivery

<div>
 
 Job Summary
 
 
 
 Join Standard Chartered as a Premier Service Associate within our Cash Management Operations team based in Doha, Qatar. In this key role, you will be dedicated to delivering outstanding client service and support to our esteemed Corporate and Institutional Banking clients.
 
 
 Your focus will be on managing post-transaction enquiries, resolving service-related issues, and ensuring a seamless client experience aligned with our high service standards.
 
 
 You will serve as a vital liaison, collaborating closely with Relationship Managers, Product and Sales teams, Operations, and other internal stakeholders, to address client challenges and leverage opportunities to enhance service delivery. This role requires cultivating strong, lasting relationships with 'premier' client portfolios, supporting the assigned Client Service Manager, and contributing to service recovery processes through diligent complaint management.
 
 
 This role demands a solution-oriented mindset, excellent interpersonal skills, and the ability to navigate the banking environment with confidence and professionalism.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate end-to-end processes managed by the Cash Service Team, ensuring accuracy, timeliness, and compliance across all client service operations.
 </li>
 <li>
 Maintain comprehensive and detailed documentation of client interactions, internal communications, and setups.
 </li>
 <li>
 Identify and escalate compliance risks proactively, ensuring strict adherence to internal controls, bank policies, product guidelines, and regulatory requirements.
 </li>
 <li>
 Support digital platform management by facilitating client onboarding.
 </li>
 <li>
 Deliver high-quality training and guidance to Corporate and Investment Banking clients on channel functionalities, self-help tools, and reporting features to empower self-sufficiency and reduce inquiry volumes.
 </li>
 <li>
 Assist in organizing and participating in service reviews with Relationship Managers and clients to monitor performance, gather actionable feedback, and introduce enhancements to service quality and delivery.
 </li>
 <li>
 Utilize client feedback and business metrics to identify opportunities for cross-selling and up-selling, enhancing product utilization and overall client satisfaction.
 </li>
 <li>
 Champion a culture of teamwork, inclusivity, and continuous improvement, encouraging open communication and collaboration within the team and across business units.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Experience within banking or a client service-oriented environment, demonstrating a strong track record of delivering quality service.
 </li>
 <li>
 Excellent attention to detail with a hands-on approach to managing tasks from inception to completion, ensuring ownership and accountability.
 </li>
 <li>
 Proven ability to deliver results aligned with business objectives, maintaining focus, optimism, and resilience in a fast-paced setting.
 </li>
 <li>
 Exceptional communication skills, with the ability to influence, negotiate, and manage relationships effectively across internal teams and external clients.
 </li>
 <li>
 Strong stakeholder management skills, capable of building and sustaining constructive partnerships with peers and business partners.
 </li>
 <li>
 Comfortable engaging in direct client interactions, with demonstrated competence in addressing client needs and delivering tailored solutions.
 </li>
 <li>
 Capability to navigate complex organisational structures confidently, ensuring timely and efficient delivery of client requests.
 </li>
 <li>
 Ability to present ideas clearly and persuasively in group discussions, fostering collaboration and shared understanding.
 </li>
 <li>
 Strong analytical and problem-solving skills combined with effective time management to handle competing priorities.
 </li>
 <li>
 Customer-focused mindset dedicated to enhancing the client experience and driving satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent from a recognised university or institution.
 </li>
 <li>
 Proficiency in English is a requirement; knowledge of Arabic is highly desirable to support effective communication in the regional context.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Premier Service Associate - Cash Management Ops (Qatari National)

<div>
 
 Job Summary
 
 
 
