Urwah Admin

Standard Chartered

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 Job Description
 
 
 
 
 Job Summary
 
 
 
 The Associate, Client Management role within our Saudi Arabia office in Riyadh represents a pivotal position where you will engage closely with multiple stakeholders to facilitate and streamline client onboarding and management processes. This role entails meticulous execution of client due diligence (CDD), credit documentation, and regulatory compliance measures, ensuring all client onboarding activities are conducted accurately and within designated timelines to fulfill "first time right" standards. As a vital link between Relationship Managers (RMs), Product Sales teams, Operations, and other internal partners, you will drive collaborative solutions to client service challenges, delivering a seamless, high-quality experience that adheres to our distinguished service standards.
 
 
 In this role, you will champion strategic improvements targeted at refining client management frameworks by supporting the implementation of a scalable and client-centric operating model. Your insights and suggestions will directly influence process automation initiatives, operational consistency, and enhanced efficiency across our client management ecosystem. By focusing on delivering tangible value through differentiated service based on client tiering and business impact, the role provides an excellent opportunity to contribute to the ongoing success and reputation of Standard Chartered in the regional market.
 
 
 
 Key Responsibilities
 
 
 
 
 Key Responsibilities
 
 
 
 
 Business Engagement and Client Support
 
 
 
 <ul>
 <li>
 Provide comprehensive credit documentation assistance for client transactions spanning the Corporate, Commercial &amp; Institutional Banking (CCIB) and Business Banking (BB) sectors, ensuring documentation accuracy and compliance.
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 Deliver second-tier client support by investigating operational issues, resolving technical challenges, and providing timely, professional guidance via multiple communication channels including phone, email, and onsite training sessions.
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 Collaborate effectively to detect, escalate, and mitigate risks while maintaining adherence to conduct and compliance standards throughout client management activities.
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 Build and nurture strong relationships with internal business stakeholders such as Product Managers and Relationship Managers, as well as cross-functional Global Business Services (GBS) teams, to ensure superior client onboarding and ongoing service delivery.
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 Maintain alignment between CCIB business priorities and client management operations through regular engagement and proactive resolution of identified gaps or issues.
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 Apply "first-time-right" principles rigorously to all processes to minimize errors and rework.
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 Drive process improvements by contributing practical insights and identifying opportunities for automation and process streamlining to improve operational resilience and client satisfaction.
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 Support ad hoc projects and fulfill additional duties as assigned by Line Management or the Country Client Management Head.
 
 
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 </ul>
 
 Regulatory and Process Compliance
 
 
 
 <ul>
 <li>
 Administer end-to-end client onboarding procedures including the creation and review of Client Due Diligence (CDD) documentation, ensuring compliance with all regulatory requirements such as FATCA and CRS.
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 Respond promptly to queries raised by Checkers, Specialists, and Business CRM teams, ensuring timely resolution and communication.
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 Collaborate across departments to seamlessly integrate efforts in the CDD process, addressing complex cases and escalating issues where necessary.
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 Generate and maintain periodic reports for senior management to provide transparency and insights on onboarding performance metrics.
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 Manage document custodianship responsibilities, including scanning, uploading, and classifying client documents in line with global documentation standards, safeguarding data integrity and confidentiality.
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 Consistently ensure timely and high-quality delivery of assigned client cases to meet service level agreements and client expectations.
 
 
 </li>
 </ul>
 
 Skills and Experience
 
 
 
 To excel in this role, candidates should demonstrate proficiency in several key areas, including:
 
 
 <ul>
 <li>
 Conduct Management: Upholding the highest standards of integrity, ethics, and professional behavior in client interactions and internal processes.
 </li>
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 Risk Management: Identifying, assessing, and mitigating operational and compliance risks related to client management and onboarding activities.
 </li>
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 People Skills: Collaborating effectively with diverse teams and stakeholders to foster a cooperative and productive working environment.
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 Operational Excellence: Managing core processes with attention to detail and efficiency to ensure seamless service delivery.
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 Process Management: Understanding and refining client onboarding and documentation workflows, applying continuous improvement and automation principles.
 
 
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 </ul>
 Experience with financial institution procedures, regulatory requirements, and client onboarding best practices will support success in this demanding yet rewarding role.
 
