Urwah Admin

Standard Chartered

<div>
 
 Job Summary
 
 
 
 We are seeking an experienced professional to lead Fund Services Operations across the Middle East and North Africa. The role oversees the delivery of funds and fiduciary services operations, ensuring operational excellence, risk mitigation, and adherence to regulatory and group standards. The successful candidate will be responsible for the operational performance, risk controls, and implementation of governance frameworks while fostering a high-performing team culture.
 
 
 
 Strategy
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure operations, whether local or hubbed, meet minimum standards and exceed client expectations in service levels and productivity.
 </li>
 <li>
 Align operational services across hubs to provide a standardized and efficient model that enhances client satisfaction.
 </li>
 <li>
 Define and manage client groupings while ensuring adherence to service level agreements (SLA).
 </li>
 <li>
 Monitor third-party agent performance and work closely with regional network teams.
 </li>
 <li>
 Implement country and global regulatory requirements and drive continuous service improvements.
 </li>
 <li>
 Collaborate with business heads to ensure operational platforms meet quality standards and client expectations.
 </li>
 <li>
 Maintain budgets and ensure efficient allocation of resources.
 
 
 </li>
 </ul>
 
 Business
 
 
 
 <ul>
 <li>
 Lead day-to-day operations aligned with business strategy, optimizing people, processes, platforms, and products.
 </li>
 <li>
 Support operational teams in delivering high-quality services and managing operational risk.
 </li>
 <li>
 Drive efficiency, cost control, and compliance with all Group and country policies and regulations.
 </li>
 <li>
 Participate in client requests, proposals, and operational forums.
 </li>
 <li>
 Ensure accountability for remediation of operational losses and failed audits.
 
 
 </li>
 </ul>
 
 Processes
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for stakeholders locally and regionally.
 </li>
 <li>
 Ensure high-quality service to internal and external priority clients.
 </li>
 <li>
 Provide expert operational knowledge and manage escalations from hubs or MENA countries.
 </li>
 <li>
 Own and manage regulatory reporting, suspense accounts, account reconciliations, and critical process oversight.
 
 
 </li>
 </ul>
 
 People And Talent
 
 
 
 <ul>
 <li>
 Lead by example, building the right culture and values within the team.
 </li>
 <li>
 Recruit, develop, and retain skilled professionals to deliver operational obligations effectively.
 </li>
 <li>
 Set objectives, provide feedback, and reward performance aligned with responsibilities.
 
 
 </li>
 </ul>
 
 Risk And Governance
 
 
 
 <ul>
 <li>
 Participate in operational risk forums, identify and mitigate risks, and ensure adherence to control frameworks.
 </li>
 <li>
 Manage root cause analyses, process improvements, and compliance with group and local regulations.
 </li>
 <li>
 Oversee audit responses, regulatory reporting, and risk remediation activities.
 </li>
 <li>
 Ensure sustainable control in day-to-day operations and monitor departmental performance metrics.
 
 
 </li>
 </ul>
 
 Regulatory And Conduct
 
 
 
 <ul>
 <li>
 Uphold the highest standards of ethics, regulatory compliance, and Group Code of Conduct.
 </li>
 <li>
 Lead the team to achieve outcomes aligned with the Bank&rsquo;s Conduct Principles, including fair client outcomes, effective markets, financial crime compliance, and a safe environment.
 
 
 </li>
 </ul>
 
 Key stakeholders
 
 
 
 <ul>
 <li>
 Vertical Heads
 </li>
 <li>
 AME Cluster and Country Heads
 </li>
 <li>
 Network Management
 </li>
 <li>
 Business / Sales stakeholders
 </li>
 <li>
 Finance &ndash; country and Group
 </li>
 <li>
 Risk &ndash; country and Group
 </li>
 <li>
 Technology &ndash; country and Group
 </li>
 <li>
 Legal &amp; Compliance &ndash; country and Group
 </li>
 <li>
 Regulators
 </li>
 <li>
 Internal and External auditors
 </li>
 <li>
 Africa adn Middle East (AME) and Group Financial Services Solutions Management Team (FSS MT)
 </li>
 <li>
 Country/ Regional Chief Operating Officer (COO)/ Chief Executive Officer (CEO)/ Human Resources (HR) Head
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Embed Here for good and Group&rsquo;s brand and values in Middle East (ME) countries for the Financial Services Solutions (FSS) franchise. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Expertise in conducting fiduciary and fund services operations, custody and clearing, and risk management.
 </li>
 <li>
 Proven ability to lead teams, manage operational performance, and implement process improvements.
 </li>
 <li>
 Strong stakeholder management, assertiveness, and team collaboration skills.
 </li>
 <li>
 Ability to understand business strategy, financial controls, and governance frameworks.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Extensive knowledge of the funds and fiduciary services market, including custody services.
 </li>
 <li>
 Proven track record in operations management, risk control, and governance.
 </li>
 <li>
 Strong analytical and leadership skills, with a focus on continuous improvement.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Associate Director, Funds & Fiduciary Services Operations

