Qureos Mentor

Sterling Seacrest Pritchard

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  Responsibilities
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 This position is the primary point of contact for employees seeking technical support. This is an entry-level, multifaceted position requiring independent thinking, excellent troubleshooting ability and is responsible for answering calls and email messages directed to the IT Department. While providing in-person support, training, and assistance, the Tier 1 Service Desk Technician is also responsible for communicating all information relating to the needs and workflows within the department. Tier 1 Help Desk Technician will also perform work on projects in support of company initiatives at the direction of Desktop Support Technician. The following will be expected:
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   Assist users experiencing technical problems with hardware, software, network, peripheral, and other computer-related issues.
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   Communicate effectively with clients via phone, email, and chat, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing advice as needed.
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   Repair, configure and maintain hardware, software, and peripherals.
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   Ability to walk end-user through diagnostic procedures to identify, resolve, or determine the source of error.
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   Communicate with software and hardware vendors to request service, updates, and resolution of open tickets.
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   Log, track, and maintain detailed incident reports on all requests.
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   Assist with the creation of FAQ's and knowledge base articles.
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   Assist with network installations including cabling and components.
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   Maintain good working relationships with assigned supervisors and coworkers.
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   Perform additional duties as required by management.
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   Support satellite offices and remote users.
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Tier 1 Service Desk Technician

Join Sterling Seacrest Pritchard and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Sterling Seacrest Pritchard

About Company

Tier 1 Service Desk Technician