Qureos Mentor

State of Arkansas

Date: Jul 30, 2026
 Req ID: 58887
 
Location: 
Little Rock, AR, US, 72205
 
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 Category: DEPT OF AGRICULTURE
 Anticipated Starting Salary: $85,943
 
Position Number: 22088653
 County: Pulaski
 Posting End Date: 8/6/2026
 Anticipated Starting Salary: $85,943
 AGRICULTURE
 
As the largest industry in Arkansas, the Arkansas Department of Agriculture is dedicated to the development and implementation of policies and programs for Arkansas agriculture and forestry to keep its farmers and ranchers competitive in national and international markets while ensuring safe food, fiber, and forest products for the citizens of the state and nation. The Department is organized into five Divisions: Forestry Division, Livestock and Poultry Division, Natural Resources Division, Plant Industries Division, and Shared Services Division.
 
Position Information
 
Job Series: Human Resources – Competitive
 
Classification: HR Administrator I
 
Class Code: HDH02C
 
Pay Grade: SPC05
 
Salary Range: $47,397 - $70,148
 
Job Summary
 The HR Administrator I is responsible for managing and overseeing specific HR programs or functions within a state agency or department. This position focuses on operational efficiency, compliance with HR policies, and ensuring that HR services meet the needs of employees and agency goals. The HR Administrator I may supervise HR staff and collaborate with other departments to address employee relations issues, recruitment, benefits, and training.
 Primary Responsibilities
 Manage HR processes related to recruitment, compensation, benefits administration, and employee development. Oversee employee relations and resolve HR-related issues, ensuring compliance with policies and state laws. Administer HR programs, such as performance evaluations, employee recognition, and training initiatives. Guide department staff regarding HR policies and procedures. Monitor HR operations and recommend improvements to enhance efficiency and employee satisfaction. Maintain up-to-date knowledge of HR laws, regulations, and best practices.
 Knowledge and Skills
 In-depth understanding of human resources management, including employee relations, compensation, benefits, performance management, and organizational development. Knowledge of federal and state HR regulations, policies, and best practices. Knowledge of HR principles, practices, and relevant legal requirements. Ability to manage HR programs effectively. Strong interpersonal and communication skills. Ability to work independently and manage multiple priorities. Proficiency in HR software and systems.
 Minimum Qualifications
 
A high school diploma or equivalent; a bachelor’s degree in human resources or a related field is preferred. Three to four of professional experience in human resources, with at least three years in a supervisory role.
 
Licensure/Certifications
 N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
 
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

HR ADMINISTRATOR I

Date: Jul 28, 2026
 Req ID: 58831
 
Location: 
Little Rock, AR, US, 72201
 
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 Category: DEPARTMENT OF EDUCATION
 Anticipated Starting Salary: 88454.91
 
Position Number: 22152851
 County: Pulaski
 Posting End Date: 8/11/2026
 ADE
 
Join the Arkansas Department of Education where each student is recognized as an individual. Through a cultivation of world-class educators, partnering with communities, and an influx of social supports, Arkansas Department of Education provides multi-level supports that help ensure students will receive a personalized education and develop a life-long love of learning.
 
