Urwah Admin

Standard Chartered

<div>
 
 Job Summary
 
 
 
 This role is to assist assigned RMs to achieve financial targets by providing strong support to them and to provide excellent customer service to private banking clients. It also involves actively participating in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank&rsquo;s policies and procedures and the regulations.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy
 
 
 
 <ul>
 <li>
 To help expand the private banking business by supporting RMs whilst maintaining effective oversight of the costs, risks, and the control environment
 </li>
 <li>
 Drive profitable growth by servicing long-term relationships with HNW clients
 
 
 </li>
 </ul>
 
 Business
 
 
 
 <ul>
 <li>
 Provide professional, accurate and timely support to Relationship Managers
 </li>
 <li>
 Handling of Relationship Manager&rsquo;s Client calls and dealing with Clients in a professional manner
 </li>
 <li>
 Produce high quality correspondence to clients and resolve client enquiries
 
 
 </li>
 </ul>
 
 Processes
 
 
 
 <ul>
 <li>
 Adhere and be diligent to the Bank&rsquo;s policies and procedures and the regulations as part of the Bank&rsquo;s fight against money laundering and fraud
 </li>
 <li>
 Work with RMs to aid them in account opening and submitting documentation to the middle office
 </li>
 <li>
 Assist with the preparation of Client Due Diligence (CDD) reviews. Preparing them to be submitted a minimum of 30 days prior to the due date and follow up of issues raised as required by RM.
 </li>
 <li>
 Liaising with other SCB entities to open and manage accounts booked in other Bank Centres
 </li>
 <li>
 Proactively respond to client and RM investigations by phone, fax or e-mail
 </li>
 <li>
 To provide an accurate account of all clients contact in the Bank&rsquo;s systems&rsquo; Client Contact reports
 </li>
 <li>
 Provide assistance with booking Investment business trips
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Timely completion of credit applications
 </li>
 <li>
 Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients
 </li>
 <li>
 Promptly handle Client complaints, including resolution with service levels and accurate input onto the Complaints Database
 </li>
 <li>
 Ownership of taking Client&rsquo;s transactional requests, ensuring they are booked in the Bank&rsquo;s system, with all necessary documents and checks completed
 </li>
 <li>
 Actively keep up to date with existing and new SCB Private Bank products and attend all in house training
 
 
 </li>
 </ul>
 
 Governance
 
 
 
 <ul>
 <li>
 Act as TL delegate
 </li>
 <li>
 Work with RMs to aid them in account opening and submitting documentation to the middle office
 </li>
 <li>
 Assist with the preparation of Client Due Diligence (CDD) reviews.
 </li>
 <li>
 Timely completion of credit applications
 
 
 </li>
 </ul>
 
 Regulatory &amp; Business Conduct
 
 
 
 <ul>
 <li>
 Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.
 </li>
 <li>
 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
 </li>
 <li>
 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
 
 
 </li>
 </ul>
 
 Key stakeholders
 
 
 
 <ul>
 <li>
 External clients
 </li>
 <li>
 Relationship Managers
 </li>
 <li>
 Client Service Officers
 </li>
 <li>
 Compliance
 </li>
 <li>
 Operations
 </li>
 <li>
 Risk
 </li>
 <li>
 Client onboarding Team
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Embed Here for good and the Group&rsquo;s brand and values.
 </li>
 <li>
 Actively work with respective stakeholders to review current process gaps and address them as a team
 </li>
 <li>
 Need to actively mentor and train junior members of the CSM team
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Product and Process
 </li>
 <li>
 Risk Based Approach
 </li>
 <li>
 Market and counterparties
 </li>
 <li>
 IT and systems
 </li>
 <li>
 Laws and regulations
 </li>
 <li>
 Policies, procedures, and relevant workflows
 </li>
 <li>
 Communication and presentation
 </li>
 <li>
 Credit, Liquidity, Market Risk
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Years of Private Banking experience, preferably in a Client Service role
 </li>
 <li>
 Solid knowledge of banking practices and associated regulatory requirements
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Willingness to speak/correspond to clients on a daily basis
 </li>
 <li>
 Works well within a team of RMs and Client Service Officers
 </li>
 <li>
 Eagerness to help others within the Client Service team
 </li>
 <li>
 Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual units
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Sr. Client Service Manager

