Urwah Admin

Standard Chartered

<div>
 
 Job Summary
 
 
 
 This role will be responsible for managing service and sales operations, including client engagement, portfolio and revenue growth, service excellence, and operational compliance. The ideal candidate will focus on building strong client relationships, driving business growth, and ensuring high standards of service and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Acquire New to Bank Priority Qualified Clients
 </li>
 <li>
 Provide service to the clients from the assigned portfolio such as dormancy removal, service requests etc
 </li>
 <li>
 Cross-sell products to the clients post clients need identification
 </li>
 <li>
 Increase Wealth Management Penetration in the assigned portfolio by adding New to Wealth Clients
 </li>
 <li>
 Migrate clients to digital channels for regular banking transactions
 </li>
 <li>
 Consume and convert the assigned leads
 </li>
 <li>
 Maintain Client Contact as per prescribed contact guidelines
 </li>
 <li>
 Implement Client Journey interventions for Priority
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Strong negotiation and persuasion abilities
 </li>
 <li>
 Problem-solving capabilities
 </li>
 <li>
 Operational excellence and compliance
 
 
 </li>
 </ul>
 
 Key Stakeholders
 
 
 
 Branch Operations, Centralized Operations, Segments, Products, Client Experience, HR, Client Acquisition, Client Care Centre
 
 
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Branch Sales & Service Executive

<div>
 
 Job Summary
 
 
 
 This role is responsible for achieving sales targets and managing the Small and Medium Enterprise (SME) business working capital efficiently. The position requires maintaining high standards of customer service and compliance. The ideal candidate should have experience in Corporate/Commercial Banking with a strong knowledge of Trade and Working Capital products.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Achieve the sales targets set by the Team Leader.
 </li>
 <li>
 Solicit new SME customers in line with the bank&rsquo;s sales policy, strategy, and targets.
 </li>
 <li>
 Visit existing SME Banking Customers to deepen relationships and identify new business opportunities.
 </li>
 <li>
 Ensure strict adherence to Account Opening procedures as per policies and guidelines.
 </li>
 <li>
 Conduct thorough Credit Risk Assessments for SME Trade and Working Capital Clients.
 </li>
 <li>
 Prepare comprehensive Business Credit Applications for SME clients.
 </li>
 <li>
 Manage the SME credit portfolio efficiently, ensuring zero expired facilities.
 </li>
 <li>
 Promote the highest level of customer service and responsiveness to SME Banking Customers.
 </li>
 <li>
 Assess the needs and problems of existing SME customers, providing intelligent solutions to their queries and concerns.
 </li>
 <li>
 Monitor SME customer fund movements, identifying and addressing cases where customers fall below criteria levels.
 </li>
 <li>
 Follow sales management and credit processes regularly, submitting required reports to management in a timely manner.
 </li>
 <li>
 Maintain close coordination with Client Management and Operations staff to provide prompt and excellent service to SME customers.
 </li>
 <li>
 Ensure adherence to know-your-customer (KYC) requirements, supported by proper documentation.
 </li>
 <li>
 Monitor and respond to AML reports daily, weekly, and monthly, highlighting any suspicious activities.
 </li>
 <li>
 Ensure timely closure of Suspicious Transaction Reports (STRs) and compliance with AML guidelines to prevent issues in audits.
 </li>
 <li>
 Properly and timely dispose of exceptions from MLP reports.
 </li>
 <li>
 Ensure the branch premises maintain the highest standards of hygiene, cleanliness, and comfort.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Corporate/ Commercial Banking with strong knowledge Trade and Working Capital products.
 </li>
 <li>
 Strong understanding of credit risk assessment and business credit application processes for SMEs.
 </li>
 <li>
 Excellent customer service and relationship management skills, specifically with SME clients.
 </li>
 <li>
 Ability to monitor and manage SME customer fund movements effectively.
 </li>
 <li>
 Proficiency in compliance and AML guidelines.
 </li>
 <li>
 Strong coordination and communication skills with internal teams.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Relationship Manager - Small and Medium Enterprise Banking

<div>
 
 Job Summary
 
 
 
