Urwah Admin

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49737
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>03/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>17/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
Strategy</b><br>
<ul><li>Strategies for Revenue generation and business development</li><li>Business objectives and goals</li><li>Drive the Digital Agenda</li></ul></div>
<div><b>
Business</b><br>
Acquisition &amp; Sales Management<br>
<ul><li>Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.</li><li>Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.</li><li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</li><li>Achieve &ldquo;best in class&rdquo; productivity in order to maximize the efficacy of the sales process.</li><li>Achieve the budgeted cross sell targets, consistency and penetration.</li><li>Aggressive Sales call plans to acquire large prospective customers through referrals.</li><li>Ensure coverage of customer base in accordance with the approved contact plans.</li><li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li><li>Maintain and update customer information on C Manager. Accurate and timely generation of reports.</li><li>Activation of dormant accounts.</li><li>Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.</li></ul></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Customer Relationship Building</b><br>
<ul><li>Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.</li><li>Effectively meeting customer expectations and handling/ reduction of customer complaints.</li><li>Provide professional customer service to achieve a high percentage of customer satisfaction and retention.</li><li>Manage the portfolio to de-risk against attrition and achieve stability of book.</li><li>Have complete knowledge of the customer base in terms of the profile, demographics &amp; psychographics and assets in the Bank and in other places.</li><li>Serve as the one-point contact to the High Net Worth customers of the Bank</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Ensure compliance of laid down process and procedures.</li><li>Facilitate and Implement work process improvements.</li><li>To ensure compliance with Global Process Standards on Customer Data Confidentiality.</li></ul>
<br>
<b>People &amp; Talent</b><br>
<ul><li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.</li><li>Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.</li><li>Employ, engage and retain high quality people, with succession planning for critical roles.</li><li>Responsibility to review team structure/capacity plans.</li><li>Set and monitor s and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Risk Management</b><br>
<ul><li>Ensure KYC/AML updates, proper zero error documentation.</li><li>Updating the C &ndash; Manager, adhering to the Contact Management Plan.</li><li>Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.</li><li>Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.</li><li>Ensure full awareness of all policies relating to operational risk, sales processes, anti-misselling, etc and comply with the same.</li><li>Read, understand and comply with all provisions of the Group Code of Conduct.</li></ul></div>
<div>
Governance<br>
<ul><li>To be able to detect any suspicious transactions, Money laundering, forgeries etc</li><li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.</li><li>Ensure all GPS standards are followed and adhered.</li></ul></div>
<div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li><li>Good knowledge groups policies, standards, local regulations and legislations of the prevention of money laundering and adherence to group code of conduct.</li><li>Obtain Security &amp; Commodity Authority (SCA) license and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Key stakeholders</b><br>
Internal<br>
<ul><li>Product Manager &ndash; Priority Banking - for Launch and implementation of product campaigns</li><li>Customer Service Manager - WM - for Product services to the customers</li><li>Unit Heads &ndash; Treasury - Implementation of sales strategies</li><li>Branch Managers - Implementation of sales strategies</li><li>Marketing Manager - WM - Coordinate marketing and research activities.</li><li>Country Money Laundering Prevention Officer.</li></ul>
External<br>
<ul><li>Existing and Prospective Customers - for Acquisition and retention of business</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Ability to maintain a highly decent professional environment in the Priority Centre.</li><li>Educate Clients on using of other delivery channels.</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>University Graduate.</li><li>Relevant experience in sales and relationship management.</li><li>Experience in handling all Banking &amp; Investment Products.</li><li>Demonstrated ability in sales planning.</li><li>Strong communication and negotiation skills with the ability to influence outcomes.</li><li>Networking ability to manage interdepartmental deliverables.</li><li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li><li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li><li>Computer literacy at the user level.</li><li>Adapting to multi-cultural environment.</li><li>In-depth knowledge of capital markets and financial planning.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Senior Associate Director