 
 
 Qualifications
 
 
 
 
 Ideal Candidates Possess The Following Qualifications And Attributes
 
 
 
 <ul>
 <li>
 Meticulous attention to detail with an ability to work swiftly and accurately under tight deadlines.
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 Strong interpersonal and communication skills, capable of functioning effectively as part of a collaborative team.
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 A proactive and determined mindset focused on delivering high-quality results and continuous improvement.
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 Problem-solving skills to navigate challenges, identify solutions, and maintain momentum despite obstacles.
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 Ability to work independently with resilience, managing workload under pressure while maintaining professionalism.
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 Excellent written and verbal communication abilities in English, sufficient to prepare clear documentation and effectively interact with stakeholders.
 
 
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 </ul>
 A background in banking compliance, client onboarding, or financial operations will be advantageous.
 
 
 
 About Standard Chartered
 
 
 
 Standard Chartered is a globally recognized international bank known for combining agility with large-scale impact. With over 170 years of history, we have been committed to creating positive outcomes for our clients, communities, and employees. Our culture encourages challenging the status quo, embracing challenges, and seeking innovative solutions that deliver sustainable growth and improved client experiences.
 
 
 Our purpose centers on driving commerce and prosperity through the power of our unique diversity, manifested through our values and behaviors that ensure inclusion and respect. At Standard Chartered, we foster a workplace where every individual can bring their authentic self and realize their full potential.
 
 
 
 Together, We
 
 
 
 <ul>
 <li>
 
 Do the right thing
 
 : Acting with integrity, being assertive when necessary, and always putting the client&rsquo;s needs at the forefront of our efforts.
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 Never settle
 
 : Maintaining a mindset of continuous improvement, embracing simplicity and learning from all experiences.
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 Are better together
 
 : Championing inclusivity, trust, and collaboration to build enduring relationships and long-term success.
 
 
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 </ul>
 
 What we offer
 
 
 
 
 Aligned with our Fair Pay Charter,
 
 we offer a comprehensive and market-competitive salary package designed to support your well-being and career development.
 
 
 <ul>
 <li>
 
 Core Benefits:
 
 Inclusive retirement savings plans, comprehensive medical and life insurance coverage, supplemented by flexible and voluntary benefits adapted to regional needs.
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 Generous Time-off:
 
 Annual leave entitlements combined with parental/maternity leave (up to 20 weeks), sabbatical opportunities (up to 12 months), volunteering leave (3 days annually), and adherence to a minimum of 30 days of public and annual holidays.
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 Flexible Working Arrangements:
 
 Options that balance office presence with remote work enabling employees to manage work-life integration effectively.
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 Well-being Programs:
 
 Access to digital well-being platforms like Unmind, development resources focused on resilience and human skills, Employee Assistance Programs, and support networks including mental health first aiders.
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 Continuous Learning Environment:
 
 Opportunities to upskill and reskill through varied learning formats, fostering professional growth and adaptability.
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 Inclusive Culture:
 
 Membership in a values-driven organization that celebrates diversity, ensuring every employee feels valued, respected, and empowered to succeed.
 
 
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 </ul>
 
 Profile Description
 
 
 
 Standard Chartered Bank
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Associate, Client Management, Saudi

<div>
 
 Job Summary
 
 
 
 This role will be responsible for developing innovative strategies to strengthen operations and governance, integrating best industry practices, and providing thought leadership for continuous improvement. The position involves monitoring and ensuring the smooth functioning of digital journeys, tracking operational and client experience KPIs, and resolving issues to enhance client experiences. Additionally, the role requires ensuring compliance with digital processes and creating automated analytical reports and dashboards to support performance monitoring for the Digital and Wealth and Retail Banking teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop new approaches to ensure strong operations and governance, adopting best industry practices and providing thought leadership for continuous improvement.
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 Monitor existing digital journeys (acquisition, servicing, transactions) to ensure smooth operations as per service level agreements and turnaround times.
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 Own and track operational KPIs for digital processes, resolving issues as needed to maintain performance standards.
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 Coordinate with business and digital product teams to resolve issues and enhance client experiences.
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 Identify opportunities for client experience enhancements and own client experience KPIs, such as turnaround time and net promoter score.
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 Develop and automate effective analytical reports and dashboards to assist the Digital and Wealth and Retail Banking teams in monitoring performance.
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 Ensure compliance with digital processes, including digital onboarding, account upgrades, closures, servicing, and transactions.
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 Lead the risk management framework for Digital Banking, highlighting operational and reputational risks, developing risk mitigation plans, and tracking all risks in digital operations.
 
