Qureos Mentor

Stefanini North America and APAC

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 Job Description:
 
 
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 Provide swift and professional deskside IT support
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 Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
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 Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
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 Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
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 Collaborate with other support groups across global locations to help troubleshoot client issues
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 Utilize tools for building, monitoring and troubleshooting client devices
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 Participate in Disaster recovery testing exercises
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 Upholding procedures for logging, reporting, and statistically monitoring desktop operations
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 Write technical support and client documentation in form of Knowledgebase articles
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 Meet or exceed expected customer service levels
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 Requirements:
 
 
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 Minimum 3+ years of relevant experience in a Desktop Support/IT Helpdesk role.
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 Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
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 Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
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 Windows Migration.
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 Hardware/Software Troubleshooting
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 Experience with VPN, Soft Phones, Remote Desktop, VDI.
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 Asset Tracking/Inventory Management
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 Phone and Tablet support (Windows, iPhone, iOS, Android)
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 Experience with Ticketing System (ServiceNow).
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 Strong Communications Skills
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 Excellent proven track record supporting clients in a financial environment.
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 Excellent proven customer service based approach
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 Good written and verbal communication skills
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 Good time management skills
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 Strong organizational and analytical skills
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 Ability to multi-task and work under pressure
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 Ability to work autonomously and within team
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 Dress Code: Business casual
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Desktop Support Specialist

Join Stefanini North America and APAC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Stefanini North America and APAC

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Desktop Support Specialist