<div>
 
 Job Summary
 
 
 
 Our Field Account Managers (FAM) partner closely with clients at the country level to drive relationship growth and strategy. They bring deep industry knowledge and develop strong client relationships to understand and uncover specific client needs and advise on customised solutions. We&rsquo;re looking for people with strong business acumen and who are adept at negotiating, communicating with and influencing stakeholders in decision making, by leveraging their deep industry expertise to provide sound advice.
 
 
 
 Working As a Standard Chartered Field Account Manager Means
 
 
 
 <ul>
 <li>
 Being part of a purpose-led global business that focuses on sustainability while maintaining profitable revenues.
 </li>
 <li>
 Embracing new ideas and agile thinking, encouraging everyone to evolve the way we do business, for the better.
 </li>
 <li>
 Delivering a broad range of innovative products and services and providing flexibility in building client portfolios.
 </li>
 <li>
 Experiencing our unique global footprint outcomes and impact.
 
 
 </li>
 </ul>
 
 About Our Banking And Coverage Team
 
 
 
 Banking and Coverage owns and leads the management and development of our Client Relationships globally. Our bankers work across the global network together with our product partners to deliver working capital, financing, trade, cash and markets solutions for our clients. The solutions cover a wide range of products and services from sustainable trade finance to credit derivatives to mergers and acquisitions (M&amp;A) advisory.
 
 
 
 About Corporate &amp; Investment Banking (CIB)
 
 
 
 For more than 170 years we&rsquo;ve support clients with their transaction banking, financial markets, corporate finance and borrowing needs and provide solutions to nearly 20,000 clients in the world&rsquo;s fastest-growing economies and most active trade corridors.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide outstanding client experiences.
 </li>
 <li>
 Deliver account management and strategic support.
 </li>
 <li>
 Lead local client account coverage, partnering closely with Global Account Managers and Cluster and Geographies Account Managers to drive account coverage and growth.
 </li>
 <li>
 Partner with stakeholders from Product, Operations, Banking and Coverage, to deliver the Corporate and Investment Banking client value proposition.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree in Banking or Finance preferred.
 </li>
 <li>
 Experience in banking or other relevant environment
 </li>
 <li>
 Risk &amp; AML certified as stipulated by Bank policy
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Product knowledge - Corporate Finance, Markets, Transaction Banking, Sustainable Finance.
 </li>
 <li>
 Risk management, financial and credit analysis.
 </li>
 <li>
 Experienced in using and adapting to client behaviors and preferences.
 </li>
 <li>
 Uses business acumen, negotiation and interpersonal skills.
 </li>
 <li>
 Knowledge of client onboarding, local market nuances and the regulatory landscape.
 </li>
 <li>
 Works effectively with ambiguity, in a dynamic environment.
 </li>
 <li>
 Experience working with Multinationals
 </li>
 <li>
 Speaks Local Language
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Relationship Manager, Global Subsidiaries

<div>
 
 Job Description
 
 
 
 
 Job Summary
 
 
 
 <ul>
 <li>
 We are seeking an Agile Product Owner to lead a cross-functional team in designing, developing, and deploying Risk based Advisory solutions for our wealth and retail banking sectors. You will bridge business stakeholders, users, and technical teams to ensure Risk based Advisory solutions deliver maximum value and align with strategic goals.
 </li>
 <li>
 We are looking for talented individuals who can be effective leaders with functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders.
 </li>
 <li>
 To co-ordinate development and delivery of series of digital wealth for the Affluent segment
 </li>
 <li>
 To engage with Country Investment Advisors and other internal stakeholders to drive adoption and strategy of digital advisory tools.
 </li>
 <li>
 To assume end to end ownership of digital initiatives from ideation, design, development, and adoption.
 </li>
 <li>
 Leverage Risk engine capabilities on risk analytics, scenario analytics etc within Affluent digital advisory applications.
 </li>
 <li>
 To bridge vendor products and internal technology and build a best-in-class advisory platform, fully integrating investment ideas and portfolio fitness in the advisory journey for clients.
 </li>
 <li>
 To liaise with external providers, research and evaluate tools and products, and onboard and collaborate where suitable, to increase Digital Advisory efficiency and effectiveness.
 </li>
 <li>
 To stay abreast of industry developments related to investment advisory and portfolio construction and incorporate best practices where possible.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Strategy
 
