Qureos Mentor

Starkey

<div>Help build a security-first culture where technology enables the business instead of slowing it down. As our Data Protection &amp; Governance Analyst, you'll lead Microsoft 365 data protection, AI-powered employee enablement, and enterprise governance initiatives that safeguard critical information while making security simple, practical, and scalable across the organization.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what&rsquo;s possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart: https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6 (https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6)

JOB RESPONSIBILITIES/RESULTS

JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB

The Data Protection &amp; Governance Analyst owns the day-to-day operation, governance, and adoption of our data protection program across the Microsoft 365 (E5) environment. This role consolidates a fast-growing body of work &mdash; Data Loss Prevention (DLP), sensitivity labeling, and the administration of enterprise-wide security settings &mdash; that is currently distributed across existing team members alongside their primary security-operations duties.

The Data Protection &amp; Governance Analyst will be the single accountable owner for DLP and information-protection controls in Microsoft Purview, will administer security and compliance settings across our largest enterprise SaaS platforms (starting with Microsoft 365), and will lead the employee training and organizational change management required for those controls to be adopted and sustained rather than worked
<ul>
<li>Data Loss Prevention and Information Protection
<ul><li>Own the design, configuration, tuning, and validation of DLP policies in Microsoft Purview across email, SharePoint, OneDrive, Teams, and endpoints.</li>
<li>Build and maintain Sensitive Information Types (SITs), including regex-based detection and trainable classifiers, and validate detection accuracy to reduce false positives and coverage gaps.</li>
<li>Administer and govern the sensitivity-label taxonomy, auto-labeling policies, and label-based protection, including the dynamic group / scoping logic that ensures full population coverage.</li>
<li>Investigate DLP alerts and policy matches, triage incidents, and partner with the SOC/MDR provider and Security Engineering on escalations.</li>
</ul></li></ul><ul><li>Enterprise SaaS Security Administration
<ul><li>Administer the security, compliance, and data-governance settings of large enterprise SaaS solutions, with Microsoft 365 / Purview as the primary platform.</li>
<li>Maintain configuration baselines, document control settings, and support periodic posture assessments and audit/risk-assessment requests.</li>
<li>Coordinate data-protection requirements for new integrations and data flows (e.g., analytics pipelines, mirrored/replicated data stores, and SaaS-to-SaaS connections).</li>
<li>Investigate DLP alerts and policy matches, triage incidents, and partner with the SOC/MDR provider and Security Engineering on escalations.</li>
</ul></li></ul><ul><li>Training and Change Management
<ul><li>Develop and deliver end-user training and enablement on sensitivity labels, DLP behavior, and secure data-handling expectations.</li>
<li>Lead the change management for new and updated controls &mdash; communications, rollout sequencing, stakeholder readiness, and feedback loops &mdash; so controls are adopted with minimal business disruption.</li>
<li>Partner with business units (e.g., Business Intelligence / Enterprise Analytics and application teams) to translate their data-handling needs into appropriate, workable protection policies.</li>
</ul></li></ul><ul><li>AI Enablement</li>
<li>Design, build, and maintain an internal AI assistant/agent that lets employees self-serve answers to security-program questions &mdash; e.g., &ldquo;How do I label this document?&rdquo;, &ldquo;Can I share this externally?&rdquo;, &ldquo;What&rsquo;s our policy on personal cloud storage?&rdquo; &mdash; grounded in our own policies, standards, and DLP/labeling guidance.</li>
<li>Curate and maintain the knowledge base behind the agent (policies, FAQs, control documentation) so responses stay accurate as the program evolves, and establish guardrails so the agent declines or escalates questions it shouldn&rsquo;t answer.</li>
<li>Apply secure-by-design practices to the agent itself: appropriate data handling for prompts/responses, access scoping, and avoidance of sensitive-data exposure through the tool.</li>
<li>Identify other practical applications of AI to the data-protection program (e.g., assisting with classification, drafting policy language, or triaging DLP alerts) and pilot them where they add measurable value.</li>
<li>Employee Enablement and Communications
<ul><li>Produce a recurring IT/security newsletter and related employee communications that build awareness and reinforce good data-handling habits.</li>
<li>Develop and deliver general end-user enablement on core productivity tools (e.g., Microsoft Outlook, Excel, Teams), including quick-reference guides, tips, and informal training.</li>
<li>Serve as point of contact for employee &ldquo;how do I&hellip;&rdquo; questions on IT and productivity tools, and feed recurring questions back into training material and the AI assistant.</li>
</ul>
</li></ul>JOB REQUIREMENTS

