Qureos Mentor

State of Iowa

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><b><i>This is not a remote position.</i></b><br>
Be the Lifeline: Join the Iowa Department of Public Safety as a Dispatcher/ Communications Center Specialist<br>
<br>
Do you thrive under pressure, communicate clearly, and have a commitment to public service?<br>
The State of Iowa Department of Public Safety is seeking detail-oriented, highly dependable individuals to serve as Dispatchers/ Communications Center Specialists, acting as the critical link between emergency calls and first responders.<br>
<br>
Whether you&rsquo;re beginning your career in public safety or bringing prior experience to the table, we offer an opportunity to make a real difference every single day.<br>
<br>
<b><i>About the Role</i></b><br>
As a Communications Center Specialist, you&rsquo;ll be at the center of emergency operations&mdash;handling public safety and criminal justice information via phone, two-way radio, and digital systems. Your decisions directly impact the safety of law enforcement and the public, and your calm demeanor and quick thinking will help preserve lives and property across the state of Iowa.<br>
<br>
<b><i>What You&rsquo;ll Do</i></b><br>
In addition to the core duties, you&rsquo;ll:<br>
<ul><li>Elicit critical information from private citizens and partner agencies, ensuring that accurate data is relayed to the appropriate law enforcement or emergency personnel.</li><li>Monitor, identify, and report issues with the computerized switching system and coordinate timely repairs.</li><li>Receive and enter road condition reports and towed vehicle updates into the statewide computer system.</li><li>Operate two-way radios, telephones, and law enforcement data systems to support real-time communication with police, fire, and medical services.</li><li>Retrieve and relay confidential records from the IOWA System, NCIC, and NLETS to authorized officials.</li><li>Maintain ongoing contact with investigative officers to ensure situational awareness and officer safety during potentially dangerous interactions.</li></ul><br>
<b><i>
About the Department</i></b><br>
The Iowa Department of Public Safety (DPS) is a statewide law enforcement agency committed to serving the people of Iowa with leadership, integrity, and professionalism. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa.<br>
<br>
<b><i>DPS is comprised of the following divisions:</i></b><br>
<ul><li>Iowa State Patrol</li><li>Iowa Division of Criminal Investigation (DCI)</li><li>Iowa Division of Narcotics Enforcement</li><li>Iowa State Fire Marshal</li><li>Division of Professional Development and Support Services</li><li>Division of Intelligence and Fusion Center</li><li>Administrative Services Division</li></ul><br>
<b><i>
What We&rsquo;re Looking For</i></b><br>
We&rsquo;re searching for individuals who demonstrate:<br>
<ul><li>Clear, calm, and professional communication under stress</li><li>Strong attention to detail and critical thinking skills</li><li>The ability to work flexible, irregular hours including nights, weekends, and holidays</li><li>A strong sense of integrity, discretion, and teamwork</li><li>Familiarity with Iowa geography or the ability to learn it quickly</li><li>Commitment to public safety and the mission of DPS</li></ul><br>
<b>
Minimum Qualifications</b><br>
Communications Center Specialist 1:<br>
<ul><li>High school diploma or GED.</li><li>Must pass a thorough background investigation.</li><li>Must pass a physical and psychological evaluation provided by the Department of Public Safety (includes vision corrected to 20/20, normal hearing with minimal loss, and normal speech).</li></ul><br>
Communications Center Specialist 2:<br>
<ul><li>Two years of full-time experience in a public safety communications role; OR</li><li>Equivalent education/experience (30 semester hours in law enforcement = 1 year of experience, max 2 years substitution); OR</li><li>One year of full-time experience as a Communications Center Specialist 1 within the State of Iowa.</li></ul><br>
<b><i>
Why Join Us?</i></b><br>
As a State of Iowa Executive Branch agency, the Department of Public Safety offers a supportive, mission-driven work environment and comprehensive benefits, including:<br>
<ul><li>Health, dental, and life insurance</li><li>Nine paid holidays, plus generous paid vacation and sick leave starting on your first day</li><li>Iowa Public Employees Retirement System (IPERS) defined benefit program</li><li>Professional development opportunities, including paid training, certifications, and conferences</li><li>Employee discounts through various vendors</li><li>A collaborative and positive workplace culture where your work truly matters</li></ul><br>
<b><i>
Additional Information</i></b><br>
<ul><li>Applicants are encouraged to attach a resume and cover letter to their online application.</li><li>The selection process may include phone or in-person interviews and could take up to 120 days.</li><li>Applicants are welcome to explore additional employment opportunities within DPS.</li></ul><br>
Apply Today!<br>
If you&rsquo;re ready to be the voice behind the response&mdash;the calm in the chaos&mdash;we invite you to apply and join our dedicated team of public safety professionals.<br>
<br>
<b>E-Verify and Right to Work</b><br>
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal <b>Right to Work</b> laws, which protect employees&rsquo; rights to work without being</div></div>
<div><h2 class="jobSectionHeader"><b>Minimum Qualification Requirements</b></h2></div>
<div><p>Graduation from high school or GED.<br>
<br>
For additional information, please click on this link to view the job description. (Download PDF reader)</p></div>
<div><h2 class="jobSectionHeader"><b>Additional Qualification Requirements</b></h2></div>
<div><p>Ability to pass a thorough background investigation by the Division of Criminal Investigation.<br>
<br>
Ability to pass a physical and psychological evaluation provided by the Department of Public Safety which includes normal hearing with a loss not exceeding a twenty-five decibel average in either ear at 500, 1000, 2000, and 4000 cycles, vision corrected to 20/20 and normal speech.</p></div></div></div>