Position Information
 
Job Series: Data Analytics – Competitive
 
Classification: Data Analyst Supervisor/Expert
 
Class Code: IDN02P
 
Pay Grade: IST09
 
Salary Range: $88,455 - $144,321
 
Job Summary
 The Data Analyst Supervisor/Expert plays a crucial leadership role in overseeing and managing the strategic use of data analysis across multiple projects within the State of Arkansas government. This position is responsible for supervising and mentoring a team of data analysts, setting strategic goals for data initiatives, and ensuring that data analysis meets the needs of various state agencies. The Data Analyst Supervisor/Expert must possess advanced data analysis skills, leadership capabilities, and an in-depth understanding of the state's data systems and infrastructure.
 Primary Responsibilities
 The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Lead and supervise a team of data analysts, data scientists, and related staff, ensuring quality, accuracy, and timeliness of data-driven projects. Design and implement data strategies to support complex government operations and policy decisions. Manage large-scale data analytics projects, ensuring the collection, analysis, and dissemination of high-quality data. Oversee the development of automated data collection processes, dashboards, and data visualization tools for state departments. Collaborate with other state agencies and external stakeholders to align data analytics efforts with state policy objectives. Develop and enforce data governance policies and standards to maintain the security and privacy of sensitive data. Provide expert-level consultation to agency leadership on data-driven decisions, reporting, and strategic planning. Conduct complex data analysis and statistical modeling to support decision-making at the highest levels of government. Train and mentor junior data analysts, fostering professional growth and ensuring the team stays up to date with the latest data technologies and techniques.
 Knowledge and Skills
 Data analytics methodologies, statistical techniques, and advanced data modeling. Database management systems, data warehousing, and cloud-based data environments. Leadership and team management, with the ability to motivate and develop staff. Expertise in data analysis tools such as Python, R, SQL, and data visualization tools like Tableau or Power BI. Excellent communication skills, both written and verbal, with the ability to present data insights to non-technical stakeholders. Ability to work effectively across teams and manage multiple high-priority projects simultaneously. Ability to interpret and translate data insights into actionable strategies for government operations.
 Minimum Qualifications
 
Bachelor’s or master’s degree in data science, computer science, statistics, or a related field preferred. At least six years of experience in data science, machine learning, or advanced data analysis.
 
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
 
Licensure/Certifications
 N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
 
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

DATA ANALYST SUPERVISOR/EXPERT

Date: Jul 28, 2026
 Req ID: 58839
 
Location: 
Statewide, AR, US, 99999
 
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 Category: DEPARTMENT OF CORRECTION
 Anticipated Starting Salary: $50,845.00
 
Position Number: 22083303
 County: Statewide
 Posting End Date: 8/4/2026
 Anticipated Starting Salary: $50,845.00
 
LOCATION INFORMATION
 
This is a statewide recruitment for the position of Correctional Officer. Applicants will be considered for placement at one or more locations listed below based on hiring needs and candidate preference.
 
The mission of the Department of Corrections is to be a public safety resource for Arkansas families by providing professional management solutions and evidence-based rehabilitative initiatives for offenders.
 
All DOC positions are designated as Safety Sensitive Positions and are subject to random drug testing pursuant to the Secretarial Directive governing Personnel Drug Testing. Medical marijuana usage, as defined in Amendment 93 of the Arkansas Constitution, prohibits Personnel in a Safety-Sensitive Position from the use of medical marijuana even if they are qualifying patient under the amendment and/or hold a registry identification card. Department Personnel are prohibited from the use or possession of a medicinal marijuana card pursuant to this policy and state law.
 
Position Information
 
Job Series: Corrections Officers - Career-path
 
Classification: Corrections Officer
 
Class Code: SCO05P
 
Pay Grade: LES02
 
Salary Range: $50,845 - $75,251
 
Job Summary
 The Corrections Officer is responsible for maintaining security and overseeing the work and behavior of inmates in a correctional facility. This position is governed by state and federal laws and agency/institution policy.
 Primary Responsibilities
 Supervise the security and conduct of inmates in cells, during group meetings, meals, recreation, visitations, and work assignments. Maintain perimeter security by monitoring the facility for escapees and/or disturbances. Perform security checks of buildings and grounds, including shakedowns and searches of inmates. Maintain logs for work release inmates and write incident reports. Escort inmates to visitations, court, and work assignments. Attend shift briefings to discuss incidents, problems, and weak points in security. Perform other duties as assigned.
 Knowledge and Skills
 Ability to manage and de-escalate high-tension situations calmly and effectively. Proficient in monitoring behaviors and identifying potential security risks. Monitor inmate activities and write detailed reports. Capability to perform physically demanding tasks, including emergency responses. Quick and sound decision-making in high-stress or emergency’s. Exercise self-defense tactics when necessary.
 Minimum Qualifications
 
The formal education equivalent of a high school diploma.
 