 
 
 <ul>
 <li>
 Owns the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run &amp; iteration.
 </li>
 <li>
 Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products, and drive its adoption.
 </li>
 <li>
 Creates a transparent, clear, and easy to understand product vision.
 </li>
 <li>
 Owns the &lsquo;WHY&rsquo; and ensure all members of the squad understand and embrace the vision &amp; mission. The why should be closely aligned to the organization&rsquo;s overall goals and ambitions.
 </li>
 <li>
 Inspires the squad to continuously thrive in a growth mindset.
 </li>
 <li>
 Sets goals for the squad and create actions plans to target for timely delivery.
 </li>
 <li>
 Owns, maintains &amp; constantly optimizes the product roadmap &amp; product backlog.
 
 
 </li>
 </ul>
 
 Business
 
 
 
 <ul>
 <li>
 Gather requirements and feedback.
 </li>
 <li>
 Design and develop platform and supporting data sources/interfaces.
 </li>
 <li>
 Manage global enhancements book, roadmap, prioritization.
 </li>
 <li>
 Manage vendors, do joint design, and influence product direction.
 </li>
 <li>
 Integrate proprietary market views, assumptions and models.
 </li>
 <li>
 Oversee testing phases, deployments and releases.
 </li>
 <li>
 Collaborate with investments advisors in portfolio construction and advisory for clients.
 </li>
 <li>
 Engage internal stakeholders such as legal, governance, and country teams to ensure alignment.
 </li>
 <li>
 Drive adoption of the product.
 </li>
 <li>
 Embed Risk Analytics capability across Client &amp; RM journeys across Affluent segment.
 </li>
 <li>
 Embed the portfolio analytics capabilities such as risk analytics, scenario analytics, simulation, stress testing and client preference-based portfolio optimization in affluent digital advisory journeys (Direct to Client and RM based digital platforms)
 </li>
 <li>
 Collaborate with Country WM, IA, Group Client Journey teams design effective and efficient journey for sub segments.
 </li>
 <li>
 Integrate with existing solutions and platform.
 </li>
 <li>
 Constantly take feedback, iterate and improve platform and adoption.
 </li>
 <li>
 Offer subject matter expertise on risk statistics, portfolio analytics and suitability.
 </li>
 <li>
 Evolve platforms strategically and enable business development.
 </li>
 <li>
 Research vendor offerings, evaluate and make best recommendations.
 </li>
 <li>
 Ensure collaboration, facilitate knowledge sharing and digital solutions across various teams to help embed a streamlined and digital advisory process in markets.
 
 
 </li>
 </ul>
 
 Processes
 
 
 
 <ul>
 <li>
 Clearly aligns squad OKRs &amp; KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
 </li>
 <li>
 Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
 </li>
 <li>
 Identifies and maps the data sources required to validate and measure the performance of the features.
 </li>
 <li>
 Performs post implementation review with squad, define measurement windows and prepare necessary data &amp; metrics.
 </li>
 <li>
 Translate data insights into prioritized product improvements.
 
 
 </li>
 </ul>
 
 People &amp; Talent
 
 
 
 <ul>
 <li>
 Coaches &amp; mentor squad members to continuously uplift capability.
 </li>
 <li>
 Fosters a culture based on trust, psychological safety &amp; collaboration.
 </li>
 <li>
 Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
 </li>
 <li>
 Employ, engage and retain high quality people.
 </li>
 <li>
 Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders.
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
 </li>
 <li>
 Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained.
 </li>
 <li>
 Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank&rsquo;s standards.
 