Cedar Rapids Law Enforcement Dispatcher/Communications Center Specialist 1

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<p></p><div><div><b>The current starting wage for this position is $22.94 an hour plus shift differential</b></div><div><b>
**RESIDENTIAL OFFICERS ARE AN IPERS PROTECTION OCCUPATION STATUS**</b></div><b><br>
1 Position at the Waterloo Residential Correctional Facility</b><p><b>
2ND SHIFT (4:00PM &ndash; 12:00AM) WITH WEDNESDAY &amp; THURSDAY OFF</b></p><p>
Are you passionate about making a positive impact in your community? Do you thrive in dynamic and demanding situations? If so, we have an exciting opportunity for you to become a key player in preparing clients for successful reentry into society as a Residential Officer at the Iowa Department of Corrections.</p><p>
As a Residential Officer in our 24-hour community-based corrections facility, you will be a direct service provider, engaging in high-contact interactions with clients. You will play an essential role in eliciting and supporting pro-social behaviors, with a focus on programming that fosters personal growth and reduces the risk of reoffending.</p><p>
We value initiative and independent judgment, and you will be part of a cohesive multidisciplinary team, working collaboratively to observe and assess client behaviors and interactions. Your exceptional communication skills and ability to build quality relationships with clients will be essential in driving positive change.</p><p>
Your responsibilities will encompass a diverse range of tasks from conducting facility security checks and searches to transporting clients within the community. You'll be trained to employ effective behavior change techniques, such as motivational interviewing and cognitive behavioral strategies, to facilitate lasting transformation.</p><p>
Your dedication to client welfare extends to supporting case managers and clients in achieving their goals, considering individual needs, disabilities, trauma, and cultural responsiveness. Safety is paramount, and you will be prepared to respond to emergencies using appropriate defensive tactics and life-saving measures.</p><p>
We value integrity, ethical conduct, and attention to detail in all aspects of our work, and we invite you to become an integral part of our team dedicated to transforming lives and promoting community safety.</p><b>
NOTE: This position has been designated as a MALE only position, due to the gender-specific requirements of the Federal Bureau of Prisons contract. In addition, as long as the position carries the BFOQ designation, a Female may not occupy the position.<br>
</b><br>
<br>
<p><b>As a State of Iowa Employee, you will also receive a robust benefits package including:</b></p><ul><li>
Paid time off including vacation, paid holidays, and sick leave with no cap on the sick leave hours that you can accrue</li><li>
Excellent Health, Dental and Vision Insurance Package</li><li>
IPERS Retirement package and option for deferred compensation</li><li>
Flexible Spending Accounts (medical and dependent care)</li><li>
Free Life Insurance</li><li>
Employee Assistance Programs</li><li>
Employee Discount Programs</li></ul><div></div><div><br>
Applicants must satisfactorily complete a background investigation, including criminal history data. Employees must possess or have the ability to obtain a valid driver&rsquo;s license. Must adhere to the use of universal precautions in the performance of job duties in order to minimize the potential risk for exposure to blood borne pathogens. Will be required to become certified in First Aid and CPR.</div><div></div><p><br>
If you are ready to take on this fulfilling and impactful role, apply now and join us in making a difference in the lives of those we serve.</p><p><b>
E-Verify and Right to Work</b></p><p>
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal <b>Right to Work</b> laws, which protect employees&rsquo; rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.</p></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualification Requirements</b></h2></div>
<p></p><div><p>Graduation from high school, GED, or equivalency.</p><br>
For additional information, please click on this link to view the job description.</div></div></div><p></p>