 This role is responsible for achieving sales targets and managing the Small and Medium Enterprise (SME) business working capital efficiently. The position requires maintaining high standards of customer service and compliance. The ideal candidate should have experience in Corporate/Commercial Banking with a strong knowledge of Trade and Working Capital products.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Achieve the sales targets set by the Team Leader.
 </li>
 <li>
 Solicit new SME customers in line with the bank&rsquo;s sales policy, strategy, and targets.
 </li>
 <li>
 Visit existing SME Banking Customers to deepen relationships and identify new business opportunities.
 </li>
 <li>
 Ensure strict adherence to Account Opening procedures as per policies and guidelines.
 </li>
 <li>
 Conduct thorough Credit Risk Assessments for SME Trade and Working Capital Clients.
 </li>
 <li>
 Prepare comprehensive Business Credit Applications for SME clients.
 </li>
 <li>
 Manage the SME credit portfolio efficiently, ensuring zero expired facilities.
 </li>
 <li>
 Promote the highest level of customer service and responsiveness to SME Banking Customers.
 </li>
 <li>
 Assess the needs and problems of existing SME customers, providing intelligent solutions to their queries and concerns.
 </li>
 <li>
 Monitor SME customer fund movements, identifying and addressing cases where customers fall below criteria levels.
 </li>
 <li>
 Follow sales management and credit processes regularly, submitting required reports to management in a timely manner.
 </li>
 <li>
 Maintain close coordination with Client Management and Operations staff to provide prompt and excellent service to SME customers.
 </li>
 <li>
 Ensure adherence to know-your-customer (KYC) requirements, supported by proper documentation.
 </li>
 <li>
 Monitor and respond to AML reports daily, weekly, and monthly, highlighting any suspicious activities.
 </li>
 <li>
 Ensure timely closure of Suspicious Transaction Reports (STRs) and compliance with AML guidelines to prevent issues in audits.
 </li>
 <li>
 Properly and timely dispose of exceptions from MLP reports.
 </li>
 <li>
 Ensure the branch premises maintain the highest standards of hygiene, cleanliness, and comfort.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Corporate/ Commercial Banking with strong knowledge Trade and Working Capital products.
 </li>
 <li>
 Strong understanding of credit risk assessment and business credit application processes for SMEs.
 </li>
 <li>
 Excellent customer service and relationship management skills, specifically with SME clients.
 </li>
 <li>
 Ability to monitor and manage SME customer fund movements effectively.
 </li>
 <li>
 Proficiency in compliance and AML guidelines.
 </li>
 <li>
 Strong coordination and communication skills with internal teams.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Relationship Manager - Small and Medium Enterprise Banking

<div>
 
 Job Summary
 
 
 
 The
 
 Auditor &ndash; Shari&rsquo;ah
 
 plays a crucial role in supporting the Shari&rsquo;ah Head of Audit in the UAE by independently evaluating the effectiveness and design of controls that mitigate Shari&rsquo;ah risks, ensuring that all Islamic Banking activities comply strictly with Shari&rsquo;ah principles. This role sits within the UAE Internal Shari&rsquo;ah Audit Department (ISAD), which forms part of Standard Chartered Bank&rsquo;s Group Internal Audit &amp; Investigations (GIAI) function and operates with the independence required of an effective third line of defence.
 
 
 The successful candidate will contribute directly to the robust Shari&rsquo;ah governance and risk management framework of SCB&rsquo;s Islamic Banking business in the UAE, working to uphold regulatory compliance standards and foster continuous improvement in oversight mechanisms. This dynamic role requires a careful balance of technical expertise, analytical thinking and effective communication, to ensure that Shari&rsquo;ah audit processes are both thorough and impactful.
 
