Qureos Mentor

Stitch Financial Technologies India Private Ltd

Application Support Engineer:We are looking for a highly skilled Application Support Engineer with strong experience in troubleshooting backend systems, monitoring application performance, managing deployments, and supporting multi-environment operations (UAT/SIT). The role involves deep technical investigation, automation, cloud environment setup, and cross-functional collaboration with engineering, DevOps, and SRE teams.Key Responsibilities1. Technical Investigation &amp; Troubleshooting<ul><li>Investigate backend application logs, database records, API calls, and system configurations to diagnose issues.</li><li>Debug unexpected product behavior by analyzing data flows, dependencies, and service interactions.</li><li>Perform in-depth Root Cause Analysis (RCA) for critical incidents and recurring issues.</li></ul>2. Monitoring &amp; Reliability<ul><li>Monitor application, server, and service performance using Zabbix and Grafana.</li><li>Identify anomalies related to CPU, memory, replication, or backup failures and take corrective action.</li><li>Ensure daily database backups and ClickHouse replication tasks complete successfully.</li><li>Collaborate with DevOps/SRE teams to analyze infrastructure and performance-related issues.</li></ul>3. Deployment &amp; Environment Management<ul><li>Execute application deployments in UAT and SIT environments.</li><li>Support release cycles and troubleshoot deployment failures.</li><li>Create and manage cron jobs, bash scripts, and logrotate configurations.</li></ul>4. Automation &amp; Tooling<ul><li>Develop scripts or small utilities (Python, Bash, JavaScript) to automate repetitive debugging tasks.</li><li>Recommend improvements to logging, monitoring, and diagnostics systems.</li></ul>5. Cloud Environment Setup<ul><li>Provision and configure cloud environments for application, middleware, and tool installations.</li><li>Configure web and application servers for production-like readiness.</li></ul>6. Change Management<ul><li>Raise, track, and manage Change Requests (CRs) for updates in UAT or other environments.</li><li>Ensure all changes follow internal deployment and governance procedures.</li></ul>7. Middleware, Web &amp; Database Support<ul><li>Work with a wide range of middleware and web tools, including:</li><li>Web Layer: Nginx</li><li>Middleware: Etcd, Easegress, Redis, Metabase, Java services, Minio, Zitadel, Elasticsearch, Vector, ThirdEye</li><li>Database: PostgreSQL administration, ClickHouse replication monitoring</li></ul>8. Cross-Functional Collaboration<ul><li>Liaise with engineering teams to escalate defects, validate fixes, and communicate feature gaps.</li><li>Present technical findings clearly to technical and non-technical stakeholders.</li></ul>Job Type: Full-timePay: ﷼6,000.00 - ﷼12,000.00 per month

Production Support Executive

Join Stitch Financial Technologies India Private Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Stitch Financial Technologies India Private Ltd

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Production Support Executive