Residential Officer 310 Waterloo Residential Correctional Facility - Gender Specific - Male

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<p></p><div><p>The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determinations is seeking a Administrative Support Assistant 1 to join our team!</p><p>
Are you efficient, detail-oriented, and excited about helping people? The Iowa Department of Health &amp; Human Services (HHS) is looking for an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in our Carroll County office Monday &ndash; Friday from 8 am &ndash; 4:30 pm. This role is perfect for someone who keeps things running smoothly, enjoys working with others and making a difference in their community. This is an in-office position.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.</li><li>
Provide friendly, professional assistance to customers and staff&mdash;both in person and over the phone.</li><li>
Enter and update information in a variety of computer systems.</li><li>
Stay informed on policies and procedures through training and meetings.</li><li>
Support team members as a backup when needed.</li></ul><p><b>
What We&rsquo;re Looking For</b></p><ul><li>
Strong organizational skills and attention to detail.</li><li>
Ability to prioritize tasks and meet deadlines in a fast-paced environment.</li><li>
Excellent communication and customer service skills.</li><li>
Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.</li><li>
Dependable attendance and commitment to confidentiality.</li><li>
Occasional travel to assist other offices.</li></ul><p><b>
Why Join Us?</b></p><ul><li>
Meaningful Work: Help connect Iowans to vital health and human services.</li><li>
Work-Life Balance: Enjoy a predictable Monday&ndash;Friday schedule.</li><li>
Growth Opportunities: Access to training and development programs.</li><li>
Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more! See below for more information.</li></ul><p>
Ready to make an impact? Apply today and become part of a team that cares about Iowa&rsquo;s communities!</p><p><b>
How to Apply</b></p><p>
For help creating a profile or entering your information, please go to the online Employment ApplicationGuide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please list any additional languages you speak in your application.</p><p><b>
Benefits</b><br>
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:</p><ul><li><b>
Health, Dental, and Vision Coverage: </b>Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!</li><li><b>
Paid Time Off: </b>Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).</li><li><b>
Retirement Plans: </b>Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).</li><li><b>
Flexible Spending Accounts: </b>Take advantage of flexible spending accounts for medical and dependent care expenses.</li><li><b>
Insurance Coverage: </b>Benefit from life insurance and free long-term disability insurance for added peace of mind.</li><li><b>
Employee Assistance Program: </b>Access resources and support through our Employee Assistance Program for personal and professional challenges.</li><li><b>
Employee Discount Programs: </b>Enjoy discounts on a variety of goods and services through our employee discount programs.</li></ul><p>
For additional information on benefits click here.<br>
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.</p><p><b>
Background Checks</b><br>
Applicants will be required to complete a background check to be considered for this position.</p><p><b>
The State of Iowa is an EEO/AA Employer</b><br>
HHS values those with &ldquo;lived experience&rdquo; and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired &ndash; Relay Iowa 1-800-735-2942 TDD).</p><p><b>
E-Verify and Right to Work</b><br>
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal <b>Right to Work</b> laws, which protect employees&rsquo; rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualification Requirements</b></h2></div>
<div><p>No specific education or work experience required.<br>
<br>
For more information click on this link to view the job description</p></div>
<div><h2 class="jobSectionHeader"><b>Additional Qualification Requirements</b></h2></div>
<div><p>Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.</p></div></div></div>