 
 This position offers a unique opportunity to engage with a diverse portfolio of Islamic financial products and participate in a forward-looking team dedicated to maintaining the highest standards of Shari&rsquo;ah compliance and governance within a globally recognised banking institution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Conduct Shari&rsquo;ah audit assignments as a key team member, assisting with planning, execution, and reporting phases to assess key Shari&rsquo;ah control mechanisms within the UAE Islamic Banking business.
 </li>
 <li>
 Prepare and review audit documentation including audit planning documentation, control testing results, and findings, ensuring clarity and comprehensiveness.
 </li>
 <li>
 Identify and assess Shari&rsquo;ah compliance risks including drafting precise audit issues and collaborating closely with management to develop and obtain effective action plans to mitigate identified risks.
 </li>
 <li>
 Manage professional relationships with auditee management and Islamic Banking stakeholders to foster constructive dialogue and facilitate timely issue resolution.
 </li>
 <li>
 Monitor ongoing compliance matters, such as raising non-audit observations to promote swift remediation of control gaps and enhance the overall control environment.
 </li>
 <li>
 Contribute to department-wide initiatives including annual risk assessments, audit planning, and delivering internal training on Shari&rsquo;ah audit methodologies and best practices.
 </li>
 <li>
 Track progress and validate closure of management action plans related to audit findings to maintain accountability and ensure sustainable improvements.
 </li>
 <li>
 Support the Shari&rsquo;ah Head of Audit at formal committees and meetings such as the Internal Shari&rsquo;ah Supervision Committee (ISSC) and Islamic Banking Risk Committee, effectively communicating audit insights.
 </li>
 <li>
 Provide expertise to other GIAI audit teams when required, sharing specialist knowledge of Shari&rsquo;ah products to enhance audit quality across the organisation.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Comprehensive knowledge of Shari&rsquo;ah principles including an understanding of their application in the UAE Islamic Banking market.
 </li>
 <li>
 Exceptional communication skills both written and verbal, enabling clear articulation of audit findings, control requirements, and risk implications to a diverse range of stakeholders.
 </li>
 <li>
 Confidence and professionalism to raise and escalate concerns in a timely, constructive manner, fostering a culture of transparency and integrity.
 </li>
 <li>
 Strong analytical and investigative skills capable of working independently with minimal supervision while applying sound professional judgment and discretion in sensitive situations.
 </li>
 <li>
 Ability to build effective relationships within a global team setting, facilitating collaboration and knowledge sharing across functions and geographies.
 </li>
 <li>
 Proactive mindset with attention to detail and the aptitude to manage multiple priorities effectively within defined timelines and resource constraints.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A minimum of three years&rsquo; direct experience in auditing and/or assurance.
 </li>
 <li>
 A recognised university degree specialising in Shari&rsquo;ah studies, providing a solid theoretical foundation for the role.
 </li>
 <li>
 Professional certification such as the AAOIFI Certified Shari&rsquo;ah Auditor and Accountant (CSAA) or an equivalent credential demonstrating proficiency in Shari&rsquo;ah audit standards.
 </li>
 <li>
 Fluency in English, with a reasonable command of Arabic, to facilitate effective communication and comprehension of regulatory requirements.
 </li>
 <li>
 Understanding of the UAE Islamic Banking regulatory landscape.
 </li>
 <li>
 Proven ability to build collaborative working relationships with internal and external stakeholders, including regulators and senior management.
 </li>
 <li>
 Strong communication skills, both in writing and verbally, with confidence in presenting and discussing audit issues professionally.
 </li>
 <li>
 Self-motivated and disciplined, capable of independently managing workloads and timelines without constant supervision.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 At
 
 Standard Chartered
 
 , we operate as a global bank with a rich heritage spanning over 170 years, combining agility with scale to create meaningful impact. Our commitment is to drive commerce and prosperity through embracing our unique diversity and fostering inclusive, purpose-driven teamwork.
 
 
 We champion a culture that encourages challenging the status quo and seizing opportunities to innovate and improve continuously. Working here means being part of an organisation that values doing the right thing, never settling for less, and thriving better together&mdash;where every voice and perspective is respected.
 
 
 Joining our team means you will thrive in an environment where your distinct talents are celebrated and nurtured, with countless opportunities for learning, development, and making a lasting difference in the financial services industry and the communities we serve.
 