<div>
 
 Job Summary
 
 
 
 Awareness and understanding of the Group&rsquo;s business strategy and model appropriate to the relevant unit. Keep yourself updated with the Regulatory and Group policies and set internal standards and procedures for the bank in line with development of International Trade.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure to process transactions received on daily basi
 </li>
 <li>
 Efficiently checking and inputting all required data involved in trade transactions
 </li>
 <li>
 Ensure required reports are extracted properly
 </li>
 <li>
 All task and assignments assigned by Team leaders to be performed. Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility).
 </li>
 <li>
 Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
 </li>
 <li>
 Reporting all suspicious transactions including transactions having Red-Flag alerts to Anti Money Laundering (AML) approvers.
 </li>
 <li>
 Responsible to keep abreast with the existing and potential customers and their businesses. Responsible to keep close and cordial relationship with Internal Units in order to facilitate solutions to customer&rsquo;s inquiries / problems and / or tailoring required for any specific customer request.
 </li>
 <li>
 Manage and administer the daily operations of the team with the aim to maximize the productivity of the team and ensure that efficient and high quality services are provided to our valued customers using a range of products and services and in further enhance to achieve maximum profitability for the bank.
 </li>
 <li>
 Review existing practices and identify gaps for improvement in terms of accuracy and efficiency
 </li>
 <li>
 Ensure departmental Department Operational Instructions (DOI) are updated with requisite processes and procedures as per required standards
 </li>
 <li>
 Ensure Error Logs for the unit is maintained with the unit and socialized with the team and Head of Trade Operations
 </li>
 <li>
 Assist Unit Manager, Trade in migrating trade practices and quality standards to and from other Standard Chartered branches
 </li>
 <li>
 Ensure related approvals are in place for all trade transactions before authorizing the transactions in the system.
 </li>
 <li>
 Ensure timely reporting to the Group / Regulatory Authorities
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Officer - Trade Operations

<div>
 
 Job Summary
 
 
 