Administrative Support Assistant 1

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<p></p><div><p>The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determinations is seeking an Administrative Support Assistant 1 to join our team!</p><p>
Are you efficient, detail-oriented, and excited about helping people? The Iowa Department of Health &amp; Human Services (HHS) is looking for an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in our Wapello County office Monday &ndash; Friday from 8:00 am &ndash; 4:30 pm. This role is perfect for someone who keeps things running smoothly, enjoys working with others and making a difference in their community. This is an in-office position.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.</li><li>
Provide friendly, professional assistance to customers and staff&mdash;both in person and over the phone.</li><li>
Enter and update information in a variety of computer systems.</li><li>
Stay informed on policies and procedures through training and meetings.</li><li>
Support team members as a backup when needed.</li></ul><p><b>
What We&rsquo;re Looking For</b></p><ul><li>
Strong organizational skills and attention to detail.</li><li>
Ability to prioritize tasks and meet deadlines in a fast-paced environment.</li><li>
Excellent communication and customer service skills.</li><li>
Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.</li><li>
Dependable attendance and commitment to confidentiality.</li><li>
Occasional travel to assist other offices.</li></ul><p><b>
Why Join Us?</b></p><ul><li>
Meaningful Work: Help connect Iowans to vital health and human services.</li><li>
Work-Life Balance: Enjoy a predictable Monday&ndash;Friday schedule.</li><li>
Growth Opportunities: Access to training and development programs.</li><li>
Comprehensive Benefits: Health insurance, retirement plans, paid time off, and more! See below for more information.</li></ul><p>
Ready to make an impact? Apply today and become part of a team that cares about Iowa&rsquo;s communities!</p><p><b>
How to Apply</b></p><p>
For help creating a profile or entering your information, please go to the online Employment ApplicationGuide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please list any additional languages you speak in your application.</p><p><b>
Benefits</b><br>
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:</p><ul><li><b>
Health, Dental, and Vision Coverage: </b>Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!</li><li><b>
Paid Time Off: </b>Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).</li><li><b>
Retirement Plans: </b>Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).</li><li><b>
Flexible Spending Accounts: </b>Take advantage of flexible spending accounts for medical and dependent care expenses.</li><li><b>
Insurance Coverage: </b>Benefit from life insurance and free long-term disability insurance for added peace of mind.</li><li><b>
Employee Assistance Program: </b>Access resources and support through our Employee Assistance Program for personal and professional challenges.</li><li><b>
Employee Discount Programs: </b>Enjoy discounts on a variety of goods and services through our employee discount programs.</li></ul><p>
For additional information on benefits click here.<br>
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.</p><p><b>
Background Checks</b><br>
Applicants will be required to complete a background check to be considered for this position.</p><p><b>
The State of Iowa is an EEO/AA Employer</b><br>
HHS values those with &ldquo;lived experience&rdquo; and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired &ndash; Relay Iowa 1-800-735-2942 TDD).</p><p><b>
E-Verify and Right to Work</b><br>
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal <b>Right to Work</b> laws, which protect employees&rsquo; rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualification Requirements</b></h2></div>
<div><p>No specific education or work experience required.<br>
<br>
For more information click on this link to view the job description</p></div>
<div><h2 class="jobSectionHeader"><b>Additional Qualification Requirements</b></h2></div>
<div><p>Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.</p></div></div></div>