 
 
 What We Offer
 
 
 
 
 We are dedicated to supporting the holistic wellbeing and career development of our colleagues through:
 
 
 
 <ul>
 <li>
 Competitive remuneration packages aligned with our Fair Pay Charter, ensuring equitable and fair compensation.
 </li>
 <li>
 Comprehensive benefits including core banking provisions for retirement planning, medical and life insurance, supplemented by flexible and voluntary options tailored to individual needs.
 </li>
 <li>
 Generous leave policies encompassing annual leave, parental leave (including up to 20 weeks maternity), sabbaticals, and volunteering leave, together with recognised public holidays, amounting to at least 30 days annually.
 </li>
 <li>
 Flexible working arrangements designed to support work-life balance, enabling collaborative work both remotely and on-site as appropriate.
 </li>
 <li>
 Robust wellbeing resources featuring access to digital platforms such as Unmind, mental health first-aiders, resilience training, employee assistance programmes, and self-help toolkits to encourage mental and physical health.
 </li>
 <li>
 A vibrant learning culture providing continuous professional development opportunities, reskilling, and upskilling through various physical, virtual, and digital training formats.
 </li>
 <li>
 An inclusive workplace ethos fostering diversity, equity, and inclusion that empowers all colleagues to bring their authentic selves to work and fulfil their potential fully.
 </li>
 </ul>
</div>

Auditor - Shariah (UAE Nationals Only)

<div>
 
 About Us
 
 
 
 Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation &ndash; embracing agile and new ways of working together, which helps us to truly &lsquo;think client&rsquo; and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
 
 
 We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.
 
 
 
 If you&rsquo;re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.
 
 
 
 
 About Wealth And Retail Banking
 
 
 
 Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world&rsquo;s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.
 
 
 
 About The Job
 
 
 
 To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.
 </li>
 <li>
 Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targets, transactions.
 </li>
 <li>
 Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.
 </li>
 <li>
 Creation of sales call plans to acquire large prospective customers through referrals.
 </li>
 <li>
 Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
 </li>
 <li>
 Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.
 </li>
 <li>
 Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.
 </li>
 <li>
 Ensure KYC/AML updates, proper zero error documentation.
 </li>
 <li>
 To be able to detect any suspicious transactions, Money laundering, forgeries etc.
 </li>
 <li>
 Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.
 
 
 </li>
 </ul>
 Our Ideal Candidate
 
 
 <ul>
 <li>
 Experienced Sales and Relationship Manager with background in handling all Banking &amp; Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.
 </li>
 <li>
 Networking ability to manage interdepartmental deliverables.
 </li>
 <li>
 Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
 </li>
 <li>
 Good understanding of the business environment in Bahrain preferably with direct contacts with the local HNI community.
 </li>
 <li>
 Adapting to multi-cultural environment.
 </li>
 <li>
 In-depth knowledge of capital markets and financial planning
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Relationship Management
 </li>
 <li>
 Market Knowledge
 </li>
 <li>
 Addressing Customer Needs
 </li>
 <li>
 Effective Communications
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Associate Director - Affluent

<div>
 
 Job Description
 
 
 
 
 Job Summary
 
 
 
 The
 
 Auditor &ndash; Shari&rsquo;ah
 
 plays a crucial role in supporting the Shari&rsquo;ah Head of Audit in the UAE by independently evaluating the effectiveness and design of controls that mitigate Shari&rsquo;ah risks, ensuring that all Islamic Banking activities comply strictly with Shari&rsquo;ah principles. This role sits within the UAE Internal Shari&rsquo;ah Audit Department (ISAD), which forms part of Standard Chartered Bank&rsquo;s Group Internal Audit &amp; Investigations (GIAI) function and operates with the independence required of an effective third line of defence.
 
 
 The successful candidate will contribute directly to the robust Shari&rsquo;ah governance and risk management framework of SCB&rsquo;s Islamic Banking business in the UAE, working to uphold regulatory compliance standards and foster continuous improvement in oversight mechanisms. This dynamic role requires a careful balance of technical expertise, analytical thinking and effective communication, to ensure that Shari&rsquo;ah audit processes are both thorough and impactful.
 