 
 </li>
 </ul>
 
 Governance
 
 
 
 <ul>
 <li>
 Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite
 </li>
 <li>
 Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
 </li>
 <li>
 Responsible for delivering &lsquo;effective governance&rsquo; within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
 </li>
 <li>
 Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank&rsquo;s risk appetite.
 </li>
 <li>
 Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank&rsquo;s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk.
 
 
 </li>
 </ul>
 
 Regulatory &amp; Business Conduct
 
 
 
 <ul>
 <li>
 Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.
 </li>
 <li>
 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
 </li>
 <li>
 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
 
 
 </li>
 </ul>
 
 Key stakeholders
 
 
 
 <ul>
 <li>
 Investment Advisors, Team Heads, Relationship Managers, (PvB and Retail)
 </li>
 <li>
 Global WM Product Teams
 </li>
 <li>
 Global and Country Technology teams
 </li>
 <li>
 Product Owners across Digital Advisory and Client Journey
 </li>
 <li>
 Regional and Country CPBB heads
 </li>
 <li>
 Regional and Country WM Heads
 </li>
 <li>
 Country WM Product Heads
 </li>
 <li>
 Group, Regional and Country WM COO teams
 </li>
 <li>
 Global and country Legal &amp; Compliance teams
 </li>
 <li>
 Global and Country Risk teams
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Do the right thing: Be brave, be the change; Think client; Live with integrity
 </li>
 <li>
 Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
 </li>
 <li>
 Better together: See more in others; How can I help? Build for the long term
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in wealth management and private banking
 </li>
 <li>
 MBA (Finance) or CFA or FRM strongly preferred.
 </li>
 <li>
 Through understanding of Wealth management value chain and good understanding of core processes such as investment advisory &amp; management and WM product landscape (including Equities, Fixed Income, Funds, Structured Products and Alternatives).
 </li>
 <li>
 Quantitative and Statistical skills including experience with risk modelling, risk analytics, scenario analysis, Monte Carlo simulation, stress testing and client preference-based portfolio optimization.
 </li>
 <li>
 Experience in Risk Analytics, including VaR, Factor Risk models, Scenario Analysis.
 </li>
 <li>
 Worked with traders and portfolio managers for Risk Analytics, Scenario analysis and Portfolio optimization.
 </li>
 <li>
 Experience in Structured Products and Alternatives Risk modelling and Analytics.
 </li>
 <li>
 Understanding of Risk Based Advisory.
 </li>
 <li>
 Strong expertise in digital products and services in Wealth Management especially around Digital Advisory.
 </li>
 <li>
 5+ years&rsquo; experience with agile delivery approaches (e.g. Scrum, SAFe), ideally working experience as a business analyst or similar role.
 </li>
 <li>
 Experience in client personalization, digital analytics and recommendation systems.
 </li>
 <li>
 Broad technology knowledge and comfort level, and history of successful matrix management while representing the wealth advisory business.
 </li>
 <li>
 5+ years in Digital &amp; technology implementations, preferably in a large wealth management organization, handling complex implementations.
 </li>
 <li>
 Experience in managing teams across a global organization with senior stakeholders in various locations.
 </li>
 <li>
 Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative client engagement technology.
 </li>
 <li>
 Desired &ndash; Agile Product owner training/certification
 </li>
 <li>
 5+ years Product Delivery, Product Management or Product Owner Experience.
 </li>
 <li>
 Proven experience in Scrum or similar Agile development methodology.
 </li>
 <li>
 Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving.
 </li>
 <li>
 Understanding the Customer Experience design and user experience principle
 </li>
 <li>
 Expertise in external vendor and product management
 
 
 </li>
 </ul>
 
 Skills and Experience
 
 
 
 <ul>
 <li>
 Agile Product Owner
 </li>
 <li>
 Business Analysis
 </li>
 <li>
 Customer Experience design and user experience principle
 </li>
 <li>
 Scrum or similar Agile development methodology
 
 
 </li>
 </ul>
 
 Profile Description
 
 
 
 Standard Chartered Bank
</div>

Product Owner

<div>
 Position Overview
 
 
 We are seeking a dedicated and detail-oriented
 
 Officer - Liability and Lending Payments
 
 to join our dynamic team in Manama, Bahrain. This position offers a full-time, office-based role for professionals eager to support critical banking operations with precision and diligence. As a vital contributor to our Liability and Lending Payments unit, the successful candidate will play an instrumental role in facilitating accurate payment processing, ensuring compliance with financial regulations, and maintaining strong client relationships.
 