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<p></p><div><div>The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services, is seeking a Child &amp; Family Services Case Manager to join our team!</div><div><br>
This position is located in Burlington and will cover that and surrounding counties.</div><div><br>
This is a full-time opportunity, Monday &ndash; Friday with typical hours being from 8:00 AM- 4:30 PM with paid overtime as needed including after-hours and weekend on call rotation. All paid overtime must be pre-approved by leadership.</div><div><br>
The primary purpose for this position is to work with families in which child abuse and/or neglect has occurred. The focus is to decrease the likelihood of continued abuse while preserving families. We do our best to keep families together, however, there are times in which this is not possible. In these circumstances, children may have to be removed from parental custody and placed in another home, preferably still with family. As a Social Work Case Manager, there will be times in which you will have to remove children. This can be a difficult and challenging process.</div><div><b><br>
Responsibilities include but are not limited to:</b></div><div><ul><li>
Assess the ongoing risk to children, develop safety plans, assess the strengths, and needs of the child and family, and make recommendations to various county attorneys and courts.</li><li>
Frequent interaction with law enforcement, medical/mental health community partners, schools, etc.</li><li>
Requires the ability to apply Iowa Code, agency policy, and sound professional judgment to highly complex situations involving crises and or chronic abuse or neglect</li><li>
All cases assigned to persons in this position require home visits, detailed interviews, and thorough narrative documentation</li><li>
Troubleshoots problematic situations to find innovative solutions to present to administration and the supervisor. Confronts crisis situations and high stress situations in a calm and orderly manner. Maintaining confidential information as required by the agency and assuring safety is a top priority for all in the office</li><li>
Obtain information from a wide variety of sources, including written materials, telephone conversations and through computer databases and to be able to read and interpret the data</li><li>
Identifies rules, principles, or relationships that explain reasonable facts, data, or other information that analyzes information and draws accurate conclusions</li><li>
Interacts in a team environment to manage group processes, facilitates, and encourages cooperation, pride, trust, and group identity, fosters commitment and team spirit</li><li>
Works with others to achieve goals</li><li>
Within an office environment, provides Division support to large segment of agency through managing internal and external requests for information and legislative reviews requiring comprehension of request, independent judgment and adherence to agency formatting of timely response or communication. Interact with employees and customers in a positive customer service manner to resolve problems and answer customer inquiries. Customer contacts may include correspondence, telephone, or walk-ins to the local office</li><li>
This position will be required to work or be on standby during nights and weekends on a rotational basis.</li></ul></div><div><b><br>
The ideal candidate will demonstrate:</b></div><div><ul><li>
Successful management of a full case load</li><li>
Strong observational and analytical skills, as well the ability to respectfully engage families as partners in planning for safety and establish a working relationship with families</li><li>
Excellent judgment and communication skills and the ability to provide good written documentation in a timely manner</li><li>
The ability to develop case plans, use critical thinking skills, prioritize work and work under pressure</li><li>
The ability to use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.</li></ul></div><div>
To ensure the Service Area is providing the best service to the residents of Iowa, applicants should demonstrate exceptional customer service skills, integrity, and a strong work ethic.</div><div><br>
Preference will be given for education or experience which correlates directly with the requirements and duties of the position.</div><div><b><br>
Benefits</b></div><div>
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:</div><ul><li><b>
Health, Dental, and Vision Coverage: </b>Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!</li><li><b>
Paid Time Off: </b>Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).</li><li><b>
Retirement Plans: </b>Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).</li><li><b>
Flexible Spending Accounts: </b>Take advantage of flexible spending accounts for medical and dependent care expenses.</li><li><b>
Insurance Coverage: </b>Benefit from life insurance and free long-term disability insurance for added peace of mind.</li><li><b>
Employee Assistance Program: </b>Access resources and support through our Employee Assistance Program for personal and professional challenges.</li><li><b>
Employee Discount Programs: </b>Enjoy discounts on a variety of goods and services through our employee discount programs.</li></ul><div><br>
For additional information on benefits click here.</div><div><br>
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.</div><div><b><br>
Background Checks</b></div><div>
Applicants will be required to complete a background check to be considered for this position.</div><div><b><br>
The State of Iowa is an EEO/AA Employer</b></div><div>
HHS values those with &ldquo;lived experience&rdquo; and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired &ndash; Relay Iowa 1-800-735-2942 TDD).</div><div></div><div><b><br>
E-Verify and Right to Work</b></div><div>
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal <b>Right to Work</b> laws, which protect employees&rsquo; rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualification Requirements</b></h2></div>
<div><p>Graduation from an accredited four-year college or university;</p><div>
OR</div>
the equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems;<div>
OR</div>
an equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.<br>
<br>
For additional information, please click on this link to view the job description (Download PDF reader).</div><p></p>
<div><h2 class="jobSectionHeader"><b>Additional Qualification Requirements</b></h2></div>
<div><p>Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.</p></div></div></div>