Education
<ul>
<li><div><ul><li>Bachelor's degree in cybersecurity, information security, computer science, information technology, or a related field &mdash; or equivalent hands-on experience.</li>
</ul>
</div></li></ul>Experience
<ul>
<li><div><ul><li>5+ years in information security or IT</li>
<li>3+ years of hands on Microsoft Purview/DLP experience</li>
</ul>
</div></li></ul>Knowledge / Technical Requirements
<ul><li>Hands-on Microsoft Purview experience: DLP policies, sensitivity labels, Sensitive Information Types, trainable classifiers, and the M365 compliance/security portals.</li>
<li>Working knowledge of Microsoft 365 / Entra ID administration: dynamic groups, scoping, role-based access, and tenant security/compliance settings.</li>
<li>Practical regex skills and an understanding of data classification methodology.</li>
<li>Familiarity with the broader Microsoft security stack (Defender, Sentinel) and how DLP/labeling data flows into monitoring</li>
<li>Ability to build and maintain an AI assistant/agent for internal users, using a retrieval-augmented (knowledge-grounded) approach so answers are sourced from our own policies and documentation rather than generic model knowledge.</li>
<li>Familiarity with enterprise AI tooling available in our environment &mdash; Microsoft Copilot Studio and Security Copilot (both available under E5) are the most direct fit &mdash; and/or general experience with LLM platforms, prompt design, and connecting a model to a curated knowledge base.</li>
<li>Judgment around responsible/secure AI use: data privacy of prompts and responses, access control, guardrails, and knowing which questions an automated assistant should escalate to a human rather than answer.</li>
<li>Experience iterating on the agent based on real employee questions, and measuring whether it actually deflects routine queries and improves security awareness.</li>
<li>Experience in a regulated / sensitive-data environment (healthcare, medical device, PHI/PII, or IP-heavy manufacturing).</li>
<li>ServiceNow or similar ITSM ticketing workflow experience.</li>
<li>Relevant certifications: Microsoft SC-400 (Information Protection &amp; Compliance Administrator), SC-401, SC-200, or equivalent.</li>
</ul>
Competencies, Skills &amp; Abilities
<ul><li>Demonstrated ability to drive change management and user adoption for security controls &mdash; not just configure them.</li>
<li>Strong written and verbal communication; able to create training material and brief both technical and non-technical audiences.</li>
<li>Stakeholder management across business and IT teams, with the patience to negotiate workable controls.</li>
<li>Ability to create employee-facing communications (e.g., a newsletter) and coaching non-technical staff on everyday productivity tools (Outlook, Excel, Teams); approachable, patient, and able to explain technology in easy to understand terms</li>
</ul>
Salary and Other Compensation:

The target pay rate for this position is between $86000 - $117,000 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

#LI-MP1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Sr Data Protection & Governance Analyst

<div>Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey. This role requires strong communication, empathy, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer qualified patients and support ongoing relationships. Responsibilities include handling calls, emails, and chats, and understanding basic insurance coverage and eligibility processes.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here&rsquo;s a video about the people behind Starkey&rsquo;s groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry&rsquo;s first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