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49747
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>09/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>22/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
This role will be responsible for driving the end-to-end Wealth Management (WM) and Bancassurance product agenda, including business planning, product development, lifecycle management, and frontline enablement. The incumbent will ensure an appropriate business structure is in place to support WM growth across all channels, with a strong focus on regulatory compliance and stakeholder collaboration. The role will also lead the design and execution of initiatives to deepen customer product holdings, enhance revenues, and strengthen the bank&rsquo;s WM value proposition in a dynamic market and regulatory environment.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Develop and execute the Wealth Management business plan across all channels, ensuring the right business structure is in place to drive growth.</li>
<li>Maintain a thorough understanding of business dynamics and customer needs to effectively position multiple WM and Bancassurance products and services.</li>
<li>Plan and deliver initiatives and propositions in line with changing business and regulatory dynamics to increase product holdings and improve revenues.</li>
<li>Identify product needs across customer segments with General Managers, product managers and segment managers, and develop appropriate product and service offerings.</li>
<li>Oversee the end-to-end lifecycle of Bancassurance products, including design, launch, review and enhancement, ensuring alignment with business objectives.</li>
<li>Manage partnerships with insurance providers and ensure adherence to local regulatory requirements and Group policies for all Bancassurance offerings.</li>
<li>Ensure front-end and sales staff are adequately trained on product features, benefits and competitive positioning, supported by robust sales and training materials.</li>
<li>Promote product awareness and support a strong Wealth Management culture among existing and prospective clients.</li>
<li>Monitor financial performance and key metrics to ensure delivery against planned activities and targets.</li>
<li>Ensure all product documentation, processes and collateral are complete, accurate and kept up to date.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Wealth Management &amp; Product Knowledge</li>
<li>Business Planning &amp; Execution</li>
<li>Stakeholder &amp; Cross-Functional Management</li>
<li>Regulatory &amp; Market Awareness</li>
<li>Performance Monitoring &amp; Reporting</li>
<li>Sales Enablement &amp; Training</li>
<li>Customer-Centric Proposition Design</li>
<li>Communication &amp; Presentation Skills</li>
</ul></div></div><div><div><div><b>Competencies</b></div>
</div><div><div>Action Oriented</div><div>
Collaborates</div><div>
Customer Focus</div><div>
Nimble Learning</div><div>
Decision Quality</div><div>
Strategic Mindset</div><div>
Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements</div></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Product Manager - Wealth Management

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49846
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>09/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>16/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
Responsible for efficiently and effectively completing all administration management and providing full Executive Assistant services to three Managing Director. Delivering high level of support and service consistently to benefit key stakeholders, both externally and internally.</p>
<ul><li>To provide administrative and diary support WRB COO, EMEA: including diary management, prioritization of simultaneous meeting requests, availability, travel, and expenses.</li><li>Point of liaison to manage internal/external stakeholder calls, appointments and relevant committee meetings associated with the WRB COO.</li><li>Close coordination with other Personal Assistants and Business Planning Managers across the function to ensure appropriate cascade of updates and information.</li><li>Collation of all relevant papers/documents in advance of meetings to be circulated appropriately when required.</li><li>Ensure effective communication, discretion and confidentiality is always maintained especially where delegated authority to sensitive information has been granted.</li><li>General on-site and in-person administrative duties as required; arranging building passes/floor access, desk and locker allocation, business cards, booking meetings, arranging meeting rooms with refreshments, handling mail, photocopying, scanning and re-assignment of document production where large volumes are required.</li><li>Supporting the preparation of sensitive and confidential material and information; including presentations, spreadsheets, papers, and other business-related documentation as required by the team.</li><li>Prepare and process travel and expense claims in a timely manner to avoid late payment fees.</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>Bachelor&rsquo;s Degree / Graduate from a recognised university</li><li>Fluent in English</li></ul>
<ul><li>Office applications and not limited to Outlook, Word, Excel, PowerPoint, Teams etc.</li><li>Business correspondence skills with excellent proficiency of English &ndash; written and spoken.</li><li>Relevant work experience as Personal Assistant in a global, matrixed organisation.</li><li>Comfortable dealing with multi-cultural and diverse teams, languages, and time zones.</li><li>Responsive and able to pay meticulous attention to detail (particularly in documentation).</li><li>Good communication skills with strong command of English</li><li>A team player who demonstrates good interpersonal skills with ability to prioritise workload and manage conflicting priorities.</li><li>Able to multi-task and manage numerous deliverables effectively.</li><li>Excellent organisational skills.</li><li>High sense of urgency.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Personal Assistant