Child & Family Services Case Manager

JOB
<br>The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determination is seeking an Administrative Support Assistant 1 to join our team!This is a full-time opportunity in the Scott County office, Monday - Friday with work hours being from 8:00 AM - 4:30 PM. New hires will start at the base salary of $15.92 hourly, $1,273.60 biweekly, $33,113.60 annually. Core Essential Functions Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail. Copy, collate, scan, upload, and distribute documents for workers. Input information into various computer applications. Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner. Provide reception coverage, respond to questions, route customers in a professional and courteous manner. This may include coverage in other county offices. File administrative materials, correspondence and reports. Attend staff meetings and training sessions. Perform back-up responsibilities for all clerical staff or as assigned. This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to: Interact with employees and customers in a manner that is consistent with quality customer service delivery. Comprehend and adhere to confidentiality and security provisions. Prioritize tasks and time to meet established performance goals and critical deadlines. Work productively in a team environment. Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary. Maintain high attendance and report to work on time. Use critical thinking skills, prioritize work, and work under pressure. Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic. Travel occasionally when it is necessary to cover absences/vacancies in other offices. BenefitsWorking for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth: Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. For additional information on benefits click here.Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.Background ChecksApplicants will be required to complete a background check to be considered for this position. The State of Iowa is an EEO/AA EmployerHHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).E-Verify and Right to WorkThe State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.
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SUPPLEMENTAL INFORMATION
<br>Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