 
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 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Digital Regulations and governance frameworks
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 Operational Management
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 Analytical and Reporting Skills
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 Client Experience Enhancement
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 Strong Communication skills
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 Innovative and Forward thinking
 
 
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 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
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 Flexible working options based around home and office locations, with flexible working patterns.
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 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
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 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
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 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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 </ul>
</div>

Manager Digital Operations & Governance

<div>
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy
 
 
 
 <ul>
 <li>
 Maintain comprehensive awareness and understanding of the Group&rsquo;s overarching regional and country-specific business strategies, ensuring their seamless integration within the Legal Function throughout the Middle East markets.
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 Collaborate closely with the Head of Legal Middle East and the Middle East Legal cluster team to identify, assess, and escalate legal risks and critical litigation matters, fostering a proactive approach to legal risk management.
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 Develop and implement forward-looking strategies to identify emerging legal horizon risks, while strengthening partnerships with regulatory authorities across the region to support compliance and operational excellence.
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 Adhere rigorously to the Group Management Responsibility Policy to assure robust risk management practices and the establishment of effective control mechanisms, with particular attention to operations within Saudi Arabia.
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 Offer timely, proactive legal advice to the Africa &amp; Middle East (AME) Regional General Counsel, AME Management Legal team, and other key committees on complex regulatory and legal challenges impacting the Bank&rsquo;s Middle East operations, optimizing collaborative efforts with external legal counsel.
 
 
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 </ul>
 
 Business
 
 
 
 <ul>
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 Vigilantly monitor and escalate any breaches of product or legal frameworks, specifically the Product and Process Governance (PPG), Customer Acceptance (CA) parameters, or the Bank&rsquo;s global minimum standards.
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 Partner with regional specialists in client and product legal teams based in Dubai and Singapore to deliver tailored transactional support, ensuring alignment with PPG/CA parameters and relevant Bank standards for Corporate Finance, Treasury, and Financial Markets products.
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 Provide comprehensive legal advisory and transactional support for Core Banking products, including account opening, cash management, channel services, traditional trade, and trade-related lending, guiding business units on compliance and risk mitigation.
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 Actively contribute to minimizing legal and contractual bottlenecks, facilitating smoother documentation execution to expedite deal closures originating within the Middle East.
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 Enhance awareness of, and develop pragmatic controls around, cross-border legal issues to support business agility while safeguarding compliance standards.
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 This role involves acting as a trusted legal advisor supporting the Bank&rsquo;s Middle East operations, working in a dynamic and fast-paced environment. The successful candidate will be responsible for providing clear, practical legal guidance to support business growth while effectively managing legal and regulatory risk. You will engage proactively with internal and external stakeholders, including regulatory bodies, business leaders, and external counsel, to deliver comprehensive legal solutions.
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 With a focus on fostering cross-functional collaboration, you will drive innovative approaches to legal challenges, supporting Middle East-based product launches, transactional activity, and regulatory compliance programs. Operating with a strong sense of integrity and judgement, you will balance business imperatives with regulatory requirements and reputational considerations.
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 Contributing to the broader AME Legal team, you will be central to maintaining the Bank&rsquo;s legal health across multiple jurisdictions and growth segments, acting as a conduit for knowledge sharing and legal best practices within the region. This position offers the opportunity to influence significant strategic and operational decisions while enhancing your expertise in Middle Eastern legal frameworks.
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 The Legal Counsel role offers a unique blend of strategic and operational responsibilities within an international banking environment. You will manage complex legal issues related to banking, trade finance, regulatory compliance, and contractual law, while providing pragmatic guidance tailored to the needs of diverse markets across the Middle East.
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 You will play an instrumental role in supporting new product developments and business initiatives, ensuring legal risks are adequately assessed and mitigated.
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 Your deep understanding of local and international legal systems, coupled with your capability to manage regulatory relationships and navigate evolving legislation, will be critical to your success in this role.
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 Regular engagement across the banks&rsquo; global legal and business network will provide opportunities for professional development and influence.
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 The position demands excellent communication skills and the capacity to deliver concise, business-oriented legal advice, facilitating confident decision-making by executives and stakeholders. Moreover, your adaptability and cultural awareness will enable successful collaboration across geographies and enhance the Bank&rsquo;s commitment to compliance, governance, and ethical business conduct.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A qualified international lawyer with a recognised law degree or postgraduate legal qualification aligned with the requirements of this role.
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 Post-qualification experience, including working within an in-house legal environment, ideally within the banking or financial services sector.
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 Demonstrated high levels of professional integrity, ethical conduct, independence, and resilience, paired with a proactive and positive attitude towards challenges.
 </li>
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 Proficiency in Arabic at a professional business level and fluency in English to facilitate effective communication across diverse stakeholders.
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 Willingness and ability to travel regularly and work flexibly within the Middle East region, adapting to dynamic business needs.
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 Strong commercial acumen with practical experience in resolving complex legal and business challenges.
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 Exceptional communication skills, including the ability to deliver clear and concise legal advice and collaborate effectively within teams.
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 Sound judgment in balancing business strategies, regulatory requirements, legal risks, and reputational considerations.
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 A positive demeanor reflected in a robust sense of humour, common sense, and perspective essential for fostering collaboration and resilience in a dynamic environment.
 