 
 The role demands a proactive approach to financial operations, requiring someone who can navigate ambiguity, provide clarity and guidance to peers, and collaborate effectively across diverse teams. This opportunity provides a platform to develop technical competencies specific to financial services while driving strategic initiatives that align with our organizational vision and customer-first mindset.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and oversee the end-to-end processing of liability and lending payments, ensuring accuracy, timeliness, and compliance with regulatory guidelines.
 </li>
 <li>
 Collaborate closely with internal departments such as compliance, risk management, and customer service to ensure seamless payment operations and resolve discrepancies.
 </li>
 <li>
 Conduct thorough analyses of payment transactions to identify trends, potential risks, and opportunities for process improvements.
 </li>
 <li>
 Provide clarity and guidance to team members and stakeholders on complex payment issues, promoting an action-oriented and solution-focused environment.
 </li>
 <li>
 Support the development and implementation of new payment systems and technologies to enhance operational efficiency.
 </li>
 <li>
 Maintain up-to-date knowledge of industry standards, regulatory changes, and best practices relevant to liability and lending payments.
 </li>
 <li>
 Contribute to team training initiatives to build collective expertise and foster nimble learning.
 </li>
 <li>
 Drive initiatives aligned with the bank's strategic vision to deliver exceptional customer experiences.
 
 
 </li>
 </ul>
 Our Ideal Candidate
 
 
 The ideal candidate will demonstrate a strong strategic mindset and possess excellent technical competencies related to financial operations within the banking sector. You will thrive in an environment that values courage, decision quality, and the ability to manage ambiguity effectively. Your collaborative spirit will enable you to build trust and work harmoniously with diverse teams, putting the client&rsquo;s needs at the center of your approach.
 
 
 
 Key Attributes Include
 
 
 
 <ul>
 <li>
 Action-oriented with a proven track record of delivering results under tight deadlines.
 </li>
 <li>
 Exceptional communication skills with the ability to give clarity and guidance to others.
 </li>
 <li>
 Strong analytical and problem-solving capabilities, especially concerning payment systems and compliance matters.
 </li>
 <li>
 Demonstrated ability to develop talent and foster a positive, inclusive team environment.
 </li>
 <li>
 Customer-focused with an unwavering commitment to integrity, ethical conduct, and operational excellence.
 
 
 </li>
 </ul>
 A background in banking operations, finance, or a related discipline, along with experience in payment processing and regulatory compliance, is highly advantageous. The role is based in Manama, Bahrain, and requires full-time presence at the office.
 
 
 Required Competencies
 
 
 <ul>
 <li>
 Action Oriented: Proactively take initiatives to improve processes and address challenges promptly.
 </li>
 <li>
 Collaborates: Foster teamwork by engaging with diverse stakeholders and building strong working relationships.
 </li>
 <li>
 Customer Focus: Consistently prioritize client needs and work to exceed their expectations.
 </li>
 <li>
 Gives Clarity &amp; Guidance: Communicate complex information clearly and assist others in achieving shared objectives.
 </li>
 <li>
 Manages Ambiguity: Navigate uncertain situations effectively and maintain composure under pressure.
 </li>
 <li>
 Develops Talent: Support the growth and development of peers by sharing knowledge and mentorship.
 </li>
 <li>
 Drives Vision &amp; Purpose: Align daily operations with the broader strategic goals of the organization.
 </li>
 <li>
 Nimble Learning: Embrace continuous learning and adaptability in a fast-evolving industry.
 </li>
 <li>
 Decision Quality: Make informed, timely decisions that balance risks and benefits.
 </li>
 <li>
 Courage: Challenge norms constructively and uphold integrity in all actions.
 </li>
 <li>
 Instills Trust: Build and maintain credibility with colleagues and clients through transparency and reliability.
 </li>
 <li>
 Strategic Mindset: Think long-term to identify opportunities and mitigate risks.
 </li>
 <li>
 Technical Competencies: Demonstrate expertise in role-specific financial systems, payment processing procedures, and regulatory compliance.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 About Standard Chartered
 
 
 Standard Chartered is an international bank with a rich heritage spanning over 170 years. We balance the agility required to act swiftly with the scale necessary to make significant impacts on clients, communities, and the marketplace. We pride ourselves on challenging the status quo, embracing challenges, and continuously seeking new opportunities for improvement and growth.
 