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>45937
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 7
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>11/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>15/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
Support the implementation of the Financial Crime Surveillance Operations (FCSO) strategy by escalating appropriate Financial Crime Compliance (FCC) and Anti Money Laundering (AML) surveillance issues and executing activities in line with guidance documents, Group requirements and regulatory expectations.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Maintain thorough knowledge of bank products across all segments (i.e. retail, commercial, private, correspondent banking and trade) and the ability to execute end-to-end investigations across all segments.</li><li>Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.</li><li>Keep track of and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC.</li><li>Day to day processing of Transaction Monitoring (TM) cases in line with Assess, Analyse, Act (AAA) procedures and in a timely manner within agreed turn around time (TAT) whilst maintaining Quality Control/Quality Assurance results in line with Group and local expectations.</li><li>Support Country Head Financial Crime Survelliance Operations/Regional Head Financial Crime Survelliance Operations with any complex investigations as required.</li><li>Ensure timely initiation of any follow up actions to effectively process cases in TM with clear narratives.</li><li>Escalation of cases through Financial Crime Survelliance Operations transaction monitoring processes to Country FCC.</li><li>Share high profile cases with Country Financial Crime Survelliance Operations Head, Country FCC and Regional Cluster Head of FCSO to develop typologies and other materials to improve controls.</li><li>Ensure forward planning, prioritization, deadline management, streamlined workflows and efficient work practices are the norm.</li><li>Individual accountability for Learning and Development Plans and execution.</li><li>Understand technical aspects of systems relevant to List Management, Customer Due Diligence (CDD), Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management.</li><li>Inform Line Manager / Senior Management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.</li><li>Map risks, quantify the potential impact and escalate where necessary.</li><li>Provide intelligence (to internal forums) on specific clients, client-types and emerging risk typologies.</li><li>Ensure the suitability and quality of case data maintained on enterprise case management systems.</li><li>Support all control checks undertaken by Financial Crime Survelliance Operations under the Operational Risk Framework (ORF).</li><li>Analyze and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and support in remediation actions within the FCSO function.</li><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Manager, Financial Crime Surveillance Operations, Transaction Monitoring

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>46176
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Other
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Fixed Term Worker
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>13/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>02/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
<div><div><div><div><p>This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>Handle inbound calls, provide end to end solutions to clients</li><li>Ensure all client enquires, service request and complaints are handled as per defined processes.</li><li>To be updated with all contact center process and policies and bank product information.</li><li>Supporting the client on any client-initiated needs</li><li>Delivering on transactions, service requests, mobile/online training</li><li>Fulfill all service needs with maximum first call resolution</li><li>Co-browse with the Client in order to assist in resolving issues</li><li>Ability to solve problems and close issues without handing over</li><li>Educate and steer clients for interactions with the bank via online</li><li>Educate and conduct initial set up for online, ATMs etc where required</li><li>Suggest solutions Client might potentially need using analytics triggered next-best-conversation;</li><li>Perform a needs analysis with Clients on receiving calls</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Call Center Management</li>
<li>Empathy and problem-solving</li>
<li>Possess customer centric and positive mindset with a can-do attitude</li>
<li>Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.</li>
<li>Effective Communication</li>
<li>MS Office</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Contact Centre Agent

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49377
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>09/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>22/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
This role will be responsible for managing the Employee Banking portfolio, including complaint handling and closures, charge reversals, Employee Banking waivers, company code updates, and account tagging. The role will be responsible for responding to client queries in the absence of Relationship Managers, ensuring timely resolution of service issues through coordination with internal teams. The role will be responsible for liaising with customers to understand their queries, explain products and services, and provide prompt, professional responses.</div></div></div><p></p><div><div><div><b><br>
Key Responsibilities</b></div>
</div><div><ul><li>Shadow sales staff in servicing customers and support them in delivering superior service.</li>
<li>Liaise with customers to understand their queries, explain relevant products and services, and maintain clear, professional communication.</li>
<li>Manage and resolve service issues and complaints (e.g. migration to payroll, link account issues, annual fee/locker rent queries) and ensure Day 1 closure of the regional complaint bucket.</li>
<li>Coordinate with various internal teams to ensure timely account activation, application processing, dispatch tracking, and resolution of discrepancies.</li>
<li>Ensure prospects are clearly informed about bank charges, terms and conditions, and that all Customer Due Diligence, Legal, Compliance, and data confidentiality requirements are fully adhered to.</li>
<li>Maintain accuracy and service quality by keeping error rates within defined standards and ensuring adherence to prescribed sales and service processes.</li>
<li>Maintain complete and up-to-date knowledge of assigned products to effectively address customer queries and support frontline sales teams.</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Time management</li>
<li>Complaint resolution</li>
<li>MS Office</li>
<li>Excellent communication skills</li>
<li>Customer management</li>
<li>Problem-solving skills</li>
<li>Business development (through calls only)</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><p>
Minimum bachelor&rsquo;s degree in a relevant field</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Client Service Executive - Employee Banking - Karachi