 Manage and Plan network operations, ensuring they met organizational requirements for functionality, security, and performance. Analyse the business needs, recommend, and implement the solutions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute network strategies aligned with organizational goals.
 </li>
 <li>
 Lead and manage a team of network professionals, ensuring efficient collaboration and skill development.
 </li>
 <li>
 Plan and design robust and scalable network architectures to support business requirement.
 </li>
 <li>
 Oversee the implementation of network solutions, ensuring they meet security and performance standards.
 </li>
 <li>
 Address complex network issues, conduct root cause analysis and implement solutions to ensure network reliability.
 </li>
 <li>
 Collaborate with vendors for network equipment, services and support, negotiating contracts and ensuring service level agreements are met.
 </li>
 <li>
 Implement and monitor network security measures to safeguard against cyber threats and unauthorised access.
 </li>
 <li>
 Establish and enforce network policies and procedures to ensure compliance and security.
 </li>
 <li>
 Work closely with other departments to understand their network needs and align solutions accordingly.
 </li>
 <li>
 Stay updated on industry trends and emerging technologies to recommend and implement relevant advancements in network infrastructures.
 </li>
 <li>
 Manage operationally and troubleshooting of the Bank enterprise LAN/WAN/MAN networks and be responsible to the operation of in-country LAN/WAN/MAN networks.
 </li>
 <li>
 Manage network throughput analysis, and capacity planning for the Bank networks.
 </li>
 <li>
 Interfacing with engineering and stakeholder team balancing conformance to engineering standard against project requirement.
 </li>
 <li>
 Develop influential and trustworthy working relationships with other technology and business peers to achieve performance objectives. This should be aimed at improving team efficiency in performing their work
 </li>
 <li>
 To manage external vendors that provide the Bank with solutions and ensure that they can deliver the Service Level Agreement the Bank has agreed with.
 </li>
 <li>
 Service Management of Network Managed Services
 </li>
 <li>
 To ensure processes, guidelines and procedures are in place and enforced for quality in installation, running, operating and support of the Bank networks. To review &amp; fine-tune the existing processes, guidelines, and procedures by comparing with the industry best practise.
 </li>
 <li>
 To evaluate the technology solutions delivered by business and Information Security and develop the acceptance criteria and process for the operability and supportability of the solutions.
 </li>
 <li>
 To ensure that technical solutions proposed satisfy both the immediate and long-term needs of the business, and ensure adherence with the Group&rsquo;s technical and security standards in all aspects of the team&rsquo;s activities.
 </li>
 <li>
 To manage the network solutions in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster and to coordinate and to conduct network switching for the disaster recovery and business continuity plan exercises to those systems/infrastructures twice a year as per audit requirement.
 </li>
 <li>
 To ensure that existing and new systems conform to Bank networking standards.
 </li>
 <li>
 To assist IT Managers / Technology Team by providing necessary information and providing solutions and implement the agreed audit findings actions for internal and external audits.
 </li>
 <li>
 To assist IT Managers by providing necessary information for annual budgeting purpose on the aspects of network resources, equipment and services procurement and maintenance.
 </li>
 <li>
 To look after Network outsourcing and manage outsourced workers to run smooth network.
 </li>
 <li>
 Immediately update line manager and then higher up in case of critical situation or high severity incident occurs.
 </li>
 <li>
 Keep line manager and then higher up updated at regular intervals about progress with resolution of the incident and task.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Manager Networks

<div>
 
 Job Summary
 
 
 
 Awareness and understanding of the Group&rsquo;s business strategy and model appropriate to the relevant unit. Keep yourself updated with the Regulatory and Group policies and set internal standards and procedures for the bank in line with development of International Trade.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure to process transactions received on daily basi
 </li>
 <li>
 Efficiently checking and inputting all required data involved in trade transactions
 </li>
 <li>
 Ensure required reports are extracted properl
 </li>
 <li>
 All task and assignments assigned by Team leaders to be performed.
 </li>
 <li>
 Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility).
 </li>
 <li>
 Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
 </li>
 <li>
 Reporting all suspicious transactions including transactions having Red-Flag alerts to Anti Money Laundering (AML) approvers.
 </li>
 <li>
 Responsible to keep abreast with the existing and potential customers and their businesses.
 </li>
 <li>
 Responsible to keep close and cordial relationship with Internal Units in order to facilitate solutions to customer&rsquo;s inquiries / problems and / or tailoring required for any specific customer request.
 </li>
 <li>
 Manage and administer the daily operations of the team with the aim to maximize the productivity of the team and ensure that efficient and high quality services are provided to our valued customers using a range of products and services and in further enhance to achieve maximum profitability for the bank.
 </li>
 <li>
 Review existing practices and identify gaps for improvement in terms of accuracy and efficiency
 </li>
 <li>
 Ensure departmental Departmental Operational instructions (DOIs) are updated with requisite processes and procedures as per required standards
 </li>
 <li>
 Ensure Error Logs for the unit is maintained with the unit and socialized with the team and Head of Trade Operations.
 </li>
 <li>
 Assist Unit Manager, Trade in migrating trade practices and quality standards to and from other Standard Chartered branche
 </li>
 <li>
 Ensure related approvals are in place for all trade transactions before authorizing the transactions in the system.
 </li>
 <li>
 Ensure timely reporting to the Group / Regulatory Authorities
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Analyst, Trade Ops

Join Standard Chartered and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Standard Chartered

ABOUT_COMPANY

Sr. Client Service Manager

Officer - Trade Operations

Manager Networks

Analyst, Trade Ops