Qureos Mentor

Stefanini

A thrilling career opportunity is just around the corner&mdash;let us help you take the first step!We are hiring an IT Support Specialist in Byhalia, MS. Open to W2 candidates&mdash;don&rsquo;t miss out!Apply now by contacting Maria Paje: Call: 248-263-8623 Email: MariaTeresa.Paje@stefanini.comJob Title : IT Support SpecialistResponsibilities<ul><li>Provide support to the business in using applications and services.</li><li>Contributes to maintaining and operating our end user and onsite services.</li><li>Support either remotely (e.g., Service Desk, User Administration, User Requests) or locally (Time Critical Support, Desk Side Support).</li><li>Minimum 2 years' experience with supporting industrial IT end user environment and basic network skills.</li></ul>Job Type: ContractPay: Up to $21.25 per hourExpected hours: 40 per weekApplication Question(s):<ul><li>Are you open for a 6-12 months contract assignment with possible extension and/or conversion to full-time depending on your performance?</li><li>Do you have experience working on Industrial/Manufacturing environment?</li></ul>Work Location: In person

IT Support Specialist

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.Job Description:<ul><li>Provide swift and professional deskside IT support;</li><li>Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;</li><li>Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;</li><li>Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;</li><li>Collaborate with other support groups across global locations to help troubleshoot client issues;</li><li>Utilize tools for building, monitoring and troubleshooting client devices;</li><li>Participate in Disaster recovery testing exercises;</li><li>Upholding procedures for logging, reporting, and statistically monitoring desktop operations;</li><li>Write technical support and client documentation in form of Knowledgebase articles</li><li>Meet or exceed expected customer service levels;</li><li>Other duties as assigned by the Level 2 Support Manager.</li></ul>Requirements:<ul><li>Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role;</li><li>Experience configuring, installing, troubleshooting and repairing printers, PC and laptops;</li><li>Hands on experience with Win 7, Win 10, Win 11 and MAC OS support;</li><li>Windows 11 Migration;</li><li>Hardware / Software Troubleshooting;</li><li>Experience with VPN, Soft Phones, Remote Desktop, VDI;</li><li>Asset Tracking / Inventory Management;</li><li>Phone and Tablet support (Windows, iPhone, iOS, Android);</li><li>Experience with Ticketing System (ServiceNow);</li><li>Strong Communications Skills;</li><li>Excellent proven track record supporting clients in a financial environment;</li><li>Excellent proven customer service based approach;</li><li>Good written and verbal communication skills;</li><li>Good time management skills;</li><li>Strong organizational and analytical skills;</li><li>Ability to multi-task and work under pressure;</li><li>Ability to work autonomously and within team;</li><li>Dress Code: Business casual;</li><li>Strong English language and Arabic skills;</li><li>Availability for 5 days per week on site.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsLanguage:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Deskside Technician

Join Stefanini and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Stefanini

ABOUT_COMPANY

IT Support Specialist

Deskside Technician