JOB SUMMARY DESCRIPTION 
This position requires excellent communication and people skills to represent Starkey Hearing Technologies&rsquo; products and services. Maintain a high level of care to educate patients on the products and benefits offered along with booking appointments by finding the best hearing care providers to use. Follow up with patients to ensure they are satisfied with their hearing aid purchase as well as after care services. A primary objective will be to provide patient information, schedule appointments at participating hearing professional&rsquo;s offices and be the single source contact for the patient. In addition, building relationships with our preferred hearing healthcare providers by referring qualified patients to their office is a must to drive sales success and patient satisfaction.
As a patient concierge with a strong sales background who can quickly identify areas of opportunity and convert calls into leads and appointments. Attention to detail along with empathetic communication skills are a must. This role will include heavy use of phone (inbound and outbound), email and live chat in office or remote. You will interact with patients and providers to deliver clear and concise information related to general inquiries regarding benefits and providers who can fit patients with hearing aids. Additionally, required to understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit.

Respond promptly and thoroughly to patient inquiries via telephone, email, and live chat
<ul>
<li>Handle all calls with care in a professional-friendly manner.</li>
</ul><ul><li>Act as first point of contact for patient inquiries on how and where to obtain professional hearing services</li>
</ul>
Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting qualified in-office hearing appointments and guiding patients to purchase hearing aids.
<ul>
<li>Approach patients from a sales and support perspective by following script assigned to</li>
</ul>
program/campaign
<ul>
<li>Follow up before and after hearing test appointment and hearing aid fitting to ensure patient</li>
</ul>
satisfaction as well as aftercare education

Communicate effectively with Start Hearing&rsquo;s Network Providers regarding technology recommendations.
<ul>
<li>Provide efficient use of data systems to find and recommend local hearing professionals.</li>
</ul><ul><li>Provide valuable &ldquo;front line&rdquo; feedback on patient concerns</li>
</ul><ul><li>Be able to support hearing care professionals and staff on order entry, sales process and payment</li>
</ul>
process when necessary.

Successfully utilize current CRM and B2B2C support tools as a primary business unit driver
<ul>
<li>Maintain appropriate knowledge of current Start Hearing and competitor hearing aids to be able to</li>
</ul>
answer comparative questions and lead technology discussions toward scheduling appointments with participating network providers.
<ul>
<li>Understand brand, sales, provider network &amp; patient structure to direct complex inquiries to</li>
</ul>
appropriate staff.

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements
<ul>
<li>Education (i.e., 4-year college degree, license, certification)</li>
</ul><ul><li>High school diploma from an accredited institution; General education degree</li>
</ul><ul><li>Experience (i.e., years of work experience related to the job)</li>
</ul><ul><li>Experience in customer service activities and sales related functions</li>
</ul>
Knowledge / Technical Requirements
<ul>
<li>Solid computer experience with Windows programs; experience with CRM systems a plus.</li>
</ul><ul><li>Phone sales process and direct selling</li>
</ul><ul><li>Good product knowledge preferred but not required</li></ul> 


Competencies, Skills &amp; Abilities
<ul><li>Excellent customer service skills</li>
</ul><ul><li>Great enthusiasm for helping patients and providers</li>
</ul><ul><li>Must be an energetic &ldquo;self-starter&rdquo; with the ability to work both independently and within a team</li>
</ul><ul><li>Demonstrate current knowledge of hearing aid and hearing loss information</li>
</ul><ul><li>Strong verbal, written and interpersonal skills with the ability to multi-task.</li>
</ul><ul><li>Attention to details and time management are a must</li>
</ul><ul><li>Previous experience in customer service/support environment</li>
</ul><ul><li>Must be flexible, proactive and possess perseverance</li>
</ul><ul><li>Should be able to operate well under tight pressure</li>
</ul><ul><li>Able to address multiple projects simultaneously</li>
</ul>
The annual salary for this position is between $40,000-$45,000/ year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
 #LI-KS2
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Caring Center Advisor-Onsite

Join Starkey and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Starkey

About Company

Sr Data Protection & Governance Analyst

Caring Center Advisor-Onsite