 
 Our purpose is to drive commerce and prosperity through our unique blend of diversity and inclusivity. This is embodied through our brand promise to be "here for good," reflected in how we live by our valued behaviours every day.
 
 
 When you join Standard Chartered, you become part of a team that values:
 
 
 <ul>
 <li>
 Doing the right thing: Acting with integrity, holding each other accountable, and keeping our clients at the heart of everything we do.
 </li>
 <li>
 Never settling: Pursuing continuous improvement and innovation while keeping things simple.
 </li>
 <li>
 Being better together: Embracing inclusivity, respecting differences, and working collaboratively to build lasting success.
 
 
 </li>
 </ul>
 We celebrate your unique talents and look forward to the contributions you will bring to our vibrant and diverse workforce.
 
 
 
 What We Offer
 
 
 
 What We Offer
 
 
 Standard Chartered is committed to offering a comprehensive package to support your overall wellbeing and professional growth. In line with our Fair Pay Charter, we provide competitive salaries complemented by a wide range of benefits designed with your mental, physical, financial, and social health in mind.
 
 
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 Financial Security: Core bank funding for retirement savings, comprehensive medical and life insurance coverage, and flexible voluntary benefits tailored to your needs and location.
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 Generous Time-Off Policies: Inclusive of annual leave, up to 20 weeks of parental/maternity leave, sabbaticals of up to 12 months, and 3 days of volunteering leave. We uphold minimum global standards that combine annual and public holidays to ensure a minimum of 30 days off.
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 Flexible Working Arrangements: Options to balance your working hours between home and office, with adaptable working patterns to support your lifestyle.
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 Wellbeing Support: Access to Unmind, a leading digital wellbeing platform, resilience and human skills development programs, a global Employee Assistance Programme, mental health first aiders, and diverse self-help resources.
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 Continuous Learning Culture: Opportunities to reskill and upskill through physical, virtual, and digital learning modalities, supporting your career progression.
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 Inclusive Environment: Be part of an organisation that values and celebrates diversity, fostering a culture where everyone feels respected and empowered to realise their full potential.
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Officer - Liability and lending Payments

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 Job Summary
 
 
 
 The
 
 Analyst, Fraud Risk
 
 will play a pivotal role within Standard Chartered's risk management framework, responsible for endorsing the end-to-end monitoring, investigation, and management of fraud risks associated with our retail client portfolio. This position supports the implementation of proactive fraud management initiatives and collaborates closely with cross-functional teams to drive digital transformation in fraud detection and prevention.
 
 
 The role is integral to minimizing financial losses through timely case investigations and recovery efforts, ensuring robust adherence to internal policies and regulatory requirements. The successful candidate will contribute to the framework of fraud prevention, detection, deterrence, mitigation, and recovery strategies, while working closely with governance and compliance units to align fraud risk management with the bank's overall risk appetite.
 
 
 By analyzing fraud trends and creating insightful reports, the Analyst helps inform strategic decisions and operational improvements, leveraging data analytics and industry best practices to enhance the fraud landscape. This dynamic role demands continual evaluation of fraud control processes, supporting sustainable implementation and refinement of fraud risk management systems.
 
 
 Key to this position is fostering strong partnerships across internal stakeholders and external entities to ensure sound governance, timely reporting, and continuous improvement of fraud controls &mdash; safeguarding the bank&rsquo;s reputation and clientele against evolving fraudulent threats.
 
 
 
 Key Responsibilities
 
 
 
 The incumbent is accountable for a broad set of responsibilities that ensure effective fraud risk identification and mitigation:
 
 
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 Maintain effective and professional communication channels with internal stakeholders, external customers, banking partners, and law enforcement agencies through telephone, email, and other platforms to manage fraud-related queries and actions.
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 Conduct detailed forensic analyses of transactional data and customer records to detect and link anomalies to known fraudulent activities, thereby enabling informed decision-making and risk mitigation.
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 Monitor emerging fraud patterns using acquired datasets and reporting tools, facilitating early detection and intervention strategies.
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 Lead investigations into suspected fraudulent behaviors, collaborating with law enforcement and legal institutions to support prosecution and recovery efforts.
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 Ensure or exceed established performance standards, contributing to special projects aimed at enhancing fraud management processes and outcomes.
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 Identify and exploit business opportunities through comprehensive data analysis of client journeys, recommending optimizations in automation and process efficiency that reduce dependencies and improve service delivery.
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 Collaborate with journey leaders to embed client-centric priorities with rigorous control frameworks, governance protocols, and risk management practices.
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 Oversee compliance with fraud standards and processes, addressing gaps and risks by participating actively in governance forums.
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 Drive enhancements and reengineering efforts within fraud management systems and operational standards to improve team productivity and effectiveness.
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 Engage multiple business units&mdash;including client journey teams, frontend operations, product, and risk management&mdash;to resolve root causes of fraud, ensuring swift problem resolution and minimizing escalations.
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 Uphold exemplary customer service standards, independently resolving routine issues while appropriately escalating complex cases.
 
