Qureos Mentor

Stauffers of Kissel Hill

<div>Overview:
<div><b>Information Systems Support Specialist</b></div><div></div><div><div><br>
Stauffers of Kissel Hill has a career opportunity for the ideal candidate to join our IS team at the Corporate Office.</div><div></div><div><br>
This is a full time position at our Corporate Office, requiring Monday thru Friday with evening and weekends, as necessary.</div><div></div><div><br>
This individual must have a generalist perspective to Information Technology with the ability to adapt to a changing environment and have a strong troubleshooting background to join our growing team.</div><div><br>
Stauffers of Kissel Hill is a local and family owned company that values<br>
teamwork, respect, integrity, commitment, and service. We promote our team from<br>
within our own company and will teach you with on the job training and leadership classes.</div></div><div></div><div><div><b><br>
Team Member Benefits Include:</b></div><div><b>
Weekly Pay~10% Employee Discount</b></div><div><b>
Medical/Vision/Dental~Career Growth~Vacation Benefits</b></div></div>
Responsibilities:
<ul><li>Act as the first point of contact for users reporting technical issues via phone, email, chat or in person.</li><li>Diagnose problems as they occur. Perform remedial actions and refer major repairs to appropriate internal teams or external providers.</li><li>Document interactions and any changes made to hardware, software, or system configurations. Keeps current documentation up to date.</li><li>Review outstanding tickets, resolve issues, or escalate to appropriate team members or vendors as needed.</li><li>Provides technical support during physical inventory on site.</li><li>Trains users in learning procedures and resolving common technical problems that arise.</li><li>Assist IS team in the following areas:</li></ul><div><div><ul><li>
Configuring and installing new hardware on-site.</li><li>
Configure and install new software on-site or through remote access if able.</li><li>
Perform regular maintenance and service to IS hardware and software.</li><li>
Evaluate and look for trends in support and alert management if problems arise.</li><li>
Test, evaluates and recommends new equipment and software to IS Management.</li><li>
Participate with larger projects as part of the IS Team (Rollout of new software or hardware on large scale).</li><li>
Write or revise user manuals and procedures.
</li></ul></div></div>Qualifications:
<ul><li>Troubleshooting: Possess a strong background in troubleshooting for a wide variety of hardware and software.</li></ul><div><div><ul><li>
Hardware: Experience in support for Networking and Internet related issues and escalate to appropriate teams or vendors (Sonicwall, HP, Windstream, Comcast, and various other equipment and vendors). PC's &amp; Peripherals: Provide support for computer equipment and Windows Operating System and various peripherals connected to PC&rsquo;s (Printers, Scanners, Monitors, UPS&rsquo;s, and various other equipment). Phones: Provide support for Analog &amp; IP Phone Systems (Inter-Tel, Mitel, Axxess Networks, Windstream</li><li>
Software: A working knowledge to assist in support of software used by both IS and other departments (Google Workspace, Microsoft Office, Microsoft Dynamics, RORC, Epicor Eagle, and various other software).</li></ul></div></div><ul><li>Basic understanding of TCP/IP networking and diagnosis of problems with ISP like Windstream and Comcast.</li><li>Experience using and supporting Microsoft Windows OS and Microsoft Office.</li><li>Experience using Google Workspace and Chrome OS.</li><li>Experience with Epicor Eagle, Dumac viPOS, Dynamics GP is a plus.</li><li>Experience with Sonicwall and HP/Aruba networks is a plus.</li><li>Must able to lift up to 50 lbs.</li><li>Must have valid Class &quot;C&quot; PA Drivers License.</li></ul></div><div></div>

Information Systems Support Specialist

Join Stauffers of Kissel Hill and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Stauffers of Kissel Hill

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Information Systems Support Specialist