<div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<p></p><div><p>Are you a dynamic and detail-oriented professional that wants to make a significant impact in what you do? If yes, look no further!</p><p>
The Iowa State Public Defender&rsquo;s Office invites you to join our team as an Administrative Support Assistant 4, a key position in the Administrative Office located in Des Moines, Iowa.</p><div><b>
Who We Are</b></div><div>
The mission of the Office of the State Public Defender is to ensure that all indigent persons in Iowa are provided high quality legal representation in criminal, juvenile, and other eligible proceedings in the most efficient and fiscally responsible manner.</div><div><b><br>
What You&rsquo;ll Do</b></div><div>
As an Administrative Support Assistant 4, you will be the Assistant to the State Public Defender and become an integral part of the Administrative Office Operations team. You will serve as personal secretary to the State Public Defender and provide a broad variety of administrative tasks for the administrative office staff. Some of your key responsibilities will include:</div><ul><li>
Assist in maintaining the State Public Defender&rsquo;s calendar by scheduling meetings, appointments, calls, and updating routine employee dates. Work closely with the SPD to keep informed of upcoming commitments and responsibilities, following up appropriately.</li><li>
Reserve conference rooms or other meeting spaces, prepare agendas, coordinate attendees, take meeting notes and follow through on action items as needed.</li><li>
Screen phone calls and personal visitors, respond to or route inquiries to the State Public Defender or appropriate staff. Provide a bridge for smooth communications with staff, statewide SPD offices and other state agencies to maintain credibility, trust, support and collaboration.</li><li>
Organize and maintain shared cloud-based filing systems and physical files. Prepare and proof forms, correspondence, presentations for accuracy, grammar, spelling and sentence structure. Process all incoming and outgoing mail.</li><li>
Coordinate and research travel for statewide meetings and nationwide conferences with members of the legal and judicial community, prepare and process vouchers of payment of travel and other expenses for the State Public Defender.</li><li>
Under the direction of the State Public Defender, process requests for new contracts, contract amendments, contract renewals and contract terminations. Verify Iowa licenses and attorney disciplinary history. Prepare documents for approval by the SPD, send out routine contracting correspondence and notices. Maintain accurate contract attorney records and files. Serve as a primary point of contact for phone, email and mail inquiries about the indigent defense contract attorney program.</li><li>
Maintain confidential supervisory files for all State Public Defender employees. Locate documents as requested by the State Public Defender and ensure necessary documents are delivered to the HR contact. Manage and track performance evaluations, including sending reminders to supervisors, forwarding completed evaluations to the State Public Defender for authorization and submitting to the HR contact. Provide recruitment support by tracking positions, preparing hiring approval documents, posting attorney job openings, setting up interviews, generating offer letters and processing rejection letters. Assist with new hire onboarding tasks and answering general HR inquiries from employees.</li><li>
Perform other duties as directed by the State Public Defender, including special projects that often are of a complex or sensitive nature.</li></ul><div><b>
What We&rsquo;re Seeking</b><br>
The successful candidate for this is a motivated, organized, and a detail-focused individual.</div><div>
Desired skills and abilities include:</div><ul><li>
Strong written and verbal communication skills.</li><li>
Good computer skills &ndash; preference given to those with experience in Google Workspace and Microsoft Office.</li><li>
Displays high standards of professional and ethical conduct.</li><li>
Good people skills &ndash; this position requires regular contact with Public Defender staff, clerks, judges, county attorneys and service providers, good people skills are necessary.</li><li>
Legal experience desired, but not required.</li></ul><p><b>
What We Offer</b><br>
When you join the SPD, you become a part of a strong team culture that is committed to serving the community. In addition to providing a respect for work-life balance, we have a competitive total compensation package for all of our full-time employees, including:</p><ul><li>
Robust benefits, including excellent health, dental, life and vision insurance.</li><li>
Generous paid time off, including vacation, paid holidays, and sick leave accrual.</li><li>
On the job training by dedicated, experienced professionals.</li><li>
Opportunities for professional development.</li><li>
Flexible Spending Accounts for medical and dependent care.</li><li>
Iowa Public Employee Retirement System (IPERS) Retirement Package.</li><li>
Retirement Investors Club (Employer Sponsored Retirement Plan).</li><li>
Employee Assistance Program for support when you need it most.</li><li>
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)</li><li>
Access to an on-site employee fitness center (6200 Park Avenue location only).</li></ul><p>
For additional information on benefits click here.</p><p><b>
E-Verify and Right to Work</b><br>
<b>The State of Iowa participates in E-Verify, </b>a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal <b>Right to Work </b>laws, which protect employees&rsquo; rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.</p><p><br>
Embark on a rewarding career dedicated to public service and make a difference with us!</p><b>
This is a non-merit position with the </b><b>Department of Inspections, Appeals &amp; Licensing - Public Defender</b><b>.</b><p><b><br>
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualification Requirements</b></h2></div>
<div><p>Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:</p><br>
<ul><li>
Three years of full-time work experience in a secretarial or administrative support capacity.</li><li>
All of the following (a and b):<ul><li>
One year of full-time work experience in a secretarial or administrative support capacity; and</li><li>
A total of two years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.</li></ul></li><li>
Current, continuous experience in the state executive branch that includes eighteen months of full-time work as an Administrative Support Assistant 2 or six months as an Administrative Support Assistant 3.</li></ul><br>
For more information click on this link to view the job description</div></div></div><p></p>

Administrative Support Assistant 4

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