 
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 Skills And Experience
 
 
 
 The ideal candidate will demonstrate a solid foundation in operational risk management and possess skills crucial to the fraud risk landscape, including:
 
 
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 Proven expertise in Service Delivery &amp; Operations Management ensuring seamless execution and quality standards.
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 Strong understanding of Strategy &amp; Business Modeling, enabling alignment of fraud prevention tactics with organizational goals.
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 Experience in Business Operations Governance &amp; Support, ensuring regulatory compliance and policy adherence.
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 Capability to Manage Change effectively, adapting to evolving fraud trends and technological advancements.
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 Risk management proficiency to identify, assess, and mitigate fraud-related exposures.
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 Competence in leveraging Digital and Data Analytics tools to uncover fraud patterns, enhance detection methods, and improve operational efficiencies.
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 Collaborative mindset to engage with diverse teams and external stakeholders for comprehensive fraud risk solutions.
 
 
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 Qualifications
 
 
 
 
 Educational Background:
 
 
 
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 Undergraduate degree in a relevant field, supplemented with a minimum of five years&rsquo; experience in banking, specifically within retail client operations and fraud risk management.
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 In-depth knowledge of retail banking operational procedures, policies, and risk frameworks.
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 Professional qualifications in risk management, fraud investigation, or a related discipline are advantageous and highly regarded.
 
 
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 Training And Development
 
 
 
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 Completion of Standard Chartered Bank (SCB) and industry-recognized training programs focused on fraud risk, compliance, and regulatory standards.
 
 
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 Certifications
 
 
 
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 Relevant certifications such as Certified Fraud Examiner (CFE), Risk Management Certification, or equivalent credentials will be considered a significant asset.
 
 
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 Language Proficiency
 
 
 
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 Fluency in English is required to effectively communicate with internal and external stakeholders.
 
 
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 About Standard Chartered
 
 
 
 Standard Chartered is a leading international bank that combines the agility of a nimble organization with the scale needed for meaningful impact. For over 170 years, we have been committed to driving positive change for our clients, local communities, and employees worldwide. We challenge conventions, embrace innovation, and constantly seek to improve our service and offerings.
 
 
 Our purpose&mdash;to drive commerce and prosperity through our unique diversity&mdash;underpins every aspect of how we operate, guided by our brand promise to be 'Here for good'. We foster an environment where inclusion and diversity are celebrated, ensuring that every member of our team feels valued, respected, and empowered.
 
 
 Join us, and you become part of a culture that:
 
 
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 Does the right thing: Upholds integrity, challenges smartly, and centers the client in all decisions.
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 Never settles: Pursues continuous improvement and innovation through learning and adaptation.
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 Is better together: Valuing collaboration, inclusivity, and collective success to build sustainable futures.
 
 
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 What We Offer
 
 
 
 Aligned with our commitment to equity and fairness, we offer a comprehensive compensation package designed to support your holistic well-being and career progression.
 
 
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 Competitive salary reflective of market standards and your experience, accompanied by a suite of core benefits including retirement savings plans, medical and life insurance coverage.
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 Generous time-off policies featuring annual leave, parental leave of up to 20 weeks, sabbatical options of up to 12 months, and volunteering leave to encourage community engagement.
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 Flexible working arrangements tailored to balance professional responsibilities with personal life, including hybrid working possibilities.
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 Robust wellbeing programs such as access to Unmind, a leading digital mental health platform, resilience training courses, global employee assistance programs, and mental health first aid support.
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 Continuous learning opportunities with access to a wide range of development programs designed to upskill, reskill, and nurture your professional growth.
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 An inclusive workplace culture that embraces diversity and fosters an environment where all team members can thrive and realize their full potential.
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Analyst, Fraud Risk