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>46596
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>13/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>17/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
This role will be responsible for calling pre-existing customers from the assigned portfolio to strengthen relationships and increase Annual Net Receivables of Credit cards. Assist clients with queries, perform needs analysis, suggest solutions.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div>
 Co-browse with the Client (ETB service or sales: All ETB clients / NTB sales: All NTB potential clients) to assist in resolving issues<br>
<ul><li>Suggest solutions Client might potentially need using analytics triggered next-best-conversation;</li><li>Perform a needs analysis with Clients on calls</li><li>Ability to solve problems and close issues without handing over</li><li>Complete account opening and sale process on the spot where possible</li><li>If required, hand off client to Personal Acquiring Team for follow up conversation</li><li>Ensure that all the relevant processes carried out by &ldquo;Client Centre Executive &ndash; Sales&rdquo; to adhere DOIs.</li><li>Maintain proper attendance and timing all the time as per HR guideline and Attend regular morning huddles.</li><li>Ensure productivity level and performances are maintained as per defined target.</li><li>Ensure an effective communication with customer as per approved script to maintain and protect the bank reputation and sales integrity.</li><li>Ensure that all the relevant processes carried out by &ldquo;Client Centre Executive &ndash; Sales&rdquo; to adhere DOIs.</li><li>Maintain proper attendance and timing all the time as per HR guideline and Attend regular morning huddles.</li><li>Ensure productivity level and performances are maintained as per defined target.</li><li>Ensure an effective communication with customer as per approved script to maintain and protect the bank reputation and sales integrity.</li><li>Ensure that daily call reports (minimum 35 calls per day) are properly prepared and submitted timely on available tools.</li><li>To ensure performance as per Scorecard</li><li>Ensure data protection, customer confidentiality no sales miss commitment takes place at all time.</li><li>always Ensure adherence to Specified audit checklists and Zero tolerance confirmation .</li><li>Always 'Live the Values' by treating customers fairly and maintaining call quality and discipline.</li><li>Meet the business objectives initiated by the respective country RC business</li><li>Deepen customer relationship and maximize penetration</li><li>Maintain proper hygiene and ensure 'clean desk policy'.</li><li>Mark all leaves at people soft.</li><li>Treat customer and colleague with respect and fairly.</li><li>All e-learning and survey must be done before deadline.</li><li>Systems to shut down before leaving.</li><li>Customer calling timings as per defined guideline.</li><li>Cell phones not allowed in working areas.</li><li>Ensure data protection, customer confidentiality no sales miss commitment takes place at all time.</li><li>Ensure all sales pitches are made without no mis-selling</li><li>always Ensure adherence to Specified audit checklists and Zero tolerance confirmation.</li><li>Ample knowledge of AML/CDD policy &amp; Process as per Job role requirement</li><li>Knowledge of relevant Retail Banking Products</li><li>To be updated &amp; abreast with all the latest products, policy information</li><li>Multi-product Personal Banking knowledge</li><li>General product operations</li><li>Attend all required and mandatory trainings</li><li>Ensure compliance with the basic tenets of the AML, GCOC and other relevant policies of Bank &amp; be a part of out-serve initiatives</li><li>To Ensure Data Protection &amp; Client Data Confidentiality</li><li>To follow the clean desk policy all the time</li><li>always Ensure adherence to Specified audit checklists and Zero tolerance confirmation.</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><p>
&lt;Copy skills and experience from &gt;</p></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
&lt;Add relevant qualifications, if required for the role.&gt;</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

CC Executives - ANR (Portfolio)

Join Standard Chartered Bank and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.