 
 This position offers a unique opportunity to engage with a diverse portfolio of Islamic financial products and participate in a forward-looking team dedicated to maintaining the highest standards of Shari&rsquo;ah compliance and governance within a globally recognised banking institution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 
 Conduct Shari&rsquo;ah audit assignments
 
 as a key team member, assisting with planning, execution, and reporting phases to assess key Shari&rsquo;ah control mechanisms within the UAE Islamic Banking business.
 </li>
 <li>
 
 Prepare and review audit documentation
 
 including audit planning documentation, control testing results, and findings, ensuring clarity and comprehensiveness.
 </li>
 <li>
 
 Identify and assess Shari&rsquo;ah compliance risks
 
 including drafting precise audit issues and collaborating closely with management to develop and obtain effective action plans to mitigate identified risks.
 </li>
 <li>
 
 Manage professional relationships
 
 with auditee management and Islamic Banking stakeholders to foster constructive dialogue and facilitate timely issue resolution.
 </li>
 <li>
 
 Monitor ongoing compliance matters
 
 , such as raising non-audit observations to promote swift remediation of control gaps and enhance the overall control environment.
 </li>
 <li>
 
 Contribute to department-wide initiatives
 
 including annual risk assessments, audit planning, and delivering internal training on Shari&rsquo;ah audit methodologies and best practices.
 </li>
 <li>
 
 Track progress and validate closure
 
 of management action plans related to audit findings to maintain accountability and ensure sustainable improvements.
 </li>
 <li>
 
 Support the Shari&rsquo;ah Head of Audit
 
 at formal committees and meetings such as the Internal Shari&rsquo;ah Supervision Committee (ISSC) and Islamic Banking Risk Committee, effectively communicating audit insights.
 </li>
 <li>
 
 Provide expertise to other GIAI audit teams
 
 when required, sharing specialist knowledge of Shari&rsquo;ah products to enhance audit quality across the organisation.
 
 
 </li>
 </ul>
 
 Skills and Experience
 
 
 
 <ul>
 <li>
 
 Comprehensive knowledge of Shari&rsquo;ah principles
 
 including an understanding of their application in the UAE Islamic Banking market.
 </li>
 <li>
 
 Exceptional communication skills
 
 both written and verbal, enabling clear articulation of audit findings, control requirements, and risk implications to a diverse range of stakeholders.
 </li>
 <li>
 
 Confidence and professionalism
 
 to raise and escalate concerns in a timely, constructive manner, fostering a culture of transparency and integrity.
 </li>
 <li>
 
 Strong analytical and investigative skills
 
 capable of working independently with minimal supervision while applying sound professional judgment and discretion in sensitive situations.
 </li>
 <li>
 
 Ability to build effective relationships
 
 within a global team setting, facilitating collaboration and knowledge sharing across functions and geographies.
 </li>
 <li>
 
 Proactive mindset
 
 with attention to detail and the aptitude to manage multiple priorities effectively within defined timelines and resource constraints.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A minimum of three years&rsquo; direct experience in auditing and/or assurance.
 </li>
 <li>
 A recognised university degree specialising in Shari&rsquo;ah studies, providing a solid theoretical foundation for the role.
 </li>
 <li>
 Professional certification such as the AAOIFI Certified Shari&rsquo;ah Auditor and Accountant (CSAA) or an equivalent credential demonstrating proficiency in Shari&rsquo;ah audit standards.
 </li>
 <li>
 Fluency in English, with a reasonable command of Arabic, to facilitate effective communication and comprehension of regulatory requirements.
 </li>
 <li>
 Understanding of the UAE Islamic Banking regulatory landscape.
 </li>
 <li>
 Proven ability to build collaborative working relationships with internal and external stakeholders, including regulators and senior management.
 </li>
 <li>
 Strong communication skills, both in writing and verbally, with confidence in presenting and discussing audit issues professionally.
 </li>
 <li>
 Self-motivated and disciplined, capable of independently managing workloads and timelines without constant supervision.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 At
 
 Standard Chartered
 
 , we operate as a global bank with a rich heritage spanning over 170 years, combining agility with scale to create meaningful impact. Our commitment is to drive commerce and prosperity through embracing our unique diversity and fostering inclusive, purpose-driven teamwork.
 