 
 </li>
 </ul>
 
 Skills and Experience
 
 
 
 Candidates should demonstrate the following skills and experience to excel in this role:
 
 
 <ul>
 <li>
 
 Documentation Drafting:
 
 Proficient in drafting clear, thorough, and legally sound contracts and transactional documents that protect the Bank&rsquo;s interests while facilitating business objectives.
 </li>
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 Negotiation Skills:
 
 Skilled in negotiating complex agreements and resolving disputes effectively, maintaining positive stakeholder relationships and minimizing potential conflicts.
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 Analytical and Research Skills:
 
 Strong ability to analyze complex legal issues, conduct in-depth research on regulatory and commercial matters, and provide actionable recommendations tailored to business needs.
 </li>
 <li>
 
 Regulatory Compliance:
 
 Experience navigating local and international regulatory landscapes, ensuring compliance and liasing with regulators where required.
 </li>
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 Strategic Thinking:
 
 Capable of aligning legal advice with the broader business strategies to support sustainable growth and risk management.
 </li>
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 Interpersonal and Communication Skills:
 
 Exceptional verbal and written communication skills suited to diverse audiences, fostering collaboration and clarity.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 Standard Chartered is a leading international bank with a proud heritage of over 170 years, providing financial services with a purpose. Our footprint spans many countries and markets, where we aim to drive commerce and prosperity by leveraging our unique diversity and inclusive culture.
 
 
 We believe in challenging the status quo, embracing innovation, and fostering an environment where curious and driven individuals can thrive. At Standard Chartered, you will find a workplace that values integrity, respect, and collaboration.
 
 
 Our culture is defined by our commitment to 'doing the right thing,' continuous improvement, and working better together as one team. We celebrate differences and champion inclusivity, ensuring everyone can bring their authentic selves to work and realise their full potential.
 
 
 Joining us means becoming part of a vibrant global community where your talents contribute to sustainable growth and positive impact across communities and economies globally.
 
 
 
 What we offer
 
 
 
 
 In alignment with our Fair Pay Charter,
 
 we provide a competitive compensation package and comprehensive benefits designed to support your holistic wellbeing&mdash;mental, physical, financial, and social.
 
 
 <ul>
 <li>
 
 Retirement and Insurance Benefits:
 
 Core bank funding for retirement savings plans, medical coverage, and life insurance, with options for flexible and voluntary benefits tailored to local contexts.
 </li>
 <li>
 
 Generous Time Off:
 
 Including annual leave, extended parental and maternity leave (up to 20 weeks), sabbatical leave up to 12 months, and volunteering leave to support work-life balance and community engagement.
 </li>
 <li>
 
 Flexible Working:
 
 Opportunities for flexible work arrangements that accommodate diverse home and office settings, promoting work-life integration.
 </li>
 <li>
 
 Wellbeing Support:
 
 Access to Unmind, a leading digital wellbeing platform, resilience development courses, a global Employee Assistance Programme, and mental health first aid resources.
 </li>
 <li>
 
 Learning and Development:
 
 A culture committed to continuous learning with opportunities to reskill and upskill via physical, virtual, and digital platforms fostering career growth and agility.
 </li>
 <li>
 
 Inclusive and Values-Driven Environment:
 
 Join an organisation proud of its diverse workforce and inclusive culture where all individuals are respected and empowered.
 
 
 </li>
 </ul>
 
 Profile Description
 
 
 
 Standard Chartered Bank
</div>

Legal Counsel UAE & Middle East (UAE Nationals Only)

Join Standard Chartered and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Standard Chartered

ABOUT_COMPANY

Associate, Client Management, Saudi

Manager Digital Operations & Governance

Legal Counsel UAE & Middle East (UAE Nationals Only)