 We are seeking a dynamic and results-driven Branch Manager to spearhead and drive the success of our branches. In this role, you will be responsible for managing day-to-day operations, achieving business targets, building strong customer relationships, and managing a high-performing team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Consistent delivery of sales targets with a view to remain apart with the monthly run-rate.
 </li>
 <li>
 Directional sing the sales effort through development and execution of structured sales plans based on sound knowledge of market variables and customer needs.
 </li>
 <li>
 Spearhead efforts for marketing new relationships
 </li>
 <li>
 Liaise with Marketing and contribute to the development of new products and actively participate in launching products like staff training, campaigning and monitoring of business targets, to derive maximum mileage out of rollout.
 </li>
 <li>
 Branch staff awareness (to ensure that all Relationship Managers are aware of the KPIs and tools)
 </li>
 <li>
 Business development, through typical activities like; Formulating, implementing/monitoring of future strategies, sales plans and activities to acquire new customers as well as deepen existing relationships, and aligning these with the business goals
 </li>
 <li>
 Achieve planned growth and cater to the branch&rsquo;s expansion possibilities by pro-actively analyzing and proposing resource enhancements.
 </li>
 <li>
 Ensure that the branch achieves stable growth in revenues through focus on both funded and non-funded income.
 </li>
 <li>
 AML-Report monitoring - review &amp; responding to reports daily, weekly and monthly and highlighting any suspicious activities.
 </li>
 <li>
 Suspicious Transaction / Activity monitoring &amp; timely closures of suspicious transaction report - STRs raised.
 </li>
 <li>
 Monitor and follow AML guidelines &ndash; in compliance with Policy to ensure zero issues raised in
 </li>
 <li>
 Authority of Approval for Dormant account activation
 </li>
 <li>
 To ensure that top 100 customer data is updated as per requirement
 </li>
 <li>
 Continuous review of processes, resources &amp; procedures to ensure that service standards are met through capacity planning, removal of bottlenecks and workflow changes.
 </li>
 <li>
 Customer retention efforts with personal involvement in complaint resolution and adhoc feedback from customers.
 </li>
 <li>
 Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines.
 </li>
 <li>
 Monitor and control the Retail Client Credit portfolio and ensure that all facilities to customers and staff are fully secured and accurate and up to date records and documentation in line with the Group credit policy.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Sales and Business Development
 </li>
 <li>
 Decision Making
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Bachelors
 </li>
 <li>
 Minimum Education Bachelors
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Branch Manager (Karachi -Lahore - Islamabad)

<div>
 
 About Us
 
 
 
 Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation &ndash; embracing agile and new ways of working together, which helps us to truly &lsquo;think client&rsquo; and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
 
 
 We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.
 
 
 
 If you&rsquo;re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.
 
 
 
 
 About Wealth And Retail Banking
 
 
 
 Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world&rsquo;s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.
 
 
 
 About The Job
 
 
 
 To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.
 </li>
 <li>
 Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targets, transactions.
 </li>
 <li>
 Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.
 </li>
 <li>
 Creation of sales call plans to acquire large prospective customers through referrals.
 </li>
 <li>
 Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
 </li>
 <li>
 Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.
 </li>
 <li>
 Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.
 </li>
 <li>
 Ensure KYC/AML updates, proper zero error documentation.
 </li>
 <li>
 To be able to detect any suspicious transactions, Money laundering, forgeries etc.
 </li>
 <li>
 Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.
 
 
 </li>
 </ul>
 Our Ideal Candidate
 
 
 <ul>
 <li>
 Experienced Sales and Relationship Manager with background in handling all Banking &amp; Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.
 </li>
 <li>
 Networking ability to manage interdepartmental deliverables.
 </li>
 <li>
 Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
 </li>
 <li>
 Good understanding of the business environment in Bahrain preferably with direct contacts with the local HNI community.
 </li>
 <li>
 Adapting to multi-cultural environment.
 </li>
 <li>
 In-depth knowledge of capital markets and financial planning
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Relationship Management
 </li>
 <li>
 Market Knowledge
 </li>
 <li>
 Addressing Customer Needs
 </li>
 <li>
 Effective Communications
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Associate Director - Affluent

Join Standard Chartered and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Standard Chartered

About Company

Branch Sales & Service Executive

Relationship Manager - Small and Medium Enterprise Banking

Branch Manager (Karachi -Lahore - Islamabad)

Associate Director - Affluent