 
 We champion a culture that encourages challenging the status quo and seizing opportunities to innovate and improve continuously. Working here means being part of an organisation that values doing the right thing, never settling for less, and thriving better together&mdash;where every voice and perspective is respected.
 
 
 Joining our team means you will thrive in an environment where your distinct talents are celebrated and nurtured, with countless opportunities for learning, development, and making a lasting difference in the financial services industry and the communities we serve.
 
 
 
 What we offer
 
 
 
 
 We are dedicated to supporting the holistic wellbeing and career development of our colleagues through:
 
 
 
 <ul>
 <li>
 Competitive remuneration packages aligned with our Fair Pay Charter, ensuring equitable and fair compensation.
 </li>
 <li>
 Comprehensive benefits including core banking provisions for retirement planning, medical and life insurance, supplemented by flexible and voluntary options tailored to individual needs.
 </li>
 <li>
 Generous leave policies encompassing annual leave, parental leave (including up to 20 weeks maternity), sabbaticals, and volunteering leave, together with recognised public holidays, amounting to at least 30 days annually.
 </li>
 <li>
 Flexible working arrangements designed to support work-life balance, enabling collaborative work both remotely and on-site as appropriate.
 </li>
 <li>
 Robust wellbeing resources featuring access to digital platforms such as Unmind, mental health first-aiders, resilience training, employee assistance programmes, and self-help toolkits to encourage mental and physical health.
 </li>
 <li>
 A vibrant learning culture providing continuous professional development opportunities, reskilling, and upskilling through various physical, virtual, and digital training formats.
 </li>
 <li>
 An inclusive workplace ethos fostering diversity, equity, and inclusion that empowers all colleagues to bring their authentic selves to work and fulfil their potential fully.
 
 
 </li>
 </ul>
 
 Profile Description
 
 
 
 Standard Chartered Bank
</div>

<div>
 
 Job Summary
 
 
 
 This role will be responsible for managing service and sales operations, including client engagement, portfolio and revenue growth, service excellence, and operational compliance. The ideal candidate will focus on building strong client relationships, driving business growth, and ensuring high standards of service and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Acquire New to Bank Priority Qualified Clients
 </li>
 <li>
 Provide service to the clients from the assigned portfolio such as dormancy removal, service requests etc
 </li>
 <li>
 Cross-sell products to the clients post clients need identification
 </li>
 <li>
 Increase Wealth Management Penetration in the assigned portfolio by adding New to Wealth Clients
 </li>
 <li>
 Migrate clients to digital channels for regular banking transactions
 </li>
 <li>
 Consume and convert the assigned leads
 </li>
 <li>
 Maintain Client Contact as per prescribed contact guidelines
 </li>
 <li>
 Implement Client Journey interventions for Priority
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Strong negotiation and persuasion abilities
 </li>
 <li>
 Problem-solving capabilities
 </li>
 <li>
 Operational excellence and compliance
 
 
 </li>
 </ul>
 
 Key Stakeholders
 
 
 
 Branch Operations, Centralized Operations, Segments, Products, Client Experience, HR, Client Acquisition, Client Care Centre
 
 
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Branch Sales & Service Executive

Join Standard Chartered and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Standard Chartered

About Company

Specialist, Client Delivery

Premier Service Associate - Cash Management Ops (Qatari National)

Relationship Manager - Small and Medium Enterprise Banking

Auditor - Shariah (UAE Nationals Only)

Associate Director - Affluent

Auditor - Shariah (UAE Nationals Only)

Branch Sales & Service Executive