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
 
Licensure/Certifications
 N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
 
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

CORRECTIONS OFFICER

<div>
 
 Position Number: 22178648
 
 
 County: Clark
 
 
 Posting End Date: August 10, 2026
 
 
 
 The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
 
 
 
 Position Information
 
 
 
 
 Job Series:
 
 Nurses &ndash; Career-path
 
 
 
 Classification:
 
 Registered Nurse
 
 
 
 Class Code:
 
 MNU06P
 
 
 
 Pay Grade:
 
 MED05
 
 
 
 Salary Range:
 
 $75,245 - $111,363
 
 
 
 Job Summary
 
 
 
 Registered Nurses (RNs) provide direct patient care in a variety of healthcare settings, including hospitals, clinics, and community health programs. RNs assess patient health, develop care plans, administer treatments, and collaborate with other healthcare professionals to deliver high-quality care.
 
 
 
 Primary Responsibilities
 
 
 
 Assess patient health, monitor vital signs, and document patient progress. Administer prescribed medications and treatments in accordance with medical orders. Develop, implement, and update patient care plans. Educate patients and families on health conditions and wellness practices. Participate in multidisciplinary care teams to plan and implement care strategies. Maintain accurate patient records and comply with health regulations.
 
 
 
 Knowledge And Skills
 
 
 
 Knowledge of nursing principles, practices, and procedures. Ability to perform physical assessments and recognize changes in patient condition. Proficiency in administering medications and treatments safely. Strong communication skills for patient interaction and team collaboration. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
 
 
 
 Minimum Qualifications
 
 
 
 Current Registered Nurse (RN) licensure in Arkansas.
 
 
 
 
 Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee&rsquo;s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
 
 
 
 
 
 Licensure/Certifications
 
 
 
 N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
 
 
 
 The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
 
</div>

REGISTERED NURSE

Date: Jul 10, 2026
 Req ID: 58443
 
Location: 
Hot Springs, AR, US, 71901
 
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 Category: DFA - OFC OF CHILD SUPPORT ENF
 Anticipated Starting Salary: $57,351
 
Position Number: 22110835
 County: Garland
 Posting End Date: 7/21/2026
 Anticipated Starting Salary: $57,351
 [[section]]
 
The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.
 
Position Information
 
Job Series: Fiscal Support – Career-path
 
Classification: Fiscal Support Supervisor/Expert
 
Class Code: FFS05P
 
Pay Grade: SGS07
 
Salary Range: $57,351 - $84,879
 
Job Summary
 The Fiscal Support Supervisor/Expert is responsible for overseeing a team of fiscal support specialists or coordinators and ensuring that all fiscal operations are completed efficiently, accurately, and in compliance with applicable laws and regulations. This position combines expertise in fiscal operations with leadership responsibilities, offering guidance and supervision to staff in day-to-day tasks.
 Primary Responsibilities
 The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise fiscal support staff in daily operations. Ensure that fiscal support services, including billing, payments, and accounting functions, are completed correctly. Provide technical expertise in resolving complex fiscal issues. Assist in the training and development of team members. Review and approve financial reports, reconciliations, and audits. Act as a liaison between other departments and the fiscal support team.
 Knowledge and Skills
 Strong knowledge of state fiscal policies, regulations, and best practices. Expertise in accounting, financial reporting, and budgeting. Excellent problem-solving and decision-making skills. Ability to lead and develop a team effectively. High attention to detail and ability to meet deadlines.
 Minimum Qualifications
 
A bachelor’s degree in accounting, Finance, or a related field is preferred. Three to five years of experience in fiscal management or accounting. Previous experience supervising a team is preferred.
 
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
 
Licensure/Certifications
 N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
 
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
 
ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.
 
Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.
 
Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

FISCAL SUPPORT SUPERVISOR/EXPERT

Date: Jul 10, 2026
 Req ID: 58448
 
Location: 
Little Rock, AR, US, 72201
 
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 Category: DFA - OFC OF CHILD SUPPORT ENF
 Anticipated Starting Salary: $39,171
 
Position Number: 22079791
 County: Pulaski
 Posting End Date: 7/21/2026
 Anticipated Starting Salary: $39,171
 [[section]]
 
The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.
 
Position Information
 
Job Series: Revenue Programs
 
Classification: Customer Service Specialist – Career Path
 
Class Code: PRP02P
 
Pay Grade: SGS03
 
Salary Range: $39,171 - $57,973
 
Job Summary
 The Customer Service Specialist is responsible for providing exceptional customer service to taxpayers and the public regarding state tax inquiries, payments, child support, or other related services. This position involves assisting customers both in person and via phone, email, and other communication channels. The successful candidate will be skilled in problem-solving, possess a strong understanding of state tax policies and procedures or child support policies and regulations, and deliver timely and accurate information to resolve issues. The Customer Service Specialist will work collaboratively with other staff to ensure the smooth operation of the revenue or child support office, while upholding state and federal regulations and maintaining a positive customer experience.
 Primary Responsibilities
 Provide high-quality customer service by responding to taxpayer and customer inquiries, explaining tax laws, payment processes, child support services, and related issues. Assist customers with the completion of tax and other forms, tax filing procedures, and understanding their tax or child support obligations in a professional and courteous manner. Answer questions related to individual and business tax filings, tax payment processes, refunds, penalties, and other revenue-related topics. Help taxpayers resolve issues related to overdue payments, discrepancies, or other concerns by providing accurate information and guidance. Help child support customers with case issues by providing information and assisting with completing applications and forms. Gather information through interviews and contact to employers and other entities. Perform activities to locate parents’ address, employer, and income or other assets. Accurately record and document customer interactions, inquiries, and the steps taken to resolve issues in the department’s systems. Maintain up-to-date records of taxpayer and customer requests and follow up as necessary to ensure that all issues are addressed. Guide taxpayers through the process of filing taxes online, by mail, or in person. Educate taxpayers on the various tax filing methods and procedures to ensure compliance with state tax laws. Provide clear instructions for completing tax forms and submitting required documentation. Identify, investigate, and resolve customer service issues, including discrepancies, incorrect filings, payment issues, or other challenges. Work with the appropriate departments or units to escalate more complex cases or disputes for further resolution. Provide general administrative support within the revenue or child support office, including data entry, sorting mail, filing documents, organizing records, and other clerical duties. Assist in preparing and processing forms, applications, and payments. Accept and process payments for taxes, fees, fines, or other revenue and child support-related services. Provide receipts and ensure that all transactions are accurately recorded and processed according to state procedures.
 Knowledge and Skills
 Demonstrated ability to interact professionally and courteously with taxpayers and customers, ensuring positive experiences even in challenging or stressful situations. Strong interpersonal skills are essential for building rapport and trust with customers. Excellent verbal and written communication skills, including the ability to explain complex tax or child support regulations in a clear, concise, and understandable manner. Ability to actively listen to customers and respond empathetically to their concerns. Ability to assess situations, identify issues, and provide solutions or guidance. Strong critical thinking skills to resolve discrepancies, answer questions accurately, and troubleshoot taxpayer problems efficiently. Meticulous attention to detail in documenting taxpayer information, processing payments, and ensuring accuracy in all aspects of customer service and record-keeping. Ability to handle sensitive taxpayer information with discretion and adhere to confidentiality requirements. Demonstrated integrity in all customer service interactions.
 Minimum Qualifications
 
A high school diploma.
 
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
 
Licensure/Certifications
 N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
 
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
 
ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.
 
Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.
 
Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

CUSTOMER SERVICE SPECIALIST

Date: Jul 10, 2026
 Req ID: 58432
 
Location: 
Osceola, AR, US, 72370
 
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 Category: DFA - REVENUE SERVICES DIV
 Anticipated Starting Salary: $39,171
 
Position Number: 22108310
 County: Mississippi
 Posting End Date: 7/17/2026
 Anticipated Starting Salary: $39,171
 [[section]]
 
The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.
 
Position Information
 
Job Series: Revenue Programs
 
Classification: Customer Service Specialist – Career Path
 
Class Code: PRP02P
 
Pay Grade: SGS03
 
Salary Range: $39,171 - $57,973
 
Job Summary
 The Customer Service Specialist is responsible for providing exceptional customer service to taxpayers and the public regarding state tax inquiries, payments, child support, or other related services. This position involves assisting customers both in person and via phone, email, and other communication channels. The successful candidate will be skilled in problem-solving, possess a strong understanding of state tax policies and procedures or child support policies and regulations, and deliver timely and accurate information to resolve issues. The Customer Service Specialist will work collaboratively with other staff to ensure the smooth operation of the revenue or child support office, while upholding state and federal regulations and maintaining a positive customer experience.
 Primary Responsibilities
 Provide high-quality customer service by responding to taxpayer and customer inquiries, explaining tax laws, payment processes, child support services, and related issues. Assist customers with the completion of tax and other forms, tax filing procedures, and understanding their tax or child support obligations in a professional and courteous manner. Answer questions related to individual and business tax filings, tax payment processes, refunds, penalties, and other revenue-related topics. Help taxpayers resolve issues related to overdue payments, discrepancies, or other concerns by providing accurate information and guidance. Help child support customers with case issues by providing information and assisting with completing applications and forms. Gather information through interviews and contact to employers and other entities. Perform activities to locate parents’ address, employer, and income or other assets. Accurately record and document customer interactions, inquiries, and the steps taken to resolve issues in the department’s systems. Maintain up-to-date records of taxpayer and customer requests and follow up as necessary to ensure that all issues are addressed. Guide taxpayers through the process of filing taxes online, by mail, or in person. Educate taxpayers on the various tax filing methods and procedures to ensure compliance with state tax laws. Provide clear instructions for completing tax forms and submitting required documentation. Identify, investigate, and resolve customer service issues, including discrepancies, incorrect filings, payment issues, or other challenges. Work with the appropriate departments or units to escalate more complex cases or disputes for further resolution. Provide general administrative support within the revenue or child support office, including data entry, sorting mail, filing documents, organizing records, and other clerical duties. Assist in preparing and processing forms, applications, and payments. Accept and process payments for taxes, fees, fines, or other revenue and child support-related services. Provide receipts and ensure that all transactions are accurately recorded and processed according to state procedures.
 Knowledge and Skills
 Demonstrated ability to interact professionally and courteously with taxpayers and customers, ensuring positive experiences even in challenging or stressful situations. Strong interpersonal skills are essential for building rapport and trust with customers. Excellent verbal and written communication skills, including the ability to explain complex tax or child support regulations in a clear, concise, and understandable manner. Ability to actively listen to customers and respond empathetically to their concerns. Ability to assess situations, identify issues, and provide solutions or guidance. Strong critical thinking skills to resolve discrepancies, answer questions accurately, and troubleshoot taxpayer problems efficiently. Meticulous attention to detail in documenting taxpayer information, processing payments, and ensuring accuracy in all aspects of customer service and record-keeping. Ability to handle sensitive taxpayer information with discretion and adhere to confidentiality requirements. Demonstrated integrity in all customer service interactions.
 Minimum Qualifications
 
A high school diploma.
 
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
 
Licensure/Certifications
 N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
 
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
 
ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.
 
Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.
 
Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.

Join State of Arkansas and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

State of Arkansas

About Company

HR ADMINISTRATOR I

DATA ANALYST SUPERVISOR/EXPERT

CORRECTIONS OFFICER

REGISTERED NURSE

FISCAL SUPPORT SUPERVISOR/EXPERT

CUSTOMER SERVICE SPECIALIST

CUSTOMER SERVICE SPECIALIST